While on a road trip camping in Georgia Veterans State Park our toilet failed. Unfamiliar with…read morelocal services and suppliers, we did an internet search and found SOS Mobile RV Repair. We found Jerry was able to install a replacement toilet the next day. It wasn't an easy job. The first new toilet he brought from the supplier was found broken when the box was opened on site. He quickly arranged for and procured another toilet and stayed late to finish the installation. Jerry is a patient, skilled technician. He offered to serve as our technical reference in the future and we'll take him up on it. Highly recommended.

What a delight it is to work with Jerry Hernandez and SoS Mobile RV Repair with my RV issue. He is…read moreextremely responsive, professional, helpful and friendly. One couldn't ask for a better person or business to work with. Thanks, Jerry--feel free to use me as a reference anytime!

Purchased April 2018 a "Brand NEW" 2017 Layton 293RK…read more 1,192 people saw your review! just on google 1,144 people saw your video! Cut and past "Rotten Rv Roof Tennessee" for You Tube video. Boat N RV's willingness to mislead, deceive and confuse senior citizens into purchasing a unit that was advertised as NEW and should have never been on the sales floor without a disclosure of thousands of dollars' worth damages caused by Boat N RV's Technicians that would need to be repaired. Deceptively leading us to believe the trailer had a factory warranty. This was the only reason we considering purchasing new. Also misled and deceived as to the true reason Boat N RV advertised the trailer as a "Manager's Special" and too the real reason the "owner" decided to drop the line. Several opportunities arose to disclose that the manufacture was out of business, but failed to do so. This left us with no manufactures warranty, no manufactures customer support, no source to procure the missing trailer manual and no source for OEM parts. Boat N RV advertisement was misleading. The pictures (taken at Panama City Store) in the advertising didn't match the unit in the showroom. (Bait and Switch) Boat N RV, deceptively rolling their out of pocket cost for the 1 year provided warranty in to our quote for a 5-year extended warranty. The quote we received and paid for was actually for the cost of a 6-year extended warranty but were told this was for a 5-year. Of the first 74 days of owning, It was in for service 31 DAYS. All work was denied Warranty Coverage. So I decided to cancel the warranty as it was useless. Boat N RV NEVER SENT OUR PAYMENT to American Guardian Warranty Service. AGWS rejected the contract for nonpayment. Due to this, I was entitled to a FULL refund. After 4 months of excuses, I contacted "Judge Judy" and was accepted to be on the show. I was called the next day and the check was in the mail. List of Damages caused by Boat N Rv Service Technicians I have found to date. Holes in roof/rotten roof decking - While buffing the AC cowling they sat the rotating buffing wheel on roof. 3 burn holes, resulting in about 24 sqft of rotted roof decking. We have 12 to 15 thousand dollars for repairs Knoxville Rv dealer estimate. Slide seals torn roof scraped - Slide hit while moving on lot. Extending pinched seals & slide roof. Evidence of slide tracks and adjusters being moved and left loose to the point the slide was ready to fall off while extending. We were told it was "Cosmetic Damage Only" Heated under belly sliced open to gain access - To align slide and replaced slide motor . They didn't even bother to reattach material and left it hanging open making it useless. Holes in furnace duct work and off vent- while working on slide. Hole Torn in Awning - No clue how they did that. Door handle - Broke into & tv stolen while in for service at Boat N RV. Holes (2) thru slide exterior wall - Installed dinette used to long of screws. Told me it was for an option not installed on the slide. Toilet Flush Valve Cracked - Improper winterizing by Boat N RV. I provided pictures of the leak and the invoice says "No Problem Found" Boat N RV has mishandled this matter from the very beginning. I sent a letter to Travis Gray that I would never bring my unit in for service, due to Service Dept. incompetence. I requesting to return the trailer for a full refund due to the damages I had found to date. Travis Gray called me July 2, 2018 and told me the matter would be turned over to the Corporate Lawyer. From that point on I have been hung up on, no response to voice messages, been told they out of office or on the phone. Only after the Tn Dept of Consumer Affairs Did I receive a response. Boat N RV refusal to take responsibility for the deceptive, misleading and confusing practices and pay to make the necessary repairs. This has been absolutely and positively the worst, most miserable, stressful, troublesome and trying purchasing experience!

Back in 2015, I emailed Boat N RV about their New Caravelle Razor line of boats. To my surprise,…read moreDon, the owner of the Company called me to discuss the boat. We Agreed on a build and pricing. The Boat was to be picked up in Americus Georgia, this way I could see the Production Plant and how the boats were designed and built. They would also take my wife and I to a local lake , for test drive ! It was a great experience that extends to 2019. I still have a relationship with the owner. I have had 2 times in ownership where I needed little things and Boat N Rv was very responsive to my needs and resolved the issue. I just damaged the hull on my boat ,I hit a piece of underwater floating debris on the lake after Hurricane Erma. Don is there again to help us out. Its hard to find good people these days. I thought the Wide World Web out there should know of our experience from Boat N RV, from Purchase of 2015 till 2019. Thx Don and Boat N RV

This is a company that does not care about it customers. I have had several issues with my NEW…read moreboat that I bought fom this company with no help from them. The dealership I purchased my boat from was dishonest and unprofessional. My latest issue is the last straw and why I am writing this review. I bought a 16EBO from these individuals with a 60HP Suzuki Outboat Motor. It was severely underpowered. I decided to go to a REPUTABLE Dealer for assistance. They initially would not do the upgrade to a 90HP because the Caravelle Boat Group Bumblers did not put a capacilty sticker on my boat upon completion. I called them several times for assistance and I got no response at first, then, let me see how much it is going to cost you for the sticker, to we can't help you because the sticker needs to be applied by the manufactuer!! Really?? Then why did you not do it WHEN YOU WERE FINISHED BUILDING THE BOAT??? I am done dealing with this unprofessional bunch of idiots. If you are cosidering buying a new boat, do youself a favor and run from the Caravelle Boat Group!! Do you due diligence and check the reviews, find a boat manufacturer that care about their customers and know what they are doing. You will thank me in the long run!!!

Bought my boat from owner and president of company at Charlotte boat show. Handed his business card…read moreto me at end of trans action and said to call him personally if ever ran into problem. Terrible customer service and warranty repairs ,they actually had my boat for 7 months before fixed and returned to me, and you guess it. Called Don 7 to 9 times and told never in or available and would take message. Never returned my calls, and now left Charlotte area after 2 years with no local dealership for all who bought here. DO NOT RECOMMEND DOING ANYTHING WITH THIS COMPANY!

We installed a new porcelain toilet in a camping world in Florida. On our way to the Blue Ridge…read moreMountains, the toilet started leaking (not fun). We called ahead to explain the situation, and they told us to stop by so they could take care of it. Dominic took care of us, and they fixed the toilet and completed a 21-point inspection on the travel trailer. We didn't have to pay, as it was covered under their warranty. We were out in less than 2 hours. Great people and great service. Highly recommended.

Bought a brand new 2025 forest river vibe, in less than a year one thing after another breaking on…read moreit. Take it in to be repaired under the warranty and it took 4 months of them lying, claiming it would be done the next day, having Dominic tell us repeatedly it will be done tomorrow then I'd call the next day and they have no work order, I kid you not this went on for 3 months, finally had to send a certified letter threatening them and miraculously, the parts came in only to be lied to more and pushed aside again and again. Told them everything wrong with it when I dropped it off only for them to act surprised when I mentioned the hot water heater. That added another month, I've never dealt with so many unprofessional liars in one establishment. Not one person in the building knows what's going on or who's fault it is but all assure me it's not on them it's the other guys fault, the only thing these people are on the same page about is lying and taking no accountability. Such a terrible experience. Do yourself a favor, if your looking to buy a camper, go anywhere but here because, I promise you, the sardine can they sell you, will break and you will wait months for them to fix it, they will lie to you and not one person in there will know what's going on with your camper while they have it. 4 months wasted, 4 months we could've been enjoying the spring and beautiful weather. Absolutely disgraceful place of business.