Compassionate. Professional…read more Patient and KIND. Pet Memories of Rockwell Texas went above and beyond to take care of our unique situation. Miss Dee and Mr Nick in particular were amazing. Thank you for everything.

Pet Memories provided a compassionate and respectful experience during a heartbreaking time. I…read moreappreciated the gentle care and dignity they showed me and my sweet baby angel. Their promptness & beautiful location made the experience a little less difficult.

Dr Henderson was so caring and understanding. She made the process as comfortable as possible.read more

I would give Dr. Heinemann 10 stars if I could, very understanding and respectful of what we were…read moretrying to do. Took the extra time to explain step by step what she would do while at the same time interacting with my baby girl as best she could. The experience for my baby and myself was exactly what I had hoped for calm, respectful, and as easy on the two of us as possible. I will use them again when needed and will recommend to all my friends when they are in need of this lord sent service.

Kirsten was so incredible throughout the entire process. I could not have asked for a better…read moreexperience. 10/10 would recommend for any pet parent who wants the best for their loved one.

I recently had to put down my 17 yr old Labrador. He worsened quickly over a few days, and I knew…read moreI didn't want to do it at the Vets office cold tables. I found Codapet online and booked Dr Kirsten Stukey on a Sunday- 2 weeks before Thanksgiving. She responded quickly after the booking and even came much earlier when I realized my boy was not doing well, and I needed her sooner. She came on time, was kind and patient. She explained everything and answered any questions. I am very grateful to find this service last minute on a weekend. It was more expensive than at the vets office but at home is much much better for your pup. Dr Stukey was great. My dogs ashes were at my vets office in a beautiful cedar box just over 24 hrs after Dr Stukey left with my dog. (Pet Memories cremation service in Rockwall). Thanks Dr Stukey for your kindness and patience during this hard time. Pics of my pal, Kibo

Having had several pets over the last 20 years, we have relied on Dr. Fiona's care. The time,…read morecompassion, and support she showed towards our dogs during their final moments were exactly what our family needed when we faced the loss of our pets. Saying goodbye to a beloved pet is one of the hardest decisions we make as owners. Our dogs were at home, comfortable, and not fearful or anxious about what was happening. I remember one of our dogs having an emergency and having to take him to the vet. He was anxious, and it was time for me to let him go. Seeing him on the cold, metal table broke my heart. I vowed that when the time came for our other dogs, I would choose Compassionate Care. I cannot express enough how incredible this service was during such a heartbreaking time. Dr. Fiona took the time to let us say our goodbyes without rushing, providing us with the space and support we needed.

In this day and age, more often than not, we spend a substantial sum on products and services and…read morethe outcome is average. Not in the case of Dr. Fiona! Just Wow! Recently we euthanized Ginger. She was fourteen with rapidly declining quality of life issues. The usual when,where,how thoughts and discussions took place over weeks . After referrals to Dr Fiona and the description of her process,the decision was made to use her. Now, each pet lover decides the type of food,level of care etc they are going to give their animal. That ranges from just enough to get by to treating them like humans. No matter your level of care, Dr Fiona will open your eyes to a level of compassion for your pet you've never witnessed. Yes, this service cost significantly more than going down to the vet's office. They come to your home and over the course of one to two hours lovingly usher your pet to the next stop. Beautiful. I highly recommend you consider Dr Fiona and her service.

The new ownership is so much better here now. This location is super clean and well organized…read more Everyone is super friendly and busy. This is a well oiled machine with strict rules in place in ensure you will get back your baby. I always to a witness cremation here at this location over the years and let me tell you even though this is a big corporation, they still make it seem like a family owned business. I have witnessed all the grounds compared to the previous ownership. 100 times cleaner and safer. I would recommend this location of Fond Memories any day.

If I could give this place a less than 1 star I would. They made my experience of losing my pet a…read morenightmare. I had to put my baby to sleep and the VEG in Allen sent him to Fond Memories on the 21st of January and from that day on my experience was a nightmare. I called them as instructed because I wished to have the black cat urn and was told by Andrew it would be two weeks - ok so I paid and waited. I called every week until the 23rd of February and was finally told they did not have the urn STILL yet they had been telling VEG who I was also calling that they had to get a tracking number. Veg told me they had shipped it but they also needed to get a tracking number leading me to believe that my pet had been shipped back to them...BTW they deliver the remains not SHIP them. I called VEG 4 days ago and was hung up on by Cheyenne and when I called back she had the audacity to tell me I hung up because I could not hear her. A complete lie as I told her to take me off of speaker phone. I finally spoke to Kendall at Fond Memories and she told me that they needed to call and find out when they would receive the urn...I cancelled the black cat urn and they suggested I could take another urn and then transfer him to the cat urn?? I just took the other urn and who knows what I will receive today when I pick up his ashes. Maybe just plain dirt! Do not use this place.

LOOK AT THE PICTURES. Just want to bring this back and remind everyone to NEVER leave your dogs…read morehere. This is what they let happen to my dog's head over the course of 6 days. They said they "didn't notice" until day 6, but if they were taking him out for the 1x1 playtime I was paying an extra $30/day for they surely would have. I still have not gotten an apology from the family or their daughter who works the front office who was down right rude to me off the bat when I called to discuss it, because they have enough repeat business that they don't care about customer retention (or taking decent care of the animals in their care) There are so many other boarding and dog walker options, don't give this place your money, they don't deserve it.

Was a great experience never have boarded my dogs anywhere, we had a Vacation out of town fr two…read morenights. This location was amazing, close to us, nice to the dogs and nice about us bringing our own food, toys, treats. They have lots of options for your dogs room, there some that have a dog camera.

I lost my sweet cat Boo on Sept 17, 2024. I received his ashes on the 19th. When I opened the bag…read moreup I found a small package of his fur along with his paw print with the box. I burst into tears seeing they had given me two things I didn't expect and will cherish. Thank you for your care of my sweet baby Boo.

The service was arranged through my veterinarian hospital and I did not know it was through…read moreHeavenly Pet Cremations until the precious remains of my dear Tofu was returned to me. Enclosed and presented in a privacy package was a kind note from Heavenly Pet Cremations along with a card from the staff of my vet hospital. Every item was placed neatly and with evident care within the package. You have made a tough moment easier to process and I am grateful to know care was extended for his gentle soul to rest peacefully. Thank you for the preservation of a beautiful memory.

The respect and kindness of the people in this place was quite moving for us in a time of sudden…read moregrief. We am so grateful for this team during my boyfriend's cat's passing. I wish I could remember the name of the woman who helped us during our appointment. Thank you guys for everything. Zeke peacefully remains beside us every day because of you.

Peaceful Pets picked up our amazing and beautiful fur baby on Monday afternoon, June 15th to have…read moreher aquamated. I called Peaceful Pets 3 times on the 15th of June to make arrangements and asked for her favorite towels and toys to be placed in the aquamation machine with her. They told us that they can be placed into the machine with her, but they will not dissolve. We understood that and asked if they could just place those items in the machine with her at least. They agreed to do this. We asked for the towels and toys to be returned to us so we could put those items (wet or dry did not matter) on the shelf alongside her urn. 2 of the Ladies that answered the phone when we made the arrangements added those wishes into the notes in the computer (bold and larger fonts). 3 times I called to make sure the notes were in the system for the people in the back to see who were doing the aquamation. 3 times I was told that the notes were in it. We even took the most expensive package they offered and chose a different urn than the one that was in that package. We chose one that looked like a White Angel Bear with Wings (our fur baby was a longhair domestic baby who looked like a Persian). My husband always said that she looked like a little Teddy Bear, that is the reason we chose the Angel Bear Urn. When we received her urn back that Friday, June 19th, 2026, we noticed that her towels and favorite toys were not in the bags we received back from Peaceful Pets. I called them and asked them about those and where they were. I was told that the towels and her favorite toys were thrown away like trash. The arrangements and our last wishes were ignored completely and basically overflown when they read what was in the system. HOW CAN THIS BE OVERFFLOWN WHEN IT IS BOLD AND WAS WRITTEN WITH A LARGER FONT????? This is completely unacceptable!!!!!!!! We are so hurt by this. First, we lost our beloved fur baby completely unexpectedly and then our last wishes were ignored like they did not matter. We wanted those things back because they belonged to our fur baby and NOT Peaceful Pets! Those were not Peaceful Pets things to do with what they felt should be done with them (throwing them away like trash). Those were supposed to be put onto the shrine we created. Those were her and our last wishes! We were also told TWICE that someone from Peaceful Pets would call us back to explain how this could have happened. Well!!! WE ARE STILL WAITING ON THAT CALL (FOR THE LAST 5 WEEKS)! Peaceful Pets does not care at all. We even took the largest package they had, which was the Platinum Private Package because our fur baby meant the world to US!!! We did not put the toys in there with her because our "Trashcan" was full or we did not have any other way of disposing those!!! THOSE WERE HER TOWELS AND TOYS, AND NOT PEACEFUL PETS THINGS! And again, there was no phone call from the Supervisor explaining how this could have happened after we were told on June 19th that those items were disposed of by the people doing the aquamation. We called Peaceful Pets again 2 times a week later and were again told that we would receive a call from the Supervisor about how and why this happened. Again, that was 5+ weeks ago. Still no phone call. They care about the money but not about the fur-babies they are supposed to take care of during the aquamation process. On their website, it states: "We will care about your fur baby like we would our own"! If they care about other grieving pet parents' babies like they do their own, I feel very sorry for their pets! Those people who did this do not have any business working at an aquamation or cremation for pet company! THIS IS UNACCEPTABLE! We are still very hurt and very angry. We trusted our fur baby to Peaceful Pets DFW in Arlington, TX and now would not even bring a plant to them to be re-planted! Absolutely horrible Aquamation Place!!!!!!!!!!

The people at PR are truly a blessing. Having it already be such a difficult time, they were there…read moreevery step of the way and we were always met with compassion and sympathy. I couldn't recommend this place more in the circumstances. Thank you guys so much

Thank you so much for your beautiful work and the kindness of everyone that works there. The…read morehandcarved urn is so beautiful, you can tell the care and detail you put into it, the swatch of fur keychain, the paw print and nose print...all of it means so much to me and is so wonderfully and thoughtfully done. Thank you for taking such good care of my girl, Ruby.

We have taken our dog here a few times over the years including this evening on 3/30/25. I am…read moregrateful for the staff and the fact this amazing resource is available at all hours of the night, weekends, etc. The care our dog has always received is very good and compassionate. It's not easy or inexpensive to staff an all night animal emergency facility. I felt our final charge was very fair for the service and peace of mind provided by the staff and the Vet, Dr. Thomas. Dr. Thomas did a great job for us and was easy to talk to. Nice job to everyone. Thank you for being there all hours of the night. Dan S. Plano, TX

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.