Evolve has been fantastic…read more The front desk staff is kind and will usually try to cater to requests. For example, I was running low on medications and my prescriptions from the last appointment did not get processed; the receptionists helped to get in contact with Dr. B and arrange my prescription that day. That brings me to Dr B. Himself. Cheerful, jubilant, and thoughtful. His words are positive and encouraging and I can tell he takes my concerns seriously. He has helped me choose a plan of action that has been so far effective. I'm sure the other practitioners are equally as receptive and kind.

I'm very disappointed with how my recent experience at Evolve Psychiatry was handled. I had a…read moreconfirmed telehealth appointment at 1:00 PM. I received both a text and email confirmation just before the appointment and waited until 1:30 PM for the provider to join. When I finally called the office, I was told the provider, Ruth Moze, had an emergency and that someone should have reached out to inform me -- but no one ever did. I was then rescheduled for another appointment later that same day, only to get a phone call twenty minutes later saying that appointment was also canceled because that provider had an emergency. Having two same-day cancellations, with no communication beforehand, was incredibly upsetting and discouraging. For context, I had been receiving care at Evolve for about a year for medication management. I was happy with my doctor at first. After a successful pregnancy and giving birth, I developed postpartum depression. During my last scheduled visit, my provider called earlier than the set time, and I wasn't in a private space to talk, which made the conversation rushed and uncomfortable. That experience made me realize I needed a new psychiatrist who could better support me through this period. I had hoped to stay within Evolve because I already had an established history there. But after both of my new appointments were canceled--one after I had already been waiting--it left me without care and feeling completely disregarded. As a mother of six-month-old twins trying to manage postpartum depression, this experience has taken a serious emotional toll. I'm deeply disappointed and now have to start all over again with a new practice, which feels overwhelming given everything I'm already managing. I hope Evolve Psychiatry takes accountability for these communication failures and makes changes so other patients, especially those struggling with their mental health, don't go through the same thing.

After previously suffering from financial and regulatory difficulties, this medical center really…read moreturned this around. They are doing all sorts of impressive things to improve their quality. They were the only NYS public hospital that won the Covid award in 2020 and 2021. They recently began a medical graduate externship program that facilitates A+ medical experience in child and adolescent psychiatry, adult inpatient and admissions teams.

Please read my review below before reading this…read more Further addendum: There were times my social worker, Sasha, (whom even the main unit nurse called "useless" & who maintained I didn't know my own name and who maintained that I had no medical insurance, weirdly aside from Workman's Comp which I certainly did not have for this) was scheduled to be at Brunswick but was not there because she was providing "social work coverage" to South Oaks Hospital. I would have grave concerns for South Oaks patients given the fact that they are next door to Brunswick hospital and share staff. Brunswick & South Oaks patients shared cabs home & I don't believe South Oaks doesn't know what's going on at Brunswick. Furthermore, medical records also appear to show that Sasha took approximately one minute to input each simple "dot phrase" into their Epic computer system, making it such that she seemingly took hours to input basic common discharge language used for every patient. This is likely why Sasha suggested it would add a day or more to my stay should I choose to make a simple change to where I was going upon discharge. One might think that a social worker would suggest they would delay a discharge if the discharge address were changed because they wanted to ensure the discharge was safe, but this was not the case and to my understanding, some patients gave fake discharge addresses. Sasha even admitted that the reason to delay my discharge should I decide to go home instead of to a friend's house was because of a paperwork issue - I didn't realize the paperwork issue was that Sasha barely knows how to use a computer & everything takes her hours. Additionally, Sasha never brought any paperwork or info to the unit and needed me to provide her with phone numbers when I asked her to contact my family, despite the fact that my family had called her and asked her to return their calls. Sasha never called anyone back nor did most of the social workers. My sister informed me that "this was not like a regular hospital" & nobody answers the phone. When I tried to obtain my medical records, I had difficulty reaching anyone at Brunswick and messages went unreturned. Interestingly, the one time the medical records unit picked up the phone to answer my call was immediately after I faxed over various documents. Brunswick also refused to charge what I believe to be reasonable fees for records and refused to send them in any format but paper which I believe to be a HIPAA violation.

As a patient who just got discharged the day of writing this, I find just how little we've…read moredeveloped in creating a safe and caring facility for people with disturbed minds or people looking to get clean. The constant reprimands of the staff (specifically at night) would create an increased amount of tension in everyone on the unit. When I was restricted the day before my discharge, I was told I wouldn't be allowed to be going off units for group, fair. I wasn't not at all informed that they would confiscate all (and I mean ALL) of my clothing and possessions including woman's products and clean changes of clothes. And to top it all, when staying on unit while everyone else had left, I was not allowed to communicate or even sit near the other patients who were restricted. I understand that teenagers are not always sound of mind or judgment, but it's extremely hard to see needs not being met such as not opening any bathrooms when we desperately need it and having someone end up urinating on the seat, than it's hard to ignore and push it aside as "teenagers being dramatic". One of the most upsetting things was seeing the life being sucked out of all my peers, as they felt they were not getting the care they were promised to have received while being admitted. Even worse was seeing 14 and 15 year old girls get pumped with so many meds they turn into lethargic zombies. When I would ask what medication they were given, most of the time they were not able to answer. It's disheartening to see a system that I at some pointed wanted to contribute to so badly (I plan/planned on going to school to become an art therapist), turn out to be such a twisted tail. I will admit that there are many staff workers, at least on my unit, that were truly a pleasure to be around and made my experience a little more tolerable, and social workers and doctors (depending on who) seem to truly care about helping stabilizing the minds of the adolescents on unit. In conclusion, the fries are baller!

Our experience with this outpatient program was extremely disappointing. Communication was…read moreinconsistent, and we often felt that important expectations were never clearly explained until after problems arose. We voluntarily sought treatment for mental health after a hospitalization because he wanted help. Instead of feeling supported, he felt unheard and uncomfortable with his assigned therapist. After expressing concerns and requesting a different counselor, we were met with responses that did not address the issues we raised. My concerns were addressed then told to me my husband was lying to me. We were also surprised to receive a letter outlining requirements that we believe had not been clearly communicated beforehand. Rather than working collaboratively to resolve misunderstandings, the approach felt punitive and threatening, which increased stress during an already difficult time. Mental health treatment depends on trust, transparency, and open communication. Unfortunately, that was NOT our experience. We hope the program improves how it communicates expectations to patients and responds when legitimate concerns are raised to help future patients. The whole experience was unprofessional and disrespectful. The quality of care is horrendous I would NOT ever recommending this facility AT ALL!

I saw Ruthellen in the West Babylon location. She was unprofessional and disreputable…read more She walked into the building, arriving for work, 5 minutes past my appointment time, said "oh do I have a patient?" and proceeded to chat about Thanksgiving with another employee and settle in for another 15 minutes before shouting down the hall for me to come in-- keep in mind, this was the first time I ever met her, and this is how she greeted a new patient. She recommended that I take walks (even though I just told her that I did), not watch the news (though she did tell me I should be politically aware and made a political statement about the election), and take two showers a day because those things will "elevate my mood." Most egregious--she prescribed Lexapro and Effexor together. These two meds can cause a rare but potentially fatal condition called serotonin syndrome. She did not mention this and let me make an informed decision about the risk, nor did she mention any side effects I should be on the look out for. To me, this borders on malpractice. I switched to another nurse practitioner in different practice, and she was horrified that I was prescribed this combination of meds and immediately took me off one. There are signs all over about payment and not cancelling appointments. This place felt like it was all about the money with no concern for the level of care.

The most unprofessional company i've ever had to deal with. Got a call 20 mins into a session that…read moreI forgot about (to refill meds), meanwhile I said I would be there in 5 mins since they NEVER EVER see me until 5:15-5:20 even when she has a 5:30 appt with the next person. I was told absolutely not since there was only 10 mins left & that I would have to pay a $90 fee to reschedule. Total bullshit but ok. Now I have an appt today & they refuse to see me until I pay the $90 fee. I had an appt with them in the past & the therapist never even showed. I sat there for an hour waiting for her... no show, no one in the building, etc. Did I get reimbursed for that? NO. Would they give me a warning for missing 1 session in the last year? NO. John who sits at the front desk is a miserable human being. Not friendly when you walk in. Never knows what's going on. It's a shame that they won't be able to bill my insurance company $185 every week. DO NOT USE THIS PLACE!! IF I COULD GIVE IT ZERO STARS, I WOULD. AWFUL

This was the most unprofessional doctor's office I have ever dealt with! The doctor never cared to…read moreask me any questions about myself...just prescribed medication. They are extremely unethical. Worst place ever.

All these bad reviews and they say think the patient and her mother are a problem? The purpose of…read morereviews is to take it into consideration and investigate . As the professional that you claim to be you should know there are two sides to every story. So you may defend your office but at the end of the day it's the customers coming back that keep you in business. And if you have a problem with the patient's mother, then you address the patient's mother and not the patient. Treating her with humiliation by belittling her is a disgrace. shame on you and your practice. I will be reporting you. And by the way, do you even know what the details of the conversation were that took place between my daughter and your staff? Of course not as you were not present!! but here's the thing I was!! Your job is to be sympathetic and empathetic and if you cannot handle calls Do not go the way you want them to go then you have no right to be in this field. Caring just about the dollar bill is not acceptable.

This place holds you. It's all a money grab. They. Maureen is a nasty women that likes to here…read moreherself talk. She will ask you a question then tell you she's not talking to you. I went there on my own will. They will not let me go. Because they claim I didn't finish. I voluntarily went their. She threaten me. Maureen that is. I have dr. Notes for any drug they claim I failed. I've been clean since October but they still won't clear me. This place is a joke.

The staff is so thoughtful and caring. They really want to see you succeed through recovery. VRP…read moresaved my life!!

I continue to stand by my original review. If you're looking at finding help I would like to point…read moreout that most of the other reviews are by accounts that have only reviewed Anna Yusim and they are all five stars. They have not reviewed any other business. I also find it interesting that one of those accounts interacted with my review within the last 24 hours. That being said, I would question the truthfulness in those reviews.

Dr. Yusim had a unique perspective on mental health and well-being that is holistic, integrative…read moreand spiritual. This doctor does not want to just prescribe medication like many other doctors do. She truly takes care of my soul. I would recommend this doctor to anybody who is looking for deep healing at the root of the issue, as opposed to just symptom management. And her office smells really nice. I recommend this doctor most highly!