Last summer we had Stump Grinders remove about 50 trees up on Chena Ridge.  We were impressed by how professional Taylor was when he did some snowplowing for us last winter, and called them for a price.  Jon and Taylor gave us a very reasonable quote and did the job in about two and a half days with their great team grinding up the stumps a couple of weeks later. The equipment they use is incredible.  Jon ran the robotic controlled machine which was very safe, a concern for me and my wife.  The machine lifted up a tree to take off tension, then a worker cut the trunk near the ground with chain saw.  THe robotic arm then lifted the very tall tree up and over the power lines, then held the tree near the ground where workers trimmed off the branches for grinding, and chopped the trunks into six feet lengths.  They took all debris away and left us the logs (at our request) so friends who heat with wood could chop and split.  We were so impressed and would hire them in a heartbeat. They were also very flexible; after cutting down the original trees we requested, we decided to add on a few more.  Jon and Taylor helped us determine which trees should be cut down: those which were close to power lines, those that were dead, those which would die within five years and some to clear a path and space for a building.  The end result was better than we had envisioned. read more

I had an appointment with stump grinders to cut some trees for me the friday before memorial day weekend. At the last minute they canceled. My appointment was rescheduled to August. Today the workers showed up on my property at 1200 and walked around for a while and promptly left. At 2:00 I called and was informed that the workers had decided cutting the trees was not "within their scope". That is actually what they said. Apparently they only cut down trees if the work is extremely simple and easy. If it was easy, I would do it myself. What kind of a tree service leaves a customer hanging like this? read more

A company with horrible communication! We called and scheduled an estimate for 3 trees to be removed. Taylor came out and estimated 2.5 hours of work. He said a boom truck would have to go where our small flower garden was so we might want to move that. He wanted to schedule for 3 days after estimate but we said no as we had a party at our house that weekend and did not want to deal with the trees this week. He called again 3 days later and wanted us to do the next day. I again said no. He suggested the following Monday and I agreed. Someone else came to our house to cut down the trees. It took a little over an hour and did not involve a boom truck on our garden. (I had spent an hour transplanting all the flowers) Their worker calculated the bill for time spent and we paid what he said we owed. We then received an email saying we still owed $437.00. I spoke with their billing office and she said they never received the check or the gift certificate that we had. At this time my bank indicated they had already cashed the check! I had to send a copy of cancelled check to her. She said we did not owe anything else and she would investigate further. We were then contacted again and told original estimate was price and we still owed $250 for a little over one hour of work vs 2.5 hours. We were so frustrated and wanted to be done with this company and sent them a check which they cashed. Through email I advised them we were not happy. The owner responded to email stated he would like to speak with us and scheduled a day that he would call. No call was received. To top it off the billing department called again asking for $250 that was owed and once again the check had already been received and cashed by their company. This company over estimates their work, does not know what their employees are doing, and has horrible record keeping. I will never use them again and do not recommend. read more

My original reason for trying Fairbanks Stump Grinders was that I had a nuisance choke cherry tree that was tormenting my car every time I went in and out of my driveway. Taylor came out and looked at it, as well as some other trees that were not winners in the battle with winter. I also had numerous stumps left over and tripped over from the previous owners of my house. I was amazed at how affordable Fairbanks Stump Grinders' rates are. Not only that, they were very accommodating of my crazy work schedule in setting up the time to do the estimate, and got the job done in a speedy time frame, and all in a single afternoon. The best part, next to affordability, is that they were very tidy and thorough. They left zero messes and completed everything as promised. They are a family run business and super friendly. I would highly recommend them, and plan to use them again myself. Hopefully, my trees will behave for awhile though. read more