I like James Perse merchandise. To the corporate office: you need to hire helpful, kind and…read moreattentive staff. The 2 women in there were awful. I was exchanging some things, and their cattiness to me was so unnecessary. The young man was very nice and kind. I won't be going back. I will order online if I want anything. Better yet, do yourself a favor and check out Nordstroms Rack, it carries a lot of great James Perse merchandise people!!!!

Am so happy to see they have a store in Newport Beach. Love this brand. When I'm back in the area…read moreI'll be sure to return. Ryan is an excellent salesperson.

This store is always so creatively inspiring. I absolutely love the displays and the sections with…read moretheir own themes. I am never disappointed by the visual displays at the store. Even if I don't find anything to purchase, just browsing is exciting to me. As someone who studied fashion merchandising, I am thoroughly impressed. The staff are always friendly and very accommodating to help. Find different items on the floor or in the back room.

I love the giant giraffe and although different fragrances although I sprayed one on myself and I…read moredon't like it. They have so many different types of fragrances and they have really cute clothes. I'm all the way the store is set up, great merchandising!

This Nordstrom is beautiful and very well-maintained. It is located right in the center of the…read moreupscale Fashion Island shopping center. Nordstrom currently has their half-yearly sale so there are some good markdowns if you have been eyeing on something. Don't miss out! I am always happy with my purchase from Nordstrom. Great customer service.

Nordstrom used to be the best when it came to customer service but no longer. I had left a review…read moreabout the girl from the Cle de Peau counter who was so rude to me but I took it down because I felt sorry for her. In fact, after shopping there this past weekend I felt compelled to put it back up. Not much has changed since 2024. I haven't been back since and this past weekend solidified that I won't ever be back. It's so dead and there's no assistance! Pior to this weekend, the last time I was there the lady from Cle de Peau was real disrespectful to me. I didn't respond I just stayed quiet thinking did she really just say that? And even crazier is she didn't look put together like I expect from the staff. Times have changed I guess. It was disappointing to be insulted by someone who looks disheveled while trying to sell me a $500 face cream and is rude in the process. Who's in charge of hiring??

Amazing shopping experience yesterday! If you need help with your style, Johannes is your guy! He…read moreknows his line of clothes so well. What will work best for certain frames, sizing, and styling. We walked in uncertain ,yet with Johannes's expertise, we left with confidence knowing items we purchased were perfect for the upcoming events as well as everyday. We can't thank him enough for the amount of time and care he took with us! He's a true Gem!

Been a fan of Buck Mason for awhile, but from afar. After doing my research on the denim and tees,…read moreI checked this location out. And holy moly I will be a customer for life. Christopher helped us out today, gave us the spiel, and a water. Customer service that makes you smile and leave happy (whether you're busting or not). Great business.

Wonderful customer service! Beautiful store! Can't wait to…read moretry my new beautiful pjs!

A well merchandised store with attentive and professional sales associates. Very pleasant shopping…read moreexperience!!

Kaden it is very sweet and she showed me a few different heart shaped necklaces that I liked. I am…read morethinking about getting one but it was $890 so who who's paying? Lol. They have a 14 karat gold department and an 18 karat gold department. It's a beautiful store in fashion Island.

Not only is their jewelry gorgeous but their customer service is 10 out of 10 everyone working…read morethere is phenomenal and they have a guarantee of your jewelry lasting. They definitely hold true to this and want you to be happy with your purchase. I came in with a piece I have had for a few years that I could not get clean due to tarnishing. No questions asked they replaced my necklace with a smile on their face.

Been coming here for a bit especially for run club events. They always have such a good promo or…read morefun events where it's so interactive. I feel like they do so many wellness events it's really a great time. Hayley is also the best! She gave us tips on how to use their running belt since I was looking into one for the OC marathon, and my half marathon! Everyone is super helpful there and super nice!

I visited this location while on vacation. I'm a longtime Lululemon customer and Pinnacle member …read more Most of my wardrobe is from this brand. This was the first time I have ever felt completely invisible in a store. There was no greeting when I walked in, just an obvious up-and-down glance from the employee at the door. I walked around for quite a while and no one asked if I needed help or checked in at all. I left feeling judged and looked down on, which was disappointing and honestly surprising for a brand I've supported for years. Customer loyalty aside, no one should be made to feel unwelcome based on appearance. I hope this location reflects on how guests are greeted and treated.

Return policy doesn't exist!!!…read more Don't expect to return your unworn item within 14days as they suggest you can. I used a code to get $50 off on $500 and now they don't return the item that's too small for me and not even as expected in the picture!!! How is this possible! I just wasted $480

I suppose I should have looked on yelp first. Let me start at the beginning. I had never set foot…read moreinto an Anne Fontaine Boutique prior to this experience. I had been invited to a Galentine's event in the store, that transpired on Feb. 9th...the event itself by the PR company they hired, was adorable.... I wanted so badly to love this shop, but it's no surprise that they needed help getting people to come in and shop, as their customer service is lacking so terribly. I was hesitant to shop as I had promised my boyfriend I would pause on shopping and make better investment choices this year, but there was an absolutely beautiful outfit that I just loved. Before I made the purchase, my boyfriend rushed me out of there so I could keep my promise.... So quickly that I accidentally left my coat behind. So after we had dinner, I ran back in to get my coat and was coaxed into purchasing the outfit I had tried on (honestly it didn't take too much coaxing, as I really did LOVE the outfit) since I had left my purse in the car, I told the sales associate to secretly text me so I could purchase the outfit on the sly, and rushed back out. Moment of weakness on my part and I definitely shouldn't have broken my promise. But via text, I made the purchase that evening. Alan was so helpful, and such a sweetheart, it made the transaction so smooth! I was told I could swing by to pick up my purchase any time. Well come Valentine's Day, I still had not picked up my purchase and the guilt was settling in... I fessed up to my boyfriend and it didn't go to well... I knew I messed up and needed to make it right by canceling the transaction, so on the 22nd I texted Alan and explained what had happened (remember, he knew I was being sneaky when I made the purchase) and he asked if he could call me, when we spoke he informed me that they do not accept returns and only do store credit. I was horrified. I begged, I never even picked up the items, the website says the return window is 14 days and the cold response I received could've given me frost bite. Where was the kindness from before? I asked if I could speak with the manager, he said she would just tell me the same thing, but I asked if she could call me anyways. I waited, but received no call. So I then call corporate, the associate on the phone was so lovely and kept apologizing, she said she would get this taken care of immediately and they can absolutely refund me, she submitted a form to request the refund and a call from the manager. Soon after, the manager, Daisy, calls me and says that she cannot do a refund, in fact, I should've seen the sign at the register that claims there are no refunds... I remind her that my transaction took place over the phone... to which she responds saying that the store doesn't even have the capability of doing a refund. I ask who I can speak with to get a refund and she says the concierge I spoke with previously would be the ones who could do it. Sending me in circles. Soon after, Alan sends me a text, and things just get worse. He starts off stating that "per my request" they were giving me store credit. No. No I definitely did not request store credit. Then he pretends as if he made me aware of the policy stating there are no returns, claiming he tells EVERY new customer and that he has witnesses. I tell him, I'm not upset with him, I explain it's ok, we are all human, but he did not tell me this, I'm sure at the register he does remember to say this, even if just out of habit, but not once in any of this did he tell me there are no refunds. I remind him that The items never left the store. This has been an awful experience and I plead that he not make this worse, I mean, come on... you have witnesses? How hostile and guilty do you really feel where you have to attack the customer?!! Truly, I can say, I have never experienced such immature, egotistical behavior at ANY supposed luxury brand boutique in my life. The purchase was not made in store, it was all made via text.customer service is the foundation of a successful business and I know when I walk into Chanel, Hermes, Saks, Neimans and Nordstroms that they go above and beyond to ensure I come back to shop again. Unfortunately, I do not feel that way about Anne Fontaine, in fact I've been made to feel that in the event that any future purchase would be a terrible mistake as if I have any problems, I'll be met with a lack of genuine compassion or care. I can see why Anne Fontaines boutique needed help getting people to come in and shop if this is how customers are treated, it's so unfortunate and unnecessary, and it would not surprise me if this location shuts down with how it's being ran. Overall, definitely not worth the prices, the clothing may be beautiful, but how customers are treated reveals everything