They cheat our elderly. When I moved my Mom in almost 2 years ago, we had high hopes. But as time…read moreprogressed the food got worse and worse. When the residents complained about it, I personally heard the main chef snap at a couple of the residents. My Mom kept a clean apartment in the Independent Living. It was so nice that when they had prospective tenants come in, they would use my Mom's apartment for their tours. However, everything changed when I decided to move out of state and decided to take my Mom with me. When the movers finished we had the Maintenance guy come in for inspection. Before he was even all the way in her bedroom he said they'd have to replace the carpet. There was nothing wrong with it. I asked him why and he stated that he could see where she walked from the bathroom to the closet with her walker. (Normal wear for a Senior Living Facility? ) Seriously it wasn't bad at all but by how quickly he came up with it, I knew it was planned. Then he went to the spare bedroom that she never used and said there was a stain on the carpet. We told him it was there when she moved in. He said go talk to the Administrator Liz. So by the time I got up there she had already been informed that I was coming. She came out like a wet hen ready to fight. I reminded her that the stain was there when we moved Mom in. She said "show me in writing " she said that we should have filled out the checklist in Mom's lease. (The lease is 60+ pages that they had my Mom sign Docusign. How many nanogenerians do you know that understands Docusign? She would have had to print it and fill in the checklist. The Docusign is a PDF file so we couldn't add it to the agreement. My Mom told the office gal when she first moved in but nothing was written down. It didn't matter. They are charging my Mom for new carpet. What a way to treat our elderly. I know they are hurting for money but this is unethical and shameful. I'm personally glad my Mom isn't there anymore. I wonder how my Seniors have been taken advantage of like this..

My mother is currently in memory care here. I thank God we found this place. I cannot find…read moreanything to complain about, in fact I could write pages on the beautiful care she has received. She was at first reluctant to go but now has loved everything there. The staff from healthcare to housekeeping is fantastic! They have called me when something important comes up concerning her. Pat, the memory care co-ordinator is great and Liz, the RN, are very caring people not only with residents, but also with family. We don't know how we can ever repay their kindness. I would highly recommend this place! Alex and Maria

My mom lived at Amaran for nearly 3 years and she loved it! She spent many of her senior years…read morecruising and dancing around the world,. When a fall 3 years ago forced her to move to assisted living, I knew we had to find her a "cruise ship in the desert", and we did!! Mom had lived in Albuquerque for more than 70 years and did not want to leave the city, My sister and I live in UT and CA and we knew the Amaran staff was dependable and never had a worry about mom being there by herself. She had lots of friends, enjoyed activities and going on outings and had a delightful apt. with a beautiful view of the Sandia Mountains. In her last days, the nursing staff was attentive, kind, loving and treated her with dignity. They took geniune care of mom and we saw that first hand as my sister and I were there for over a month with mom and watching. I have told my husband if I ever need assisted care, I want to go to Amaran in Albuquerque. I truly felt I was part of the family and loved everything there...including the beautiful facility!

My parents have lived here for about 13 months. Being elderly and losing independence is difficult…read morefor them bc it is for everyone! Despite the emotional difficulties of aging, my parents feel safe and secure and cared for here. All my interactions with the staff are professional, caring, kind and helpful. On a regular basis, we chat with the business myouanager, Heather and the nursing director, Ana. Both are consistently respectful, helpful and responsive. I appreciate all you do! So do our parents. Thank you

The best memory care facility in New Mexico. I have done mobile Xray and phlebotomy for them for 15…read moreyears so am there unannounced 24/7. My mother needed to be taken care of and I did not hesitate. She is well taken care of and is loved by all staff and she is happy.

From the owner: Where Gracious Living Meets Quality Care…read more The Retreat Gardens is a unique care residence for seniors who prefer a comfortable, highly staffed care home. The Retreat Gardens provides the following services -24 hour nursing availability -1:8 staff ratio for care assistance -Elegant, comfortable social and dining areas -Increased security for safety and early dementia needs -Locally owned and operated by an award winning healthcare co We are located in Rio Rancho, NM 87124. The Retreat Gardens is owned by Retreat Healthcare and is a member of the following family of services: The Retreat - Alzheimer's Specialty Care Retreat at Home - Non-medical Home Care Hospice de la Luz

I live in Independent living at The Neighborhood and find it a wonderful place to live. It affords…read moreall levels of care from independent to assisted to memory care or skilled nursing. We have great staff and great dining. Our activities director is the best so life is filled with interesting things to do. We also have an excellent gym facility and gym director that everyone loves.

This review is for the skilled nursing facility for short-term rehab…read more If you are expecting exceptional care, skilled care, compassion, assistance with ANY IADL/ADL assistance in this exceptional luxurious facility, then this place IS NOT for you or your loved one. They do a a wonderful job admitting you then it's quickly downhill from there. They have adequate staff around the clock, just not adequate enough to tend to or provide you sufficient care for you to get better to return home. They kept my MIL's door closed almost at all times. That's attentive, alright.... They took longer than 30+ minutes every single time to tend to her. This included accidents that could've have been prevented. The professionalism and demeanor is insulting considering the field they are in. This includes the management staff. I hope DOH steps in and requires the company re-trains the whole skilled nursing staff and team. Please discuss with your doctors/loved ones before agreeing to transfer here from the hospital post surgery or in need of wound care.

We placed my mom (89) in this lovely Assisted Living facility in June 2024. We live in Las Vegas,…read moreNV. I toured all the LV facilities and was left disappointed and disillusioned by what was offered. I had to look out of state and ended up in Albuquerque. My mom is from New Mexico and her best friend for 70 years also lives in the ABQ area. So I toured a bunch of facilities in Albuquerque. Not only were they nicer and had more aminities than Vegas, they were also newer and cheaper. Farther away than I would like but her happiness with her living situation is very important at this stage of her life. I did not want her to feel 'warehoused.' I chose Watermark because of the friendliness of the staff, residents, and the volume of activities offered. The overall feel is modern and efficient. The apartments are very nice and large enough to feel like a true apartment. Mom feels very independent while also safe and attended. Mom is picky about food and about friends. She has liked both so far while adjusting to her new living situation. She is busy! And seems to be really thriving. Brooke K. was invaluable in helping me place mom in this facility. Just about everything promised has been delivered. No place is perfect and all senior care facilities have staffing issues. That is just the nature of the beast, so to speak. Kelly and Amanda keep the residents occupied and Karen at the front desk knows all and sees all. Nurse Lisa keeps everyone healthy and Seth makes sure things run smoothly. They and the rest of the staff are the backbone of the facility. I have no regrets just wish there was a similar facility closer to where we live.

A close family member who has resided at Watermark at Cherry Hill for over two years, was recently…read morepleased by the completion of various maintenance projects in his room. The executive director expeditiously coordinated with the lead maintenance personnel to schedule and complete the requested projects. The completion of these tasks greatly improved the quality of daily living for our family member! With our sincere appreciation for your positive follow through!

I had to place my stepmom in memory care after she had two strokes and we are very pleased we…read morepicked MorningStar of Rio Rancho! She's been a resident for a little over a month, and the staff from the front desk to the caregivers has been incredible. I am regularly updated by Rusty and Team and mom seems comfortable and content. They have provided me with peace of mind knowing she is cared for and loved on every single day! Thank you MorningStar Team!

Don't send your loved ones here! They are outrageously expensive and will demand every penny. They…read morewill not work with you to overlook any fee, even one that can be adjusted. They are also not transparent. We were told my dad could attend their memory care. On his scheduled day, they never picked him up and never told us why. We had to call for answers. Find another place!!

I wanted to believe I placed my Mom in the best place possible. The marketing person was wonderful…read moreand my mom was welcomed and happy ! Unfortunately the other management was non-existent. It took me a few months and thousands of dollars to try to get them to set up her medications correctly . They never fulfilled her oxygen requirement and i spent thousands again, trying to help them and they were never able to do it. The worst part is that there was no transparency and in fact the upper management hid very dangerous things from me. My hope was to work as a team but that cannot be done at Morningstar. I won't go into detail of all the times my mom was endangered there. I do wish more people in Albuquerque used Yelp so I wouldn't have gone there. I also wish the department of health had a way for children to be able to make educated decisions when choosing an Assisted Living Facility. The department of health was notified of major incidences and still have not responded in 7 months

From the owner: Assisted Living Albuquerque – Welcome Home Albuquerque, New Mexico…included among “2019 Top 100…read moreBest Places to Live” by Livibility. MorningStar Assisted Living & Memory Care of Albuquerque represents the finest assisted living Albuquerque, New Mexico, has to offer. Dedicated to making your retirement years carefree, we offer 48 assisted living suites on two levels, with spacious studio, one-bedroom and two-bedroom floor plans (some 700 square feet). Within our Reflections Neighborhood, we also offer 21 suites devoted to the individualized care of those with memory impairment. Set on the popular northeast side of town between Paseo del Norte and Palomas.

Krystal Martinez's nursing team and aids did a great job with our grandmother in her last days…read more They did everything to make her comfortable. It's not an easy time for patients nor is it for family members. They put our family at ease during this very difficult time.

We had a bad experience with Compassus hospice. The oxygen concentrators equipment delivered was…read morenot working. it was challenging getting hold of the hospice staff because you have to go through a call center who then contacts the staff. It also sounded like they were short staffed. There hasn't been follow up from hospice for bereavement or the equipment problems. We wouldnt recommend this company.

My stepdad recently became a resident after multiple falls at home. The staff has been great at…read moreensuring he has everything he needs, checking in on him several times a day. They are great at communicating with my mom if there is anything of concern. The meals are nutritious and their chef, Mark, knows every resident by name. Laundry and cleaning are done on a weekly basis. The property is landscaped beautifully and provides a serene and inviting environment for residents to sit outside on the multiple patio areas. Residents have daily activities they can choose from such as a morning coffee chat or Boggle in the afternoon along with yoga once a week. Kimberly, the Community Relations Director, is on top of any issues that may come up and treats the residents and family as if they are a part of her own family. It is a true community and family.

My boyfriend had multiple falls in his home and ultimately ended up in the hospital. He decided he…read morecould not continue to live alone in his home. We researched many assisted living facilities in Albuquerque and ultimately decided on the Village at Alameda. The staff are warm and friendly, and extremely responsive to their residents, making sure that they are comfortable and safe. The rooms are cleaned, laundry is done on a weekly basis, beds are changed routinely, and the chef prepared meals are wonderfully delicious. There are daily activities, a wellness center for mild exercise, and a beauty shop and open patios where clients and family may enjoy the fresh air and sunshine. Kimberly, the community relations director, goes out of her way to make sure that the transition from independent living is as smooth as possible, assisting both the client and the family. There is close communication between the staff and family members. This little jewel of a facility is located adjacent to the balloon fiesta park, nestled within established landscaping. It's a calm, inviting atmosphere for anyone. I highly recommend this facility for anyone.