Nice, clean hotel. Has Keuric coffee maker in room, small refrigerator and brought a microwave at…read moreour request to room. Has an evening 'turn-down' service which was a nice touch. Left moon-pie but I'm not a fan since I grew up with them. No 'front desk' but checking at desks on right hand side. Big room and shower, clean. Only negative is parking. Have to valet (but very nice people) but could park in local free parking garage a small walk away. Comfortable bed and linens.

My girls group had a Monday night reservation for an igloo in the courtyard! Very fun two hours and…read moreour servers were amazing. The food and beverages were also seasonal winners. We came on probably the coldest night in January but they had a blanket for each of ( seats 6) us and we never took off our coats because th heater definitely wasn't keeping the igloo warm. No problem- we had fun. The bisque and prawn cocktails were perfect! Loved our evening here na f highly recommend just to try something different. There is a minimum of spending $150 but that's easily reached between 5-6 people.

Fairnfield inn by Marriott located in Franklin Tennessee about 10 min away from the downtown…read morecraziness of nashville. My family and I was in town for one night to attend the Ed Sheeran concert at Nissan stadium. We always try and stay at Marriotts so this one was ideally situated so we booked. I will start and say this is a beautiful hotel. Very elegant, spacious on the inside lobby and the 2 queen suites. Had the normal Marriott comfort my family always enjoys. They did have the complimentary breakfast, an indoor pool and 24/7 fitness center. On my trip here I experience what I would say two employees who weren't up to normal Marriott standard. On check in the host did not mention breakfast times, pool location/hours or fitness location. All on diffrent floors after doing some exploring on our own. The biggest issue was he didnt mention they have an on-site parking garage (it's free parking) that only has an elevator on the lower level parking garage floor. So finding our way back into hotel after parking on top was a journey. The other issue was at breakfast there was an employee shutting down the breakfast 5 min early who was cutting people off in line and I'm not sure if she spoke limited English or was just rude? But not excuse me or words were spoken to anyone. There was about 5-6 other guests annoyed with her. Overall a great facility in a good spot. 2 workers could use some retraining for sure which kept this from being an easy 5 star experience.

Could not of had a worse experience when trying to visit family there is absolutely zero…read morehospitality from regular old staff all the way to management just horrible all the way around DO NOT RECOMMEND!!!!!!!! Go to a motel 8 I promise you'll have nicer rooms and better service!!!!!

Beautiful facility, welcoming lobby. Very clean. The bed…read moreand bed linens very comfortable. I would highly recommend.

Absolutely atrocious stay. The fact that this place allows baseball teams the ability to stay and…read moreplay at their location but then puts out the most absurd rules was insane. Our family for the last 10 years has stayed at hotels nearly 26 weekends out of the year and never have I ever experience such ridiculous rules. They wouldn't let us hang door hangers on the kids doors, they wouldn't let the kids play at all, indoor or even outdoor which was absolutely ridiculous, so then we try and send the kids to their rooms to just sit and play their video games quietly but then we were told they are not even aloud to be in their own rooms we paid for by themselves because they are not allowed to be in their own rooms without an adult. These are 11- & 12-year-old kids that at home stay home all day by themselves without parents but yet they couldn't stay in their own rooms without an adult that we paid way too much money for quite frankly. It was absolutely ridiculous. Then on top of that, as I mentioned we travel around the country half the year for sports and stay with our teams and have never had anything ridiculous like this. We always order food and sit in the lobby area and eat and drink our food and just socialize with our team, but we were also told that we couldn't bring any outside food or drinks into the cafeteria/lounge area. They literally gave us a postcard with all of these obnoxiously ridiculous rules upon our check-in. So because of these ridiculous rules, we were forced to leave the hotel and go and spend more money to take our kids to a local venue to hangout and eat food which then just cost our team even more money than we already had to spend on this ridiculous $200+ a night hotel just to get treated like complete crap. It was so ridiculous. The 2nd day we were there the 2 young girls working the desk had nothing better to do than to continue to keep leaving the front desk unattended so that they could go out of their way to walk the hallways and stalk every step of what our kids were doing so they could keep coming and giving us "WARNINGS" that were going to be kicked out if we didn't follow their ridiculous rules. They literally even put on the post card that they provided each of us when we checked in that they will only give us "ONE WARNING" before we are asked to leave. Complete insanity that they have an agreement with GMB Baseball Organization to be a "STAY & PLAY" hotel but treat the people bringing them so much business like this. I would NEVER, EVER, EVER stay at this hotel again nor would I ever recommend anyone else to stay here and I want a full refund back for my entire stay otherwise I will have no choice but to file a BBB complaint, and file a chargeback with my bank.

Enjoyed our 1 night stay. Room was clean, bed was comfortable TV was 'Direct Tv' with a good…read morechoice of channels. Shower water pressure was great and plenty of hot water. Room was close to interstate which added a bit of 'white noise'. Pet friendly.

Well, on the pro side, the beds were pretty comfortable, and if it hadn't been for teenagers out by…read morethe garbage dumpsters making a racket for more than an hour, I would've really slept well. The breakfast was decent. Cons were multiple and started when I first tried to enter the room. The key card would light up the lock, but I could not open the door finally, my between my husband and I we got the door open and I thought one of the key cards must be defective. That evening we went out for dinner and when we came back, we just could not get the door to open. I went down to the desk and a rather snippy young lady asked me where the other key card was. She reluctantly agreed to remake the cards but told me I might have to put my shoulder into it to get the door open. I don't know how great an idea it is to give 70-year-olds a room where you have to put your shoulder into it to get your door open. I think the source of the problem was an issue in the bathroom where apparently water above had leaked down and left the wallpaper, peeling and an undeniable smell of mold. This was also in the hallway. The shower was also quite odd in that the water would get scalding hot and when you turned it down, the dial would move back to the hot, so it was very difficult to get the shower to a temperature where you weren't being either scalded or frozen. Another minor issue was that the refrigerator grates were missing, which made it impossible to put most of our stuff into the fridge. I reported all this to a very helpful young man who was at the front desk when I left, but I definitely do not recommend this hotel.

My Sorority Sisters and I had a nice overnight stay at Residence Inn Franklin Berry Farms!! Every…read morestaff member we encountered was kind, friendly, and helpful! Every aspect of the property from parking areas, lobby, various restrooms, breakfast and bar areas, coffee area, our room, the elevators, etc., were beyond clean!!! Berry Farms looks familiar since we have similar mixed-use communities in Madison County. AL. From the Berry Farms website: "Berry Farms is a mixed-use master planned community where work, shopping, and leisure blends seamlessly with front porch living on pedestrian-friendly streets. Located on 600 acres in the heart of Williamson County, Berry Farms is centered around connecting people to work, shopping, restaurants and meaningful open space." And, that's what this area does. Back to Residence Inn. Parking was plentiful, on both side entrances to the lobby. There were no bellhops when we checked in on Sunday afternoon. They have ample smallish carts to schelp your stuff inside (think the smaller Publix shopping carts). I think parking was complimentary; however, please check the website to be sure. Our 3rd floor room was super quiet! As others noted, there is a complete kitchen, including dishwashing machine, microwave, etc., and minimal coffee mugs, utensils, cookware, etc. The rooms are stocked with liquid dishwashing soap, dishwashing machine pods, paper towels, kitchen towels, wall mounted bath wash, shampoo, and conditioner and sample sized personal items like face wipes. They have an on site full bar and restaurant complete with room service that is completely unavailable on Sundays. When we checked out Monday, I did not see a soul in the on site bar, and never tried to engage the on site restaurant. Monday morning, the complimentary breakfast was sad, in my opinion. I hoped to get some scrambled eggs, bacon, grits and good coffee. Their coffee is inferior, both in rooms in these odd non-Keurig coffee makers that are designed for a certain sized coffee mug they do provide, and at the communal breakfast coffee station. I'm glad I didn't really need to be a high performing person that day, due to the lack of delicious coffee! They offered bananas, sliced fruit, muffins, one or so chorizo burritos and I think, a waffle/pancake machine. Meat options (bacon, sausage, etc.) were almost nonexistent. We checked around 0800 and maybe they did offer meat options/scrambled eggs earlier and ran out? Their "pantry" (my words not theirs) section by the receptionist counter was well stocked with frozen meals, beers, canned wines, beverages and sundries. This was a happy thing for us because this part of Franklin rolls up their sidewalks on Sunday nights. When we returned from the nearby First Bank Amphitheater around 10:00 PM on Sunday night, the nearby Publix had closed, no restaurants appeared opened and we settled on a few canned wines ($10.00 each) to share before going to bed. Thanks Residence Inn for your extremely clean facilities, your friendly service, and this location being very convenient to I-65!

The handicap room on the main floor has a window in the bathroom that people can look through and…read moresee in. It's frosted but not enough. I took off one star for this because it is just wrong.

Hotel room was clean and interior was nice. Staff is friendly. We had overall a great experience…read more Would definitely stay here again during our next staycation.

Wonderful service from the young man ISSAC in the front. The hotel is so clean and the beds are…read morecomfy, rooms are spacious and come with a fridge and coffee maker. The hotel has its own restaurant and bar!! Super convenient also very rewarding to join the BONVOY program as we asked for late check out and the very sweet lady Sharon helped me get set up so we could do late check out at 2P! GOD IS GOOD!!

Avoid at all costs. Bad service, poorly designed rooms, lack of amenities, run down, don't be…read morefooled by flashy advertising - it's like they wanted to make a youth hostel instead of a hotel. Bad experience. Will never go again. A sign in the lobby says: Belcourt partners own Summit management corp - operator I'd avoid all their properties.

I came to this motel with my partner, and we were in town only for a night. As a blind reservation,…read morewe chose the location based solely on proximity to our concert venue. First and foremost, all the staff was pleasant. The foyer and front desk was clean and organized, and we felt welcome. The front area is rather eclectic in decor, but we assumed as such just reading the descriptions and things. The room was just as eclectic in decor. We were rather bummed there wasn't much to offer as far as room amenities, the biggest being a mini-fridge. It's been a VERY long time since I've stayed in a room that didn't have a mini-fridge. We didn't expect that at all and had to adjust accordingly since we were expecting it. Aside from the lack of refrigerator, my only other huge complaint was the bathroom and door: any noise in the bathroom could be heard as if the door wasn't shut. Plus, the door was a sliding door that didn't really shut all the way or lock. This may be picky, but I don't want people walking down the hall hearing my bathroom business, and I REALLY enjoy privacy in the bathroom. Having the sliding door unable to adequately secure just didn't do it for me. Parking wasn't terrible, but it is in a rather narrow garage and you do pay for a portion of it.

I'm staying here now and having such a lovely time I didn't want to forget to review it. The staff…read moreis so sweet and kind! Plus, the complimentary breakfast is really good, today they had out delicious eggs, bacon, sausage and all the other stuff you'd expect. The restaurant has really reasonable prices and if you need to get something else, you can just go across the street to the Hilton where they sell snacks and have free tampons lol. My room is amazing too, super comfy bed and even a couch. I'll return to this hotel every time I visit Nashville.

Nice hotel, reasonably priced for the Brentwood area. The bar tender in the 622 Cafe in the hotel…read morewas a fantastic person. The hotel was clean and comfortable. Giving it only 4 stars because the barn door and the morning desk person was not the nicest person. Unfortunate since all the other staff were very nice and personable. We will stay here again when we are in the area.