I stayed one night on Jan 3, 2025. I was horrified and extremely apologetic that I booked my family a stay at a construction zone. Construction smells permeated the first floor and all the baseboards are ripped out. The lobby was gone. Check in went smoothly and the room itself on the top floor was fine - old but clean. The hotel staff were responsive over Marriott app chat. I was very disappointed that the hotel did not have any information on their website nor did they email notifying about the construction zone, which I've seen from other Marriott hotels and had assumed was the standard, especially when it is this disruptive. read more

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Ok. Please listen. This place is disgusting. The stag is really nice, but it is so worn out. I am a Marriott point whore, and it is near my daughter's house, but I will NEVER stay there again. The staff is awesome, and it is not their fault. The owners are cheapskates that won't invest in their property or amenities. TV sucked. Chairs were thread bare. Floors were FREAKING NASTY - wife's socks were black! Ownership FIX IT. Marriott - if they don't, cancel the franchise. read more

Let's start off with this hotels staff are really accommodating and their service was overall outstanding! The outside really gave me I don't know if it's safe to stay here from the broken window outside. Unfortunately, this was the best part of the hotel was the lobby I was disappointed by this and I politely asked for a refund. The manager was very apologetic she didn't hesitate to give me that and stated they were undergoing renovations in the next six months they bought the place as is so many updates are needed. I would definitely give them a try in a year to see through changes. read more

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Well let me get started on the good news, I have a few.... Good news is that the place has a Wendy's next to it. Bad news, the couch had a white substance on it with wet stains... don't tell me someone did the boing boing on ma room brutha! Also, the walls looked shaved down and I could see the metal, next the white creamy substance is all around the hotel. Final news, breakfast, opposite of supercalafrajalisticstinkyaladocisis. read more

I had eaten one of the walls of the rooms and it was mid at best it wasn't the best drywall I've eaten and only took out little chunks. Anyway, the breakfast was alright and I popped a squat in the Wendy's drive through while ordering a frosty. Eh read more

i decided i needed a quick getaway over on this side of the mitten. was really looking forward to this. anyways.. i got my room key & rode the elevator up to my room. this room's pullout couch had what appeared to be a white substance (leftover children?)... i was horrified. then i turned around & the walls were worn down so much it looked like our walls when grandpa ate our walls last thanksgiving eve. the walls are worn down to metal!!!! and don't even get me started with the mariot station on the tv. what is that?! next time i'll be better off sleeping in one of the storage units in the parking lot. read more

Fairfield by Marriott Inn & Suites Grand Rapids Airport - grandpa - Hotels Near Me - Grand Rapids, Michigan

Perhaps the most disappointing Marriott hotel I've every stayed at. I get it that it's only a Fairfield Inn, but sheesh, Marriott has plenty of resources to ensure none of their hotels feel decrepit! I'm pretty sure this is where the Marriott corporation sends all the old beds, bedding, furniture, carpeting, tv's, microwaves, plumbing fixtures and so on before junking them outright. I think the "flat" screen in my room may be 25 inches (and at least that many years old) and I haven't checked to see if the picture is actually in color. The beds are remarkably both soft and firm at the same time. Soft from what feels like decades of use, and firm because you sink right to the bedding foundation. I don't think I've ever seen a Marriott property more in need of a renovation than this one. It's borderline criminal to be charging over $100 a night for this place, the $65 red roof inn down the road is probably more well appointed. Avoid at all until it is renovated! read more

This was an ok hotel, the staff were nice but the lobby was a construction zone. The pool was in disrepair and so were the hallways the elevator was very sketchy too.The breakfast was ok a little less for a Fairfield inn. The room was clean and the beds were ok overall clean. The housekeeping staff were very nice and asked if we needed stuff a lot. The one thing is that the parking lot was very icey and the sign was very small hard to find. overall will come back after renovation. read more

This location meets the standard expectation I have for a Fairfield Inn property. The hotel is clean, modern, and has the amenities you'd expect such as the fitness center. Computers were down at check-in but the staff figured out how to get me to my room. They came up to the room to let me in but I had to get keys later. Breakfast buffet didn't have much to offer, including a couple of sad looking egg bites and pre-made omelets. It wasn't much more than a refueling exercise but heck, that's all I really need for a business trip. read more

Quiet and the staff has been great. The breakfast is very good. It's a great location. I give 3 stars because the beds are the softest or most worn I've ever slept on. The back ache will not not go away easily. read more

I thought this hotel was nice and seemed pretty clean. It also seemed to be recently updated and had a modern feel. The breakfast buffet was nothing great - they didn't have waffles and most food was cleared out by the time we got downstairs at 8am. The coffee was also empty, but the employees were hustling and doing the best they could. This location is close to a Target as well as many restaurants, so I thought it was conveniently located. read more

One of the dirtiest Marriotts I have ever been at! From the left over clothes by the bed, not cleaned food on the floor, Smokey dirty shower - this place was a disaster. Zero or one star would be given if it wasn't for the pleasant front staff. However, they aren't enough to have me ever stay here again! read more

Ok, first thing that upset me was driving in circles trying to find the entrance to this place. The hotel is set off the main highway and you drive through the Olive Garden. They have the worlds smallest sign by the road. So small I could not read Fairfield until I exited my car to take the picture. Hey Marriott??? Put a sign up a human can read. I love Fairfield brand and beds with great pillows. That is why I stay here. But After reading some past reviews of bugs in bed I decided I will inspect my bed before going to sleep. I was in room 333 corner room with two Queen beds. I pull back the covers to look closely. Pillows and head area look find. Then as I pull back more I find a piece of a pretzel in the bed, along with some hairs and other items I could not identify. Nothing crawling but I moved on to the other bed. 2nd bed looked fine. So I write this off as bad housekeeping. Someone was in that bed and sheets never changed. Never thought I would see that in a Marriott chain hotel. read more

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I was a worker there that was wrongfully fired on June 30th. The job itself wasn't bad they just aren't very clean. The manager is slightly biased and makes bad racial jokes about the Hispanic employees. They don't care too much about the people who come stay there. I found 2 roaches in room 211. It took me 20 minutes to find the manager so instead I called her phone number, she told me to find the assistant manager and that took another 10-15 minutes. And once she arrives to room 211 she couldn't find the rodents. and the manager Kristi did not care too much about it. She proceeded to ask me to clean the room and had a family sleep in the room. She did not pay me for my hours worked and refuses to pay me. She does not like People of color I do not believe, because myself and 3 other (People of color) had conversations about the comments she has made and, or treated us. She does not care for her workers or the health of her clients. They knowingly let a family stay in a room that had leakage from the ceiling and a mildew smell, And acted totally oblivious when the family reported it, just as they did with the roaches. AVOID this hotel at all cost!!! read more

**3.5 stars** Stayed overnight and were given all the extra towels and pillows that we requested. The guy working the counter was alone and seemed to be a tad overwhelmed. The main downside: The pool is supposed to be 18 & over after 10 PM so we tried to go, but there was a family with several kids in there screaming and taking up the entire pool. We had to track down the desk clerk to have him do something about it...mind you the pool is right next to the front desk so there's no way he wouldn't have heard that on his own. By then we were done. Unfortunately our room was right next to the pool so we heard a lot of the noise throughout our stay. read more

We paid a little more for a larger room but it's worth it. Larger sofa space w/2nd tv and desk. Breakfast is included and includes hot and cold items. People were loud near elevator but overall not bad. It was xmas eve and the place seemed pretty dead. Has pool, jacuzzi, and gym, which we utilized. Not many area hotels had a jacuzzi. I heard they're pet friendly too. read more

I had a really nice time during my one night stay here. The decor is very new and modern with bright colors and the staff was very attentive and nice. The king suite was not as big as embassy suites, but larger then say a comfort inn. When I checked in they said they needed to charge an extra $20 and with a debit card it take a little longer to get that back after our stay. I was unaware - and not prepared so offered to pay the 20 in cash. They accommodated me and ended up not making me pay that at all which was convenient. They allowed me to check in early - and the bed was comfortable! They also call when you get up and ask if everything is okay, which is a true five star must! So great job! Will return! read more

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********BED BUGS HERE******* Well, I thought we were working toward a resolution. The property and their representative are giving me a hard time about replacing my luggage, compensating me for lost wages for work missed, etc. I will update again if anything changes. read more

I am a Marriott/SPG Elite member and was hoping this was a renovated, clean hotel based on photos. Unfortunately it's a bit old and out dated. Lobby is nice but rooms are not. I also found a bug in my room which is never a good sign... checked out after I found the 2nd one in bed. I would suggest some updates to rooms (carpet, linens, curtains) and insect control. read more

Fairfield by Marriott Inn & Suites Grand Rapids Airport - Hotels Near Me - Grand Rapids, Michigan

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The room smelled horribly like mold. It kept me up at night since it smelled so bad. In the morning we requested a room change and they said no since the hotel was booked up. We kept our do not disturb sign off the door in hopes that maid service would clean up our room during the day. We returned in the afternoon to our beds unmade and no clean towels. Around 4pm someone knocked on the doors to ask if we needed towels. I asked her if she could clean our room since I found a centipede on my husband's pillow. She said well, I can make your beds. I thought it was customary to get a room cleaning each day but I guess not. Complimentary breakfast was pretty basic. Internet worked fine. Other family members staying here at the same time claimed their rooms weren't cleaned until they called and requested it. Pretty disappointed overall. Staff was friendly but the cleanliness was not worth the $130. read more

Regarding Bed Bugs: I stayed in room 103 the night of July 28th. The next morning I woke up, and found some bites around my ankles. I had been out the night before in sandals, so they must have been mosquito bites that I hadn't noticed until the next morning. I am positive my stay at Fairfield Inn and Suites in Grand Rapids was free of bed bugs. Once I returned home, Friday evening, I saw the yelp review from a 6/2/16 showing the room on the third floor had had bed bugs. This made me really nervous, as at this point I wasn't sure where my bites had come from. I called the Marriot customer service line, explained my concerns, and they put me in touch with a supervisor at their corporate offices who assured me they took bed bugs seriously. The corporate office explained that they hold their franchises, such as this Fairfield Inn, to the same standards as any Marriot and that they would ensure proper resolve if bed bugs were found. As soon as I told the Fairfield Inn I had stayed at that I suspected bed bugs, they shut down the room I had stayed in until a full investigation was done to show the room was clear. On the following Monday, I got a call from Joe H., the General Manager. I can assure you he is as thorough with customer concerns in-person as he is in responding to yelpers online. He explained to me that they had Ecolab come out immediately after bed bugs were found on the third floor in late-May/early-June. He explained that once they find bed bugs, Ecolab treats the room, the rooms next to it, and rooms on the floor below. They also come back (I think he said once a month) periodically to inspect other areas of the hotel to ensure that no bugs have spread to new areas of the hotel. In our case, Ecolab came out Monday, and I was told they were conducting a two-fold inspection with dogs (?) and by checking for a chemical released by the bugs. Joe and his maintenance team also did their own preliminary check for signs of bugs. I have attached in the photos an image of the Ecolab report. It's not written very clearly, the report indicates that absolutely NO BED BUGS were found. Yay! I appreciated that Joe took my concerns seriously enough to shut down the room for 3 days, bring in Ecolab, and because of the stress of the whole ordeal (including some other extraneous customer service issues that had ensued) he even refunded the room for us. I have mixed feelings about causing a false alarm, but the best thing I can do in this situation is to share with you that this General Manager is clearly in-control of the situation, that you can rest assured that this room is proven to be clear, and that this hotel is active in ensuring a comfortable, bed-bug free stay. Bed bugs are scary. Joe validated that, and was professional and expedient in alleviating my concerns. Thank you, Joe! read more

Fairfield by Marriott Inn & Suites Grand Rapids Airport - This is a report from Ecolab showing no signs of bed bugs during our stay in room 103 on 7/28/16 - Hotels Near Me - Grand Rapids, Michigan

Friendly staff, everything here looks new, not dated. Pool area is nice and they have a hot tub to relax in.

I've stayed here for a few days once before. The hotel is clean and the beds are comfortable if you like firmer beds. The SpringHill Suites have much mor comfortable beds. It has a decent pool and hot tub but it's a little small if many people are using it. The staff are courteous and the lobby is nice. Breakfast is a standard hot breakfast with oatmeal, breakfast breads, usually an egg option and drinks. It's in a nice location on the east side of GR and is close to the airport. read more

Fairfield by Marriott Inn & Suites Grand Rapids Airport - Hotels Near Me - Grand Rapids, Michigan

First time staying here. I had arrived early and came early to see if they had a room available but they didn't have any since their check out was just finished. I like that they have a noon check out time instead of 11am like most hotels. I also like that they offer a hot breakfast bar. They even have pumpkin spice waffle mix. It's one Marriott's hotel brand that actually offers or includes the breakfast into the hotel price. Room was clean and semi quiet. The staff are friendly and helpful. They also offer free Wi-Fi. read more

Great service. Clean rooms. Gotta get the happy hour. Definitely makes my stay here worth it. Theresa made my day! Give that girl a raise. It was 100 degrees out and we just made it to happy hour where there were no more tasty beverages. She replenished them for us. Great service. Need some music playing and that'd be a 5* read more

Old, unhygienic with poor service. Noisy rooms and paper thin walls that you can hear people talking from the next room over. The use COVID as an excuse to reduce room cleanliness. read more

Wouldn't stay here again. The room was clean but noisier than most hotels I've been to under Marriott. Breakfast was a bust both mornings at 8:30. No sausage or biscuits the 1st morning. No biscuits the 2nd morning. I didn't see anyone attending the area. Get there early. The entrance is odd. You need to pass through the Olive Garden lot. The curtains hung over my A/C unit...so I got the hint to adjust the temperature a lot lower since the flow was partially blocked. No major issues just minor annoyances. read more

Our family stayed one night with two toddlers. Everything from start to finish was perfect, from the staff to the accommodations. This was without a doubt one of the best customer service experiences we've ever encountered. The staff were very sweet with our kids! The pool was a little outdated but still tons of fun. Breakfast had tons of options including scrambled eggs, sausage patties, biscuits and gravy, breakfast sandwiches and other cold items. If we're ever back in town, we're staying here! read more

Not in the best shape. Room was ok. Breakfast was poor. Coffee out. Garbage overflowing. Out of fruit. I could go on. Night time lady at checkin was indifferent. Daytime lady very nice. Hot tub gross. Won't be staying there again. read more

As Fairfields go, this is one of the better ones. Very clean and the rooms are nice. They also had a nice fitness center using Precor equipment as opposed to the standard Marriott selection of LifeFitness. The breakfast was similar to other Fairfields. Scrambled eggs, bacon, cereals, waffles, fruit, yogurt coffee and juices. Very close to the airport. read more

Check in was easy with their app. I let them know I was going to be a late check in because it was a holiday weekend, I didn't want my room to be given away. They were very accommodating about that. Their customer service was great too. Plenty of parking. Clean rooms. Continental breakfast was very nice. Had plenty to choose from. Both hot and cold choices. Beds were comfortable too. I'd stay there again. read more

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Myself and my girlfriend stayed here over the weekend in early April 2016. We had a great experience during our stay. It is not in downtown but close to al major restaurants and entertainment options. The customer service personnel at the front desk were very helpful friendly and always eager to give you tips and suggestions. I would like to give a shout out to Andrew who was especially helpful! Wonderful personality! I would come back again and suggest this place for your next stay!! read more

Housekeeping refuses to clean up items left in your room from the breakfast buffett. So, are the items still in the room when the next guest checks in? Weird. read more

Very nice place. Stayed one night and got plenty of rest. Bed was very comfortable and a/c worked nicely. Bathroom was plenty big and had a couple of restaurants within walking distance. What few people or staff I talked to were very nice and cordial. Would recommend this place. read more

Very impressed. Excellent customer service, nice rooms. Cute pool. Very clean. Good breakfast. The free wifi is extremely convenient. Well done Fairfield Inn! We will be back! read more

We stayed here in the beginning of December 2018. to visit our daughter. I am normally pretty generous with my reviews but this location is far off the standards of other Fairfield Inn locations where I have stayed. The location is convenient to downtown Grand Rapids. The young lady at the front desk sis the real MVP here. On the way to our room, 2 members of housekeeping staff (on different floors) were FaceTiming. Maybe they were on break but it looks unprofessional. Our sheets had hairs on them so we were given a new room. The workout room didn't have cups for water, towels or sanitizing wipes for the equipment. The video screen was broken on one of the treadmills. Then, in the middle of the night we could smell pot so strongly it was as if someone was smoking it in our room. This went on for several hours. I actually thought I was dreaming because I was so tired so I didn't call the front desk but it kept waking me up. In the morning I asked my husband if he smelled something in the middle of the night and he said he had. Our daughter came back to our room the next day and she asked if WE were smoking pot because she could still smell it! Needless to say, we won't stay here again. read more

My best friend and I spend the weekend at this hotel every year for ArtPrize and this year did not disappoint! The staff was great from check in to breakfast. Even the people we encountered very late at night were upbeat and extremely professional. The rooms and lobby are recently renovated and very stylish. Our breakfast was great, and loved how complete it was as it was free! The hotel was not too far from the bus stops to get us downtown inexpensively. We will be back again next year! read more

The hotel was clean. It was in a great location. There was a lot of restaurants within walking distance & I felt like the the area was a safe neighborhood. The hotel staff was extremely friendly & helpful. Breakfast was good with lots of options but the eggs , biscuits, gravy, etc was the regular hotel breakfast quality. They had blueberry waffles that were really good. I got the whole pool & hot tub to myself-awesome! Oh, I almost forgot, they have a handicap lift (sorry if the terminology is wrong) for the pool. I don't know that I've ever been to a hotel pool that has that & thought it was extremely thoughtful. Highly recommend this hotel if you are in the area. Oh, & it was priced very reasonably! read more

Great customer service, very clean, good food, immediate attention to a noisy ac unit, free good wifi - only minor complaint was pillows a bit thick, but they brought me a thinner one right away. read more

I gave this 2 stars because of the infrastructure. The staff was helpful, the facilities are clean and well kept. However, if you have sensory issues don't stay here. The beds are hard and the sheets are so scratchy. There are no regular sized pillows on the beds and the air conditioners are window units that are quite noisy and make the room stuffy if you are using them for heat. There is also only one open outlet so if you need to charge your computer and your phone overnight something has to be charged in the bathroom. Despite the helpfulness of the staff I would not stay here again. read more