Called because my movers locked their keys in the car .....danny morell was there in a flash....had…read morethe door open in seconds .....very reasonable .....cant say thank you enough :)

I looked for a body shop in Scranton, PA through Yelp, when my son had an accident there involving…read morea Volvo. But there were no reviews posted, so selected this vendor and went to its website (http://www.total-collision.com/). I talked with the owner, Matt a few times. He was very responsive despite I called from a distance (Harrisburg, PA). He quickly proved that he knows auto repair and auto insurance repair practices. He interrupted his work day and drove 20 minutes to look at the wrecked vehicle at a tow facility. He took pictures that he emailed to my phone. He began a painstaking vehicle repair appraisal, but learned that the costs of repair would exceed the vehicle's value. So I did not arrange repairs. Amazingly, he refused payment for his efforts -- the calls, the trip, the photos, and the appraisal-in-process! He said it was part of the business. As far as my experience, Matt & his operation, Total Collision, are responsive, trustworthy, and dedicated. I would entrust vehicle repairs to him anytime. I wish that his body shop was closer to my home! NEH (Harrisburg, PA)

Ran across these guys by accident in a distribution center after the big snow. Unfortunately my rig…read morewas stuck in a snow bank and Michael and Steven from redline worked very hard to get me out. As they weren't there to actually do towing work (fleet maintenance I think) they didn't really have much in the way of tools to do the job. But with hard work and a can do attitude they got it done I was very impressed! Highly recommend these guys!

UNPROFESSIONAL AND INCONSIDERATE! I called redline to inquire about towing a vehicle from my…read moreproperty, MIKE answered and said "ya im not going to do that" and hung up on me. Correct me if im wrong, but is it not in a businesses best interest to answer questions a potential customer may have? Completely turned off by this loser. Good LUCK WITH ANY FURTHER BUSINESS VENTURES ASSHOLE.

Lauren is great. Very knowledgeable and great customer service. He helped me out in 2 bad…read moresituations and didn't over charge me.

Lauren is great! He is a very educated mechanic and very reasonable with his prices. He has a large…read morecustomer base but is still able to finish your repairs in a short period. Very fair, he's not going to tell you that you need something you don't.

Excellent service. We have 2 Isuzu cab-overs, we didn't purchase either from Nicholas but when we…read morego for service, they treat us like we did. And it doesn't hurt that they are right around the corner from us. Thanks, Paul- and your guys. Joel BestDarnMovers

These people took credit card info over the phone for payment without verifying the authenticity or…read moreidentity -- for a commercial truck!! Someone fraudulently used my card -- OVER THE PHONE (on the July 4th weekend no less) -- and they took it down and charged $20,000.00 to it without verification of I.D. Yes -- $20K - you read that correctly. When I reported it, they were less than helpful or sympathetic and refused to file a police report on their end. BAD & UNETHICAL SERVICE!! I've filed my own police report -- don't do business here! -- Their website also lists an email that is no longer valid. Someone did return my call the next morning - but not before they called the criminal first and told him that I had canceled the card and transaction - thus allowing him to lie some more -- idiots.

Scranton collision is hands down the best body shop in Scranton. They kept me informed during the…read morerepairs ! They would let me know when they were having trouble getting parts. Carla was very helpful setting up my rental, Rich explained the repair process when I went to get my estimate. Shane was the guy keeping me informed and Donny did amazing with the repairs. You couldn't even tell that anyone painted the vehicle ! Larry is by far the best painter in the area !!!! A+++++++ review.

I took my car to be repaired there after it was hit while parked. Dropped my car off Monday…read moremorning and on Tuesday morning received a call that my car had been vandalized, all 4 tires stolen and two windows damaged. I went there to view the car and not only was I not shown the car I was treated horribly by the manager there. They are currently trying to hold me responsible through my insurance for the damages, so not only was my car vandalized, I have to go through all the hassle of contacting my insurance company and having to wait to have this place and my insurance battle it out. I would defiantly not recommend taking your car to be repaired here especially if you are a woman for fear that you will be treated as horribly as I was. edit: update over 2 weeks later and I still have not got my car back. The damage that was done to my car was conveniently underestimated by the garage. To top it all off i received a phone call from my insurance adjuster regarding the wheels they originally put on my car to replace the ones that were stolen and he termed them as unacceptable and unusable. The damage to date is all 4 wheels, 2 windows my windshield wipers ALL quarter panels the hood and i think some damage to the roof as well. This garage is not a safe place to take your car to be repaired the security is lax and the customer service is awful. Please learn from my experience so this doesn't happen to you !

I hit a deer with my truck and also needed other damage on the back from a seperate claim fixed…read morealso and I took the truck to frank and I got the truck back when he said it would be done if you need great work done without any BS or hassles go see frank he does a great job! very professional guy my truck was like brand new when I picked it up i'm still getting compliments on how great it looks

Tom is a very knowledgeable, well mannered, accommodating, fair and willing to share and help…read morecustomers who needed his expertise. I am highly recommending his shop for all your transmission help. Shop is well kept, clean and organized. Thanks for your help Tom. Be safe and happy motoring.

Tom tells me he does service Audi's and he'll be happy to take a look at it. His diagnostic fee is…read more$59.95 I drop my vehicle off and two days later he calls me saying there is codes coming back into his diagnostic computer. There are 2 cylinders reading faulty. He tests both cylinder with his multi-meter and they are reading ok. He tells me he doesn't have the Audi computer diagnostic tool to read all of the information coming from the car. He says he doesn't service enough of these vehicles to invest $1000 in the correct tool but he spend $4000 on the one he has and it will give him very general readings and is really meant to be used on other vehicles. A few days go by and he finds there is water going into my transmission control module. He offers to purchase a used replacement from eBay for $75 because a new one from Audi is $1500 and he still doesn't know if it will solve the problem. The used one comes in and doesn't work. A week goes by and he can't go any further into my issue, once again he does not have the right tools to copy information from the old computer to the replacement. He says I owe him $431.61, I have to pay him or else he keeps my car with a mechanics lean due to non payment. I am now currently in the same exact position I was when I first started with Tom, except I am less $431.61, I have 2 non functioning TCM's (transmission control modules), wasted a week of my time, and still have to pay someone else to fix my vehicle. This could have all been avoided with an honest original answer about not having Audi tools to service their cars. I found another Audi service tech who's diagnostic is slightly higher than Tom's (99.95) He claims he can read information off Audi's and copy data from TCM's. IF YOU DONT HAVE THE THE RIGHT TOOLS, WHY LEAD PEOPLE ON SAYING YOULL LOOK AT IT THEN CHARGE THEM LABOR FOR REPAIRS THAT ARE NOT DONE! Beware, another shady mechanic.