When I walked in to the office there was a gentleman pitching a fit over the shotty workmanship he…read morerecieved in his mouth. When I left I had to return 5 times to have my work corrected and it still was never right and it was cosmetic! I had to put up with the dentist comments about my personal choices and her assistant was very rude. As a retired person from dentistry, I can not understand how they ( the Fisher Sisters), were able to graduate from dental school. They also were very defensive and unprofessional. Please beware and don't bring your children there.

They replaced a permanent retainer, and I ended up with a bigger gap in the middle of two front…read moreteeth than when I started. They refunded the cost of the service (the only reason for the 2 stars), but now I have to start over on treatment to close the gap before I can get another permanent retainer, costing me thousands of dollars.

First time ever having any sort of surgery. I was referred here by NKC Dental Group since my wisdom…read moretooth was in close proximity to my jaw nerve. I was able to get in same day by noon and leaving around 2pm. I was very nervous doing this since it was new territory for me but I felt more and more at ease with each interaction. The front desk ladies made sure to go over all the documentation I was signing and also went over all my options for anesthesia as well as after care instructions. They were very patient with me and could tell I was a bit anxious. I will say, I did have to wait a bit before being taken back but this is expected with a same day appointment so I am not in the least bit upset! I waited no more than 30 minutes!! The Doctor answered all my questions and even made sure to over inform me on everything that would be happening while I was under. I do not remember falling asleep or waking up, it felt like a matter of minutes. These ladies made my experience a walk in the park. I am currently on day 4 post-op and have very little pain and swelling! I could not be happier with my experience and level of service everyone provided.

Dr. Brown is good. Office management is a mess. Some of the ladies working there were very nice,…read morebut the whole office is poorly managed. I got botox treatment in my jaw for TMJ. Came to FSG because they processed through medical insurance. After booking the second appointment, I let them know that I had new insurance, and wanted to get that process going. I called no less than three separate times to speak with the insurance coordinator. Left messages, multiple times, with all the information. Today, on the day of my appointment they finally call back as i'm on my way to the appointment, and tell me that they didn't listen to any of my voicemails. They don't charge insurance any longer. When i got to the office they said it would be $1200. Its not even about the money, its about the fact that the office is so poorly run that they couldn't tell me that ahead of time. I'm in pain and need that treatment, now I have to make a new appointment somewhere else, and wait another month to get relief.

Update: Aspen customer service advised me that charging patients more than the insurance approved…read morepre-estimate is not company policy. I am sharing this in hopes of saving others time, stress, and money. I will admit that I did not behave appropriately during my final interaction with the office. I left upset and called Lacy a vulgar name in front of other patients. That was wrong, and I take responsibility for it. My opinion of how I was treated by her, however, has not changed. My concern is with the billing practices in this office. I previously worked in medical billing in a supervisory role, so I understand insurance contracts, allowable amounts, bundled charges, pre-estimates, and patient responsibility calculations. Several things about this situation raised serious concerns for me. I was told I needed to pay half of a $5,600 treatment plan up front for crown replacement work. That part was not the issue. The issue was that the office was not charging the insurance approved amount. Half down should have been approximately $1,309, yet I was asked to pay more than double that amount before treatment. When I contacted my insurance company, they advised me that billing above contracted allowable amounts may violate provider agreements. They also advised me they would be reviewing their relationship with this office. My insurance company attempted a three way call with the office to clarify the billing, but the office declined because they stated they were no longer willing to treat me. I simply wanted an explanation as to why the office was attempting to charge amounts that did not align with the insurance approved pre-estimate. Contracted insurance rates are not subjective. The office repeatedly stated they had called my insurance company with all procedure codes to provide accurate pricing. However, the insurance representative I spoke with stated there were no notes showing that such a call occurred. They did confirm that on 5/6/2026 coverage was verified, and the pre-estimate from Aspen was received that same day. According to my insurance company, the written pre-estimate overrides verbal benefit quotes. The pre-estimate reflected a patient responsibility of approximately $873 per crown including buildup. The office attempted to charge approximately $1,903 per tooth. The office also collected $236 for items I was later told were "no charge" items and that, to my knowledge, were not used during treatment. Communication with the office manager, Lacy, was extremely difficult. I was repeatedly interrupted and could not get a direct answer as to why the office was not honoring the insurance approved pre-estimate. At one point she also stated they had not yet received the pre-estimate from insurance, despite insurance later confirming otherwise. She repeatedly stated that "this is Aspen's policy," which Aspen customer service later told me was not true. By the end of the interaction, Lacy seemed oddly proud to lose a patient. As I walked out, she had a very smug expression, almost like she had handled this conversation many times before. I was surprised by the lack of professionalism during the financial portion of my experience. I encourage patients to carefully review treatment plans, pre-estimates, EOBs, and itemized charges before agreeing to large upfront payments at this office This says it all https://fox4kc.com/news/problem-solvers/more-patients-come-forward-after-fox4-investigation-into-chain-of-dental-practices/?fbclid=IwZnRzaAR7KSxleHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEez9cS4eBlhO8FfvQlob-jmio-7IgcT56kbLtEo7QZpoviOfiCdaTRIeUg5kw_aem_w3E6CsAAPrq4sIRze_BEhQ

Screwed over!! Lied too! I needed a crown put on two chipped…read moreteeth. Was quoted 2300.00 for both teeth. Decided I only could afford one, which was 1800 My insurance paid 1000. I paid up front 800. Now receiving a bill for 333.00. Guessing all rumors about them are true.

24 minutes ago I paid for my crowns for my dental implants…read morebefore my first appointment. When they fitted me for my crowns I was in so much pain I was crying and no one even bothered to ask if I was okay. Turns out my left post for my implant was failing. I didn't find that out until I went back to this office to get my crowns put in. When I went back the custom abutment for my crown was GOLD. Mind you my crowns are going where my lateral teeth should be. That's when they sent me back to my oral surgeon to get my implant checked out. Four months later I finally got the crowns put on. If I could go back In time I would have NEVER picked this office to do my crowns. Very unprofessional and failed me in so many ways.

Love the care and kindness that everyone at Parkville Dental Center gives their clients. I have an…read morewith going to the dentist and they made my visit a very pleasant experience. Thank you.

I appreciate the quality of service, teamwork and professionalism…read more I highly recommend them. Maxine

Please don't go here. The front desk staff is always kind but I should have trusted my gut on my…read morevery first visit. I was sitting in an exam room waiting for the dentist and overheard a conversation amongst staff/drs talking poorly about a patient in a very innapropriate and rude manner. It made me pretty uncomfortable but I have really bad dental anxiety and getting there in the first place was a big step so I wanted to follow through. That day I needed a root canal and two crowns so it was a very long appointment. I felt left in the dark throughout the way and Wendy was not super friendly. Not rude but not comforting either. After that I had to make two appointments for cleanings and a cavity. They messed up my appointments and the hygienist almost numbed me on the wrong side, I explained that I had a cavity needing filled and it needed to be the correct side for the numbing. She switched sides and finished. She was also not very attentive or kind, super rough and not gentle while working in my mouth. Today I went back for my third and final appointment. At reception, I reminded them about the cavity and they said it was on the other side, and I said so should that have been done last week? They completely missed it. I was upset and flustered; I have a lot of anxiety around this, and was informed I could get it all done today but that my entire mouth would have to be numbed. It was so traumatizing last week when she gave me the shots that I was shaking after. I decided to suck it up and just get it done and be done with it. The same hygienist from the week prior, Anastasia, came to take me back and asked how I was doing, I was honest and told her not good, and told her why, she decided instead of just apologizing and understanding, that she'd rather argue with me about what happened. I've been so uncomfortable every single time I've been in this office and I finally decided that was enough. I'll find somewhere else. To be honest I'd rather drive an hour to my old dentist in my old town than ever go to this office again. All of this to also say that the way they price things and charge you for things feels pretty scammy, or maybe they're just way overpriced. Another reason I should have trusted my gut on the first day. STAY AWAY, Find someone who will be nice to you while they drill holes in your teeth. Find someone who won't talk shit about you in front of other patients. Find someone who will numb you in the correct location. Please.

Dr. Regan has been taking care of our family's dental needs for over 15 years. I can't think of a…read moremore sincere and caring professional than her. The staff is always courteous, caring and understanding of our needs. I highly recommend her and the staff.

The superficials: imagine a warm and welcoming sitting room complete with antiques in a Victorian…read moreon Main Street in a quaint old town in the Midwest. Does it look, smell and feel like a "medical" facility? No. Profoundly no. The feel: I'm no fan of elective (and proactive) medicine. That's a huge weakness of mine and therefore why I do not like a visit to the dentist. In fact, my wife had to schedule this appointment for me. I can honestly say that my first visit to a dentist since moving here was a true relief. I was relaxed from start to finish. Circling back: in addition to all of the things mentioned above, you also expect a certain amount of technological proficiency in this field today. The juxtaposition of a warm Victorian home and the most cutting edge technology I have ever experienced in a dentist's office... is something that appeals to nearly all of the corners of my personality. I'm happy that I found Dr. Regan's office via Erin. It almost shocks me to say it, but... I almost look forward to my next visit.

Quite possibly the best dentist in the Country!! "Where art meets science" couldn't possibly…read moreexplain her practice better! Her compassion, her attention to detail, and her care and choice in each person that you will ever be in contact with is second to none!! Tracy, Kiesha, Sandy, and Doc McClaflin are peas in a pod! Many many many heartfelt thanks for a wonderful job in the worst of circumstances!!! You are my heros!!

Dr. McClaflin is so attentive, relational, and funny. I had jaw issues, for which I had already…read moreseen a number of professionals in two cities. Dr. Mac actually fixed it, though! It was an extensive process, so I spent many hours in her chair, and she would keep me entertained chatting or recapping the last movie she'd seen. :) Her staff is wonderful, too. Even though I only see them every 6 months or so now, I think they all remember little details about my life. It's a very pleasant group! A couple more notes about how great Dr. Mac is: 1) I had to have something like veneers put on my teeth, and I was concerned that they'd look fake, as I've seen some. NOPE! People compliment me on my smile all the time, and are surprised to learn it's not my natural one. 2) My husband, who dreads the dentist, told me he might actually go on a regular schedule after visiting her--it was such a pleasant experience. Thanks Dr. Mac, Tracy, Kia, Sandy!