I wanted to like this stay because I stick pretty loyal to Marriott brands, but this one just felt...off. Not terrible, just kinda meh overall. The pool was nice and warm (my kids loved it), but the hot tub was a whole situation. It was piled HIGH with bubbles and had that slightly grimy layer on top. Definitely felt like the water chemistry was off, which was a bummer because that's usually my favorite part. Also no towels in the pool area. Staff-wise, everyone was fine, just not very welcoming. It felt like they were tired or stretched thin, which I get, but it didn't have that warm Marriott vibe you expect when you walk in. Breakfast was great! The room was ok. Overall: meh. read more

We had a great stay. We were here for five nights for a sports tournament. The rooms were clean. The location was great with lots of retail, restaurants, and fast food establishments nearby. It was also close to the highway, but not close enough to hear the noise. There was good variety for breakfast. Best part was the staff. Everyone was super friendly and we were greeted every time we entered the hotel. We would definitely stay here again. read more

No tv or internet for 2 days, the pool doesn't open until 8:00 am and no reason given for that rule and it's not listed on the website. Staff attitude is poor, breakfast bar was a mess. Shower leaked all over bathroom floor and sink didn't drain. I could have chosen a cheaper hotel but picked this one for an indoor pool. However their schedule made it too restrictive for my appointments to get a morning workout in. Edit. I've now stood outside my room waiting to get in because the door lock doesn't work. read more

Hope you like wasting your precious vacation hours. Because you better be ready to wait two plus hours to check in because management cannot staff the hotel properly. The staff was working their hardest and needs a raise for their attentiveness and ability to handle the dumpster fire handed to them. The management is the fall of this establishment. After all the wait we were given 2! Complementary generic water bottles!!!! Update- water is like warm, towel dirty with sticky thing and hair attached, no conditioner. Avoid this place like the plague read more

Fairfield by Marriott Inn & Suites Nashville Hendersonville - Stuck too towel - Hotels Near Me - Hendersonville, Tennessee

First... the front desk staff are unite friendly and welcoming. Really enjoyed their attitudes. My only suggestion is for the staff not to smile at the front doors. So the rooms... pretty average and nothing spectacular. I wish they upgraded their mattresses and pillows but it was doable for one night. Room was clean but just not outstanding. Now the location was great and convenient to a number of stores and restaurants. read more

We checked in at 5pm and they made us wait until they knew what rooms are ready. Check in time is 4pm. Then while we were waiting to check in, another man came to the desk because he didn't have any towels in his room. The lady said that they were washing them and would bring one up when it's ready. I know everyone is suffering from staffing shortages so maybe I can excuse these things due to that. My coworker had stink bugs in his room. He went to the front desk to switch rooms and they told him that all of the rooms have them. On a positive, the staff was very friendly but I will still avoid this place at all costs, even at the expense of my Marriott points. read more

From the onset, this place seems pretty nice, but our room specifically was not great. We had an ant problem, a random centipede in our bed, dirty & stained sheets, the floor was sticky, a lamp was completely broken, lights didn't work or were burnt out, the shower door handle was broken, loose hardware in the shower and we had a limited supply of toilet paper. I wanted to be sure the front desk knew about the lamp when we first arrived so we wouldn't be charged for it. All the woman said was, "you're good." No apology, no offer to fix it, just pretty much blew it off. It would have been nice to have more light as to see where the ants were coming from when we discovered them on our last night (same area of broken lamp.) If this was a 1 or 2 star hotel I wouldn't be as shocked or even leave a review. You usually get what you pay for, however - for the amount we paid to stay here - I truly expected better. We will not stay here again, and probably not at a Fairfield in the future if this is what 3 stars gets you. The good: The breakfast in the morning was decent and it was located closed to plenty of restaurants and to the expressway. About a 25 min. drive into Nashville. read more

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This place is perfect for families or business travelers. We came to Hendersonville to visit family, but my hubby worked all day, so we got to experience both! 1. The woman who checked us in at 1 am was so sweet. She was doing inventory in the back but came running when she heard us come it. She had a room key ready and was apologetic that they only had one and suggested we stop by the front desk in the morning. 2. They have a decent free breakfast. Male your own mini waffles, eggs, sausage (sometimes bacon) bread, cereal, peanut butter, bagels, cream cheese... 3. While we were there, they were at capacity due to a softball tournament. Due to staffing shortages, often the person refilling the eggs and coffee was also checking people in and out. But even under that strain, two people stood out. Ashley and Andre. There could be a line of grumpy guests asking for more towels but they were pleasant and did their best to accommodate everyone. All in all, the place was run well. Covid has changed the workforce and it can be hard to get good help. If you're ever in Hendersonville, check them out! read more

I rent a room 4 days prior to showing up to hotel on app. I get there check in, lady that checks me in doesn't say anything about the room at all just checks me in, I unload everything and head to room to find out it isn't the room I reserve. Go back downstairs and get told that the room isn't available that the app has been double reserving rooms. Again, I wasn't told this when checking in, I had to ask about another big room and also ask for a discount and was denied. Was told by the manager (that is no longer there) that this happens all the time. We finally get to go to the new room that when the curtain was open had NO VIEW (that I asked for) IT was a roof. (See pix) The AC when turned on Squealed loudly, light bulbs blinking, Medication laying on floor (that my 4-year-old found), Cheese sticks in refrigerator. We head out and leave my oldest there and ask for maintenance to go up and replace light bulb and to grease the ac, when they leave the room my oldest calls and said they changed bulb but didn't look at ac. We return and ask desk and was informed that both were taken care of (lied to). I call down when I get to room and then get told that they are all loud. (a lot of BS here) Not to mention they had nothing to say about the medication being found. (I thought these rooms were cleaned) Hot tub/Whirlpool whatever you want to call it only worked the first night of our 3 days there. (Pool and hot tub were the reason for the stay since we are local) Was told that they didn't know what was wrong with it. One night Pool was warmer than hot tub. Got charged for WIFI, and it didn't half work, and then get told by management that they can't take it off, to contact corporate. (Which there is no communication there either). I also Opted out of my room being cleaned, she even asked at check out, Didn't work as we came in to have beds made, floors vacuumed, toys moved, items moved, ect. (I am here to stay when I say NO house keeping that's what I mean.) I reached out to the GM at this Hendersonville location, and she responded back quickly saying she was sorry and that she would comp one night and that the manager that we spoke to was no longer there. I responded back right away, and she fails to respond. I reach out 2 days later and still no response. All I wanted to know was how to go about getting my free night you offered. If you visit this location GOOD LUCK, Staff and Management Not very communicative. read more

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This is brand new location, the GM mentioned they only started about a month ago. Everything looks clean and good design. Room is clean too, service is nice, associates are very engaging with the customer. Only complain is the AC at my room keep making noise, I tried to turn off by wall mount controller it didn't work. read more

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For a new location, I'm shocked the shower had paint chipped and dirty grout in the shower. Air conditioner was loud and kept us awake. Dirty mirrors. read more

The staff was friendly, however I was less than impressed with the hotel itself. Our room smelled horribly, had a sticky carpet, moldy shower, and we received towels with holes. Some of these aren't hugely important to everyone, but if im paying a chunk of change to be here I'd like to be a bit more impressed. Everywhere is understaffed and overworked, so it may have just been a product of that. Either way, we will just look elsewhere next time we're in town :( read more

This place should be way more clean if the staff are gonna be this rude to us they should be like that to there workers!

I showed up very early for my reservation because I was in town with nowhere else to go. The staff, lead by Elena, was friendly, accommodating, and hard working. I waited in the lobby and worked on my computer and I watched them bend over backward to help everyone. They were booked for the night but made a point of even helping walk-ins find somewhere else to stay. Being short staffed, Elena was runninb back and forth and cleaning rooms while managing the front desk and training people in. The hotel was clean, staff was constantly wiping counters and tables and mopping, the rooms were quite, and breakfast was fine. I highly recommend this Fairfield! read more

I had a great stay here. The front desk staff is amazing and super friendly. Breakfast is always great with so many healthy options. I would stay here again anytime I'm here. read more

This is a lovely new hotel, clean and modern with a hip design. Staff is very friendly and accommodating. Check in was a breeze. Nearby restaurants, movie theater, Starbucks.. you name it... it's nearby. Very close to the interstate too. Ample, well lit parking. Free wifi. Free breakfast, We got the King Suite and were pleasantly surprised by the amount of space. 2 TVs with a sitting area. Very Clean. The only negative is that the bedding is very 3 star... the sheets are not scratchy, but I feel like for as much attention as they paid to the rest of the hotel, higher quality linens may be in order. As I was leaving in the morning, the desk clerk offered to bring me a coffee. That was a nice way to start my day. read more

First time here. An adequate experience, nothing special. We were here during the pandemic, so no breakfast was served. Just granola bars, coffee and apples. They did give me a complimentary bottled OJ. Thought they'd discount the room price since no breakfast, but did not. Rooms were clean, ample free parking. We're from the area, so we are familiar with nearby restaurants. Yes, I'd recommend to friends staying in the area. read more

Chose this hotel as the rooms were less expensive than Nashville. Great location with many dining and shopping options nearby. Lovely hotel with nice, comfortable rooms and a large breakfast area. We enjoyed being able to visit with local friends in the nice lobby area and later in the room. Only a twenty minute drive to downtown Nashville; stay here! read more

I have stayed here for business for the past 4 weeks and the service, staff and team are great!!

Absolutely fantastic hotel and staff. We stayed for 2 weeknights and the staff upgraded our room to a suite when we checked in. The suites are very spacious and are great for families. There was plenty of space for all four of us to hang out in the room. Our kids used the indoor pool each day, and it was perfect. The staff was great, they were always helpful and friendly. No 7am knocks on the door from housekeeping, even on the day we were checking out - we placed the do not disturb sign and they did not disturb us. Overall a great atmosphere and staff. Will definitely be our choice hotel anytime we come back to Nashville. read more

We had a last minute Spring Break trip for our baseball team and needed a block of rooms quickly. I cannot recommend this hotel enough. They met every need we had. The hotel was very clean and in a great area. They had enough food for a college baseball team and replenished quickly. Beds were really comfortable and the rooms were a good size. Free Wi-Fi was a must with these tech connected students. We had two large 15 passenger buses and had no issues in the parking lot. Very well lite and lots of parking available. The boys took a side trip to Nashville and it was a very quick and easy drive. Seemed to be able to avoid the congestion. I will stay here from now on when I head to Nashville and avoid the high cost of rooms off Broadway. I have to shout out to the hotel GM, Kevin. He was easy to work with and a pleasure to deal with. We have added this hotel to our list of preferred hotels. read more

Brand new hotel. Don't expect a Norman Rockwell view out your window. Is built on what is apparently the only available ground left in this area, nestled in space at a major intersection and behind a few shops (Hooray one is Starbucks). Room size a little tight, even for average size folks. Great bathroom with hair dryer and toiletries, and nice supply of thick white towels, but wish the sink was separate from the toilet & shower so two can get ready at the same time. Does have fridge, microwave, coffee machine with gourmet coffee pods, ironing board & iron. Was disappointed there was no courtesy bottled water in the room. Nice indoor swimming pool, exercise room, and free morning hot breakfast with good variety of cereal, fresh fruit, make-your-own waffles. Believe it or not, pretty good coffee. General Manager Kevin Hailey is an excellent host. We will stay again. read more

A beautiful new hotel, clean and comfortable but the staff was amazing. Vida at the front desk was so pleasant and accommodating and put us in the best room. The housekeeping staff was amazing! Aphton, Ricky, the Kims, and Tabatha were so accomodating and kept us cleaned up during our 4 day stay. Unfortunately the hot tub and pool heater broke during our stay, which was the main reason we stayed there, but the hotel gave us a small discount for the inconvenience. read more