My boyfriend has always looked like a little boy swimming in his dad's dress shirt. From banana…read morerepublic to jcrew to you name it, we've always had the same problem. No sales associate was ever helpful in finding the right fit. It wasn't until we met Matt, who actually listened to our issue and dressed my boyfriend in a dress shirt that actually fit, complimented his figure, and looked GOOD! The service we received was outstanding. From the moment we walked in, we were instantly greeted by Matt. When we told him what we were looking for, he knew exactly what size, fit, style, and color. It was almost as if we were receiving service from a high end tailor. Overall we enjoyed this experience and recommend Matt to anyone who is in need of excellent service.

This review is purely for the guy with glasses working here. I came here to return an item that I…read morehad only taken out of the box and tried on. He used a really condescending tone and said it looked dirty. Well, whatever it looked like, it was sent to me like that, and it definitely wasn't dirty since I was able to return it. Someone left a review through Google detailing a very similar experience. Overall really rude attitude and I won't be shopping here again! Hey the guy left a (snarky, go figure) message to me on yelp- his name is Bao T!

I had a great experience with Christina yesterday and thought I would take a minute to express my…read moreappreciation. I usually get my Zenga shoes from Gary's but these guys honestly have a little better selection and it's the same price so you can't go wrong. I was able to score a dark brown pair of second skin, super soft leather shoes, which I put on the moment I saw them and I haven't really taken them off since other than to sleep. So light uncomfortable. Christina is a real pro. She not only hooked me up with a shoes I needed, but showed me several options of shirts and jackets and pants and a scarf and I think a briefcase. You get the idea. She's awesome.

My gratitude to Edgar at Zenga. HIs tasteful eye for fashion is only exceeded by his warmth of…read morecharacter. A consultation with him, I can attest, will be worth your time no matter (and especially) if you are busy. Even if you're like me and loathe the fact that fashion is even a thing, stop by a check in with Edgar to get an assessment on your wardrobe plans. He makes clothing hit the pavement the way Steve Albini makes microphones listen.

This Nordstrom is beautiful and very well-maintained. It is located right in the center of the…read moreupscale Fashion Island shopping center. Nordstrom currently has their half-yearly sale so there are some good markdowns if you have been eyeing on something. Don't miss out! I am always happy with my purchase from Nordstrom. Great customer service.

Nordstrom used to be the best when it came to customer service but no longer. I had left a review…read moreabout the girl from the Cle de Peau counter who was so rude to me but I took it down because I felt sorry for her. In fact, after shopping there this past weekend I felt compelled to put it back up. Not much has changed since 2024. I haven't been back since and this past weekend solidified that I won't ever be back. It's so dead and there's no assistance! Pior to this weekend, the last time I was there the lady from Cle de Peau was real disrespectful to me. I didn't respond I just stayed quiet thinking did she really just say that? And even crazier is she didn't look put together like I expect from the staff. Times have changed I guess. It was disappointing to be insulted by someone who looks disheveled while trying to sell me a $500 face cream and is rude in the process. Who's in charge of hiring??

i wish more ppl went/hyped up this shop at irvine spectrum. came to see the big brandy and urban…read moreoutfitters but went away with only this top from here AND ur order comes with the cutest laptop stickers oh my goodness :) clothes are reasonably priced $25-$40ish, can't find a top like this anywhere else. it doesn't look cheap at all. modern, trendy ambiance inside with staff that complimented my fit!

The clothes are super cute and stylish. Alison, the associate in there, was very welcoming and gave…read moregreat recommendations. I didn't end up getting anything today, but the customer service made my day, so I'll definitely return.

Should out to Alyssa (sp?)! Stopped by on Father's Day to browse and she was so helpful and…read moreawesome. I found a jacket that had a few stains and wasn't sure they would come out. It was the last one in my size but she went above and beyond to take care of the situation. I wish we all had the customer service skills she has. The quality, service, and return policy make the prices worth it.

I've heard of this brand before, and decided to pop in to see what the hype was about! This clean…read moreand tidy store has an amazing selection of laid-back styles! Helpful and friendly staff! I am addicted to their soft materials they use! Overall, this is my kind of style! Simple and well made! A little pricey, but so worth it! Highly recommended! Yes, I'll return!!!

Levi's stores might not be what they used to be, but I will always love walking into one . There's…read morestill something special about the familiar styles, classic denim, and that timeless vibe you just don't find anywhere else. The quality may feel different these days, yet the brand's heritage keeps me coming back. It's more than shopping--it's nostalgia, comfort, and a reminder of why Levi's has stayed iconic for generations over the years despite the changes in recent collections today. I RECOMMEND.

Disappointing Customer Service…read more I've been shopping at the Levi's store at Irvine Spectrum almost every weekend, so I'm very familiar with the store and usually enjoy stopping by to see what's on sale. During my recent visit, a bald male employee asked me, "Have you been here last weekend?" I said yes and mentioned that I'm there almost every weekend. He then asked if I was looking for something in particular. I said that I usually come in to see if I can find something on sale, and his response was, "Not this store." I honestly found the comment unnecessary and very unwelcoming. As a regular customer, that's not the kind of interaction I expect when walking into a store. There are much better ways to communicate with customers without making them feel like they're being pushed away. I hope management addresses this because one employee's attitude can easily turn away a loyal customer. I'll definitely think twice before coming back. 8/8/26 @ 10am.

***************** REVIEW 364 ******************…read more 1 of my favorite boutique in South Coast Plaza. What can you say more about Giorgio Armani? Classic, timeless, class, cut, and haute couture! Took mom & dad here, and my mom went banana. Lucky us, the day after Christmas sales. The store is well displayed, organized, nice, and the manager, a nice gentleman greeted us right away. @ this early AM, both my mom & I were in our sweat, looked like craps, but they didn't judge us! He then turned us to Yoshi, what a nice young saleslady. She was so patient with my mom, got us our drinks, and helped mom for good half an hour. I love it when people treat my folks well. It means a lot to me. Watching mom ran around & tried to talk to Yoshi in her broken English, made me smile. Another successful day for mom, 2 handbags, a pair of jean, 2 shirts later; she was happy. Dad wallet just became lighter!

I was there yesterday (12-6-14) at night and a young Asian male with spikey hair came over with a…read moresmile and helped us out. My wife purchased some perfume. He was nice and the store had a great atmosphere. We will return...thanks for the good experience

Return policy doesn't exist!!!…read more Don't expect to return your unworn item within 14days as they suggest you can. I used a code to get $50 off on $500 and now they don't return the item that's too small for me and not even as expected in the picture!!! How is this possible! I just wasted $480

I suppose I should have looked on yelp first. Let me start at the beginning. I had never set foot…read moreinto an Anne Fontaine Boutique prior to this experience. I had been invited to a Galentine's event in the store, that transpired on Feb. 9th...the event itself by the PR company they hired, was adorable.... I wanted so badly to love this shop, but it's no surprise that they needed help getting people to come in and shop, as their customer service is lacking so terribly. I was hesitant to shop as I had promised my boyfriend I would pause on shopping and make better investment choices this year, but there was an absolutely beautiful outfit that I just loved. Before I made the purchase, my boyfriend rushed me out of there so I could keep my promise.... So quickly that I accidentally left my coat behind. So after we had dinner, I ran back in to get my coat and was coaxed into purchasing the outfit I had tried on (honestly it didn't take too much coaxing, as I really did LOVE the outfit) since I had left my purse in the car, I told the sales associate to secretly text me so I could purchase the outfit on the sly, and rushed back out. Moment of weakness on my part and I definitely shouldn't have broken my promise. But via text, I made the purchase that evening. Alan was so helpful, and such a sweetheart, it made the transaction so smooth! I was told I could swing by to pick up my purchase any time. Well come Valentine's Day, I still had not picked up my purchase and the guilt was settling in... I fessed up to my boyfriend and it didn't go to well... I knew I messed up and needed to make it right by canceling the transaction, so on the 22nd I texted Alan and explained what had happened (remember, he knew I was being sneaky when I made the purchase) and he asked if he could call me, when we spoke he informed me that they do not accept returns and only do store credit. I was horrified. I begged, I never even picked up the items, the website says the return window is 14 days and the cold response I received could've given me frost bite. Where was the kindness from before? I asked if I could speak with the manager, he said she would just tell me the same thing, but I asked if she could call me anyways. I waited, but received no call. So I then call corporate, the associate on the phone was so lovely and kept apologizing, she said she would get this taken care of immediately and they can absolutely refund me, she submitted a form to request the refund and a call from the manager. Soon after, the manager, Daisy, calls me and says that she cannot do a refund, in fact, I should've seen the sign at the register that claims there are no refunds... I remind her that my transaction took place over the phone... to which she responds saying that the store doesn't even have the capability of doing a refund. I ask who I can speak with to get a refund and she says the concierge I spoke with previously would be the ones who could do it. Sending me in circles. Soon after, Alan sends me a text, and things just get worse. He starts off stating that "per my request" they were giving me store credit. No. No I definitely did not request store credit. Then he pretends as if he made me aware of the policy stating there are no returns, claiming he tells EVERY new customer and that he has witnesses. I tell him, I'm not upset with him, I explain it's ok, we are all human, but he did not tell me this, I'm sure at the register he does remember to say this, even if just out of habit, but not once in any of this did he tell me there are no refunds. I remind him that The items never left the store. This has been an awful experience and I plead that he not make this worse, I mean, come on... you have witnesses? How hostile and guilty do you really feel where you have to attack the customer?!! Truly, I can say, I have never experienced such immature, egotistical behavior at ANY supposed luxury brand boutique in my life. The purchase was not made in store, it was all made via text.customer service is the foundation of a successful business and I know when I walk into Chanel, Hermes, Saks, Neimans and Nordstroms that they go above and beyond to ensure I come back to shop again. Unfortunately, I do not feel that way about Anne Fontaine, in fact I've been made to feel that in the event that any future purchase would be a terrible mistake as if I have any problems, I'll be met with a lack of genuine compassion or care. I can see why Anne Fontaines boutique needed help getting people to come in and shop if this is how customers are treated, it's so unfortunate and unnecessary, and it would not surprise me if this location shuts down with how it's being ran. Overall, definitely not worth the prices, the clothing may be beautiful, but how customers are treated reveals everything