I can't say enough good things!!!! I don't use my warranty much, but when i have the tech's have…read morebeen awesome and problem solved! My suggestion to customers is to read read read your contract!!!

Nearly Six Months Without Resolution -- Now Our Entire Home Has No Central A/C…read more I have been a First American Home Warranty customer and opened HVAC Claim HCC315410992 on March 27, 2026. What followed has been an exhausting process involving multiple service visits, changing repair scopes, three First American-assigned HVAC companies, failed appointments, and significant out-of-pocket expenses. After concerns about the original diagnosis, I paid independently for evaluations from Comfort Land and Superior AC & Heat. Both identified broader concerns with the HVAC system than the limited repair being pursued through the warranty process. After serious problems with the second assigned contractor, First American assigned Tru Tex Heating & Air, its third contractor, on August 26. Tru Tex evaluated our system on August 27. Following that evaluation, First American ultimately authorized replacement of the entire HVAC system--the indoor air handler/evaporator equipment AND outdoor condensing unit. First American later confirmed that full-system replacement to me in writing. On September 4, following communications between Tru Tex and First American, I was informed by First American's assigned contractor that the full-system replacement had been approved and would proceed without additional cost to me. I preserved the original voicemail. Our home has two Trane systems, and I preferred another Trane. However, when I was informed First American intended to provide different equipment, I agreed on September 8 to accept the alternative Carrier equipment rather than delay our installation over brand preference. I was told the equipment would be picked up and that I would be contacted to schedule installation. We waited. Then on September 15, after further communications concerning the claim, I was informed that homeowner payment was now required. First American subsequently stated in writing that my responsibility would be $4,850 in "non-covered" costs. First American says it never personally told me there would be no homeowner expense and says the $4,850 was submitted by Tru Tex. My concern is straightforward: Tru Tex was selected and assigned to me by First American, and I had been told through that assigned contractor, following its communications with First American, that the approved replacement would proceed without additional cost. I relied upon that information and agreed to move forward. Meanwhile, the consequences of the delays have become much more serious. For months, our second Trane system carried the cooling demand of the home while the system covered by this claim remained nonfunctional. That second system is now experiencing problems, including water leakage around the HVAC area and apparent property damage that is being professionally evaluated. We now have no functioning central air in our home. My husband is a 100% disabled veteran with service-connected PTSD, and my mother has dementia and relies heavily on a stable, familiar environment. This prolonged disruption has been extremely difficult for our household. We are handling the second HVAC system ourselves through our independent HVAC company. We are not asking First American to cover that system. For the original claim, we are ready to proceed. We have not refused replacement. In fact, I accepted equipment other than my preferred Trane specifically to avoid another delay. After nearly six months, First American has finally authorized the full-system replacement--but it still has not been installed, and we are now disputing an unexpected $4,850 homeowner obligation after being informed that the approved replacement would proceed without additional cost. I have preserved the emails, photographs, contractor documentation and original voicemail supporting my account. At this point, I simply want the already-authorized replacement completed and the conflicting information regarding the $4,850 resolved.

I called to ask a few questions regarding my auto coverage. The phone was answered almost…read moreimmediately (as always). I spoke to Jenna who was very pleasant and helpful. She addressed all my questions and offered some options for me to consider. I am very happy with my choice to switch my insurance from AAA to State Farm and the office of Mattie Taylor!!! I so appreciate the outstanding customer service.

Been with Mattie Taylor's office since 2021, can't rave about them enough. They are speedy and…read moreavailable through text which is a huge help for an always busy mom. Recently Jimmy has been helping me a lot and has never left me confused or without help, can't thank them enough for the years of great service.

My son moved from CA to AZ. and needed to change his health insurance. We contacted AZ Health…read moreInsurance Brokers and were connected with Tayler Busack. She was excellent to work with. He was eligible for a marketplace plan and Tayler explained the marketplace policies available in his area. She provided us with quotes and reviewed the options to consider before choosing a plan. When he selected a plan, she handled his marketplace enrollment. Tayler was very knowledgeable and responded timely to calls and emails. I would recommend her to others who need guidance with AZ health insurance options.

I really enjoyed working with Ethan. He was very professional and courteous. He took the time to go…read moreover all my options and explain things to me that I didn't understand. I would highly recommend him and AZ health insurance brokers.

We've been a loyal customer for over thirty years. The only time that we've needed to use roadside…read moreassistance was very disappointing. We had a blowout at night on my truck while pulling a camper in Arizona. I called state farm to request help. It took me around thirty minutes to get to speak to a live person. We had to wait another twenty minutes before help arrived.

Changed to this location because of the location to my house and was immediately harassed by my…read moreawful neighbors relatives that work for State Farm. Going to report for ethics abuse. Calling three times a week for house repairs and this is recorded on my cell phone. What is up with that?

Gregorio Cadena helped me get the lowest insurance for 2 vehicles and answered every question and…read moreconcern I had. I have dealt with a few insurance providers over the years and I have to honestly say that Gregorio Cadena is the best I have ever had the pleasure of doing business with and I will continue to. Thank you Gregorio for taking care of everything for me.

Mr Charles Palmer is the man you want to see for insurance, I was looking for a particular policy…read moreand Mr. Palmer was very courteous and professional. He gave me quote over the phone and I live close by so I made my way there and he was even more friendly in person very knowledgeable about insurance. I couldn't have asked for a better experience and he's also a Cowboys fan which I am as well. I definitely recommend him if anybody needs insurance at an affordable rate. He cares about his customers. Thanks again man!

Diego was extremely helpful during the quote and enrollment process and answered all of my hard…read morequestions! ;-)

Five stars for Diego! He is very professional and also knowledgeable…read more He had some good ideas and was very patient when explaining them to me.

Came in to pay a bill, only seen one employee so I walked over and sat at the desk she was at,…read moredidn't get no "hi -I'll be rt with you-broker was on the phone as I was also was. As I sat for like 2 minutes, I was told-"I'm on the phone"- with a look on her face like I'm bothering, i said ok me too, I asked where are the other employees because I didn't want any service from her. She was very unprofessional. lost a customer now.I left before I became unprofessional-Hope she gets fired

Drucellah is the best! She helped me save half on my car insurance. I was paying $424 monthly for…read morethe last 6 months. Now I was $200

Mota Insurance is an amazing find. Their service is fast and very convenient. I would recommend…read moretheir agency to anyone.

I highly recommend Mota Insurance Agency. Arnie really helped me by getting great coverage and…read moresaving me $200 a month. He has also helped me with my commercial insurance. He responds quickly and gets you answers right away. Really great customer service and very professional. If I can give 10 stars I would. Thanks Arnie for getting me better coverage and a better price on my insurance. I greatly appreciate it.

Doors are locked no matter what time of the day just has a sloppy paper saying they'll open in a…read morefew hours but when you come back it's still closed! Glad I went back to geico!

Linda helped me and she was more than helpful of finding the perfect coverage for a low cost. She…read moreanswers promptly and quickly anytime I call or email. She has made auto insurance truly easier. Would refer anyone to this company if you're looking to budget and still be well covered.