Freddy and Andy were outstanding. They resolved our long-standing technical issue. We are so…read moregrateful. I am a long time, BMW owner and have dealt with many dealerships. This one is hands-down, the most professional and knowledgeable dealership. We purchased our car here, and also had a long-standing technical issue resolved. These guys are top-notch!

Still waiting for Service guys to call me back to set up an appointment…read more shout out to Rafael Pena my sales guy for contacting me once I shared this text but no one in service contacted me as yet. This seems to be a serious issue. I just need to get it checked out. Issue: When can come in? Vehicle 2024 BMW X3 Sdrive30i VIN 5UX43DP09R9T60199 Date reported 07/08/2026 Description Manufacturer Safety recall issued NHTSA #26V-438 Recall #26V-438:541 ENGINE STARTER Status Remedy Not Available Contact a dealership near you to schedule your repair So sad!!

2020 Buick encore 75,000 miles, piece of crap , Every…read moredashboard warning light is on trunk won't open wipers. Don't work transmission recently replaced $3000 worth of other miscellaneous work done.

Thank Mr. Frost for this, since he understand VIP clients and make me understand that it was not…read more100% their fault. I still think that the manager of New car sales should go above and beyond, trying to find someone else, instead of brushing me off. Veterans should be VIP all the time. Treating us with the respect we earned, goes long ways, as Veterans (in my case 37 years of service, Retired/100% disable) and as a Senior.

I recently bought a used 2020 Nissan Armada from Ferman, and the experience exceeded my…read moreexpectations. It's clear management has built a customer-focused dealership, and that showed throughout the process. Gheorghe Donici was outstanding, he was personable, professional, knowledgeable, and easy to work with. He answered all of my questions thoroughly and made the entire buying experience smooth, stress-free, and enjoyable. I highly recommend Gheorghe and the Ferman team.

I bought a jeep wrangler from these guys and it was pulling to the left when I test drove it. They…read moresaid it was an alignment issue which they would fix for free. A couple weeks later the front brake caliber seized. So I guess they didn't check the brakes during their so called safety inspection. I had driven north to look after my sick mum when it happened. If i wasn't out of state with so much going on I would of sued them.

Been in the car business for 60 years in Tampa this is one of the most expensive shop I've been to,…read moreI would say if you could go to the franchise dealer

I rarely post reviews but felt the need to post on this company. I own a Mercedes and any time I…read moreneed to have work done it is overpriced and time consuming. After being recommended to V W Moters, I had my car towed to this company because it wouldn't start. The owner quickly troubleshooted and fixed my car within the same day. I required 2 new batteries and when I picked it up later that day, it started back up with no issues. The prices were also fair and reasonable compared to what a Mercedes dealership would have charged me. Fast forward a few weeks and I noticed my brakes were going bad and called last minute on a Friday for an estimate. Although closing within the hour he asked me to bring the car by for an accurate estimate. Turns out my brakes were so bad that they were metal on metal and he didn't feel comfortable with me driving off with my car in this condition. Since I have no other form of transportation I was offered a vehicle to drive if he could not get the parts in and car fixed by the following day when they close at noon so that I could get to work on Monday. Very grateful for this kind gesture but I declined since I live close by. My car was ready by 10 am the next day and again, the price was fair and much cheaper than the dealership. I highly recommend this family owned business. Everyone there is super nice and professional. The prices are fair. The work is reliable. I will continue to bring my vehicle here in the future for any car related issues as well as referring my friends who are looking for a trustworthy mechanic.

Five-Star Review I…read morehad a wonderful experience with the service department at Wesley Chapel Kia. I brought my vehicle in because I noticed wires hanging down underneath the steering wheel near the brake pedal. Brad listened to my concern, immediately saw the problem, and called Steve to take care of it. Steve fixed the issue expeditiously and was extremely courteous, kind, and sweet. I truly appreciate how quickly they addressed my concern and made sure everything was properly taken care of. The professionalism, kindness, and excellent customer service from both Brad and Steve made this a great experience. Thank you both for your help!

Stay away from this place if you don't want to be ripped off. They are also rude. Our sales…read moreperson was super nice but I hear he retired. I will give them a zero if I could.

last last week I came in to the service department Of Wesley Chapel and the parts advisor. James…read morePrescott really took care of me. He made sure I ordered the parts for my Kona 2026 very friendly polite. It was just a great experience I really never experienced this type of at a parts department so this is a big shout out to James Prescott my parts advisor at Hyundai Of Wesley Chapel.

Made appointment to replace rear shock (under warranty). Two days later... zero update despite…read moreseveral calls to service dept. I finally called and said I would come get my car regardless of work done. No one got that message. When I arrived they said it would be another day. 3 days to replace a shock??? I told them to get my car and I left. I'll go to another dealer from now on.

Our 2009 car completely died on July 31st. That afternoon, we called and spoke with Kush Patel at…read moreToyota Wesley Chapel about a car I had seen on Autotrader. That car had sold - but - Kush got us one just like it and at a fantastic price that kept us on budget. We did most of the paperwork from home that night. When we came in the next day on the 1st- we were driving our new car home in less than an hour. If you need a new car - KUSH PATEL is the absolute best!! Knowledgeable, efficient, honest, kind, all the things. The whole crew (Ali Haydoura in finance/ Larry from service/ Arri from the floor - everyone) went above and beyond for us and we really appreciated it. We love our 2026 Corolla and highly recommend Wesley Chapel Toyota.

I had a very disappointing experience with Nicole Watkins at Toyota in Wesley Chapel. From the…read moremoment we walked in, it felt like we were an inconvenience rather than customers. We simply asked where we should go for assistance, and her reaction made it seem like we were interrupting her day. There was no welcoming attitude, no willingness to help--l just visible frustration that we approached her. Customer service is the first impression of any business, and unfortunately, this was one of the worst experiences I've had. Interactions like this reflect poorly on the dealership as a whole. If someone is working in a customer-facing or service department, there should be a basic level of professionalism and courtesy. Based on this experience, I would not return.

When we walked in to inquire about a car we saw online we were not sure who to ask. Doug Ramirez…read moresaw that we needed help and couldn't be more accommodating. He was fair and the purchase of a 2021 Passat and our trade couldn't have been any smoother. Doug is the best!!!

This place is straight up joking people. I have purchased and leased Audis VW and BMWs. I have…read morefamily in the business and I know my numbers well. We are loyal VW owners and have been with them for over 11 years. I went to finance my leased vehicle so I have my residual I have excellent credit. I went one day spoke with John who gave me numbers. Payments were higher than expected. I asked for the breakdown. They were so hesitant to giving me the breakdown until I said they are playing games I had to really demand what I am entitled to. Gave me the breakdown and I see they put my credit as a low tier even though I have excellent -786 credit at a 6.9% I did my calculations called my people and they immediately said it was way over priced. I left I came back to run numbers again after paying off the lease in full. Only a week after the first visit. So John (super nice guy) said the numbers would be a bit lower once paid off. Did it! Done. I go back met with a nice guy super chill today (forgot his name) but the manager was a JOKE . Dude presented us with 8% rate AFTER LITERALLY SAYING RATES WERE DOWN. Again NO BREAKDOWN I laughed and showed them I had pictures of what the offer was a week ago and said I'm out. So here's my review BEWARE OF THE GAMES THEY PLAY HERE. The manager really loves to scam people and play games I'm not here for it. Don't waste your time. Research your rates research and calculate what you should actually pay and don't let them fool you. Again let me be clear the sales team is nice but the managers are there to be clowns.

Great experience and will be back. Easy to schedule an appointment online and they treated my son…read morerespectfully (He's learning how to car for his own car). Estimate was quick and appreciated the video inspection. What stood out was they found an error on the bill in my favor, called me, explained what happened and credited back asap! I wouldn't have known any better so kudos for honesty and customer service!

We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

Great service especially when looking for a reli vehicle. Israel and Karim were great in getting…read morethe best deal I could.

Unfortunately, the other negative reviews are spot on…read more From the initial sales process to management communication and even the financing paperwork, it felt like nothing went smoothly. A simple email error created unnecessary issues with the lending institution and turned what should have been a straightforward process into a headache. I'd rather not share too many details, but my experience was frustrating from start to finish. Based on my experience, I would encourage others to do their homework before moving forward or just go to another location.