I've been coming here for well over 2 years now. I have Christie White as my therapist. I love her! I talk to her like one of the few friends I have! She remembers conversations we've had from other sessions. I can tell it's very genuine you I tell she likes her job. When the session is over I feel better leaving her office it's like a breath of fresh air! Now for the front desk I'll just leave it at they need some working on ASAP!! read more

My PA is wonderful he really cares about my all over health and really listens to me. Barbara Ingram

Please reconsider visiting this place as it will leave you feeling more anxious and depressed than you are right now. I will be contacting the VA medical board about the way they treat their patients. It is DISGRACEFUL. Shame on anyone who works here. read more

"No Food or Beverage allowed in the waiting area" that is a sign on the window in front of the receptionist desk. This sign is exactly what it says because if you're behind the window you can eat and drink as much as you want. While waiting for my son's session to be over I was gagging over whatever they were eating behind the window. It stank up the entire waiting area to the point that I needed to go out for fresh air and come back in. The Psychotherapist (Gary Rotfus) my son is seeing is no better. He's ALWAYS late for his appointments and doesn't seem to helping my son at all. It's in our best interest to go someplace else because this place is not working. read more

Fairfield Psychological Associates - Psychologists Near Me - Virginia Beach, Virginia

They never answer the phone. Scheduling an appointment is pulling teeth. It's too bad their customer service is so poor.

Registered as new patient today. Was told that I could not have a medication appointment and a counseling appointment on the same day. Never had that problem before. Don't understand the reasoning. Made a medication appointment in a week. When I got home, I wondered why they didn't give me an appointment for a different day for Counseling. When I called back to schedule the counseling appointment they told me I could not schedule it until after I had completed my visit in a week. That means that by the time I get to schedule that appointment, I will have missed appointment dates that are closer. This is a policy that inhibits my use of my insurance. I told the woman how I felt about it and she offered to get someone else to see if they could make an exception. The woman came on the phone and when I was trying to tell her what I needed and why, she interrupted me and was very rude. She refused to give me an apology for interrupting me and canceled me as a patient. There was a day when people would get fired for mistreating patients. I would not recommend this medical practice. read more

DO NOT MAKE ANY APPOINTMENTS WITH DOCTOR TEASHIA ROESKE DNP, FNP-C. She is racist, homophobic and very rude. She has no empathy and she lacks compassion and people skills. I am a disabled combat veteran and this was my first time seeing a civilian psychiatrist. From the moment I walked in the door I had issues right off the bat. They told me they don't take my insurance but my primary care doctor is the one who made the appointment and already put my insurance in the computer. Keep in mind I'm at a psychiatrist appointment: my mental status cannot take the fact that I've waited months for this appointment just to find out I might not be able to have my appointment due to this place wanting my physical Aetna insurance card. Aetna never mailed me a card, I have the actual Medicaid card but they didn't want that they wanted to Aetna card so after me having a meltdown in the lobby they went ahead and figured out how to fix it so I can have my appointment. Miss. I need to go back to school because I Lack everything a human being has - called me back into her Office. She asked how I was doing and when I responded "not having a very good day due to waking up with a migraine", she already had an attitude. She asked what my medical history is so I handed her my medical background form from my previous psychiatrist. The first thing out of her mouth was "OH NO, OH NO NO NO, my personal opinion is that no person should be on Xanax and I see that you're on Xanax I will not be prescribing it I personally feel that it is not a medication people should be on" i've never met this lady and she's never met me she doesn't know who I am she does not know my medical history she does not know anything about what I've been through or anything and she says she is taking me off my medication cold turkey because of her personal beliefs. I have reported her already to the state of Virginia, also I'm going to be calling the medical Association and I'm going to report her as High up as I can go and l'm going to make sure that every veteran I cross paths with knows not to go to this place at all and I'm going to make it my personal goal that she does not have her medical license by the end of this year. I have been begging and laying in my own tears for months waiting on this appointment. People wanna know why veterans never fit in they want to know why veterans commit suicide they want to know why veterans are never stable after serving their country, this right here this lady is the perfect example as to why veterans cannot get a grip once getting out of the service. She treated me with the most disrespect that she possibly could she has the worst attitude, she lacked everything a psychiatrist is supposed to have she is only there for a paycheck and I can guarantee you my life on that. Fairfax- you haven't heard the rest of me or seen the rest of me yet I will not rest until she no longer has a job. What your office did to me today has sent me mentally back about six months all the work I have done to get myself mentally stable and your office tore me to pieces in 20 minutes. I'm going to let the VA know so that they don't send any veterans over here I'm going to let all of the bon secure facilities know so that they no longer send veterans here and I'm going to make sure my social media platform informs everyone in the state of Virginia not to go to this place and I'm going to make sure this woman never practices again. read more

I wish I could leave zero stars for Gary Rufus because he is inept and irresponsible. AVOID THIS THERAPIST AT ALL COSTS. I would never send a child to see him or his practice. He put one of his minor clients, my child, in harms way and danger because he didn't report abuse accordingly. Gary was my therapist and he also worked with my son. He completely missed that my child is autistic (which is really saying something because it is obvious) and never suggested any testing to deal with my son's social issues or anxiety. I figured it out and sought treatment, despite Gary working with my child for a while and never mentioning ASD. He also knew my son was being abused by his father, who tried to beat autism out my son, and never reported it. Gary was more worried about protecting his career and reputation than my son's safety. Gary is one of the reasons my autistic child was forced to go on a visitation via family court in VA and was abused, assaulted and kidnapped by an abusive parent in another state. My son returned home traumatized and forever changed. Gary was more concerned about the fact he did not report or note my son's abuse with the proper authorities than actually protecting his client. Gary Rufus cares more about money, collecting his Tricare insurance payments from clients and taking personal phone calls about appliances during therapy visits, then actually protecting his clients. read more

We arrived 13 minutes late for an appointment. It was supposed to be at 4:45. The front desk staff NEVER answers the phone. I called and called to let them know we were stuck in traffic and slow moving neighborhood driving (rush hour) and when I pleaded with them to see us (our provider didn't have any appointments after us) and that I had tried to call and call -- I was informed by the rude and immature front desk staff that "phone calls don't stop time." Uh.... ok.... not the point of calling... more like, if they could have told me 10 minutes out that they would absolutely REFUSE to see my son - I'd have turned around and gone home instead of wasting 45 minutes in tragic to get there and still be told they refuse to see him. It was a medicine REFILL (15 minute) Appointment and she took over 4 minutes to argue with me about NOT even asking the provider to make an exception. I begged her. We had the appointment made for a month and I did it by design so I wouldn't have to take my son out of school early for another rescheduled Appointment. Nope. She barely budged. Instead she took money from another patient and then walked past me and my son to go ask the provider (Amanda) about us. We heard her "whispering" in her office about us and the situation. Amanda never stepped foot out of her office and the front desk girl walked past us with her nose in the air and back into her office where she called me back over to her safe little window to announce to me "ma'am... Amanda will not see you. If you can pay your $75 missed appointment fee - we will get you rescheduled." I was like you have got to be kidding me!! No thanks!! I walked out and said "see ya!" I am appalled by the way this office is run. NO ONE EVER answers the phones and the girls behind the front desk are THE WORST!! They treat their patients like crap!! This is not the ONLY time I have witnessed their RUDE behavior and unprofessional mannerisms. They have done this to at least one patient every time I have ever been there. I cannot believe they hire unprofessional jerks to deal with their patients. WHAT happened to CUSTOMER SERVICE?!!! Obviously, this office doesn't care if it is kind to it's patients or not. They are just plain horrible!!! NEVER EVER go there!!! What really sucks is I love MY provider Justin Ray. It is disappointing that he has to work in such a RATHOLE of an office. read more

If you're looking for a psychiatrist who genuinely cares about your well-being, do no see Amanda Snow. If I wasn't a strong person against my depression, or if it was a worse dark wave at the time, I may have taken my own life by her not so nice words. The very first visit, she asked me about some of the things in which I have been through. I told her about my sexual assault in which she replied, "Yeah, but have you actually dealt with a sexual assault?" She implied that my scenario was not what she was asking, clearly she does not know the definition of sexual assault. Also, what kind of therapist is to shut down a patient's feelings about sensitive subjects? Not the kind of psychiatrist I want, I want someone to empathize with, as for that is their job - not to tell me I have not been through the things that I open up to her about. At one of my meetings, I was informed about my medicine dosage. I was confused because we had not talked about raising the dosage and she argued about the dosage I was currently on (I went home and checked the label, I was correct about my dosage). My mother and I called to ask questions about why it was raised without being discussed, the receptionist said she would find out and call back. Since my mom was there too, they never called back. My next appointment I mentioned it and Amanda was rude enough to tell me they can't call me when my mom calls. Okay? But, I was there too and my phone number is on file. So by all means why would they not reach out to MY personal number? I ended up gradually having problems with my meds, my side effects were terrible, vivid nightmares, and increased depression. I'm no doctor but I have been to the doctor enough to know that if you develop worse thoughts, raising the dose when the other side effects are bad is not going to help anything, it will make it worse. It's been several months on this medication and I feel as if it has prevented me from having a good nights rest ever since. I wanted off of it. I explained the nightmares, it was dismissed because all she heard was "more depressed." So her initial response was to raise the dose. Therapists are supposed to LISTEN. So I told her, well what about these nightmares? She asked me what type of nightmares, I explained and it was "we can put you on a second medication to help." I don't want a second medication, especially when I would prefer not to be on the first. We got to the point she told me I may need therapy to analyze my dreams?? The nightmares didn't start until the first dose of meds I took and never went away. One simple google search and you can see that these nightmares are common with the meds I'm on, she was very uneducated about the medicine she put me on. Doesn't make me feel comfortable to know that. Every solution was just something to give this place more money. Honestly it seems she cares more about money than my mental health. Eventually she asked me if I wanted off the meds because someone was pressuring me to. Um, no? I want off the meds because I KNOW they are making me feel worse than I did when off the medicine. She made some comments implying my brain is so messed up that I can't be off the meds because I need them and getting off of them would be worse. Just because I deal with depression and anxiety does not mean I'm damaged and NEED medication. And she sarcastically laughed at nearly everything that came out of my mouth. Talk about disrespect. But, if I do go some time without my meds and turns out I need them still - I will be returning to a psychiatrist but certainly not in this practice. I would continue getting more depressed if I returned to this location. And she was never on time to the appointments. One time I was told my appointment was at 10am and I was there way before my time, but at exactly 10am she called someone else back. I asked the receptionist when my appointment was and she said I was next. I didn't go back until 10:30am which would be fine if that was when my appointment was, but it was not. This all being said, Gary, who referred me to see Amanda Snow was great. He's a wonderful guy who made me feel comfortable not having to attend therapy every week. But, do not see Amanda as your psychiatrist if you choose to see Gary. read more

I'm a veteran of other psych practices here in VB. The 1st one closed, I think, due to a principal's retirement. The 2nd became so unbelievably chaotic that I walked out of an appointment after 2.5 years rather than punch somebody in the face. I'm 1 year into this practice. So far, I can't say that I've had any issues with scheduling, billing or personalities. Initially, I came for counseling to adjust to my husband's becoming a semi-invalid. Christy led me to the point where I felt I was OK. We worked on couples counseling with Gary. Hubby agreed to see Gary on the advice of his PCP, but not for couples counseling. After a few sessions, I got "invited" to come to my husband's sessions. The DH and I both feel that things have lightened up since couples therapy. Based on my personal experience with Christy, Justin, Gary and the front desk, I'd say this: Gary isn't all that punctual. I'm punctual and it bothers me, but we're retired and we do get our 50 minutes. Regardless of the counselor, if something bothers you, bring it up. Talk it out. If you aren't honest and willing to share your feelings, it takes longer to figure out how to help. Commitment is required for healing and behavioral change. The front desk is all about insurance and scheduling. Cooperate, pay up, know your schedule before the glass door slides open, and you will be OK. read more

Go elsewhere; if you miss two appts they drop you like hot shyte no matter where you are in treatment. Doesn't matter how long it takes for you to open up and make progress, or how serious your mental health is deteriorating. "That's how a business is run" said the receptionist cheerily. And I was about to begin emdr therapy. Unblocking traumatic blacked out events is all just business, you know. :/ Do not recommend, especially not for children. read more

The worst customer service I have ever received from staff from reception to the therapists themselves. They never answer the phone and never return calls to reschedule appointments unless the therapist determines you owe $75 for a no show fee when you were actually 15 minutes late and had trouble logging in. Meanwhile the same therapist kept me waiting in her virtual waiting room for 30 minutes for our initial appointment. I had an immediate need for therapy and was passed around and ignored, then charged for a misunderstanding. This practice, and therapists, Kristy White and Amanda Snow are a complete disappointment and exhibited terrible patient care. I would never recommend this practice to anyone. If only I had read all of the other poor reviews listed below with the exact same complaints. read more

Dave C. Yet another example of how unprofessional these people are. Apparently after my other review they decided to "invite" me to access my medical records on Patient Fusion, never had a record on there before. Upon logging in I had 1 medical record from them with the letters DNR after my name. Which I'm guessing means "do not reschedule". No other information on there except a rescheduled appointment with Justin Ray. So was a bit confused as to exactly why they "invited" me to look at my patient records. Today I logged back in to try and figure out what was going on. Surprisingly the DNR after my name was gone, so was access to any other links in my "records" except for appointments. Funny as the first time all the links were accessible. So I decided to check out the "appointments" link. Now there are 2 appointments on there and they are listed as "canceled". Maybe these people need to go back to school, either that or the comments about their front desk staff by others are true. There is a big difference between "cancelling" an appointment and "rescheduling" an appointment. Maybe you should learn what it is and while you're at it learn to appreciate the fact that some of your patients, myself included, had the common decency to notify you ahead of time about rescheduling. Also maybe a little self reflection on professionalism. You have my phone #, hell I was even considerate enough to give you my new # when it changed a few weeks before my appointment. You also obviously have my email address you could have reached out to me in either of those ways to discuss the matter. Instead as you have done with others who have given you negative reviews you chose the unorofessional route. Also someone in your office is changing people's medical records as I have never cancelled an appointment with anyone there. When I did change my appointments I always told them I needed to reschedule and told them the reason why. So fellow Yelp viewers if you are thinking of going to this office for treatment let this be a warning to you. Don't do it! If you decide to make sure you don't "reschedule" and be ready to deal with some very unprofessional behavior. Don't take my word for it, read on to some of the other people who have had negative experiences with these people. Again the post below where the woman received a letter stating they would no longer provide her medical treatment for her bad review is a prime example. read more

I have been coming to this office now for almost 2 months and I love it! The front desk staff has always helped me when needed and even lets me book out a few weeks to make sure i get an appointment as their schedule books up quickly. Natalia is amazing!I really feel I'm getting the help I need. I would recommend her to anyone. Ive had to bring my children with me to visits a few times as they are on summer break and that has not been an issue at all ... If you need Psychological help and are looking for a good place to go, you've found it! read more

1 Star for the dysfunctional receptionists not doctor Pascal. If you actually take time to read the reviews below you can tell he is the only reason people actually go here. You can attempt to call the office although no one answers. If you leave a voicemail you might get a response several days later. Once I called because I was waiting weeks for them to file out paperwork for my pharmacy. The receptionists advised that the sent the paperwork to call my insurance company. I asked her a simple question "When was it sent?" Her response was I don't know last week or this week. I advised multiple times that I would like to know exactly when. She advised that it would take time to locate a paper file that was somewhere in the office and that it would be faster to call my insurance company. I advise that I will call them but still want to know when. She then took my contact info and said she would call back.......NEVER RECEIVED A CALL BACK! So I show up for my appointment yesterday, the receptionist said I owe $75 for a no show fee for an appointment on 9/20. The receptionist rolled her eyes and advised that the call is a courtesy call they don't have to do it. Yet when I was calling back to back no one felt the need to let me know I had an appointment or that it was missed almost a month ago. VERY DISORGANIZED. THIS PLACE WILL GIVE YOU ANXIETY NOT HELP WITH IT. ***UPDATE*** Due to this post I just received a letter in the mail advising "Fairfield Psychological Associates will no longer provide me care." I guess freedom of speech doesn't exist. read more

Fairfield Psychological Associates - Letter received after review - Psychologists Near Me - Virginia Beach, Virginia

Went to Amanda Snow for medication management. She submitted 4 Rx's to Express Scripts and one of them needed pre-approval, Express Scripts sent 4 faxes and 3 phone calls to Fairfield/Amanda Snow. They all went ignored and my Rx was denied. An Rx that I need. I left 3 messages and 2 emails at Fairfield with no response. These people couldn't find water if they fell out of a boat. Amanda Snow took an oath to conduct herself in a certain manner yet, she's incompetent cow and has no idea what she's doing. The office staff clearly lacks professionalism as they're incapable of returning a phone call or respond to an email. Ignorant pigs. My next step (tomorrow) is to file a complaint with the Virginia Dept. of Health. The Attorney General's Office and the Better Business Bureau. read more

Don't bother scheduling. Place doesn't keep appointments , and you find out day before. Scheduled appointment initially while in the hospital being treated for depression, anxiety, and ptsd. I had trouble reaching office to schedule , but decided to overlook how hard it was to communicate and go ahead and schedule anyway. I called and left a voicemail to see if it would be possible to change my therapy appointment , and then ended up Calling again leaving another message to cancel when I reached their voicemail again. They claim they never got this message , and decided to cancel both my therapy appointment and my meds appointment by office. I found this out the day before I was to have my appointment for meds, when I called them to see why I hadn't received a reminder. They are ok leaving people with mental illness go without meds which is not ok. The best part was the receptionist who had an attitude the whole time , and made it a point to show she didn't care. Had a very arrogant demeanor. Was smirking when I tried to explain situation. Stopped in to show office manager my call logs to show I left a voicemail to get my appointment back - receptionist said she wasn't sure when she would be out. Said I would wait - waited over an hour with no word from manager. Also said my appt has already been filled and that I may as well call my insurance and try elsewhere. They don't care about their patients at all. Now left struggling to start the process again and find a provider that actually cares about their patients and taking care of them and their medical needs. read more

Kim is an excellent therapist. She is very punctual and attentive. Amanda has run behind sometimes but not more than 15 minutes at the most. I would rather wait than have her rush through patients. The office staff is another story! They never answer the phone and the billing is atrocious! I have no idea how this is acceptable . I gave three stars but would have given five if someone from the office did their job effectively. read more

Great practice for marital counseling. My wife and I aren't 100% yet, but we've made great strides thanks to Gary's guidance and counseling (well, at least I have). Staff at reception is on-point as well, always taking care of us and making sure appts are set up. No one place is perfect for everyone, but for us, it works. And I'm a hard dude to live with. Hard to go wrong putting you issues in the hands of Fairfield Associates as a first step to your possible emotional rescue. Oh, I was told not to bring anymore Red Bulls to counseling...;-) read more

My daughter has been attending Fairfield for two years. We have always been greeted by courteous and helpful receptionists. We receive multiple reminders to prevent missed appointments, which is helpful because we travel 2 hours to see Justin. Justin has gone out of his way to help with meds and meet with us long-distance via phone interviews when COVID and distance have impeded our visits. After visiting three other practices over the course of several years, Justin has been able to establish a pharmaceutical regiment that actually works. We are grateful. read more

My nephew has contacted them multiple times over the past month to get verification paperwork. They've failed to provide the letter needed, even when he went into the office and filled out the release forms, they still have not provided the needed verification, nor do they answer their phone, or return messages. read more

I wish I would have read these reviews before going here. I was sent a letter that stated I need to find a new provider because they said I cancelled late or no showed my appointments. As far as I can recall and I've only been going here a couple months that I only rescheduled one time. And it was within the window you are 'allowed' to cancel or reschedule. I mean life moves fast and stuff comes up. Now my daughter was being seen here also, same provider, Amanda Snow, and cancelled her last appointment so if they are combining it as a family deal we'll then I still don't understand. It's not like it happened every time I had an appointment. Also, she misdiagnosed my daughter and tried putting a 19 yr old on Lunesta. It was crazy. I mean you have your records moved forward and we signed the releases for my daughter and I to be seen and it's like nothing was read or reviewed. I found out she's a very new provider to this field and I would research people before trusting them with your emotions and meds. One of my recent appointments she was supposed to send in prescription refills for me and my daughter and the pharmacy never received. I made a pain of myself calling them leaving a message and emailing them to find out where the miscommunication happened and I was still going back and forth. Receptionist said it was sent pharmacy said it wasn't received back and forth back and forth to where the receptionist said to me something to the effect of me trying to get a script filled before I'm supposed too. NEWS FLASH! Not only is that not true but it can't be done. Insurance won't allow you to fill a script if you still have meds at home. They do keep track! My problem was this office is very hard to get through too and get any results. Slow response time to voice mails and emails. Please please heed these reviews because some of the stuff I've read in other reviews make sense and I've seen myself. Including Pizza being served behind reception. Just do your homework. Not everyone has the same experience so no one can say you will have the same issues. But I do not recommend this practice for anyone's mental health care. read more

Very racist and rude staff. Cancelled my appointment when I called to leave a message for Justin Ray that I had been in the hospital. They never told me about it and refused to leave a message for my provider. They then through me out of the office when I called them out on their incompetence. No one there is willing to take responsibility. Now I'm out of meds. Yaaaay mental health help. read more

I love this practice. Never leave me waiting to long. Always accommodating to my young son who I bring with me. Dr. Gary is great! I recommend him to all my friends. read more

Amanda Snow is amazing. I totally disagree with the other review. I had really bad depression when I came in and I felt pretty hopeless. She helped get my meds right and bring me hope. I appreciate her willingness to listen, understand and teach me about meds and my brain. I never felt judged. I appreciate her making me feel more normal and reassuring me that nobody is perfect and many people have the same struggle I do they just don't talk about it. Amanda is amazing and has changed my life for the better for sure. read more

Fantastic front desk staff. Our counselors (Erin and Kacie) have always been supportive and understanding. I highly recommend this practice for children. read more

Been going here for about two year but that ended today . The doctor was cool but the front desk and billing are horrible . They refused to schedule an appointment because I so called missed one that I was trying to reschedule when I called . One girl said I called the same day the other said the doctor is refusing to see me because in 2018 I missed an appointment and some jibberish about he said he would refuse to see me . I was shocked that a doctors office would be so unprofessional and refuse to see a patient over an appointment I was trying to reschedule and pay a fee for .I hope they go out of business or they get better staff . Because it's sad how they treat people like they are nothing when they need help . But i will take my business elsewhere . Justin was cool I guess but I work for insurance and see now why my members call in with issues from providers being rude . But karma gonna get them believe that. When a person does me wrong they get what they deserve . read more

If you are in the MILITARY family be aware and stay AWAY as far as you can from this place. Or you will end up paying a lot more than you owe or even get into debt collection without knowing it. Ok, here my story: My daughter goes to see Gary for therapy session. From September 2013 to November 2013. She has 8 sessions total. I have a Tricare Insurance. Every time I drop my daughter, I see people give them co-pay so I asked multiple times at the front desk if I need to pay a copay as well, each time they told me they have to wait for tricare claim because they won't know how much but will send a bill. Those three months (Sept-Nov. 2013) not once I was asked at front for a copay nor a bill sent to me. Additionally, the three months I also did not receive a summary of explanation benefits from tricare (yes, I pay attention to those) 7 months later, we moved and got stationed in Pensacola, Fl. Still no bills or letter from them. I assumed the sessions are paid in full by tricare. We are in January 2015, a year and two months after my daughter's last session with them, I received a bill for $300 for copays plus late fees, and attorneys fees and a mark on on credit report for debt incurred!!!! I have no problem paying what I owe but my problem is that why do I have to pay all this extra fees and collection fees when I did not even receive a bill in the first place. When I spoke with the office Manager, RITA, she was extremely RUDE with no business etiquette . When I spoke to her immediately to ask an invoice of the bill since what all I have is just a threatening letter from a collection agency saying I owe them and I need to pay within few days or I will be charge for more interest, she told me she can no longer give me the invoice. I said, all I want it know what the bill for and for when and how much. She rudely tells me she is unable to pull the information for me since it is in collection and that I need to talk to them. I told her i NEVER receive a bill. She then admitted she sent the bill ONCE in July of 2014, after we move to Pensacola and never receive any bill. She then said that it is not her problem you should have gotten a bill from tricare. Well news flash, tricare does not send bills. She proceeded to tell me that she is not going to sit and listen to me and refuse to let me know what the bill exactly was for. Because it took them seven months to send an invoice once and if you don't receive it, they won't make any more effort to collect the money, they will just send you to collection right away. AGAIN, it is frustrating when your bill send to collection when you did not get the bill in the first place and I do not have a problem paying for the bill. I just want to know what the detailed invoice for and how much each time if it is a co-pay. All I got is a letter from a collection agency demanding an amount. Now I have to pay double the price including dinging my credit score because they could careless in doing their job right. They should have sent me a bill more than once, it would have reach me through mail forwarding but since they did not make any effort now I am to pay more than what I owe. Super frustrating!! So consider this a warning to MILITARY Family and other families especially if you move somewhere. They are not helpful and not willing to work with you even if it is not your fault. read more

Kim WAS my daughter's therapist and she was absolutely wonderful with her. However, my daughter went from being seen once and week, to every other week, and then once a month. That being said, I NEVER received a reminder call for my daughter's appointment because they said they only send out emails. When I asked what was the email address that was used because I NEVER received an email, the receptionist read back a WRONG email address. Now they want to charge me $75 because I received a reminder that I set on my phone 20 minutes prior to the appointment my daughter had an appointment, but could not make. They're charging me $75 because I didn't give 24 hours notice to any appointment that was made a month ago. But they claimed they waived the $75 fee to a missed appointment back on October 1st, THAT I NEVER CONFIRMED THE APPOINTMENT FOR because Kim could not see my daughter on the original scheduled day. I have NEVER missed an appointment for my daughter, but because it's "company policy" they're not allowed to waived a fee of an appointment that I actually scheduled, but can waive a fee to an appointment that was never confirmed??? This was told to me by Kim, and the office manager, and told me that there was no real reason for me to speak with the owner Gary because he won't waive the fee because it's "company policy". Then was told by the office manager, this is not a punishment or to make you upset, but this is the consequence of calling 20 minutes prior because Kim is missing out on an whole hour, and 20 minutes doesn't give her time enough to fill that spot. The entire conversation with both women I kept hearing "company policy". Not even taking into consideration that my daughter has NEVER missed a SCHEDULED APPOINTMENT prior to the one today that I called 20 minutes prior! I don't have $75 to just GIVE AWAY!! read more

I previously worked here but left due to my husband's job change. I knew it was a great place before, but now even more so. Gary was easy to work for and the demeanor at the office was very relaxed. Gary always made time for me and answered my questions. He supervised me and helped me get my LCSW. Rita and Laura worked really hard to support office staff. They are friendly and efficient to staff and clients. The office could not run smoothly without them. This was a great job and gave me many opportunities to work with the client population that interested me the most. read more

If it wasn't for my doctor I would have left this practice long ago. I have only been a patient for several months . The last 2 times I've had appointments , once I wasn't called for an appointment reminder and I was charged . Second I was never called for my appointments remind because I was " lost in the books" that's leaving me two days without my prescription . I called the front desk and from the start Alex was extremely rude and didn't even say her name . She constantntly had a rude tone. Never let me explain why I was even calling without talking over me and had the audacity to sit there and argue with me . Several times she pulled away from the phone saying smart remarks like I couldn't hear her examples " are you kidding me" " oh my god" and " stop talking" . This is unbelieve to me that she is a front desk associate in this type of practice. Thank God my doctor will be leaving soon so I won't have to deal with this behavior . IF you are looking for a doctor DO NOT COME HERE, because it is not likely you will even get in to see the doctor the front desk is so crappy& not even a slight bit concerned or understanding . read more

I have been on antidepressants for 35 years so I am in tune with my mental health needs. After getting my prescriptions from my family doctor for years, I knew that my current meds were not working so I sought help at this practice. After talking to the counselor once, I faced an upcoming stressful situation and contacted this practice to see if I could get an appointment to see someone who could prescribe something for anxiety. I had a 4 year old prescription for Xanax (with 20 pills left over) but I wasn't sure it would be effective especially since the meds I was on at the time were not helping. The receptionist told me that I couldn't be seen until the end of the next week. I would be out of town at that point so I went to my family doctor and got a prescription for Xanax after explaining my situation to him. After I returned from my trip I had a major disagreement with a family member and was emotionally out of control. I had an appointment to see how my meds were working and the student Nurse Practitioner could see that I was visibly upset. I explained to her that I had had to take Xanax before I even came to talk to her because my nerves were such a wreck. She basically told me that the way I was feeling was wrong and that I needed to change my attitude! I felt much worse after talking to her and finally told her we would have to "agree to disagree" so I could get out of there. I was planning to ask for another person in that office to talk with about medication. I received a letter in the mail informing me that I was being dropped from their service due to medication violation. If this is the way the office staff and treatment staff treat someone in crisis, I don't want any part of it. read more

If I could give this place zero stars, I would. The receptionist there is a LIAR and told me that she called my phone and left messages for me when my phone does not have a voice mail. Then she wanted to argue about it and told me "Well, it doesn't matter what I did, you need to pay 75 dollars to be seen here again," which is EXTORTION! Then, Erin, who I thought was a good therapist, called me and basically did not listen to anything I had to say. And this was for my eight year old who was being seen by them. Don't waste your time going to this practice. Find a practice that doesn't have LIARS that answer their phone and care more about patient care and customer service than their bottom line. I'm glad this happened early in our relationship. At least now I can get my daughter with people who actually care early on. Just a waste of time and a really disheartening experience. Then, when I receive a phone call from the supposed owner of the practice, he was an JERK who wanted to hear himself talk! Just disgusting and disgraceful. And this is a MENTAL HEALTH PRACTICE!!!!! read more