I can't say enough good things about this business and how they helped me in my difficult time with an unexpected death of my pet they are very professional and compassionate, thank you, Bob and Laura for everything. read more

Faithful Companion Pet Cremation Services - Pet Cremation Services Near Me - Mabank, Texas

Absolutely would not recommend. Our vet started using them for cremations. They advertise through our vet as part of the cremation package that they will deliver the ashes to your home vs. your vets office. They called me under the name Faithful Companion less than 24 hours after picking up our dog from the vet and left a voicemail in the afternoon wanting to drop off our dogs ashes that afternoon. I was unavailable and they called our vet the next morning saying they could not get a hold of me? They had left one single voicemail and it had not even been 24 hours since that voicemail. I called this business back less than 24 hours after their voicemail and received their voicemail. I left a voicemail requesting a call back to arrange the delivery of our dogs ashes. I called our vet to find out that this business was dropping the remains off at our vets office an hour away versus delivering his remains to our home address as previously advised. It's not like they had been holding onto the dogs remains for days and left multiple unreturned messages. This business never returned my voicemail. This business had not made a good faith effort to reach me to schedule the delivery of my pets ashes and was misleading and dishonest with my veterinarians office indicating they were having trouble getting ahold of me as if they had tried multiple times leaving messages? I am baffled at the lack of compassion and empathy as well as unprofessional behavior during such a difficult time by a business like this. Why offer delivery of the remains if it has to be the date the pet is ready within a few hours only and there is no consideration for the pet parent? I am going to encourage my vets office to rethink their relationship with this company. Very disappointed. read more

Pet loss is never easy. Im sure for many people pets are more than family. My Dazie was my entire world. So when she passed at almost 15 my heart was shattered. I wanted someone to take care of her in her final state that would have the same tender care and respect I had for her. I spoke with many places that just didn't seem like a good fit. I drove over an hour to bring my baby here and I am beyond happy I did. The people who run the business are kind and very sympathetic. The prices are more than fair especially for same day cremation. The ashes are returned in a beautiful keepsake box along with some other really great things. I would definitely intrust my future loved ones to Paw to Paw and recommend everyone to them. read more

Faithful Companion Pet Cremation Services - Pet Cremation Services Near Me - Mabank, Texas

I decided to edit the review and go from 1 star to 3 stars, because I finally got Masago's ashes back and how they decorated the box is beautiful. I will explain my reasons for the 3 star review. My Masago(12 years old Pekingese)died suddenly on 8/15/22 in the most horrible manner caused by someone's pure neglect and carelessness. I found him and I was in a total shock that I didn't even cry. If I could go back, I would come home earlier, so, maybe, I could had saved Masago's life, so I would had never had to bring him here or I would had taken him to my vet's office instead, but I wasn't thinking clearly. I def was not in the right state of mind. I'm I afraid I failed him in many ways including not bringing him to his doctor's office. In the meantime, my horrible pain and grieving continue. First of all, I called this place and tried to pay the invoice and the lady told me, I would have to pay through the link that was sent to my email. I tried it and didn't go through and then came the text saying if I don't pay the invoice by 5pm today, they would have to charge additional $150(pick up/drop off charge is $74 and change, so it would be $224 plus $204.51)to pick him up. That should had been the big red flag! Who does that? It's so thoughtless and heartless text to send while someone just lost her animal child in such a horrible way! But once again, I went ahead and chose this place. I had to pay by cash since there was a glitch in the system at my bank and I wasn't able to use my debit or credit card that day. I called them back and the lady said if I was paying by cash, I had to bring it there. Now, this office is not in Mabank, TX as listed on this business. The office I had to bring the money to was in 4601 E Grand Ave, Dallas, TX. The one in Mabank, TX is 40 miles east of Dallas and I assume that's where the crematoriums are located since it's in the middle of no where. I live in Plano and not from Texas, so I'm not at all familiar with city of Dallas or surrounding sticks besides North Dallas where I go out to eat often. Besides, I'm not adventurous to take field trips to unfamiliar, possible dangerous territories. Now, this office in E Grand Ave is a nice office outside and inside, but it's in a hood and that's another reason I was upset that I had to drive all the way out there! I would never choose to use an establishment that was located in a hood. It's dangerous! The young lady who met me was a very nice lady. She assured me that they would take good care of Masago and I wanted to believe her. She told me that Masago will be kept in a cold place and he'd be picked up the next day 8/16. I paid the invoice with cash($204.51), said my good bye and left. However, I called them on Friday to check in and I was told that though Masago was picked up and taken to Mabank, TX, he hasn't been yet to be cremated, because one of the machines was down!!! I was so flabbergasted, livid, distraught and grieving knowing that he's taken so far away and not even been cremated. It just broke my already broken heart to pieces to smithereens! At that point, I had a serious doubt would I even get him back, because I had zero confidence in this pet cremation service so far. I just hope that I would get his ashes back and not someone else's beloved pet! I didn't even want to call them anymore and decided I would wait for them to call me when he's ready to be picked up. Today(6 days later last time I contacted them), I called them to see if Masago is ready to be picked up and Heath(that's who answered the phone)said yes he is. I asked him was he planning on contacting me and he said yes, we left you a message and I knew that was a lie, because no one called and left a message. I told him I had no message and he said he would have to check the call log, but HE IS READY TO BE PICKED UP to get me off the phone(They called and left a message, text and email shortly after I made the call). I'm so glad that those who left 5 stars for this establishment had great experiences, obviously, mine was not, but I'm so relieved to get him home finally. read more

Faithful Companion Pet Cremation Services - This is the email they sent to get more money from me if I pay my invoice after 5pm. Big red flag and very shady! - Pet Cremation Services Near Me - Mabank, Texas

From the moment I called they were very patient as I collected my thoughts to speak holding back my tears. The gentleman that picked up my Bro took the time to listen to a couple stories I wanted to share and his condolences for my loss. I received Bro back in one week. I'm much happier now that he is back home and I give paw to paw 5 plus stars. read more

Unfortunately, we have had 2 very senior dogs euthanized in the past 2 months. All of the people that I spoke to & dealt with at Paw to Paw were extremely caring & helpful in guiding me through the cremation process. They picked up my dog from the vet and returned the remains in the cedar boxed memorial that we ordered. The gentleman that brought the remains back to our house, was very sympathetic to our loss & was happy to ask & listen about our pet. I highly recommend Paw to Paw Pet Cremation to anyone needing a professional, compassionate cremation service for a departed pet. read more

My mother lost her precious little dog unexpectedly due to pneumonia. She was in shock and the wonderful people at Paw to Paw could not have been more compassionate, kind, and thoughtful. They made a very painful ordeal just a little less so. Their line of merchandise and services meets any need and the price was very reasonable. (I was actually surprised by the price.) from our experience, you couldn't possibly go wrong. read more

My 14 year old Bichon Frise Gringo Starr passed away at home Thursday November 5th. I saw a listing for Paw to Paw Pet Cremation and made the call. Compassionate from the first moment, they guided me through the steps and came to pick him up quickly (I live in Dallas and they have an office off Grand Ave). For pick up, cremation, packaging including a lovely box, and drop off, the total was $279 and worth every penny. COVID aware, too. Thank everyone for making this hard time a little bit easier read more

Faithful Companion Pet Cremation Services - Pet Cremation Services Near Me - Mabank, Texas

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My baby girl got hit by a car and passed away , it was kinda late and every cremation place was closed except for paw to paw so they saved me , I didn't want to Barry her and they treated me so well and my baby girl when I got there , the employee even cried with me and let me take my time , I didn't go to the mabank location, I went to the one in Dallas but im sure both are equally amazing, thank you so much paw to paw I also got my baby girl back to me quick read more

We recently lost our 17 year old Basenji mix, Bentli. Losing our sweet boy was devastating. He was our son. We extend our extreme appreciation and respect to everyone at Paw to Paw for their thoughtful and loving manner in which they handled Bentli's cremation arrangements. The Paw to Paw facility in Mabank is lovely and includes a tasteful private reflection room to spend a few last moments to say goodbye. The process of selecting how our boy's ashes were to be stored was graceful and unrushed. We are truly blessed to have had this wonderful experience at such a difficult time. We highly recommend Paw to Paw. read more

Faithful Companion Pet Cremation Services - Pet Cremation Services Near Me - Mabank, Texas

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My little Nashville died suddenly last week and Heath and Gerri were so gracious and helpful in guiding me through this process with compassion and genuine care. They were extremely efficient, timely, and easy to work with. Thank you again. read more

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My experience was amazing. Our sweet old dog had drowned in the pool and they came to get the body with an hour and a half. The man who picked up our dog was so nice and gave his condolences. They really show they care with the delivery of a custom card and seeds to grow flowers. Thank you Bob! read more

I have tried so many times to contact Paw to Paw. Their voicemail was always full, no one ever answered the phone, and I sent emails and never heard back. I was wanting to have my pet cremated and could never get thru. I can't rate their actual services, but I can say that they are totally unreachable and never respond back. It made my stress of losing my pet worse than it should have been, just the stress of not being able to get thru to any one was horrible for me, so thanks for nothing Paw to paw. read more

Friendly, helpful, professional and compassionate service. I had to let go of my 14 year old Australian Cattle Dog, Kiah, after her battle with cancer. Having just left the vet's office after the euthanasia feeling distraught and exhausted I thought I had a cremation service located. But then I found out that due to the COVID-19 situation we could not have a private service in which I could be physically present. I did one more frustrated Google search in the parking lot of that crematory and came across the number for Paw to Paw. I was indecisive and in no shape to drive from Fort Worth to Mabank, but the girl on the phone (Heather?) calmed me down and assured me that they would take care of everything. Amazingly and to my relief, they arranged for someone to come to my home and pick up my Kiah and a couple of days later we were able to have a quiet private service at their beautiful facility in Mabank. Paw to Paw really came through for me when I needed it. Thank you! read more