I am a long-time Marriott user (over 1400 nights with Lifetime Platinum Elite status). If his hotel had great views and a comfortable room. Location is good. The beds were very comfortable. The breakfast, a reason you stay, was awful. Never had a full breakfast (we stayed three days). Rarely had coffee available, always out of various foods, etc. The staff was great but felt like we paid more for location and amenities and got less because of the food. We are at a Holiday Inn Cape Canaveral right now and it was so much better; one of the best hotel breakfasts I've had with a comfortable room. read more

Great location off exit 407 across the highway from Buc-ee's. Wonderful views of the Smoky Mountains out your bedroom window. Light traffic hum from the highway lulls you to sleep. Comfy beds. Large bathrooms with hooks for your towels and even a makeup mirror! I wish these were in all hotels. Only giving three stars because they can't keep the hot food and coffee refilled each morning. Every day we were there it happened. read more

Fairfield by Marriott Inn & Suites Sevierville Kodak - Look at those views from the fourth floor windows - Hotels Near Me - Kodak, Tennessee

Our room was ok but had a bit of a mold smell. Everything else was good! Linens smelled fresh and clean. The breakfast girl Ally was wonderful!! Very good at making sure everyone has what they need! Very friendly! read more

This is a filthy, disgusting MOTEL! It's like a Motel 6. I'd NEVER stay here again, even if it was free!!! The front desk staff isn't very friendly. I'm a Gold Elite member and stay at Marriott's all over the US. She didn't even mention me being a member. This place is a dump. I think they cater to smokers. There is a designated smoking area right next to the entrance. Three people were smoking there when I arrived. I held my breath to pass them and run inside. I have severe asthma and I'm allergic to smoke. I told the front desk about the issue. She said I can use a side entrance. Wow! I went to the side door the next time and people were smoking there, too. The elevator smelled like cigarettes. I had to take the other one. Our bathroom was filthy. They barely cleaned it. This Motel needs an overhaul and a whole new staff!!! read more

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Needed to cancel my stay. Called to cancel 3 days before on a Tuesday for a Friday night stay. But hotel staff, Abby, said it was within 72 hours and is charging me full charge because I prevented them from booking room to someone else. Shady business practice when hotel was not close to sold out and I called 3 days prior to cancel. read more

Do NOT stay at this hotel!! The beds are squishy and the pillows are nothing. Our room smelled so bad of room deodorizer (probably to hide smokers) that I had to wash some of our clothes twice to get the horrible odor out of them. My backpack is still on the porch (3 days later) trying to air it out. We were basically stuck for an early check in as we had a wedding to attend. When I called the hotel after leaving, they denied that they did anything like this or used any products that would cause such an odor. Disgusting, is right!! read more

The room was very nice. The hotel upgraded our room. Most of the staff was very polite and helpful, one person seemed a little put out when we checked in but was much pleasant later. The location was nice since a nice restaurant was across the street, The Chop House. My only concern was the sign on the door says masks must be worn to enter the hotel. I guess the 15 guest in the lobby took it literal since they were already in, they did not gave to wear a mask. I did not see any staff approach them to put masks on. They were in the lobby for at least an hour or more. read more

I was welcomed by the staff member as a reward member to the Marriott program. Hotel seems very clean and very close to lots of attractions

The hotel is pretty nice. This round was a little struggle, they had a pipe burst and had water and towels everywhere in the lobby. I was a little disappointed by the size of the suite and the beds looks and feel more like doubles than queens. Not super comfie but okay. Due to Covid, breakfast was limited and not a lot of options, but it worked. read more

I stay almost exclusively at Marriot properties and this is the first time I walked away with less than a five star review in my head. While I understand the number of upgrades is limited, to tell me the last had been given away already then to overhear another upgrade being given less than 10 minutes later left me puzzled and disappointed. The room was cozy. Smaller than I'm used to at Fairfield Inn. The dead bug on the nightstand next to the near empty and coffee stained notepad disturbed me a bit but assumed it had perished after the room was cleaned. I did mention both of these to the front desk as we left for dinner. She told me it probably died after cleaning. While she did offer another room I opted to stay in the room as I had been driving for nearly 10 hours in the rain through the dark mountains. I wanted dinner and rest. I was just surprised by the nonchalant attitude. We slept well, though the ice machine next to our room was busy. Breakfast was wonderful. Everything was fresh and hot and delicious. Check out was quick though I did miss being asked if I enjoyed my stay. Again, it was a decent stay at a good rate. Just not quite up to the standards I've come to appreciate at all Marriot properties. read more

Clean comfortable and affordable. We enjoyed our stay and the complimentary breakfast. And the price was very reasonable.

Right off I-40, loads of dining options around, lots of parking and a decently priced room. Everything I wanted. I didn't try the breakfast in the morning as I didn't really have time, but it smelled good. I'll be back! read more

This hotel has their act together. Staff is very friendly and they want to help in anyway they can to make sure you have a good stay. In a good spot off the highway and the rooms are clean. I always stay here when I'm in the area and I'm never disappointed. read more

We have stayed many nights (about 25) in the past 3 months at this location. We absolutely LOVE LOVE LOVE this location and even when it would be more convenient to stay in Knoxville or Johnson City, so long as the Kodak location has an available room...THIS is where we stay. No matter the time of arrival, even at 2a, we are greeted with bright smiles by Kelcie or Kristen or Jackie at the front desk. Our rooms have always been exceptionally clean, perfectly stocked and anything we need (extra pillows, another pack of coffee) are brought to us quickly and promptly! Debbie S, Brittany and Debbie N are all AMAZING housekeepers who have awesome attention to detail and are efficient with their time and provide unmatched service each and every day! Linda is the breakfast manager and I cannot recall a more personable hostess to start my day at any hotel anywhere...she provides Ritz level service at this delightful gem of a Fairfield Inn! The parking lot always has room, even when the hotel is sold out, we love the covered entry when the snow, sleet or rain is coming down when we are checking in or out and the luggage carts are well maintained and very easy to use. Billy in the maintenance department is so kind and accommodating. I needed help with a connection in the business center (in the lobby) and he stopped what he was doing to make sure I got what I needed done quickly. Always ready with a smile whenever I see him. Fitness room is available 24 hours a day which is wonderful...I need to have my run done by 5:30a and some hotels don't open the fitness room until 6a. Pool is too small for laps, but great for a relaxing dip in the evening. There is not a single member of the staff here that does not seem to genuinely love what they are doing no matter the hour they are doing it and I do see many of them here late and back again early but that exceptional level of service is there 24/7 and traveling a lot (averaging 125 nights a year in hotels) I can truly say that this hotel is among the best with the staff and quality of service they provide! I love 5 star service!! Room Tip: Rooms on the 'even' side face the highway but have the great views of the mountains read more

I have stayed at this property several times in the past. It is clean and inexpensive for a Marriott property. On my most recent visit I arrived at the hotel about 2:20 pm. There were rooms available but the desk clerk Samantha refused to let anyone check in before 3pm. She seemed to delight in her front desk authority. What ever happened to Marriott service and hospitality. I am a Gold elite member and have never experienced a hotel employee from Marriott that behaved in this manner. I might add my associates chose the Hampton Inn across the road and we're allowed to check in at 2:20pm. Guess the Hampton will also get my business on the next trip. read more

Love staying at my 'home away from home'. The staff is incredible, always going the extra mile. House keeping folks are great, too, always smiling and asking if they can do anything for you. Great location, good price for a good room. Friendly staff. Worth your stay. read more

Highly recommend this hotel! The beds are comfy, the rate is affordable and the staff gives you personal attention and very professional.

Do not book via Priceline. You are not guaranteed the room you need. They assign handicap rooms to people who do NOT need them. Also it is VERY loud. Kids running up and down the hall with slamming doors. read more

Had to stop for the night while traveling I-40. Chose a Marriott property because we are members of their rewards program. Disappointing. The property appears to be nearly new, so we had high hopes as we took the elevator to our room. The room was adequate, although smaller than a Residence Inn room -- market and price segmentation, we suppose, as Fairfield is less expensive. However, the total absence of glasses (nothing but styrofoam coffee cups in the bathroom) is a big negative for us. Similarly, we could have had wonderful fresh air that autumn evening, but the large sliding window could only be opened 2 inches,despite being equipped with a full-window screen. Breakfast was equally disappointing. We arrived just before 9:00 a.m. The breakfast room was full (no seating). There were lines for hot items that had run-out. There seemed to be only one person working breakfast. Perhaps they had a staff no-show that morning, but front desk staff didn't seem able to jump in and help. Sorry Marriott, but we'll try the Hampton Inn if we ever need to stop in this area again. read more

I'm picky picky picky. This place is fantastic. If you know Marriott and Fairfield then you know what to expect and this will measure up.

We loved staying here! The staff is so wonderful, welcoming and friendly...every single person!!! We stayed here 3 nights so we could visit Pigeon Forge. The breakfast was great too and we enjoyed it all 3 mornings of our stay. Our room was clean and very nice. The rate was fair and there were restaurants and shops around us without things feeling overly crowded. I would definitely recommend this Fairfield Inn to anyone! The hotel was good but the staff made it amazing!!!!!! read more

Clean and comfortable. We stayed here with our two small children on our way south for vacation, and were very pleased with the size of the room and convenience of the pull-out-couch. The breakfast bar in the morning was also nicely stocked, constantly monitored and clean. The staff was friendly too! No complaints, we'd definitely stay here again. read more

Clean rooms fresh decor, excellent lighting. 24 hour fitness center. Well kept breakfast area with healthy choices. Comfortable lobby, very friendly staff and covered entry. Fireplace with TV in lounge. Coffee and hot water available 24 hours. Indoor pool open year round. Free Wi-Fi! read more

Started off good ! Got here and got checked in went to the pool to relax and then came back to the room and was laying in the bed and our door opens and 2 people walk in and I call the front desk and all he said was oh I must have put the wrong room number in for them and to top it all off the beds in this place are horrible ! Other than that it's a ok hotel maybe a 2 star at most ! I gave a 1star because of the beds being uncomfortable ! read more

Breakfast is good. Rooms seem fairly new. Indoor pool and outdoor hot tub. Only one pool and it is small. Also they do not keep enough chlorine in it. Returned home and son has swimmers ear now. He does not swim under water. Due to another small child with no adult supervision jumping in this small pool. Location is off the beaten path. That is good and bad. Not as much traffic but farther to travel to get to places. Maybe a little too far away from everything. Bass pro and shops right across the street. read more

Great service and breakfast and convenient location (walking distance to great restaurants). A special thanks to Linda for opening breakfast an hour early, so our volleyball team could eat before a tournament! read more