The crew they have does good work but the organization of the business is lacking. They didn't…read morereturn my call when I tried to get a quote. Upon follow up, I talked to someone in the office and got a quote for installed gutters or just fabricated gutters. I decided to go with the installed but told them not to do the downspouts, that I could do that part myself. I was told that it would be at least a two week wait(which sounded reasonable) and that I would get a call when they figured out the schedule. Without warning, they showed up at my house with no call ahead, I talked to the foreman and told him that I wasn't expecting them and found out that they only had an order to make the gutters but not install. I told him about my call for a quote, that I had set up for install but that they were to not do the downspouts. I had to leave but my nineteen year-old daughter was there if they had any questions. They did the install but when my daughter saw them doing the downspouts, they said that they might as well do them while they were on site. When they left, they didn't have my daughter sign a work order, they told her that I would be invoiced. I got the bill three days later and it was over budget due to the downspout install that was not ordered.. I called to discuss the issue, bringing up what I had ordered, that I was never called with an appointment date, that the crew had the wrong orders. I told them that I had no problem paying for the gutters and I would pay for the materials on the downspouts to offset their costs but I couldn't pay anymore. We could not come to an agreement on the charges. Like I said, my issue is with the management. You should always confirm an order and have the customer look at the work order and sign off that is the work that they want done, period. When the customer contacts you with an issue, don't ever be rude and tell them that it must be their mistake because your staff would never write an order down wrong. After working with a neutral party, we were able to resolve the issue by removing the downspouts from the home and bill. I am satisfied with this outcome.

We had them come over twice, neither time was a permanent fix. The service at their building off…read morethe Richardson was great, but one of two people that came over were quite rude and told one of my family member's to go away. I understand the job can be difficult, but that's no excuse to be disrespectful. And they didn't even fix our heating problems so I don't recommend this business.

I was referred to Cowles Heating by a trusted colleague. I was able to reach Justin easily, we…read morediscussed my needs and his cost & schedule. He was able to fly out to a bush village and bring the service parts I knew we needed. He serviced my boilers and taught me a good bit about them. He showed me a couple of parts that wear out over time that I could order, and showed me how to install them so he wouldn't have to come back. I found him to be an outstanding professional and very knowledgeable about his chosen field. He said he's been doing this for 15+ years which I believe. Ill be having him come back every year to perform annual service on them.

Excellent service. I called on a Saturday because the furnace was smoking up the house. They gave…read moreme a price estimate and came right away. The final cost was well under the estimate. The technician seemed knowledgable and did a great job explaining what the problem was and how he diagnosed it, fixed it enough to get us through the cold weather and told us what we need to do next.

When you need help Gary and Patty are there. I procrastinated until the last minute swapping out a…read morepressure tank for my furnace. Well the pressure valve that had indicated the tank was bad gave out after I waited till the last minute at 25 below to change it by nature's choice not mine. Who was I able to call? Gary. Took him 7 minutes to walk me through on FaceTime and swap the part. Gary will be coming to service my furnace. Great customer service. Great guy. Great family. Call Gary if you have a question or need it done FAIR and RIGHT.

Poor quality work. Overpriced. Unprofessional. Would not return calls. Would not stand behind poor…read morework and fix issue. Will not ever use again.

I had called a number of electric companies including Samson's . & tsunami amoung others , was…read moretrying to get ball park figure on replacing the old electrical wires /meter on my house rather hard winter pretty beat up.. lot of smoke blown up my backside including No call ///no show after saying would come out .. so here come's Paul koop owner of Bright electric ,wow what a pleasant surprise ... upfront ,no nonsense great price .. and he showed up took care of getting disconnect /connect installed in matter of hours very great experience .. I'll give him this he is a stand up guy walked into my house left door open my escape artist Riley a puppy ran off hey helped me catch her and all was well.. would not use or recommend any one but these people for you electric need .. you call they show no hassle and very reasonable unlike the other guys .. there No shows ...

This is the best company to hire! They will figure it all out.They're very reasonable and discuss…read moreeverything thing with u from the craziest ideas (if you want) to the smartest cost effective ways to go about it. Any thing I need or want they will definitely get my business!

Very dependable thorough service received was able to help out on a late notice. Was so impressed…read morewith the service and team working. Highly recommend this company and team!!

Great deep cleaning and the do regular maintenance too.read more

I hired Chena Lawn Care to help me get the yard of our house in Fairbanks ready for sale. It had…read morebeen rented and was in dire need for maintenance. They worked with me on the project and had no problem with me doing some of the advance work. They cut trees, and brush mowed our rather large yard and the fire perimeter around the house and the driveway back to the road. Just to provide some scope, when we lived there full time and I did this work it took me more than a week to do all this much work. Then when the transfer station shut down, they came up with the idea of chipping the trees on site and that's what they did. Looks great. I may end up using them again.

Excellent staff! Gene got our water pump up and running. Showed me what each part of my system was…read moreand how to troubleshoot. This is the second time I used them. Would recommend!!!!! Horses were happy to have water back on.

I honestly don't understand how this company is still in business. Maybe they just treated us like…read moretrash but here's the exact chain of events. My husband contacted them April 24th for a quote. They charged him $99 to secure the appointment. It was supposed to be Tuesday at 10. The technician called at 0930 that he was on our way to our home. My husband left immediately so he can be home by 0945- the technician did not arrive until 1015. My husband told him he's only 15 min away, if he was going to take 45 minutes, he should have communicated that. At the house, the technician said they should be able to get it done this week and when he gets back to the office, he will give my husband a quote. He waited until mid afternoon the next day to reach out again. He called and the technician said "at the high end, it would be around $500". My husband said okay, we would like to get it done this week. He said he would have the front office person call my husband back to set an appt. She called him shortly after and booked it for 0900 on Friday. On Friday, we still haven't received an official quote and there was no phone call so my husband ensured to be at home waiting. The front office called around 930 and said the technician won't be able to make it today, but maybe at 2 or 230, she will call back. The next phone call he received was the technician at the door asking if he was home. My husband said no because he was at work. He immediately left to meet the technician. Once they were inside, the technician looked at the work and said this work requires soldering which he doesn't have the equipment for in his truck. He said by the time he goes back to the office, it would be the end of his day so he'll come back Monday. Why would you come to a job unprepared? Did the other technician not tell him what the job entailed? Anyway, we never received a phone call Monday and it's now Friday, still no phone call. My husband also runs a business and he would never treat any of his customers this way. I can't believe there's actually businesses that get away with this type of customer service. We were charged $99 for nothing. They can have the money. We will just make sure we let as many people as we can know to stay clear of them. THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER ENCOUNTERED!