Stay clear Bait and switch scheduler and techs. Dishwasher…read moreinstall tech gets to appointment to INSTALL and says oh I can't today I don't know when I'm booked pretty far out. Then tells me $600 to install it's an empty already cleared dishwasher space with plumbing and electrical there already WTF !!!!!!! $200 to come over and two hours to install so another $400 total $600 I think he was delusional or a jack ass. Lowes installs for $200 yeah Altrol heating deliberately lied about scheduling install now I'm another two weeks out to get my dishwasher installed. $600 furnace maintence 30 minutes he was done

Dan was called to replace my water heater and he went above and beyond, staying well after working…read morehours to troubleshoot my water system. He did not quit until he was sure everything was working properly. He was respectful, kept a great attitude even when my old system created additional issues.

We chose HVAC to convert our home from oil to natural gas heating using the FNSB swap out program…read morein the summer. They made using the swap program effortless. The technicians who did the demolition of the 50+ year old oil unit were very careful. The new unit fit perfect. The three days of the install the whole team was great! Arrived on time and finished without interfering with family dinner. We were so happy with them we had them yank our electric hot water heater and install an on demand natural gas model. Two years the natural gas furnace and hot water heater have been running problem free, have not had to call them for anything.

While the initial service was good, what I found is they installed a unit in my home that they…read morecannot easily service as filters are not readily available in the area. I did not know filters were not available until I called the to find out where to get them, well, guess what, they don't carry them and neither does anyone else here. I have to search the internet for someone willing to ship to us at a reasonable cost and then spend 150.00 for a filter that will only last 6b months. Over the supposed lifetime of this unit - Just the filters alone will cost 3000.00. Very disappointed that a company would install something they cannot service in this community

Just a warning...if you need the services of a chimney service, do not use this company. They do…read morenot return phone calls. In fact, you always have to leave a message on their phone machine....never talking to a real person. They do not follow up with products that have to be ordered. We've been waiting for weeks to find out if they received equipment to finish up our chimney flut/liner. Every time that I've called to talk to their machine, I always mark it 'urgent.' They never return our calls or mail us info, etc.

For Chimney cleaning and inspection, consider calling Alaska's Chimney Service. They are thorough,…read moreconfident, friendly, efficient, licensed-bonded-insured. I was impressed how meticulous the service person was, how they cleaned up after their work, how patient they are with a customer's questions, and how well their service is. They did not take it personal when I asked questions about their service and when I asked them what should I expect from their service and follow-up. I had a bad experience with another company (FSC) whose work failed inspection two times. With this type of work, unfortunately more often than not you can only count on a companies word that they did the work satisfactorily (not all of us are able to climb a roof to check). Alaska's Chimney Service is credible, because they explained what they are going to to, and took photos so I can see what they had done. How honest and reliable is that!

Let me first say that I always try to support the little guy, and in Fairbanks that has often meant…read moreother shops that soon disappeared. But I have also been a Woodway customer for 30 years and continue to be. Last year, they warranted a part on our 25-year stove (purchased there), no questions asked. This year I bought a new Toyo, and they were competitive with the best prices in Alaska. They may no longer be 'the little guy,' but they are definitely dependable, local, and have been here for the long run.

This is a beautiful store with many varieties of stoves and heating ideas. I thought the price was…read morecompetitive and actually have purchased two toyo stoves from them. A few years back I used their repair team during the dead of winter, they were quick to get my stove back to me. Knowledgeable and friendly, I definitely will shop there again.

Terry was very honest and extremely responsive. He showed up when he said he would, gave me an…read moreestimate and finished the job quickly. I highly recommend.

Terry and his crew are exceptional! They believe in quality work and are extremely professional…read more Terry kept me up to date on my gutter install and his team was patient and respectful with my family and me. When we found a couple of wasp nests in on and in my roof, they kept doing work where they could while I worked to get some pest control folks in to clear out the unwelcome guests. As a result, the work was still finished on time. Fast, professional, and excellent guarantee of their work! Thank you, TOTL!