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    Hilton Franklin Cool Springs

    4.0 (47 reviews)
    Open Open 24 hours

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    Good sized room with a comfortable bed!
    Adrian R.

    ALL AREAS ARE REVIEWED 1-5, 1 being the worst and 5 being the best. Reservations-5- Always easy with Concur. I was able to pick my room early, right next to the gym! Parking-5-Great large lot outside with easily accessible spots. Well lit lot. Room-5-Fantastic room with an actual desk-sized desk. Shower was large and the water was hot. Mattress/pillows-5-Typical Hilton pillows and mattress, not sure if they are different from Hampton and Double Tree but they do seem much more comfortable. Elevator speed/availability-5-Really quick and readily available. Gym/pool-5-The gym was great, all the cardio machines and weights you need for a legit workout, and it's open 24/7. It's on the 2nd floor FYI. Restaurant-5-I actually ate here three times, twice for dinner and once for breakfast. I recommend the employee burger (not on the menu) for a quick meal and the pork chop with blackberry moonshine sauce for dinner-it was fantastic. Our server Knox was great, super attentive and knowledgeable about the area. Best luck in coding Knox! Staff-5-Again a great staff, very personable for the most part and quick to help if needed. Price-5-Great price for the area, no complaints. FYI Diamond members get free breakfast. Overall-5- Not one issue, this is how Hilton stays are supposed to be. These folks do it right! Shout out-Knox in the restaurant, rock star!!

    J O.

    Well, nice room. But for $289 for the night, there should be some amenities. There is nothing. Not even a complimentary breakfast. Pass on this place. Let me put it differently... P A S S O N T H I S. P L A C E. !!!!!!! PRETENTIOUS TO THE MAX. REALLY HATE A PLACE LIKE THIS. Go somewhere else. Ok, now I am done.

    Jason S.

    Absolutely awesome! I highly recommend this hotel. Everything about it stands out! From the location, to the staff, rooms, and amenities, this is a great place to stay! Hilton has hit it out of the park!

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    Really nice hotel with a helpful staff for a great price! Parking was super easy and good location. Happily recommend!

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    Ask the Community - Hilton Franklin Cool Springs

    Review Highlights - Hilton Franklin Cool Springs

    Jana greeted me sweetly and after describing my day she offered me chocolates for my stay.

    Mentioned in 4 reviews

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    Homewood Suites by Hilton Nashville Franklin Cool Springs - Guest room

    Homewood Suites by Hilton Nashville Franklin Cool Springs

    (40 reviews)

    $$

    I had high hopes for this hotel. We were just staying overnight with our baby…read more Immediately when we walked into our room it looked dirty and the floor in the kitchen was sticky. The walls in several areas of the room were covered in stains and splatters. When we went to the living room area, the couch was covered in stains and the kitchen silverware was dirty. The fridge was also not properly cleaned either. The bathroom was filthy. The shower covered in mold. The drains in the tub would not stay up while you showered. Only one of the lights in the bathroom worked. The mirror light did not work either. There were spider webs in the bathroom light covers. The cabinetry in the bathroom was severely worn and peeling. We also were hoping to use the dresser in the bedroom to store our clothes, but all the drawers were broken and could not be opened properly. To top it all off, around gam, the morning we were to check out of the hotel, a housekeeping lady came into our room unannounced. She did not knock, she literally unlocked our door from the outside and walked in. She did not even apologize. We truly love Hilton hotels, but this one was just flat out awful. I also have plenty of other pictures to show how bad it really was. It seems as though this hotel used to be good, looking at previous reviews, but has since gone downhill. For $200 a night you'd think it would at least be clean. I highly recommend looking elsewhere to stay. We have stayed at many Hiltons in the past, but will now reconsider and look at other options.

    We LOVE this hotel! I feel like long term stay hotels can sometimes get if-y but not this one! It…read morewas Super Clean and well cared for! Our room was HUGE which was nice with a family of four and allowed plenty of space for us to spread out! Everything felt very updated and well cared for.House keeping did a great job and if we needed anything, the front desk was super helpful! A special shout out to the front desk man Eddie!! He was super great and kind to our family. He went above and beyond to say hello every time we came and went and gave our boys a little extra treat once! Great hospitality and he really helped make our stay extra special. This hotel is also in a Great location. Right off the interstate but far enough off where you don't see it or hear it from the hotel. And it's an easy drive to all businesses in town! The pool was wonderfully heated and clean as well. We highly recommend this hotel and definitely will return on our next trip to Franklin!

    Residence Inn by Marriott Franklin Cool Springs - Fire response at 1am July 19th

    Residence Inn by Marriott Franklin Cool Springs

    (38 reviews)

    $$

    The hotel definitely needs a refresh but the room felt clean enough…read more I appreciated the front desk putting me around the corner far from the elevator to enable a more quiet stay. That being said, the doors slam hard here and voices carry through the door- definitely ask for a corner / far room if staying here. The property is a bit tired but seemed to have a pool and fitness center. They share a bar with the courtyard next door. A basic refresh would do the property wonders. My room did have weird smells- first a dank perfume odor followed by fried food left out too long odors. Location is okay- there are a few restaurants within walking distance but it seemed there are more happening areas a short drive away. Breakfast was pretty good for free hotel food (shout out to the friendly breakfast lady)! All in all, it's not a bad place to crash for a night or two. I'd probably try somewhere else next time that felt newer and nicer but wouldn't be against staying here. One draw back during my stay was that there was a youth hockey team(s) staying here. For some reason their parents thought it was acceptable for the kids to setup nets and play hockey in the hallways in the evening. Bad parenting but can't really fault the hotel for that.

    I travel for work. I had bad experience in June - no running water in shower - and now July 18th -…read moremy room smelled like animal urine and then an hour after I complained about that there was a fire in someone's room a few doors down. The fire alarm didn't work. Correct a real FIRE and no ALARM.... I think that is a safety violation! The place is getting more run down every visit - my Corp office is nearby. Keep looking for a different hotel property y'all!

    Hilton Franklin Cool Springs - hotels - Updated July 2026

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