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    Fall Landscaping

    5.0 (1 review)
    Closed • 8:00 am - 6:00 pm

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    Construction or installation

    Gardening

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    3 months ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (48 reviews)

    $$

    I never got the promised night-before call/text, they confirmed measurements for both floor and…read morefull-height backsplash twice then didn't do the backsplash at all, and the measurer was extremely rude in my home. When I called, two different 'managers' clearly didn't want to be bothered, lied that I had to come into the store for a refund, refused to connect me to the right person, put me on hold and hung up on me twice. Since cancelling I've gotten multiple calls/emails/texts about the already cancelled project from different places. This store made it very clear they do not care about their customers, and I won't use Lowe's again.

    This is an update to my previous review on our Pella sunroom window/door fiasco. We paid Lowes…read moreagain to replace the same sliding patio door with one going in the correct direction. They gave us a $600 credit towards that door for getting our $5000 order 100% wrong. We waited another couple months, paid our contractor to take out the wrong door which we have to sell ourselves to recoop the money and install the door that Lowes delivered. The contractor had difficulty with the door installation and told us (once it was installed) that it was definitely not the same quality door that we had paid for originally. Also, the door would not close enough to lock. I believe the handle screw holes where not placed correctly. Once again, back to Lowes. Had to prove to them that they sent us a low quality door to replace the high end one that we had paid for.... twice! Their response, we'll send something to make the handle lock. We certainly can't afford to buy another door. We definitely can't afford $1500 for the contractor to swap out another door. This is a nightmare. We asked for the cash difference between the original door and the low quality replacement that we received and also asked that they send their own installer to change the handle so we have a locking door. We'll never get the high quality door we ordered and paid for. It appears that Lowes is not willing pay us back the difference in what we paid for and what we now have installed. Could they have intentionally sent us a low quality door because of the $600 credit they applied for screwing up our entire window/door order? I'm starting to think so. Still waiting for their solution.........

    Fall Landscaping - landscaping - Updated September 2026

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