I'm really not sure why this company has bad reviews. They were super professional, quick, respectful, and did a great job for a great price. We never had one issue with our new roof and if we need to replace the roof at our new home, we would use them again. Justin was incredibly communicative and accommodating. He checked in before the crew started working and gave me his cell if I had any issues. I felt terrible bothering him, but we had these rose bushes in the front yard and there were a few shingles that had fallen on just one of the the multiple bushes. I just mentioned it to him and it was immediately gone (it wasn't a big deal and they were being as tidy as possible, but the bush was full bloom and I love roses so I wanted to keep as many flowers as possible!)! He didn't seem bothered or agitated and someone on the crew even apologized to me. I had two smaller kiddos I was concerned about them getting hurt after the replacement, but the crew did a great job keeping the mess as organized as possible and they even did a second check, we had no issues at all after the roof was finished being replaced. I thought Justin, his crew, and everyone I encountered with Fair Claims did a great job. Also, my realtor, whose husband owned an appraisal company, referred me to them. Her and her husband both are very particular and she said they did her personal home, as well as many of her clients' homes and they had never had any issues either. I have nothing but good things to say about Fair Claims! read more

After more than a year and a half of attempting to resolve this matter directly with FairClaims and GAF, I have concluded that I have exhausted every reasonable opportunity to reach an amicable resolution. As a result, I intend to pursue the legal and administrative remedies available to me, including filing claims for breach of contract and violations of the Texas Deceptive Trade Practices Act (DTPA), as well as submitting a complaint to the Roofing Contractors Association of Texas (RCAT). My hope was always that FairClaims would simply complete the work it was paid to perform and honor its contractual and warranty obligations. Unfortunately, that has not occurred. read more

This is how it happened when I thought Fairclaim is actually going to be unbiased (despite the fact that their primary source of revenue is coming from companies like Thumbtack, Angi .. who inturn get paid from contractors, so now you know where those decisions will favor). Please do not sign the contract to restrict yourself not being able to go beyond Fairclaim after their judgement, if you are an homeowner like us. ---- read more

If you're interested in the "quality" of Fairclaims Roofing & Construction come on by our home. We purchased the model home in Thousand Oaks Magnolia called The Thousand Oaks, a modern farmhouse. Initially the transaction was superb, and we were really excited to own the beautiful home. We have more rooms within the house that leak due to a poor roofing subcontractor (Fairclaims Roofing) than we have dry rooms that has failed to remedy the situation in visiting the house and repairing it at least 8 times. Each time we paid for the visit to the roofing subcontractor the builder said they used. The owner, Justin, company came out a couple times but was as incompetent in recommending a fix and identifying the problem as the crew was installing the roof. His excuses were blaming it on the design of the house, the builder built this as a model home so the roof was not done with the right quality, and the builder was not willing to pay for the correct materials, etc. Moving forward from that mess we had independent roofing inspectors individually inspect the leaking areas and the entirety of the roof. Well, it comes to find out that our shingles would not even pass a warranty because the roof was not properly installed and the granularization of the shingles showed they were too old and improperly stored prior to installation. PLEASE NOTE: This was two different independent inspectors that noted the EXACT SAME THING.....you need a new roof due to the poor craftsmanship on the roof and how can you warranty something that was never done right in the first place. read more

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I purchased a new home in April 2020. On 7/10/2022, a large puddle appeared on the floor around an air vent. I promptly e-mailed the builder Kurk Homes and was advised that I should contact the installation roofer - Fair Claims Roofing (FC) Chris Honeycutt, the individual who FC claimed installed the roof, came to my home in July 2022 to inspect, but he did not even bring a ladder and said it was likely a "fluke" and to keep an eye on the issue. New roof leaks in the same area in Feb 2023. I contacted Honeycutt and he inspected the roof on 2/14/2023 without entering the attic and scheduled a roof "tune up" on 2/23/2023. The same day, after they left, I noticed leaking in the back room of the home. Honeycutt performed another inspection on 2/27/2023. I was told nothing out of the ordinary was noted and that the flashing looked good, and again it could be a "fluke", but on Mar 17, water penetration occurred in that room, I climbed into the attic and took photos. FC sent Johnny back out on 3/21/2023. He caulked a small hole in the roof, which is what was believed to have caused the water penetration. In June 2023 the roof was leaking more profoundly in the front bedroom of the home, supposedly resolved during the entire roof "tune up." I was upset and submitted communication to FC via their online request portal asking for another roofer to inspect these issues. The owner Justin Oneal then inspected and stated that the J (endwall) flashing near the dormer was leaking was crimped, and that the decking was "squishy." He advised he would provide a quote for step flashing, something that he said should have been installed in this area to begin with but advised the budget provided by the home builder did not allow for this upgrade, and replacement of the decking/shingles. I received an invoice that did not mention the decking but included shingle replacement and 76 ft of step flashing ($1266.92). When Johnny, returned on 6/14/2023, I told him of the "squishy" decking, and he advised he was not provided with that information. He had a sheet of plywood in his van, and he replaced the decking and did the shingles/flashing on the front of the home. The estimate was supposed to be step flashing for the entire half of the home, front to back and he said that's not what he was told. When the time for payment came, I told FC that only the front of the home flashing was replaced, and they sent Johnny back out to complete the step flashing on the back of the home on 6/16/2023. At this point, ONeal stated he would warranty this repair for 2 years. After the drought period, the first rain on 9/16/2023 showed that the leak in the front of the home was not repaired. Large amounts of water flooded in through the smoke detector, setting off fire alarms throughout the whole home. The leak has now moved from the dormer location to the side wall area. I contacted Justin at Fair Claims roofing and advised that again the roof was leaking. He was 'flabbergasted' and came to inspect the roof on 9/19/2023. At this point, he advised that the sidewall siding was touching the roof at a small area that needed to be cut off and that the dormers needed gutters. He also said some things he "was not happy with" regarding the previous repair. After 8 inspections, my husband and I advised ONeal that we would be seeking another opinion. At this point, he became hostile and stated that the repair warranty had expired and he was fixing this out of good faith. He also stated that the interior sheet rock was not covered under the warranty even though we had it repaired 6/21/2023 ($1250). Other roofing companies have now come to my home and performed thorough inspections of the roof (something I thought would have been done with the whole home tune roof tune up) and noted areas of shingle buckling, non attached shingles, incorrectly installed shingles not to mention the "fix" on the leaking areas is nothing but caulk and improperly installed step flashing/shingles. If you care about your home and roof avoid Fair Claims Roofing. read more

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I had to replace my mothers roof in order to sell her house. I worked with Ben and he was very accommodating. Estimate came in quickly and he was very easy to contact in order to discuss our options. We got notifications of the materials been delivered. The roofers arrived on time, worked diligently, and did a great job cleaning up when done. I would recommend Fair Claims for your roofing needs. read more

This is an update to my previous review. Fair Claims in the end did do the right thing, or as right as they were willing or able to go, and refiinished the door to stop the cracking and splitting and give us the appearance we paid for. However, I am going to slam the supplier of the door. If anyone ever recommends Rustica doors to you - run away. Fast. Yes their doors are beautiful and at first glance, build quality appears solid. But: as we found out the hard (and expensive) way: they do not stand behind their product. Our door of solid cedar began to crack and split only weeks after installation (Fair Claims did follow all of Rustica's instructions to allow the door to acclimate, dry out, etc). So in the end: $8000.00 out of pocket for a door the manufacturer would not replace due to defect. The only reason this updated review is only 4 stars is because in the end, we still had to chase Fair Claims for the final resolution. That they did ultimately refinish and paint the door to at least repair the damage, says a lot about their integrity. I repeat my earlier opening line: 5++++ stars for the roofing job they did at our home. read more

Excellent service. Actually , the best I've had . I had several jobs done and it was by far the most efficient work I've ever had done on any of my homes. I would highly recommend them . read more

Fair Claims remodeled and re-roofed our house after an insurance claim. They did an amazing job working with us and the insurance company. The work was efficient and if high quality. I can't say enough good things about them and will definitely use them again. read more

Over the last 12 years I have used various contractors and each time it has been an utter disaster or disappointment. It has been such an issue that I simply gave up on trying to remodel and wanted to just move. Last year this time I hired a contractor to do some exterior and interior work. We spent quite a bit of money to prep the house to sell. Once again, I was left frustrated and we fired them from the remainder of the job. 9 months later it became apparent that some of the work done, that we thought was ok, was indeed starting to really show signs of degradation. My realtor recommended Justin O'Neal from Fair Claims Roofing. We had Justin look at the roof (which was original and had never been redone) as well as look at the work previously done. Working with Justin and his crew was the easiest, worry-free-experience I could ever have imagined. Our house had a wonderful FULL face-lift, with no corners cut. Roof, siding, trim, paint, and we are finishing up with some additional gutters. There were no surprise charges and we paid EXACTLY what we contracted. If you have ever done a project then you understand how this is extremely rare! They surpassed our expectations and renewed my faith in the industry. If I had found them years ago I would have saved quite a bit of money, saved myself from contractor misery, and we would have likely done even more renovations. I am extremely cautious with offering recommendations for contractors, in fact, I have never done so............ until now. I am thrilled to share my positive experience and feel confident in recommending them for roofing or remodeling needs. I wish I could review them 2 times but Yelp doesn't allow. We hired them a 2nd time in a new residence, right after the hurricane hit. Once again we had amazing customer service and quality work completely in a timely manner! They have a customer for life! read more

FairClaims Roofing & Construction - Roofing Near Me - Spring, Texas

Crew did not clean up each day as promised! Left all kinds of debris: Soda cans, trash, etc. Took a day longer than estimated (not due to weather). Crew damaged my patio/pool decking. Owner called me (once this was brought to my attention); promised to stop by to look/discuss options! That was over two weeks ago!!!! CRICKETS read more

We used FairClaims on two different homes. They were great at communicating with us. They were very knowledgeable and warranty is great. They use great quality materials . I highly recommend them! read more

Justin O'Neal of Fair Claims Roofing and Construction just oversaw the complete replacement of my roof plus repair to sheetrock to a room. I am very pleased with every facet of my experience with Justin and his organization. From our very first meeting, I was happy with the care and attention Justin dedicated to ensuring a successful project. He patiently explained the roof repair process, what his firm could offer, and the options available. His crew worked conscientiously, capably and quickly to complete the necessary sheetrock repairs and roof replacement. The sheetrock repair required the crew to move many items away from the repair site in the room and to protect them from paint. The crew did a great job. The roof replacement crew numbered about 4 people who worked from dawn to dusk every day with great diligence, even when it started to drizzle. They cleaned up the worksite thoroughly and did a terrific job on the roof replacement. The roof replacement looks great. Justin was very responsive in his communications with me throughout the process. He was easy to contact via texting, phone and in person. I have enjoyed working with Justin and his team and would certainly engage them again and recommend them to my family and friends. I enthusiastically recommend Fair Claims Roofing and Construction for honest, fair, high quality work at a reasonable price. read more

Should have 0 stars, but site will not allow it. Song and dance company, once they got your money, they will avoid you. Justin never came out to the property to look at the issue I had with the flashing not done correctly. After he did his song and dance to get the contract and cashed the checks, he would knot return phone calls or come out to see the issue. His location at 25315 Oakhurst Dr Spring TX 77386 is NOT accredited by the BBB even though he prints that it is on his flyers. The other locations are, but not the one ran by Justin O'Neal. See for yourself at the BBB website and the complaints. read more

Ben Newell was great to work with!! Always punctual, courteous and professional. His bid was competitive and the installation of the roof was perfect. My property was immaculate after completion! I strongly recommend Fair Claims Roofing! read more

On 4/21/17 I hired FairClaims Roofing (Spring location) to put a new roof on my home. They installed TPO on my flat roof without my consent. Since then I've experienced recurring roof leaks and was NOT satisfied with FairClaims' attempts at repair so I decided to get a third-party inspection. The roof inspection indicated improper installation of the TPO -- the TPO membrane was already lifting around the perimeter. I had a total of 3 inspections, each confirming a bad installation. The president & CEO, Justin O'Neal, cancelled each scheduled appointment to personally come look at my roof. He denied wrongdoing by FairClaims and basically minimized my situation by telling me that it was normal for my roof to leak since it was almost 1/3 of the way through its life. He refused to honor my warranty, and I was forced to hire $$$ another roofing company to fix my roof. read more

I want to give a huge thank you to Ben Newell at Fairclaims Roofing! He was quick to respond and help me throughout the whole process. This company did an amazing job and took time to ensure everything was how I wanted it. I highly recommend Ben for your roofing needs! read more

Avoid this Company. A new roof installation is a significant expense as is multiple repairs required to repair leaks from a substandard installation. I built a new custom home and the builder used Fair Claims as their roofer (sub-contractor). The new roof from the inception experienced multiple leaks that were not correctly repaired. While we were assured that Fair Claims had corrected the problems even though they never informed us when they scheduled the repair work and a report of what measures were taken. We had a 1 year guaranty from the builder and were not concerned. However, after the expiration of the guaranty, we contacted Fair Claims to let them know the repairs to correct the leaks, if any, did not work. Now that the builder's 1 year guaranty expired, the following response was received from the Company's President: "The original installation for your builder only has a 1 yr warranty and all repairs also have a 90 day warranty. Normal new construction installation practice isn't holding up. A long term solution simply needs measures above and beyond the scope of a normal installation. The proposed repairs are all above and beyond the original scope and a solution we feel will address the issues that have come up". In other words, Fair Claims does not have the knowledge to install a roof that functions correctly. As a result, they are proposing a correction to the original installation that goes beyond the new construction practices. Why wasn't this considered when the roof was installed to their specifications???? Also it appears from conversations with other roofers that a 90 day guaranty for repairs is laughable. If you are building a new home, ask your builder who his roofer is and do not sign the contract unless you have the option of selecting a roofer of your choosing. If you simply need a roof repair, do not call this company as guaranties for workmanship of 2-5 years and up to 10 years is the national standard. Ninety (90) days is a joke!!!!! read more

The estimate gentleman came out to give us a quote on minor roof damage in a timely manner and he was professional and prompt. First impression was great. But then After a week, we never received a quote. I called him on his cell many times to follow up with where our quote was and he answered only one of my calls, said he would get the quote out that afternoon. After another week, my wife called his office and left a message with his manager, he never returned her call so she called again. This time, she got a hold of his manager and he said he would call back re:the allusive quote. He never called back & didn't return the messages left. Highly disappointing. You would think it would be easy trying to get a company to take your money. read more

the installed gutters and did some roof repairs. Easy to work with, reasonably priced, looks to me like good work.

I happened to just run into Justin with FairClaims when he was doing a neighbor's roof. He quickly gave me a quote, helped me with dealing with my insurance company, then quickly and efficiently replaced our roof. Communication was always there and the quality was great. I definitely recommend FairClaims to anybody looking for roof repair or replacement. read more

Great job! Fairclaims Roofing provided a fair estimate of the job and completed the job as quoted. They were fast, efficient and professional. read more

Ben did a great job! He came out and patched up our roof, in the dark, just to make to make sure it was taken care of before it rains tomorrow! Highly recommend read more

I was referred to FairClaims Roofing by a friend, have worked with them twice and referred to them friends. They provide high quality service, are responsive and reasonably priced. read more

Do NOT do business with these people! They will come to your house in a fancy truck, a slick talking sales rep, and sell you a bill of goods they can't even come close to fulfilling. They are also going to try to get you to make an insurance claim, which in my case was a blatant attempt to fleece my insurance company. When the adjustor came out, he laughed and said the roof was not damaged from hail AT ALL. Don't count on dates that they give you for any repairs. It took them six weeks past the repair date they gave me to do the work (a two hour job), and in my case the salesperson Adam, will not return your phone calls. The office will refuse to discuss your repair, and in general, no one has any clue who is in charge of anything. They gave me five repair dates, and failed to show up for any of them....even worse, no one bothered to call to let me know that they were not going to show up. I finally got a hold of the guy in charge of scheduling the work, and he was incompetent, and had no idea where the job was, or when it was going to happen. They eventually showed up out of the blue, with no phone call advising me they were showing up, and completed the work.....3 months later than promised. I attempted to go to another company, but they only give you three days to cancel the contract, and again refused to return my phone calls about the issue. They promise to clean up your yard, but left mine completely trashed, and once again, refused to answer any of my phone calls or emails. In my opinion these people are crooks, and once they have YOUR money, you can forget any kind of customer service. They spend a lot of money on advertising, and in hindsight, any company that needs to advertise like they do, and not by word of mouth, is a big red flag to not do business with them. read more

The gentlemen at this roofing company were very professional and accommodating! I was able to select the grade and color to match my home and it turned out excellent! We were very satisfied and had no problems from the beginning to end. We would highly recommend this company! Everything got done in a timely manner. read more

As a first time buyer I was told I needed a new roof and began contacting roofing companies for a quote. After 6 companies I was completely confuse about what I actually needed and unhappy with the reports provided to me by the other companies. I took a chance and called Phil Ebner and explain to him that I needed an inspection and quote on a new roof if it was necessary. Phil met us at the house and after his inspection he very clearly explained the condition of the roof, showed me pictures and explained that patching my old roof will not be effective. Based of Phil's thoroughness and professionalism I made the decision to use Fairclaims Roofing and Construction. His reports were very detailed, easy to read with pictures and clearly explained the prices and recommendations. None of the other companies that had done the inspection on the home had half the information that Phil provided. Fairclaims Roofing and Construction got our business because of Phil Ebner. read more

Fairclaims was recommended by a friend, and I understand why! Fantastic experience. Chris Honeycutt is the rep who I worked with from start to finish. He is what made the experience awesome--professional, incredibly response, detailed with answering questions, communicative, and so much more! Hands down the best rep I've worked with from a company. He kept me posted, offered great advice, talked out things that would work best for my house, neighborhood, etc., never overcharged or pressed goods I didn't need, was at the house to greet the workers, was present throughout the process, took progress photos, and even checked back after the first rain to ensure all was well. The process of roofing was as pleasant as a roofing installation can be. They arrived on time, introduced themselves, covered flower beds, and did an absolutely amazing job at every stage. I've heard horror stories of the mess most companies leave behind so expected to find nails and debris and trash, but to my shock, they cleaned up with gusto!!!! I didn't find a single item left behind. It was as if they'd never been here except for that fabulous new roof atop the house! Financing was awesome. They were able to work with the insurance company and finance in-house what the insurance wouldn't cover. I'm so very pleased I went with Fairclaims and will definitely be recommending them to friends/family and using them again should I need anything else. If you go with Fairclaims, be sure to ask for Chris Honeycutt. It'll be the best decision you can make for your home! read more

DO NOT HIRE THIS COMPANY!!! It has been over 6 weeks and I still can't get my work completed. The owner of the company, Ray, has called with threats of filing "theft of service" charges against me because I refuse the pay for work they haven't done. Every time I speak with Ray he acts like he has no idea what I am talking about. I will NEVER use or recommend Fair Claims Roofing to anyone. read more

Phil and FairClaims Roofing did an amazing job for us!!! We needed a quote and the repair work, plus a little extra work done, and he was able to get this done beautifully and quickly! We couldn't be happier with the results. He knew our situation and worked with us to get it done in a timely manner. He definitely went above and beyond! I have been telling everyone around me about Phil and will remember him when it's time for more work!!! Thank you again Phil and FairClaims Roofing!!! read more

absolutely the worst experience i have ever had with any company! incompetence at its finest! call me any time to for exact details. 713-416-1255 read more