Our stay at the Hyatt House Nashville/Franklin started out as a normal stay. We bought our fur baby…read moreand requested daily housekeeping. We were instructed to keep the sign stating we had a dog must remain on the door at all times. The first day we didn't receive any housekeeping services. The next day we went and requested from the front desk for housekeeping. When we returned the second day again no housekeeping service to our room. So again we went to the front desk and let them know our concern. There were several other guest at the desk stating the same that their room had not received any housekeeping services. We were given trash bags to collect our trash and put outside the door. On our last morning Dale at the front desk was so helpful and let us know that the manager had been informed about the issue and would be taking care of the issue. We strongly judge our stay at the Hyatt by the breakfast served. During the week this location has an omelet station. We got to try it on Friday morning. It was tasty and everyone enjoyed it. On the weekends they have a standard American Breakfast. Turkey sausage, scrambled eggs and potato's were on the menu. They had fresh fruit, oatmeal and yogurt. I would give this a mid rating. It's not my favorite Hyatt breakfast but it's also not the worst I've had. Overall the housekeeping issue ruined this stay. I loved the location of this hotel and the amenities but I wish we didn't have any issues at all. Hyatt House 3501 Mallory Ln Franklin, Tennessee 37067 (Review 9 in 2026 and 904 overall)

This may have been my first Hyatt House stay and I'll say I was impressed. The hotel was clean,…read morebreakfast was good, and it was within walking distance of some cool restaurants. The front desk staff was great and helpful with my checkin, however some people checking in before me took forever, so waiting around was a pain. That was more on them, than the hotel. There's a small bar off in the corner that is great if you don't want to venture out. And the breakfast was good with some amazing bacon on one of the mornings. Rooms were spacious, the bed was comfortable, and everything worked in the room. They even had USB-C Charging ports which was nice as more and more of my cables have been USB-C instead of USB-A.

I'm staying here now and having such a lovely time I didn't want to forget to review it. The staff…read moreis so sweet and kind! Plus, the complimentary breakfast is really good, today they had out delicious eggs, bacon, sausage and all the other stuff you'd expect. The restaurant has really reasonable prices and if you need to get something else, you can just go across the street to the Hilton where they sell snacks and have free tampons lol. My room is amazing too, super comfy bed and even a couch. I'll return to this hotel every time I visit Nashville.

Nice hotel, reasonably priced for the Brentwood area. The bar tender in the 622 Cafe in the hotel…read morewas a fantastic person. The hotel was clean and comfortable. Giving it only 4 stars because the barn door and the morning desk person was not the nicest person. Unfortunate since all the other staff were very nice and personable. We will stay here again when we are in the area.

I stopped here for the night on the way to Florida, so I didn't get long to check it out, but I was…read moreimpressed with what I saw. It's probably a bit too south to be a good option for events in central Nashville, but it is convenient to the interstate. Comfortable beds, good hot breakfast, and well kept. Would recommend as a stopping point for a trip or a longer stay in the area.

As a travel agent, I would not recommend this hotel. I checked in on Monday evening, went to my…read moreroom and saw uber eats trash in the hallway. By Thursday, I asked the front desk clerk if housekeeping cleans or does someone else pick-up trash. They finally picked-up the trash by the time I returned that evening. I had to ask daily for someone to come clean my bathroom. It could be a little cleaner and the front desk employees could have better people skills. Their personalities are not warm nor friendly. The apple juice was watered down and wasn't the best. During my check out today, I informed the front desk employee, (Brie) and she seem to not care because she did not acknowledge my concerns. She informed me to get my receipt from the travel site I booked through and to enjoy my day. I'm really disappointed with my experience. The hotel looks nice, but the experience was not the best.

Hotel room was clean and interior was nice. Staff is friendly. We had overall a great experience…read more Would definitely stay here again during our next staycation.

Wonderful service from the young man ISSAC in the front. The hotel is so clean and the beds are…read morecomfy, rooms are spacious and come with a fridge and coffee maker. The hotel has its own restaurant and bar!! Super convenient also very rewarding to join the BONVOY program as we asked for late check out and the very sweet lady Sharon helped me get set up so we could do late check out at 2P! GOD IS GOOD!!

My Sorority Sisters and I had a nice overnight stay at Residence Inn Franklin Berry Farms!! Every…read morestaff member we encountered was kind, friendly, and helpful! Every aspect of the property from parking areas, lobby, various restrooms, breakfast and bar areas, coffee area, our room, the elevators, etc., were beyond clean!!! Berry Farms looks familiar since we have similar mixed-use communities in Madison County. AL. From the Berry Farms website: "Berry Farms is a mixed-use master planned community where work, shopping, and leisure blends seamlessly with front porch living on pedestrian-friendly streets. Located on 600 acres in the heart of Williamson County, Berry Farms is centered around connecting people to work, shopping, restaurants and meaningful open space." And, that's what this area does. Back to Residence Inn. Parking was plentiful, on both side entrances to the lobby. There were no bellhops when we checked in on Sunday afternoon. They have ample smallish carts to schelp your stuff inside (think the smaller Publix shopping carts). I think parking was complimentary; however, please check the website to be sure. Our 3rd floor room was super quiet! As others noted, there is a complete kitchen, including dishwashing machine, microwave, etc., and minimal coffee mugs, utensils, cookware, etc. The rooms are stocked with liquid dishwashing soap, dishwashing machine pods, paper towels, kitchen towels, wall mounted bath wash, shampoo, and conditioner and sample sized personal items like face wipes. They have an on site full bar and restaurant complete with room service that is completely unavailable on Sundays. When we checked out Monday, I did not see a soul in the on site bar, and never tried to engage the on site restaurant. Monday morning, the complimentary breakfast was sad, in my opinion. I hoped to get some scrambled eggs, bacon, grits and good coffee. Their coffee is inferior, both in rooms in these odd non-Keurig coffee makers that are designed for a certain sized coffee mug they do provide, and at the communal breakfast coffee station. I'm glad I didn't really need to be a high performing person that day, due to the lack of delicious coffee! They offered bananas, sliced fruit, muffins, one or so chorizo burritos and I think, a waffle/pancake machine. Meat options (bacon, sausage, etc.) were almost nonexistent. We checked around 0800 and maybe they did offer meat options/scrambled eggs earlier and ran out? Their "pantry" (my words not theirs) section by the receptionist counter was well stocked with frozen meals, beers, canned wines, beverages and sundries. This was a happy thing for us because this part of Franklin rolls up their sidewalks on Sunday nights. When we returned from the nearby First Bank Amphitheater around 10:00 PM on Sunday night, the nearby Publix had closed, no restaurants appeared opened and we settled on a few canned wines ($10.00 each) to share before going to bed. Thanks Residence Inn for your extremely clean facilities, your friendly service, and this location being very convenient to I-65!

The handicap room on the main floor has a window in the bathroom that people can look through and…read moresee in. It's frosted but not enough. I took off one star for this because it is just wrong.

If you're looking for a place to stay in the area - start and stop your search here. I have been…read moretraveling for work and have slept here more than my home in the last 2 months. Let me tell you, I have never been so appreciative of a staff as the one they have here. Each and every single person I have had the delight of meeting in this building has shown me nothing but the deepest level of service and kindness. Even one of the housekeepers made an effort to ask how I wanted my room clean, even though there was a language barrier. I have been so impressed with each stay and even more by the people that put it all together. Come here! You'll be accommodated fully and it'll be more than just another hotel stay. 5 stars

What a fabulous stay! Prime location, excellent staff interactions, spotless inside the hotel room…read moreand outside, decent breakfast, and a great hotel room. The perfect space to be home, away from home!

We stayed 1 night on our way to Florida. It was a nice, clean hotel. Shake Shack was in the same…read moreparking lot, so that was nice. No complaints except finding the way to the hotel from the parking garage. There should be more signs. But overall great experience!

My buddy & I flew out to Tennessee to see a friend of ours we hadn't seen in years. We both stayed…read morehere and really enjoyed it! This is a very new hotel. So new, in fact, that if you try to find it on Google Earth, you'll still see the dirt lot it was built on! A very open main lobby/bar/restaurant area welcomes you as you enter. There's even a fantastic snack counter off to the left of the front desk! The bar opens at 4:00pm and Jeff The Bartender makes one of the best Whiskey Sours I ever had. The room itself is big, with a sitting area and even a walk-in closet that can almost be its own room! The bathroom is spacious and thoughtfully laid out. The bed was soft ... but not TOO soft ... which is a good thing. Excellent staff here, and a most welcome introduction to the famous Southern Hospitality I've heard so much about. Can't wait to stay here again!

I stay at Aloft properties whenever I can, and this one didn't disappoint. I was in Nashville for…read morework and chose this location because it has an outdoor pool, is close to the airport, and was perfectly located for everywhere I needed to be that week. The rooms are modern, thoughtfully designed, and comfortable. The bed was excellent, there were plenty of outlets for charging devices, and the workstation made it easy to catch up on work. I also appreciated the glass-front mini refrigerator instead of the typical noisy hotel mini-fridge. It was a nice touch. The room also had an espresso maker and quality coffee, plus there's a 24-hour grab-and-go market downstairs, which came in handy after long workdays. The lobby has a fun, relaxed vibe with a bar, pool table, business center, and plenty of seating if you want to work outside your room. My only disappointment was housekeeping. I checked in online and didn't get to my room until after 10 p.m. I was exhausted, so I showered and went straight to bed. The next morning I realized the floor hadn't been cleaned very well, and there was dust and debris under some of the furniture. I called the front desk, and they immediately sent someone to take care of it. When I returned that evening, the room was spotless. I really appreciated how quickly they resolved the issue. Parking can also be a little challenging. The main lot fills up quickly, especially with larger trucks and SUVs. There is additional covered parking underneath the hotel, but there isn't an elevator back up to the lobby, so if you're carrying luggage, be prepared for a fairly steep walk. I was fortunate to have a quiet corner room on the top floor with a huge window overlooking the trees. I only wish the windows opened to let in a little fresh air. A special thank-you to Devante at the front desk. He was warm, welcoming, and genuinely helpful. Great customer service makes a difference. Overall, I'd happily stay here again. It's tucked away in the Donelson neighborhood, so it feels quieter than many airport hotels while still being just minutes from the airport, Opryland, and downtown Nashville. If you're a Marriott Bonvoy member looking for a clean, modern, reasonably priced hotel with a great location, this Aloft is well worth considering. Life is too short not to travel. Get out there and see someplace new.

Nice Hotel that gets the job done. Hotel is close to the airport, and a short drive to all the…read morehappenings in Nashville. They have an outdoor pool, gym, pool table, and board games. There is a bar located in the lobby. It can get noisy, but didn't bother us. They serve breakfast in the morning, but it is an additional charge. They also sell snacks as well. The room was spacious, and the layout puts you in the sense of a studio apartment. The bed is soft, and the pillows are too. I didn't care for the pillows as they are a little too soft for my liking. The air gets very cold but you can adjust the temperature to your likings via the thermostat on the wall. Plenty of towels, although one hand towel had visible pink stains on it. The hotel was quiet and didn't hear any noise from other guest while in the room. They were courteous during the night. Some Constructive criticism for Marriott BonVoy corporation is: -The hotel has a smell that reminds me from when I lived on campus for college. It's not a bad smell, but I think some scent diffusers would do some justice. -The cloth seating area and rug in front of the elevators could use a deep clean, as there are very noticeable stains. -Housekeepers should double check all spaces in the rooms. shower, trash cans,and floors to ensure there are no crumbs/paper shreds,etc. left before marking the room as clean. Also, ensure all towels are free of any stains. Overall, I would come back and stay here again.