This company has ignored me, they seem like they don't know how to install a brand new HVAC unit…read more My condo has been flooded by the water dripping from the handler in the ceiling. They came for 5 minutes, checked it out and nothing was fixed and I was sent an invoice that same day for $115. I shouldn't have to pay for their mistakes. Horrible experience with them.

We had a Zone Damper installed by Solutions Heating & Air to accommodate our sick daughter living…read morewith us to have air conditioning year-round. But his work did not last very long. We called our service man Vic Melvin who sent Solutions Heating & Air to do the work. From the start it has not performed and worked well. Many calls to Vic and stating our problem not keeping her room cool today he says it needs to be replaced. We will not recommend Solutions Heating & Air that installed the Damper Zone for us not will be recommend VIC MELVIN. Disappointing to see that they do not stand behind the work they do.

It was a very trying time for both Kaminer and ourselves , but they were very diligent and kept on…read moresearching for what the problem was. We are very thankful to do business with them as they are very professional and knowledgeable.. Thank you Michael and all the other techs

What went well? Everything! The work crews were punctual, efficient and courteous! The equipment…read moreappears efficient. The work was done on time as promised.

Very quick to come out and service a old heater unit. They were very helpful in fixing past…read morerepairmen's mistakes and sending me pictures/a detailed description of the problems. I also liked they did not try to sell me on purchasing a new unit. I saved their phone number and will definitely use them again!

My house thermostat had been climbing all wrek: We had children and granddaughters coming the next…read moreday. Company set us up for the hour following our call. Responsive and prompt. Technician was knowledgeable and diagnosed my HVAC pack rapidly. Having succeeded in fixing our pack, he explained what he'd done. AC worked right away. In 15 hours the house had dropped 12 degrees. Very oleasant and f

2nd time around the work and the price was the best. Also all the help you will need. This is the…read moreonly A/C group I will ever use. Thanks John

My unit went out and Richardsons was quick to provide us a quality service. Charles was able to…read morehelp us out when we really needed it!

We had a clogged drain line in our front yard. They sent a technician out on Sunday night and…read morehelped us get the issue resolved quickly. They came back the next day and replaced some fixtures and toilets in the house. The service was great at a great price.

I had a horrible experience with On Call Plumbing. The technician was incompetent . I reported the…read morebad job to the office and they sent the SAME guy out to repair the damage that he made. He denied that he did it , and the office defended him . They finally sent someone out after I sent pictures of the mess. Never again!

Thermostat not responding to my request, also have an issue with mold in the area registers. Upon…read morearrival, I explain the situation to him, and he went into the attic and tested the blower unit and determined that not enough power was getting to unit. I should contact an electrician. Did not perform any other tests on the system. When I explained my concerns about the mold, he said that we don't use the M word around here. That I needed to call a remediation specialist. Remediation specialist said I need to figure out why the system is creating so much moisture, which is why I called this company. He did nothing to determine that and refused to do any further checking of my system. Nice fellow, but not worth the money or my time.

My AC stopped working and searched for a company that could help. They responded extremely quickly…read moreand gave an accurate time of when they could be on site. Service charge was only $45 where other companies were quoting $90. Steven came out and evaluated the situation. He told me what was wrong and explained everything. He did not try to sell me on a bunch if extra unneeded equipment. Instead, he educated me on what to do to try and avoid what happened from happening again. I would definitely recommend P&W and will use them again in the future.

Needed a new A/C, called around and found Air Masters. Could not be happier with the quality of…read moreservice and professionalism. Susan in the office returns your call. Kevin is quick with a quote, detailed, upfront, explains all fees in writing with no hidden costs. Installation was fast and the team, was extremely knowledgeable, professional, and considerate. Air Masters is my forever HVAC company!

Our home warranty company contracted with this company to service two of our air-conditioners. The…read morefirst unit took nearly 5 months to install and they left our home in disarray without installing the duck work. We had to hire another company to finish the job. They visited our home seven times in a attempt to service our upstairs unit. They finally said they weren't able to diagnose it. Another company was sent and they diagnosed it as a bad compressor and replaced it. These folks aren't technically capable of working on sophisticated equipment and wasted months of our time . Their degree of ineptitude is astonishing and I don't have the time or patience to explain every crazy thing they did in our home. Just beware and stay away from them .

I am in West Columbia, SC not San Francisco, California…read more This is a copy of my review left on Google .... Edited to add ... Here it is 2 years later and you still haven't completed the job that I already paid you to do! I have , since gone out and found a more reliable HVAC company. As for voice mail messages, the only messages I received were the ones asking if I wanted to renew the yearly service agreement, and I still have them! ---------------------------------------------------------------------------------------------- Original post ... Mack Heating & Cooling installed our system in 2016 and we have always had great service until recently. I paid for the Yearly Service Agreement in 2023. A technician visited on 02/07/2023 and did everything except he was "unable to run heat mode at this time." It was noted on the invoice the technician "Will need to stop back by to verify refrigerant levels and initiate defrost mode" they never did! Honestly I forget all about until I received a call from MACK, I wanted to check my records so I let it go to voice mail. A week later (03/29/2024) Mack called again asking if I wanted to renew the yearly service agreement and when I pointed out that they never returned to complete the previous service call all she said was "That's on us". She made no mention of sending a tech out, only asking if I wanted to renew the yearly service agreement. She repeated "That's on us" several times but never tried to resolve the issue. Invoice Number 13140-1 Edited to reply to response ... Yes you did call and leave voice mail messages. They were to see if I wanted to renew the yearly service agreement. No one ever called to schedule the return visit to "verify refrigerant levels and initiate defrost mode" ... and you still haven't completed the service for which I already paid you to do! MACK's reply ... Mack Heating & Cooling, Inc. (Owner) 11 months ago We are very sorry you did not receive the follow visit to check refrigerant levels. We tried to call and left 3 voice mails after the 2nd pm visit in 2023. We always strive to give the best service to our customers.

I won't call anyone else! Came home to a 84 degree house at 4:30 pm. They had me up and running by…read more6:15. Kenny is a great technician! Thanks!!