Traveled from Lincoln City to add a line and purchase a couple of new phones. The store first of…read moreall was CLEAN and BRIGHT. Second and more important? The PEOPLE. We had a rep by the name of Conner. He was beyond helpful! Finding us the best deal, knew his products, and was a total delight to deal with. We left with two new IPhones, a great plan, and smiles. Do yourself a favor and head to T-Mobile. They are the best option for cell service.

Walked in because the authorized user for my phone plan approved my phone upgrade and was told I'd…read moreneed to pay the $35 upgrade fee in person and sign a paper as well. Either the app lied or the people in here did. Didn't help at all, told me the authorized user had to be here despite seeing my ID and seeing that I was under the phone plan. If I could give 0 stars I would! They laughed as I walked out too. Hope this place shuts down!

Once again, we had a GREAT experience purchasing phones @ Cellular Sales, this time with Colton, as…read moreour prior contact had moved on. Working with Colton specifically has been GREAT! This guy is polite, pleasant and knowledgeable. When he doesn't know an answer he's not shy to get accurate info. He is smart as all get out, an excellent listener, and an outstanding communicator of plans and options. And, Colton installed our glass screen protectors flawlessly. I didn't realize mine was even on when he handed my new phone to me. Along with buying phones, we had a lingering issue with Verizon corporate which Colton resolved with a direct call to his service contact. Very Happy with the deals we got on the iPhones we purchased: iPhone 17 Pro Max, and an iPhone 16. (When Colton was tied up one time I dropped in, he steered me to Michael who teamed to get part of my order placed. Thank you , Michael.) I have texted and called with a couple of followup questions to Colton and even when I caught him on days off he answered and was most helpful. Working with Colton and the team at this store has been nothing short of outstanding,

Chris helped us so much in the transition to our new phones. As older folks there lots of details…read morewe don't understand and he walked me through each stage with kindness and patience. I would send every friend to him to get good deals and great help.

I am absolutely appalled by the treatment my elderly mother and my 86-year-old grandmother received…read moreat this AT&T location. They came in seeking help after spending countless hours on the phone trying to unlock my grandmother's phone and resolve issues with her home phone voicemail. Before WES THE MANAGER even understood the situation, the manager's first response was, "I'm gonna tell you right now, if it's not active, I can't help you." He immediately assumed the phone wasn't active and spoke to them with an impatient, dismissive attitude instead of taking a moment to listen. The situation became even more disturbing when my 86-year-old grandmother set her purse beside his desk and accidentally touched his laptop. Instead of politely asking her to be careful, he yelled, "DO NOT TOUCH MY STUFF!" My grandmother was visibly startled and tried to explain herself, while my mother asked if he was serious. Rather than de-escalating the situation, he shouted, "I'm not helping you. I'm calling the police," and actually picked up his phone and called them. Calling the police on two elderly women who came into your store asking for help is beyond unprofessional. At no point was there any attempt to calmly resolve the situation or provide even basic customer service. The complete lack of patience, compassion, and respect shown to two senior citizens is unacceptable. This was one of the most shocking displays of customer service I have ever heard of. A manager represents the company, and this individual demonstrated behavior that reflects terribly on AT&T. I sincerely hope corporate investigates this incident because no customer--especially elderly customers--should ever be treated this way.

Rosie was very helpful! My dad and I came in today with a complex issue and she was able to help us…read morenavigate the situation in a very helpful, productive way!

The team led by Eeka is very friendly and helpful. Daniel and Josh are great! Much friendlier…read morethan the other location in town! Just saying....

Please come and visit Josh he is a amazing sales rep me he helped me save all kinds of money on my…read moreplan and got me out of there in a timely manner

This store is pretty amazing to its customers. Special nod to Rudy. Seem less transfer of all my…read morephones from the two biggest carriers. Knowledgeable and competent staff. Hesitant to say much or these folks will be regional managers. Thanks for all your help Cricket.

Very helpful service! I brought in my own phone that I got from rent a center so I can make…read morepayments on a phone , a Samsung Galaxy Note 4, and it needed to get configured to work on cricket service. Very fast and friendly service.

I'm not surprised about this business which has only five-star reviews, very reliable, fast, and…read morehonest he quickly fixed my phone and refused to charge me appreciating that kind of business. He earned me as a return customer for sure highly recommended.

Great service from H. Phone fixed, friendly customer service, fair price & transparency through…read morethe repair. 5 star service Definitely recommend this small business.

When I first signed up for Metro by T-Mobile I was told I would have hotspot data free that was a…read morelie never did get it asked her about it several times she could not be bothered to answer she had no answer she was either naive about what they were promoting or just trying to bullshit her way into me buying a metro service T-Mobile itself is great metropy T-Mobile is great this store sucks they never call you back waiting for a week now with three messages for them to call me back they don't they're rude when you do go into the store they don't know what they're doing they should be fired

From the owner: Switch today & enjoy America's largest 5G network.read more

Sergio was great. He immediately accepted my iPhone that had a bad charging port. Within three…read morehours I was able to pick it back up and have it charging normally again. Would recommend. Very respectable establishment and a pleasant experience at a reasonable price.

Support local businesses…read more He's the goat of Aloha. Been doing business with him for almost 4 years. Fixed my laptop and installed windows for $50. A windows license is like $100, that's my goat right there.