This company has ignored me, they seem like they don't know how to install a brand new HVAC unit…read more My condo has been flooded by the water dripping from the handler in the ceiling. They came for 5 minutes, checked it out and nothing was fixed and I was sent an invoice that same day for $115. I shouldn't have to pay for their mistakes. Horrible experience with them.

We had a Zone Damper installed by Solutions Heating & Air to accommodate our sick daughter living…read morewith us to have air conditioning year-round. But his work did not last very long. We called our service man Vic Melvin who sent Solutions Heating & Air to do the work. From the start it has not performed and worked well. Many calls to Vic and stating our problem not keeping her room cool today he says it needs to be replaced. We will not recommend Solutions Heating & Air that installed the Damper Zone for us not will be recommend VIC MELVIN. Disappointing to see that they do not stand behind the work they do.

I am in West Columbia, SC not San Francisco, California…read more This is a copy of my review left on Google .... Edited to add ... Here it is 2 years later and you still haven't completed the job that I already paid you to do! I have , since gone out and found a more reliable HVAC company. As for voice mail messages, the only messages I received were the ones asking if I wanted to renew the yearly service agreement, and I still have them! ---------------------------------------------------------------------------------------------- Original post ... Mack Heating & Cooling installed our system in 2016 and we have always had great service until recently. I paid for the Yearly Service Agreement in 2023. A technician visited on 02/07/2023 and did everything except he was "unable to run heat mode at this time." It was noted on the invoice the technician "Will need to stop back by to verify refrigerant levels and initiate defrost mode" they never did! Honestly I forget all about until I received a call from MACK, I wanted to check my records so I let it go to voice mail. A week later (03/29/2024) Mack called again asking if I wanted to renew the yearly service agreement and when I pointed out that they never returned to complete the previous service call all she said was "That's on us". She made no mention of sending a tech out, only asking if I wanted to renew the yearly service agreement. She repeated "That's on us" several times but never tried to resolve the issue. Invoice Number 13140-1 Edited to reply to response ... Yes you did call and leave voice mail messages. They were to see if I wanted to renew the yearly service agreement. No one ever called to schedule the return visit to "verify refrigerant levels and initiate defrost mode" ... and you still haven't completed the service for which I already paid you to do! MACK's reply ... Mack Heating & Cooling, Inc. (Owner) 11 months ago We are very sorry you did not receive the follow visit to check refrigerant levels. We tried to call and left 3 voice mails after the 2nd pm visit in 2023. We always strive to give the best service to our customers.

I won't call anyone else! Came home to a 84 degree house at 4:30 pm. They had me up and running by…read more6:15. Kenny is a great technician! Thanks!!

Service call late one afternoon due to no cold air coming out of our vents. Text before 8 am the…read morenext morning. An appointment was set up for later that day! Could not be more amazed how it all fell into place. And we had cold air several hours later! Everything was explained to us - and invoice was detailed. Thanks to Everyone who worked together to make this happen!

This company has been doing work at my house for many years…read more They always do a great job and the cost is very reasonable.

We called Krantz Kooling and Heating to take a look at our HVAC which had been cycling on and off…read more The technician performed the complete inspection and diagnostics of the HVAC system. He diagnosed the problem and we made a plan for how to fix it. He also gave me some great suggestions for how I could get more life out of my system. Great call. Very prepared and well trained technician. Thanks Krantz!

We have had Krantz as our preventative maintenance service for almost two years now. We had a…read moreBi-annual contract set up. There were multiple times I had to call to have them come out and service as they were behind on our contract, on top of that they never walked staff through regular monthly repair information. I was told on the phone today that filters should be replaced every month, they only service the filters on the time scheduled for a bi-annual check. They do not send a reminder or share best practices for getting this done for us (not the HVAC professionals) who are supposedly just supposed to know how this is done and what is needed of 60 ton units. We pay people for their expertise for a reason. On top of that they wanted a $100 per unit that needed to be looked at (our business has 8). The unit that is currently down is our main unit which they had "checked". They left the belts out of the unit on top of the roof, and kept the motor running after sending a quote via email for just belt repair, which there was no response to due to change in ownership, which they were told after resigning our contract and sharing new ownership contact information. This caused the transformer to blow, which we now have to repair on top of replacing the belts they removed and never once reached out to us asking to confirm this information or if we wanted to be serviced for this project. They left it to deteriorate. The last time we were serviced was 6 months ago meaning we were due for a bi-annual inspection and no one was sent to take care of this. I called another company who came out today and showed me photos of each unit, and the unit at hand that had the issue, which Krantz last touched. They walked me through everything I needed to know and let me know they also do monthly preventative maintenance options if need be. It is a shame that a business who's job is specifically HVAC could be so careless to let this happen and show no form of remorse or concern when the issue was addressed being argumentative on the phone because they sent an email in December (to the wrong ownership). Funny because when we spoke in February to finish off the invoice, Unit 1 was never mentioned, or the repairs they said they sent a quote on. In the two years we have been with them we already spent 20k on repairs. Sad. Anyway look for another business especially if it is for commercial work. Otherwise you will be spending a lot of money in the long run.

It was a very trying time for both Kaminer and ourselves , but they were very diligent and kept on…read moresearching for what the problem was. We are very thankful to do business with them as they are very professional and knowledgeable.. Thank you Michael and all the other techs

What went well? Everything! The work crews were punctual, efficient and courteous! The equipment…read moreappears efficient. The work was done on time as promised.

Great job ...called right back several times over weekend …read more. Helped us make it thru the weekend until he could come monday and fix problems....very professional.... Great price ....thanks josh

Alex, the technician who came out to service my unit was phenomenal! Very professional and…read morepersonable! Job well done! Would highly recommend!

Outstanding veteran/family owned HVAC company. Dedicated to customer service. Very fair,…read moreknowledgeable, efficient, and expert technicians. Had an emergency issue and called Jason. He sent his son Josh and co-worker Steve. They came immediately after finishing the job they were on (after regular business hours). They immediately diagnosed the problem and provided a reasonable estimate for parts and labor. While Steve cleaned and prepped the AC unit, Josh went to get the part (compressor). Upon his return, they had the AC unit going and the house cooling within an hour. Great job!

Jason Bryant Heating and Cooling provided us with superior service at a very reasonable price. In…read moreaddition to replacing our 20++ yr old unit, they were able to fix several ductwork issues that were causing our home to not heat and cool properly and were definitely causing our electric bills to be way higher than they should have been. They were friendly, professional, prompt, along with very knowledgeable. We highly recommend him and his company. Ray M

After being out of power for five days during our storm Helene in September, 2024 I decided to have…read morea Generac Whole Home Generator installed. After getting bids from three companies, I went with Carolina Conditions. They were the lowest cost ($4,500 under my highest bid) and could do it in the most timely manner. The install crew, lead by CJ Van Etten arrived on time and got right to work. I did tell CJ how I wanted a neat appearing installation. Of course during the day I had numerous questions, and each one was answered with easy to understand replies. I was very impressed with their attention to details during the install, while always being aware of my property and plants surrounding the generator site. The whole install team did a great job and as the customer, I was delighted with my install! SC Stimson

I have never reviewed any other company but I feel I must warn people about this company. They did…read morea terrible job at my home in Lexington, S.C. I had to have all the work redone by another company and it cost a lot of money. The county inspectors, Dominion Energy and two master electricians from other companies looked at their work and were shocked at the poor workmanship. They left the outside meter box in an unsafe condition with exposed wires and dangling master on/off switch. They used the wrong wiring and the wrong sized breaker in the inside breaker boxes. They destroyed every surge protector in the house as well as several appliances. They offered to fix some of it, but after seeing the quality of their work, I was not willing to trust them again. They were also way too dismissive of the scope of the problems they had caused; arguing that it wasn't going to require much to fix things. I felt like they focused on the need to avoid costs of repair rather than how to make things right in what was clearly a major screwup by a new employee who was way in over his head on this job. Add to all this, they said they would compensate me for some of the cost of fixing their mess and I never saw a cent. The company may be okay for HVAC work but I sure don't recommend them for electrical work.