Mary Martinez, Franchise Owner was excellent at providing us with programs that can help us. She…read morecalled around to find the appropriate agency. Five Stars.

Talked with their social worker Cindy Brown. She said not enough staffers for now and that their…read morestaff retention has been low for a while since the COVID thing started. Couldn't provide me with a driver for my transportation needs. I was disappointed so I guess this means another agency I will be hiring.

I've been waiting for 2 1/2 weeks for them to pick up the hospital bed. It's in my small living…read moreroom and is a constant reminder of the bad experience I had with my my husband's passing. They say they have been to my house a couple of times, but I get lots migraines and I'm usually in my bedroom trying to get rid of my migraines which is on the other side of the house. All they had to do is call me and I could've opened the door and let them in. I'm home all day. They said they would come on Friday February 14th and I waited all day for them, they didn't come and I had things to do!!! Pamela Green. 505.218.2970

Do not use this agency. They falsified paperwork with the VA stating my father had conflicts…read moremeeting with the nurse because of his doctor visits and wanted to change companies. My father never expressed this to anyone. They stated they needed to have a CNA employed to give him a bath, which was not true either, but still billed the VA for those hours. they expected my father who is legally blind to sign paperwork with out reading it to him. Horrible place. Do not use!!

I have admiration and gratitude for the vision of the administrative staff and the helpers who have…read morecome into my home five evenings a week for the last three weeks. After leaving a back-injury rehab facility (also for three weeks), I was wondering when I might get back to normal. With Nova, the individual attention to my needs made all the difference. I can't recommend Lawrence and Natalie highly enough! Wonderful.

From the owner: We strongly believe everyone deserves to age with dignity, independence, and grace. We are…read morecommitted to providing reliable non-medical homecare services. We take a personalized approach to homecare, getting to know each client personally and developing customized care plans tailored to their needs, preferences, and lifestyles.

To Whom It May Concern,…read more I am submitting this formal complaint regarding Hawley Home Care in Albuquerque, New Mexico, concerning ongoing concerns about patient care, licensing compliance, and medication administration involving my father, who is currently under their care. I believe the facility and/or staff may be operating outside the scope of their licensing and regulatory requirements. My concerns include, but are not limited to: Improper Medication Administration Medication may be administered by staff who are not properly licensed, trained, or authorized under New Mexico regulations. Medication procedures appear inconsistent, unsafe, or inadequately documented. There are concerns regarding medication timing, dosage accuracy, and supervision. Licensing and Scope of Practice Concerns Staff members may be performing duties beyond what is permitted under the facility's licensing classification. There appears to be inadequate medical oversight and insufficient qualified personnel available for resident care needs. Policies and procedures do not appear to meet required standards for resident safety and healthcare management. Resident Safety and Welfare Concerns My father's health and wellbeing may be at risk due to improper care practices. Communication with family members regarding medical care and treatment decisions has been inadequate. Concerns raised with staff have not been appropriately addressed or resolved.

Another example of the rich taking from the poor. I worked for this company for 2 weeks I did not…read moreget paid the hours I worked. If you have bills to pay I suggest you DO NOT work for this company their form of retaliation when you're not willing to jump when they say JUMP is not paying you the hours you've worked.

In just 2 weeks, terrible experience of overnight care for my terminally ill father who is a high…read morerisk fall. 1. Two Caregivers falling asleep during multiple shifts. With a falling incident due to no assistance due to caregiver was sleeping. 2. Another caregiver yelled at my father, refusing to help resulting in him urinating all over the carpet. 3. Another caregiver appeared to not be able to read English. Concern if assisting with medication or reading instructions for care. Advised agency of these issues and attempted to email the owner, no follow up. The care manager seemed inexperienced and not interested in trying to improve our experience or keep our business. Very unfortunate that my terminally ill father had to have this experience during the hardest time in his life.

Our Home Care Assistance care manager understands our needs, and I like how they do things. I get…read morealong with my husband's caregiver as he is considerate. The office staff call me ahead of time and they are friendly. The services keep my husband engaged while I receive a break. I recommend the agency because they have sent quality caregivers.

Great at delivery- very quick, but didn't have part of what we needed and didn't inform us until…read moredelivery. Returning the equipment is a huge hassle. They only call and give a 30 minute heads up, but you don't know which day. Impossible to coordinate if you work.

Stay away! Stay far, far, far away! I wish I had looked up their reviews before ordering anything…read more They have a garbage rating for a reason. I ordered a replacement backrest for my rollator, picked the one they said was correct for my specific model. It arrived quickly, but it turned out it didn't fit my walker at all; two inches too short on the ends, with knobs too wide to fit through the corresponding holes in the rollator. This was annoying enough, but the real nonsense started when I tried to return it. Turns out no living human ever answers their phone, their chat bot is a joke, and the link on their Returns page will only dump you onto an error page stating, "Page Not Found". Emailing is useless. I've tried twice and no one has replied to me. So, now I'm stuck with a backrest I can't use and no way to return it. Oh, and the cherry on top: If I ever do get someone to get back to me with return info (not holding my breath for that), I'll be required to pay a 15% restocking fee! Yes, for an item that does not fit because they advertised it incorrectly. Pay attention to all these bad reviews. HME got them the old fashioned way: They EARNED them.

We have so appreciated the diligent & loving care that For Your Care In Home Care has provided to…read moreour folks for over the last 4 years. They did their very best to provide the coverage that was needed.

Liz and her staff helped us through one of the most difficult times in our lives. Care was…read morearranged quickly and completely. The staff took care of my mom but also supported us family who were doing our best also. The team nature of the relationships that developed enriched the last weeks of my mom's life. We could not have done it without them.

We learned about Footprints from staff at a local assisted living community. Using their medically…read moretrained assistants for our loved one gave us peace of mind to conduct necessary business. We feel very fortunate to have learned about Footprints and used their services.

FootPrints is truly the most important Home Care Company in ABQ that everyone residing here needs…read moreto know about. After calling every home care provider in ABQ, only to discover non offered one day care -- sighting Hipaa paperwork, etc., it was not worth their time and energy -- I was about to cancel my surgery procedure. Luckily, I discovered FootPrints and Shelley Hennie who came to my home immediately to set things up. It is not about how much money FootPrints Home Care can or can not make in helping you, it is about providing a service that was most needed by this senior who just moved to the area and had no one to call for temporary assistance. If you or someone you know is in need of wonderfully caring, reliable, home healthcare worker, Foot Prints is who you need to call.

The PT staff, RN are good. Techs are of much lower quality. some are helpful, others had trouble…read moreunderstanding. My complaint is the (lack) of HOUSEKEEPING. The halls are full of dust bunnies, unwashed floors, housekeepers trying NOT to clean. They are RUDE. Refuse to clean on Sunday 9/22/19 at 11am. Told me she swept when I said the same pieces of paper were on the floor from the previous morning.

Our family just had the most awful experience with ABQ Alliance Hospice. They told us over and over…read morethat they would be there for us in our hour of need. They are great at turning on the charm and saying all the right words. But our experience was that when we needed them in the final hours of our loved one life they were no where to be found. I can not give them a low enough rating. Please if your family needs hospice use someone else.

Bayada is unique. The name of the organization is someone's last name and that means something…read more They do things differently here and that's really what makes them stand out. I am an employee of BAYADA and I have to say, I've never worked anywhere like this before. At BAYADA they say that everything comes down to the Bayada Way which is based on 3 core values: Excellence, Reliability, and Compassion. What I've found since working with this organization is they really, truly, stand by it and walk the walk. They provide excellent training for all of their employees, and this training doesn't end when they start working. They provide continuing education for their home health aides, they offer in services and trainings frequently for their office staff as well. Bayada is always working to improve client experience, and regularly reach out to clients and find out what they can do better. One way they do this is by having clinical oversight by at least 2 Registered Nurses on staff overseeing the home health aids. The nurses visit clients once a month, every month. And the first assessment is totally free! Bayada nurses offer medication management and medication refills. No more filling mom and dads pill boxes yourself. Bayada also takes great care of their employees with competitive starting pay and a benefits package even for part time employees. That's why Bayada attracts the best caregivers. If you want the best for your loved ones, Bayada is the way to go.

To be in a position of needing Home Health Care means you live daily in very stressful situations…read more This company and all its personnel at this local office helps to remove some of that stress. They are and have always been there when we needed them. This is the second company we have used locally. Left the first one because of FREQUENT miscommunication. Bayada made the transition seamless. What a relief! I would highly recommend this company to anyone who is in the position of needing Home Health Care services.