Update: Aspen customer service advised me that charging patients more than the insurance approved…read morepre-estimate is not company policy. I am sharing this in hopes of saving others time, stress, and money. I will admit that I did not behave appropriately during my final interaction with the office. I left upset and called Lacy a vulgar name in front of other patients. That was wrong, and I take responsibility for it. My opinion of how I was treated by her, however, has not changed. My concern is with the billing practices in this office. I previously worked in medical billing in a supervisory role, so I understand insurance contracts, allowable amounts, bundled charges, pre-estimates, and patient responsibility calculations. Several things about this situation raised serious concerns for me. I was told I needed to pay half of a $5,600 treatment plan up front for crown replacement work. That part was not the issue. The issue was that the office was not charging the insurance approved amount. Half down should have been approximately $1,309, yet I was asked to pay more than double that amount before treatment. When I contacted my insurance company, they advised me that billing above contracted allowable amounts may violate provider agreements. They also advised me they would be reviewing their relationship with this office. My insurance company attempted a three way call with the office to clarify the billing, but the office declined because they stated they were no longer willing to treat me. I simply wanted an explanation as to why the office was attempting to charge amounts that did not align with the insurance approved pre-estimate. Contracted insurance rates are not subjective. The office repeatedly stated they had called my insurance company with all procedure codes to provide accurate pricing. However, the insurance representative I spoke with stated there were no notes showing that such a call occurred. They did confirm that on 5/6/2026 coverage was verified, and the pre-estimate from Aspen was received that same day. According to my insurance company, the written pre-estimate overrides verbal benefit quotes. The pre-estimate reflected a patient responsibility of approximately $873 per crown including buildup. The office attempted to charge approximately $1,903 per tooth. The office also collected $236 for items I was later told were "no charge" items and that, to my knowledge, were not used during treatment. Communication with the office manager, Lacy, was extremely difficult. I was repeatedly interrupted and could not get a direct answer as to why the office was not honoring the insurance approved pre-estimate. At one point she also stated they had not yet received the pre-estimate from insurance, despite insurance later confirming otherwise. She repeatedly stated that "this is Aspen's policy," which Aspen customer service later told me was not true. By the end of the interaction, Lacy seemed oddly proud to lose a patient. As I walked out, she had a very smug expression, almost like she had handled this conversation many times before. I was surprised by the lack of professionalism during the financial portion of my experience. I encourage patients to carefully review treatment plans, pre-estimates, EOBs, and itemized charges before agreeing to large upfront payments at this office This says it all https://fox4kc.com/news/problem-solvers/more-patients-come-forward-after-fox4-investigation-into-chain-of-dental-practices/?fbclid=IwZnRzaAR7KSxleHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEez9cS4eBlhO8FfvQlob-jmio-7IgcT56kbLtEo7QZpoviOfiCdaTRIeUg5kw_aem_w3E6CsAAPrq4sIRze_BEhQ

Screwed over!! Lied too! I needed a crown put on two chipped…read moreteeth. Was quoted 2300.00 for both teeth. Decided I only could afford one, which was 1800 My insurance paid 1000. I paid up front 800. Now receiving a bill for 333.00. Guessing all rumors about them are true.

Today my husband had the worst experience! The person on the other end of the phone said "We don't…read moreneed your dental records " The dentist will look at your teeth & determine what type of cleaning you need. It was a 53 dollar charge! He had been going to the dentist in Platte City for the last year for two normal cleanings & X-rays! I've had a great experience there! But this has left me very very Disappointed! They told me one thing & totally the opposite for him! E. J Morris

I have been a patient of Tiffany Springs Dental Group for many years…read more After learning the practice had recently been sold to a new group of dentists, I was hopeful that I would receive the same level of care as in years past. I recently went for a routine cleaning, and I couldn't be happier with the care I received. They are the same warm, friendly group. Both Dr. Cook and Dr. Yip are excellent dentists. I highly recommend Tiffany Springs Dental!

Why do I love this office? I have had two procedures: 1. Four wisdom teeth removed 2. A tooth…read moreimplant 1. It took 15 minutes. I went in at 9 am and was out by 10 am. I had no issues. 2. I went in at 1:30 pm, was given x-rays and nitrous, and Dr. Hansen noticed I was clearly anxious about the procedure. He told me to let him know if I experienced any pain, and after half an hour, I had a new artificial root. He also advised me, to the detriment of his pocket book, that the second implant I wanted wasn't necessary for my long-term oral health. Later that night, Dr. Hansen called my cell to check up on me. Yes, sometimes the nurses are sometimes curt, but the competency of Dr. Hansen surpasses any expectations I have of a medical professional. Everybody hates the dentist, surgery, and waiting in an office, but if I have someone in charge of my care, I'd rather have someone like him.

My first experience getting teeth pulled was an excellent one thanks to Dr Hansen and the wonderful…read morepeople here. The receptionist was very nice, Dr Hansen walked me through everything before the procedure and was very thoughtful when I came out of anesthesia. I had 7 teeth pulled and didn't feel any of it. I have more work to be done and will absolutely be back here.

No one hates the dentist more than I do. It's a huge deal to even get me into a dentist office, so…read moregiving a practice five stars means they have to be out of this world wonderful - just as Family Dental Care is. My fear of dentists is so pathological that I warn those who will be working on me about my phobia. I've had dental technicians in the past ignore my words and, in one case, I got the feeling they deliberately treated me more harshly. Yea...not a good feeling. The folks here at Family Dental Care have been very compassionate. They offer an anti-anxiety med to take, prior to coming to the appointment. Upon arrival, everyone is very kind and patient as they carefully tell me exactly what is going to happen. It's not that I've decided to love dentistry but I can at least go for regularly scheduled appointments with a minimum of terror. The people at the front office are organized and just as kind as the dentists. I love the choice of music played while you wait for your appointment as it is very calming and assuring. The prices are reasonable and they offer slight discounts for cash and if you don't have dental insurance. I also greatly appreciate that they don't try to upsell or convince you to do dental work that isn't necessary.

When I walked in to the office there was a gentleman pitching a fit over the shotty workmanship he…read morerecieved in his mouth. When I left I had to return 5 times to have my work corrected and it still was never right and it was cosmetic! I had to put up with the dentist comments about my personal choices and her assistant was very rude. As a retired person from dentistry, I can not understand how they ( the Fisher Sisters), were able to graduate from dental school. They also were very defensive and unprofessional. Please beware and don't bring your children there.

Five stars isn't enough! All employees were great and my dentist was one of the best I've been to…read more Extremely clean modern business.

I appreciate the quality of service, teamwork and professionalism…read more I highly recommend them. Maxine

Please don't go here. The front desk staff is always kind but I should have trusted my gut on my…read morevery first visit. I was sitting in an exam room waiting for the dentist and overheard a conversation amongst staff/drs talking poorly about a patient in a very innapropriate and rude manner. It made me pretty uncomfortable but I have really bad dental anxiety and getting there in the first place was a big step so I wanted to follow through. That day I needed a root canal and two crowns so it was a very long appointment. I felt left in the dark throughout the way and Wendy was not super friendly. Not rude but not comforting either. After that I had to make two appointments for cleanings and a cavity. They messed up my appointments and the hygienist almost numbed me on the wrong side, I explained that I had a cavity needing filled and it needed to be the correct side for the numbing. She switched sides and finished. She was also not very attentive or kind, super rough and not gentle while working in my mouth. Today I went back for my third and final appointment. At reception, I reminded them about the cavity and they said it was on the other side, and I said so should that have been done last week? They completely missed it. I was upset and flustered; I have a lot of anxiety around this, and was informed I could get it all done today but that my entire mouth would have to be numbed. It was so traumatizing last week when she gave me the shots that I was shaking after. I decided to suck it up and just get it done and be done with it. The same hygienist from the week prior, Anastasia, came to take me back and asked how I was doing, I was honest and told her not good, and told her why, she decided instead of just apologizing and understanding, that she'd rather argue with me about what happened. I've been so uncomfortable every single time I've been in this office and I finally decided that was enough. I'll find somewhere else. To be honest I'd rather drive an hour to my old dentist in my old town than ever go to this office again. All of this to also say that the way they price things and charge you for things feels pretty scammy, or maybe they're just way overpriced. Another reason I should have trusted my gut on the first day. STAY AWAY, Find someone who will be nice to you while they drill holes in your teeth. Find someone who won't talk shit about you in front of other patients. Find someone who will numb you in the correct location. Please.

Repeated work on the same teeth, several last minute cancellations of long awaited appointments,…read moreand poor work quality has left me to pay $3,500 MORE because he ruined my bite, and after months of canceling on me, another dentist had to try to save my molar. Which, they couldn't, and I now need a dental implant. The work done on my front teeth is very rough, and everything sticks to those teeth. The last straw is them repeatedly charging my account and thus putting my bank account into overdraft. Save your time and money, and go somewhere eLes.

I've never had a dentist have to stick me so many times to get the area numbed. And it was…read morepainful! I'm used to one shot without even feeling it and I'm ready to go! There were some questionable aspects about the owners as well.

Staff 1 Punctuality 1 Helpfulness 1 Knowledge 1 Enter at…read moreyour own risk. Poor to zero communication skills., Used intimidation to force negative outcome. I offered a hand to shake, was refused, and attempted to establish a rapport with him, but he walked in visibly hostile in demeanor & stayed that way until he turned his back again & walked out. Defensive medicine appearance, when attempting to clarify that I could not complete testing due to Covid symptoms. He made certain to be controlling the entire visit, obstructing my ability to have productive communication with him. Would not listen or allow discussion of medical history, refused conversation to establish any kind of rapport. Withheld test results, claiming a blank computer screen was proof that I did not have a condition that his practice partners & peers in pulmonary medicine (within other practices, as well as has medical group) have diagnosed as positive for the last 20 years. I saw the test results at the testing sight with my own eyes, but he refused to go over it, or pull it up on the blank computer screen, wanting me to believe the blank screen was criteria that he used to deny my long established asthmatic conditions. Unprofessional, arrogant behavior. Turned his back to me and paced back & forth in the pt. room, hostile environment, refused eye contact most of visit. Medical assistant said "HE will tell you "what's going to happen". Misrepresentation of events & facts, malicious malignment of me, put in writing as "defensive medicine" , punitive, angry affect, violated patient privacy laws. Asked questions, then cut me off before I could answer in a a complete sentence. Patient before me cancelled, staff expected me to show up 2 hours early because of the other pt. cancellation. Called early that day to reschedule my appt., due to Covid symptoms. Staff nurse refused a call back. Dr. Shakir ignored my question about whether or not he got my message from the nurse, who later stated she did not listen to the message left at 9:45 a.m., that I needed to possibly reschedule my 3:00 p.m. appt., and he neglected to answer the question. Felt that I was being treated rudely and he was taking it out on me that I would not be able to come in 2 hours early because other pt. cancelled per his scheduler. He walked out of room without complete appointment, and proceeded to violate my patient privacy. Practice manager stated she would intervene to protect my privacy but did not, after stating she would address the shocking behaviour of Dr. Shakir. If he has done this to me, will he do it to you ? A review site for medical doctors states that for every one negative doctor experience reported, about 23 don't. His so called good reviews are interestingly paced the same # of weeks and/or days apart, about 2 -3 per month - and only about 10-20 out of 173 reviews can be found. Some (most) of the reviews appear manufactured. 0 April 12, 2024 Your Health Matters Ads By  A Teaspoon On An Empty Stomach May Burn 12Lbs Of Fat A Week Women's Health News Male Menopause: The Silent Threat to Men's Health (Watch) T-Thrive Things That Clogging Your Metabolism and Causing Belly Fat Trumeta Greens Top Hospitals in Kansas City, MO North Kansas City Hospital 6 reviews Crittenton 1 review St. Luke's Northland Hospital 3 reviews Research Medical Center 2 reviews Top Urgent Care Centers in Kansas City, MO Adult Quick Care, LLC Carondelet Emergency Physicians Children's Mercy Urgent Care Northland R.D. Blim and E. E. Smith MD Sign up for our newsletter to get the latest health news and tips. Subscribe About RateMDs About Press Contact FAQ Advertise Copyright Privacy & Terms Accessibility Claim Doctor Profile Top Specialties Family G.P. Gynecologist/OBGYN Dentist Orthopedics/Sports Cosmetic Surgeon Dermatologist Gastroenterologist View all specialties Top Local Doctors New York Chicago Houston Los Angeles Boston Toronto Philadelphia Follow Us  Facebook  Twitter ©2004-2024 RateMDs Inc. The original doctor rating site.Do Not Sell My Data