This sweet hotel was well appointed, clean, and the staff was super kind and accommodating. I would absolutely choose this hotel again.

This is a very nice hotel that is very pretty and well appointed throughout. We were given a corner room overlooking the river which was a great view that we enjoyed. It was also pretty large which was great for a change! There was a king bed, nice toiletries and a Nepresso machine. All in all our room was great and the hotel overall is beautiful. It doesn't get 5 stars though because at $327 a night you don't get a lot of extras. No breakfast although there is a restaurant. We had to pay extra for parking - so that added another $45 a night for self park, more for the valet. There is a small indoor pool which I don't want to use in the middle of summer - give me an outdoor option! And the location wasn't the greatest for walking around. We asked the clerk how to get down to the river to walk around and he advised against it, telling us it wasn't safe!! I guess homeless people sleep on the riverwalk and hassle people when they walk by. We did go down there, 2 males and I, but did stop short of what looked like a homeless enclave. read more

My friend and I came into town just for the night from Chicago to see the Chihuly exhibit. The JW Marriott was the perfect choice. The area was fantastic. Sitting right on the river, the views were exquisite. The neighborhood was cute. Several bars and restaurants were all within walking distance. The staff from outside in could not have been more welcoming and professional. The valet guys were so friendly and sweet. Inside, the young lady at the desk was all smiles. We felt welcome and appreciated. The lobby, hallways and other public spaces were modern and clean. The feel was stylish, yet classic and well maintained. Our connecting rooms felt sooo good! They were luxurious yet comfortable. My friend loved the huge tub in her room and promptly took a bubble bath. I took a nap in my comfy bed that was so inviting. Rested, we were off to explore Grand Rapids for a bit. We checked out early the next morning to go visit the Frederic Meier Botanical Garden before heading back to Chicago. We loved our brief experience at the lovely JW Marriott Grand Rapids and will definitely return. read more

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JW Marriott is located by the Grand River in Grand Rapids. Super tall and beautiful building. Our room has a nice river view with large windows. Entrance area is kinda small, but the double bed room feels comfortable. There's a sitting area next to the bed which was nice. The best thing was the Nespresso machine! Beautiful bathtub and rainbow head shower were cool! I always prefer a bathtub in hotels, so I was very happy with both the tub and shower. Bed is comfortable and the sheets are super. I never watch TV in hotels, so nothing to say about that. Overall, very happy staying at JW Marriott in Grand Rapids, Michigan. read more

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Booked three suites for a family trip. Arrived at 7 PM. Told them, via the app, we would arrive at 6 PM. One room wasn't ready. They said it would be in 15 minutes, but...at 7PM, it's not ready???? Have made four requests to get copies the bill for the three rooms. No response. My reward points don't show up in my account on the app. Shower door wouldn't close. Had to put a washcloth in the door jam to keep It closed. read more

Love staying at the JW in GR. If you can, spring for the concierge on the 23rd floor. Light bites at mealtimes (but these always add up to a meal), soft drinks, limited boozy options (for an added cost), and other odds and ends. Love the eucalyptus steam room in the spa, too. Great for visitors who are having fun downtown or just a great staycation spot. read more

This hotel is located in busy area in Grand Rapids. Overall, it was a good stay. It was well kept and clean. It has a Starbucks inside the building. The hallways are a little bit on the dark side and kind of difficult to see at some point. Parking was easy and convenient attached to the hotel. Walking distance to many convenient locations. read more

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Such a comfortable place to stay! Was here for work and loved it! Rooms are super nice and comfortable. Hotel is within walking distance of a lot of restaurants. Their parking garage is directly across the street which is nice for a downtown hotel. read more

Highly recommend a get away weekend at the JW Marriott Grand Rapids. The staff is amazing! From Molly at the front desk to the valet crew.....top notch! read more

Absolutely horrible mattresses at both the Amway and the JW Marriott had to leave! I don't understand why the mattress was so hard and the linens were awful and smelled like cheap soap the furniture in the room was also very hard no plushness at all However, the Staff was very accommodating and the young lady at the Auto Valet (The Amway) was Top Notch! Hats off to her !! read more

I love this hotel. It was the first JW Marriott in the Midwest. The employees are friendly and the rooms are very clean. I love the amenities like the spa and the restaurant. Even when I don't stay at the hotel I come here for food and dessert. read more

Great room, great service and super convenient if you are coming to Grand Rapids to see an event at Van Andel. They have a sky bridge that takes you directly to the arena without being impacted by bad weather. We stay here every time we come back to GR. Love this place. read more

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Excellent valet, front desk and clean modern rooms. Fantastic restaurant and bar. Highly recommend.

Gorgeous and Breathtaking. Classic with great service. The rooms are high ceiling and old school woodwork.

They charge too much and don't give you any real value for the money. 600$ for a room for the night .50$ for parking for one night. 300$ dinner and no breakfast included. The shower floor looked gross. The rooms are small.i did however love the view of the city from the 18th floor. read more

Stylish place. This hotel feels sleek and modern, has very beautiful common areas and bars, a beautiful river view, and clean spacious rooms. I stayed here for a business conference and can confirm the event staff / catering team / service staff are phenomenal. I was surprised at how good the catering was, even though we were feeding a large group for multiple nights. Great spot to stay if you have business in downtown Grand Rapids. This place is also nice enough for weddings, date nights, and similar events. read more

Overall: A decent JW that is showing its age definitely needs a renovation. And service was hit and miss. Arrival: arrived by taxi from the airport. Doormen ignored us completely. Check in: Younger Asian woman who was just doing the minimum. Struggled to pull up our reservation and then claimed the reservation was only for 1 night. I had to show her the printed confirmation showing 4 nights before she "found" the remaining nights in the system. Also, no concept of acknowledging status and no offer of bonus points or gift... Room: We had tried to use suite night upgrades but our request was not accepted. We asked for an upgraded room, and received a nice corner room 2204. Large, panoramic windows overlooking the Grand River. Carpet was stained, some walls had stains, furniture was old. Standard items in room- king size bed, mini-refrigerator, Keurig coffee maker, mid-sized LG TV, side chair, chaise lounge. In room safe was malfunctioning, constantly beeping. Had to call maintenance, and all he could do was silence the safe by taking out the internal batteries. Bed: Mediocre worn bed, flattened pillows, middle of the road linens. Bathroom: Horrible lighting but nice soaking tub with separate shower. Concierge lounge: Amazingly even during the COVID-19 pandemic, the lounge was serving evening hors d'oeuvres but wit zero social distancing and crowded. Was too dangerous from a COVID-19 perspective for us to take advantage of the evening snacks. Lounge provided free water and sodas. In the mornings, we visited the lounge for coffee, and we noticed it was not well cared for. Leftovers from the night before were strewn about, trash not emptied, coffee machine out of milk... Restaurants on site: (1) Little French place in the lobby (see separate review of Margaux). $20 voucher for breakfast if you have status. Nearly all breakfast items are at $20 on the menu. (2) Starbucks. Overall service: appeared short-staffed and personnel were a bit stressed and not providing normal levels of service for a JW Marriott. Gym and pool: Very small gym and pool. Steam room is broken and being eliminated. Tips and other info: This JW is located centrally in downtown Grand Rapids. (1) Uber/Taxi from the airport runs $40-55. (2) There's a little basement liquor store across the street (cash only). (3) Plenty of restaurants within walking distance. (4) DeVoss concert hall is an easy walk if you want to take in a performance. If you do, go to the will call window to purchase tickets without Ticketmaster processing fees. We enjoyed a nice symphony and tickets were only $18 per person purchased directly at the window. About my review: I base my reviews on actual experience not what could be. And I base my reviews on having travelled extensively having seen the spectrum from superb to dismal. read more

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Come here for one night stay, just to get out of the house and get to see some Christmas decoration. Love the hotel and its location, especially during Christmas. We were checked in to room on 18th floor, love high floor as always! The room is nice, the front desk agent checked in us very efficiently too. He also offered to take photo for three of us in front of the Christmas tree which I really appreciate. Some minor things that I see in the room which need a bit more attention: 2 pieces of tape on the wall?!, a hair strand in the sink. Wish window is a bit cleaner because the view is so beautiful but with winter is here, that one is understandable. We have a lovely stay and can't wait to be back. read more

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We ended our road trip around Lake Michigan and enjoyed our time at the JW Marriott. As a platinum member, we were greeted with 1k bonus Bonvoy points, waived parking fees, access to the lounge, early check-in and upgraded room to a river view. If you are a Bonvoy member, call ahead and see if they have any upgrades available. Breakfast buffet at the restaurant was delicious and accommodating to our family's needs. Unlimited refreshments, coffee beverages, appetizers, desserts in the lounge during schedules times. Main lobby has plenty of lounge space and the design and architecture of the room makes you feel like you are truly in unique boutique hotel. Lounge is spacious and allows for a quiet workspace or a cocktail with a gorgeous view. Staff were extremely friendly and felt like we were accommodated in every way. Highly recommend this hotel for work or leisure if you want to experience this small city. read more

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I love this hotel it's super classy. The restaurant inside is yummy and has a great breakfast bar in the morning. Love the ambiance. I also really like the executive lounge was lovely to work remotely in it. Had access to snacks, appetizers, desserts etc. Great experience overall and beautiful views. read more

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Nice JW Marriott, they keep it clean, well maintained, offer comfortable bed, nice water view, and a short walk to everything around here. As good as you can get for a hotel in Grand Rapids, Michigan. Nice Margaux French restaurant down in the lobby too. They got a nice gym as well. It's a good hotel for hosting a corporate event or special occasion. read more

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Don't be misled by the shiny aesthetics. The service at this hotel is terrible. Room cleaning happens at random times throughout the day. It could be 8am or 2pm or 5:30pm. There are 4 elevators, but during my 8 day stay only 1 was working at a time. When asked why that was, the maintenance team said "oh yeah I'm not sure why they aren't working". The hotel wifi is somehow even more unreliable. If a hotel wants to charge what they are charging, I expect these simple and routine things to be reliable. I'll be looking for another option next time. read more

The hotel is in a great location in downtown Grand Rapids. Appears to be "the hotel." It is starting to show its age. We did not realize out hotel stays was during Art Prize. This made the hotel overcrowded and staff were running. No room servicing was provided. If you needed supplies, you needed to call down for towles, toilet papers, and other things. Front Staff: It is hit and miss with who is working the front counter. Some are nicer than others. Occasionally, you could tell the stress of the staff. We had a nice young Asian lady that probably needs some days off. She was friendly, but she could be a bit short. Room: This is for Room 2204. This is a nice corner room with panoramic view with nice large windows. The windows were filthy, but at level 22, I can understand that. The view is very pretty of the water and you can see the Presidential Library. Having the windows makes up for the bad lighting in the room. The carpet is worn with spots. The bed was okay, but not as comfortable as other JW Marriott level. The pillows were so flat and needed to be thrown out. The in-room safe is motion sensing and was making all kinds of beeping noises when I walked by or when I touched it to see what was wrong. Only with it completely opened, did the irritating noise stop, but then completely opened it blocked the hallway. So we called maintenance, he was baffled. He ended up taking out the batteries which made the safe unusable. But at least, I did not have the horrible sound and beeping and flashing red light to endure. The in-room coffee is Mosaic. It was good. Room bathroom: nice soaking tub and nice large shower with an interesting double head. Decent Amway shampoo/conditioner provided to guests. The sink area is tiny. Pull out mirror with magnifying glass for applying your makeup, but the bathroom lighing is so BAD! Horrible shadows, too dark in general for applying makeup. I recommend to open the curtains and sit in front of the windows. Concierge Lounge: Surprising it was opened during COVID. It was a nice perk being able to get espresso coffee. The cappuccino portion did not work, but that was okay. Fridges were always stocked with water and other refreshments. The evening snacks were provided, but I did not feel comfortable eating anything that was left open with people walking around and talking with no masks on. The ladies that worked the lounge were very nice and provided great service. The mornings when I went for coffee, some of the tables were uncleaned from the night before. I was able to get a to-go snack in a pre-sealed bag of Ferris Nut trail mix... very delicious. On-site restaurants: Starbucks and a French restaurant named Margaux. Margaux gets crowded quickly and I highly recommend to make breakfast reservations if you want to be guaranteed a seat. We received free breakfast vouchers and still the last day we struggled to get a table. We had to order to go. Food rating will be in separate review. Gym, Pool, Jacuzzi : very small, but there was a treadmill. The second day, another treadmill was added to help with the number of people wanting the treadmill. There are free weights. Some weight machines. Just enough to get a decent workout. Nice small lap pool, but very shallow. The Jacuzzi was a bit shallow, if you are short it will be okay. The good thing is there are nice running trails outside the hotel if you prefer to go outside. The temperature was great in the morning. Tip: This hotel is a great location in downtown Grand Rapids, but the cost of Ubers are high to/from this location. For example, the rate for Uber versus local taxi from airport to be is different. The taxis from the airport charge $40. Uber was like $15 more than local taxi. Most points of interest, but the airport are within walking distance. Walk if you want to save money. THere are also rental scooters all over downtown, but I did not use these travel options. read more

Arrived Saturday midafternoon to check in and were sent to a trashed room that hadn't been cleaned yet ( hope those people tipped the poor housekeepers) went back down and the manager changed our rooms, up we went - to a room with an obstructed view of a brick wall, we had paid for a river view, so down we went. Same manager, zero customer service skills, she started huffing and puffing, because somehow filthy rooms and obstructed views must be our fault We came here because we always stay here, but several new hotels including some pretty boutique ones have recently been built in this area, time to branch out. read more

I hate to write a negative review because the front desk staff is very sweet, but this is not a 4-5 star property and not worth $600 for one night. Here is what went wrong for the little staycation we had this past Saturday: 1. (Not the fault of the hotel, but still did not help The experience) we ended up opting for a stay the same weekend as prom and a wedding. We could hear noise up and down the hallways through about 2:30 in the morning. Terrible experience. 2. The AC would not work for us until about 3 am. We were sweating like pigs the entire night. We tried to get it to come on but it just wouldn't work for us. And when it did kick over and turn on, the power/output is very very low. If we had gone just a week prior no problem, but the temps are starting to get warmer outside, so wrong time for the AC to not kick on. 3. The bed. Oh...my...goodness. We have stayed at 200 hotels in our life and this had to be the worse bed we have ever slept on. It was like sleeping on a slab of concrete. 4. (Again...not the fault of the hotel, but it didn't help).... We purchased a voucher to the French bistro for breakfast. One little problem... staying at the hotel does not necessarily guarantee you a spot in the restaurant, especially while a private birthday event is taking place. We tried to get seating at 10:50 and the earliest spot they had was 12:20. By that time we were gone.the staff did give us a credit though. Just not good. barely worth $250 a night let alone $603. read more

First stay at a hotel post pandemic... good experience nothing over the top. Great view from our room, bathrooms are clean and room smells like the musky air indoors. read more

JW Marriott Grand Rapids - View - Hotels Near Me - Grand Rapids, Michigan

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I don't know what happened to my previous post but i had a comfortable stay. Got the room that I wanted it may not be the highest floor cuz i only got 18th floor but it was great didn't regret searching for a hotel. read more

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I'm not sure if four stars is accurate. The hotel is conveniently located. Easy to find. We got off on the wrong foot with the valet parking. I have never had this much trouble finding a valet anywhere as I did here. I had to go inside the hotel looking for the valet service. I found no one. So I go back out, and have to ask a valet that did not appear to be busy at the moment. I was met with snark, and a comment about being really busy. I was told by the valet that my vehicle would be parked "right up front". I didn't ask for that. However, the manner in which it was said was a bit condescending. The room was clean and ample in size. Plenty of elbow room. A comfortable bed. A nice settee. Pleasant. Outstanding freaking shower. Instant hot water. Great water pressure. And a shower system to envy. Little to no counter space in the bathroom though. For my wife (and most ladies I'm sure) this was not ideal. We'd stay here again, certainly. Although I will self park and save the valet fee. read more

JW Marriott Grand Rapids - Hotels Near Me - Grand Rapids, Michigan

This location is fantastic!!! We booked 2 rooms last month for 3 days for a special event in the downtown area. The rooms were GORGEOUS. The staff were very attentive and helpful. Let me just say the valet attendants were so fun to watch from our room as they darted back and forth getting guest cars from the parking area. These gents are hard workers and so sweet. Check in and check out went very smoothly and our only complaint was that there were too many in our group to be able to book one of the adorable igloos with heaters inside for cocktail hour. Next time...next time. Great location, great staff, comfortable beds, prompt service across the board. Stay here! read more

Beautiful hotel with excellent service right on the water conveniently located. This hotel is very well managed from accommodating our late night arrival, providing a very spacious modern and stunning room, and has great amenities with a lounge restaurant and spa. read more

We have stayed in the JW in the past and had good experiences. However, I cannot that was the case on this trip. I made reservations in advance for a suite and a connecting room as our handicapped daughter cannot sleep on a couch or fold away bed due to back issue. Unfortunately there are no suites at the JW that have connecting rooms. We ended up with our daughter sleeping with us. The bed was terrible as well too firm and you could feel the individual springs. Needless to say, we have several nights of very poor sleep. The refrigerator in our room did not work nor did the sliding door to our bedroom. The menu options are limited in the main restaurant and we could only get our daughter a hamburger from room service. Also, my wife is a diabetic and there were no low carb options. Low carb/keto bread is very common these days and they could at least offer that option. Keto options work for diabetics. Having stayed at the Grand Bohemian in Greenville SC a few months ago (another Marriott property), I can tell you that the JW was nowhere near their quality of service. I was very disappointed this trip and we may even cut our trip short due to these issues. read more

Awesome location, now for the rest. Rooms are outdated and in major need of updating. In room bathrooms were ok and updated enough. Marriott lounge was probably the second worst I have been at during my travels. It had poor food offerings or minimal at all. Their breakfast was danish toast and the coffee maker or drinks. This is unheard of at a Marriott member lounge for a breakfast. Honestly this hotel is not worth anywhere near the room price for the quality of the rooms and services. Valet and bellman. A conference, a homecoming and a city art fair and you have valet covering for you bellman because there weren't any and the valet was disorganized being nice. Just a three ring circus and not worth the money at any level. Wont return. Marriott titanium member read more

The outdoor bar. Indoor bar Stevie only. No problem get a drink an head to outdoor patio. All the tables dirty. No one here. "No one to bus the tables currently". $750+ a night for a room hmmmm been her for an hour with 20+ tables of which 18 are dirty.. read more

I really like staying at this hotel. This is my second trip to Grand Rapids in which I've been able to stay at the JWM, and I look forward to doing so again. First of all, the hotel is in a great location surrounded by riverside walking paths and many great restaurant choices. The hotel staff is very professional and I've never experienced such a quick check-in process. Once in your room, you immediately realize that this Marriott is a step above. My room was spotless, the linens freshly pressed, and the amenities were impressive. First off, let's talk about the bathroom--no evidence of any water damage anywhere, which is exceedingly rare these days. The separate tub/shower were classily done, and the adjustable shower faucet gives you anything from a downpour waterfall to a pulsating lower back massage option. The water pressure is also impressive to say the least! I also appreciated the more adult-size soap bars as opposed to the ultra-mini soaps that are so common elsewhere. Finally, desk/business area has all of the plugs, USB, and any other types of computer hook ups you could want in a hotel room, and the TV was newer with a crisp HD picture. All in all, this is a great upscale hotel experience. read more

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We love this elegant hotel in the heart of Grand Rapids. With two of our kids living here, we visit this town quite often and love to stay here when we do. Grand Rapids is a fun walking city and the JW is in the heart of it. Service is top notch and all of the facilities are always clean and in tip top shape. The only downside is no pets (which is not surprising considering the high end facilities), and the only reason we would stay any place else. read more

JW Marriott Grand Rapids - Hotels Near Me - Grand Rapids, Michigan

This is one of the nicer JW Marriott's I have had the pleasure to stay at. This modern hotel is located in Downtown Grand Rapids and situated right off the river. There is both valet and self parking and it is easily accessible from the expressway. The hotel has a very lively lobby and hopping bar. The restaurant, Six One Six, offers both fine dining and great takeout. The smaller bar is pretty cramped so you may need to get there early to claim your seat. The staff was very friendly and went out of their way to make my stay pleasurable. The executive lounge was very nice and offered some excellent desserts. The rooms are spacious and well appointed. The views of the river are very nice and you can really get some work done at the desks. The bed and pillow were very comfortable and the room temp was perfect. The bathroom is also well sized and had a wonderful shower with a few heads on it. I got a great nights sleep here. Check out the JW Grand Rapids if you are in town and looking for an excellent place to stay the night! read more

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Beautiful hotel. Best hotel in Grand Rapids if not the entire state. The Amway Grand Plaza has great restaurants and bars but its rooms are as nice, particularly the bathrooms. Super comfortable beds and nice amenities. Friendly staff. Great views. I will say that the Amway us a better fitness center. JW pool looked very nice, with a nice view as well. read more

Dang. I had one plush stay here. From the valet guys at the door to the front desk staff that checked me in/out and everything in between the service was top notch. The hotel itself is pretty huge. I believe it's about 22/23 floors high and beautiful. I stayed in a corner room on the 5th floor and it was massive. Huge floor to ceiling windows gave me mostly a view of the parking garage (I didn't splurge for a room with a view) but the right side of the room and the side window gave me a lovely view of the river and the bridge. My room had an incredibly comfy king sized bed, a chaise lounge in the corner, a desk with plenty of plugins and hook ups, a TV, a mini fridge, and a beautiful bathroom with a huge tub and separate shower. It was very snazzy and I was incredibly comfortable the entire time. Standard wifi is free but if you need a lot of data/speed you can upgrade for a cost. I found the standard to be perfect for my needs--surfing, emailing, watching the occasional youtube clip, etc. I got in early for the evening and decided to check out the fitness center and pool area. Also very nice! The fitness area had a number of machines, including weight machines. Most hotels I visit have only a few machines and free weights. This one was super stacked. Plus complimentary fruit, water, headphones, and jogging maps of the area. The pool was gorgeous. I was the only one in there and the water looked like glass. Very clean. I spent most of my time in the hot tub which was more like a whirlpool bath, really. The heat was there but the jets were a bit weak for these chronically stiff/sore muscles. Still nice for a soak though! There were also two steam rooms--one with eucalyptus and one without. I tried the former first and it was intense scent wise (although it did clear up my sinuses!) and moved to the latter after. Location is fantastic, walking distance to a lot of great places downtown like the arena and art museum. Valet is available as well as self park if you need to go out a bit further. Prices can run a bit higher but you get what you pay for and can find a deal occasionally. Hoping I get to visit again on my next stay in Grand Rapids! read more

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We ate at the Sunday Brunch buffet at the Margaux restaurant in the Marriot. We ordered off of the menu and had the buffet. They had a little trouble at first with the server doing more than possible but once that was settled somehow everything was fantastic. The service from then on was amazing, the food was awesome, especially the eggs. The omelet chef was truly great and there was not a thing on the buffet that was just average. It was all great. Eating out has gotten pretty expensive lately, and this was not worse than most places but when you get great food and service I will happily pay the price. read more

This is a gorgeous hotel with great views of the river and nighttime city lights. There was nightly live music in the lobby. The lobby and housekeeping staff were superb. Although it was under repair while we were there, the bike path runs right past the hotel and can be taken to small towns north for a day trip. We had no difficulty connecting up with the path after a short jaunt through the city streets. Plenty of really good farm to table restaurants were within walking distance. The room was very clean with nightly turndown service. The decor was peaceful and fresh. The water pressure was good and it was quiet. A few things about the room that were disappointing, the bathroom scale didn't work, probably just needed a battery. The bathroom sink drained very slowly. There was a knob in the bathroom that didn't seem to operate anything, makes me wonder if it was broke. There was a room safe. Then there was the concierge lounge. It was a major disappointment for a JW. Cold breakfast only on Saturday morning. Then Sunday was supposed to be their special breakfast until 10:00. We got there at 9:45 and two of the three hot pans were empty and taken away. At 9:50, the employees started tearing everything down. Several others showed up after us and also had slim choices. The specialty coffee machine was placed in a corner of the U shaped service area. This was a popular option so those waiting to use it clogged the flow of the other beverages for the rest of us. Overall, we enjoyed our stay here, but next time we will seek out local restaurants for breakfast cuz there are SO many good ones. read more