I had a fabulous experience at Familia Dental Addison and specifically with Dr. Hilton! From dealing with Dr Hilton's amazing staff who got me in same day and all were extremely helpful to dealing with the doctor himself was nothing short of extraordinary. I saw a large office to the left of the front desk which I assumed was the doctor's office and found out it was the office manager's desk, although the lights were always off and she was never there (I have gone to the office 3x in 6 days), despite the other very hardworking women at the front desk crammed in a tight space working their butts you off all with a smile on their faces! Dr. Hilton, was kind, courteous and compassionate, all the things you look for in a dentist but also in a decent human being. He was very transparent with what he was going to do, checked in with me and and answered all my questions. I have worked in healthcare for 15 years and he was one of the most poised and gentle providers I had the pleasure of calling my dentist. It's sad to see such a wonderful office that takes Medicaid!! Get such a bad reputation on sites like Yelp. If you don't believe me give Dr. Hilton and his staff a try for yourself, you will be pleasantly surprised! I cannot sing he or his staff's praises higher enough! I would give Familia Dental 100 stars if I could! read more

Do not come here ..they are absolutely horrible ppl....they do not care about you or your well fair..they are very very rude. They are slow with care and don't care how long you waitm read more

Dr. Shah is an excellent dentist. His assistant named Bethzaida Solis was horrible. Rude, liar, unprofessional and bossy. Demanding for me to step away from the xray machine several times while yelling. No courtesy no please or thank you. I had to tell her one minute while she was startling me. I the replied "dam" out of frustration and her unappreciated yelling and demands. Bethzaida Solis is an awful dental assistant. read more

Doesnt matter how many times you call and specifically tell them what you're scheduling for. Walked in for a Wisdom removal, however they put me down as a regular cleaning. This is pretty often of how they work, it's lazy calls and slow service. Not my first time being here either.. read more

if you're getting your braces here prepare to go through 3-4 orthos at the same office that don't stay long enough to get to know your case , condescending staff, and an extreme lack of communication. I can't wait to cut ties with this place it should be shut down. read more

Dr. Shay is very nice. My problem is that you CANNOT talk to a person, I called last Monday no answer then when you except to wait for a call back so I call back today April 15th 2028 a get their message they will call you back they let the phone ring 3 times and hang up so know I call back and on hold forever. This is not a way to do business. I only been to this Dentist office in Addison on lake st. read more

By far the worst dentist I ever went to for orthodontic treatment. During my orthodontic treatment here the staff have poor communication skills regarding scheduling appointments, I feel like I was being mistreated and given an extension on my treatment when I technically didn't need any extension. Originally I was supposed to get my braces off in December. I did EVERYTHING as instructed by the doctor to do including going to appointments and wearing my rubber bands. However, a few times during my treatment when I had my appointment scheduled, they would call me telling me that the doctor will not be available on the date of my appointment so I need to reschedule it. I rescheduled the appointment because they needed to and when I would show up to the rescheduled appointment the doctor would tell me to stop delaying or moving my appointments because all I'm doing is prolonging my treatment. Each time I tried explaining to the doctor that it was them that needed me reschedule because of the Doctor being unavailable, THE DOCTOR WOULD NOT LISTEN TO ME AND WOULD TALK OVER ME!!!!!!!!!... all due to poor communication I feel like I was given an unnecessary extension on my treatment only to pay them more money from my insurance and feel like I was treated unfairly. As soon as my braces came off in August I was gone for good and never coming back here again! read more

Do not take your children there if they are on state insurance. They do not care about them, only the money. They bill state insurance without providing services. This really sucks because my foster twins need dental services and this is the only place that takes the insurance. read more

the worst dentist you could go to I went in for one filling and all of a sudden I needed second filling they did hurts and i've never had dental sensitivity now I do and especially in the area that this doctor filled. I doubt he even filled it correctly as every time I now floss I get pain. Save your time as they never see you on time. Save your money or insurances money and go to a more reputable place! read more

If I could give a negative 100 I would. They are by far the absolute worst dentist in the world. Stay away from these quacks. They have no idea what they are doing or what they are talking about about. Unprofessional and try to gauge insurance for unnecessary treatment. My former dentist was the best but his staff made it difficult to schedule appointments. I would rather deal with billing and scheduling issues than bad dentists and this practice is by far the WORST. I HAVE DEALT WITH BAD DENTISTS IN THE PAST BUT THESE GUYS TAKE THE CAKE AS THE ABSOLUTE WORST. read more

I scheduled an appointment for myself after my kids had an appointment here and the lady up front told me their next available appointment was Jan 21 at 2pm I got several confirmation texts and a phone call the day before. The day of my appointment, I get here and sign forms and was told to sit down and waited over 20-30 minutes. I was then called up and told that my appointment wasn't until Feb 11 which is not true. They said they'd squeeze me in since I waited all this time but this is completely unprofessional and I don't think I'll be back. Their scheduling system is terrible and they need to update the way they schedule appointments. read more

Familia Dental - Several confirmations text messages - Orthodontists Near Me - Addison, Illinois

They have some pretty good people here, some great dentist also, The only think I would change about this place is maybe to have a refresher course on HIPAA for some of these young ladies at the font desk.. Because they do make us sign that form right?? Be prepared to wait, there are some days when They are packed, also if you haven't been called after half an hour of your appointment, get up and ask. They will not tell you if dentist is running behind, and I've sat there for adjust an hour after my appointment time. read more

Never mind, too many bad reviews, my tooth is killing me and this place is in my network but I'm going somewhere else. Sucks but holy moly. Lol read more

Worse dental office ever. Slow and incompetent. If you schedule me for a 9 am appt why do i have to wait til 9:30 to be seen..Third visit and each experience is horrible. Id rather pay cash. Blue cross please give us better options i hate it here read more

Went in today for the first time and thought the place was clean, all of the girls working were very nice and Dr. Kim was a good dentist. I'm really excited I found this place. It was recommended to me by some friends and I am happy I went I waited all but 5 minutes read more

Originally went here because I liked the orthodontist, but they let her go. My children were told two years for there braces on , its been almost three because when appointments were cancelled they couldn't manage to get another appointment for over 8 weeks. There schedule sucks and the office staff doesn't have a clue what they are doing. I waited one time for 45 minutes after our appointment time and no one even acknowledged me until i said something and they took us back right away. Understand with Covid that they were on shut down but to get another appointment when they first opened it took an additional 6 weeks. Absolutely ridiculous. read more

Very unprofessional, very unorganized Dental assistant named Monica is very rude. They go to the back and talk about patients and their kids. I will never come here ever! Go some where else trust me anything better than Familia Dental on Lake st In Addison, IL read more

Tuve mi tratamiento de odontologia en esa clinica y es pésimo servicio y poco profesional, las asistentes parecen estar enojadas y poco delicadas ..No regreregresaria ni aunque fuera gratis... read more

They are a dental mill and are taking advantage of Medicaid patients to get them in and out just to take the money during billing. Trust me, I know how hard it is to find a dentist who takes Medicaid in our area!!! They are taking advantage of people who can't afford good dental care and are hoping that their patients are too dumb to realize that this is not good dental care. They are preying on people who don't know the difference between a good and bad dentist office. And YES, I have considered reporting them for medical fraud, but I didn't have a strong enough case. I still don't know what was in the x-rays and what they billed my insurance. I went in with my sister and they had us switch in and out of the chairs like a wrestling tag team. Mind you, this is absolutely inappropriate to do in nearly all medical settings, we were supposed to be seen separately but they wanted to take shortcuts. Each patient should take at least an hour or so, but they did the both of us within the hour, and at least 40 minutes of it was us waiting to be seen, so that's about a 20 minute visit for 2 different people, just not okay AT ALL. A lady came in to take x-rays, which hurt very badly because she did not position the mouthpiece correctly and it was digging into my gums. After she took our X-rays, she started the cleaning process, which she did not do correctly. She did the teeth brushing with that pink toothpaste stuff, she only put it on my front teeth, neglecting the molars. This is the odd part. SHE DIDN"T USE WATER FOR THE CLEANING!!! At one point she was pushing the spinning brush against my teeth so hard, I felt the friction heat my teeth and it really hurt. To me, I know she wasn't doing it on purpose, but it gave me the clue I needed to put this together; that she was not trained to perform this on patient because she was not qualified to do so! She was very nice though, however, I am positive that she was a dental assistant and not a dental hygienist because she failed to do the mouth cleaning correctly, which if this is in fact true, this is considered to be illegal and frowned upon. Lastly, like I said earlier, didn't use water to wash away the paste, but instead she tells us to get up and rinse out our mouths using disposable cups at the sink where they wash their hands. Yes, a dirty sink. So, I do what she said and swish it all out with tap water, and as I look down and spit, I see that the sink looks rusty and dirty from previous patients. This leads me to my next part, mind you, this all happened in a 20 minute time span because they aren't a legitimate place, even though they look like it. So, after that, we are seen by the 'dentist' (and I put quotes on that because I seriously doubt his credentials), who never introduced himself, was very rude and short with us, and seemed very impatient/in a rush. As I hop into the chair, mind you, he hasn't even looked in my mouth yet, he tells me, "Your teeth are fine, just make sure you brush and floss to prevent cavities." That was it, that was all the mighty dentist said to me. Dude, I learned that in kindergarten, its basic hygiene. Do you think I would be there wasting time if I needed to be told that? I was confused because I had concerns about my mouth that he never even addressed that were very obvious and visible if he actually looked. I am suspecting that he looked at my questionnaire I filled out prior to my visit and just assumed that my mouth health was somewhat average. For example, I keep having constant canker sores, but even though he saw them, he never spoke on it. He just went in and water flossed and also used a metal pick. He was going very aggressively I was getting scared he was going to cut my gums and tongue. That took around (and I am not joking) 50 seconds from the time I got in the chair and out of it. As I was getting out of the chair some other guy who was assisting pushes a brush covered in pink stuff in my mouth without telling me beforehand, and so I jerked back out of panic, his hand came out of nowhere and he was brushing this paste all over my teeth very fast, it got all around my mouth, he did this while I was getting up. After my sister went, the 'dentist' never spoke to us again, he just got up, went over to the reception desk and took off his gloves, started typing something, but pause real fast, HE NEVER WASHED HIS HANDS BEFORE TOUCHING THE KEYBOARD!!! Just then the lady who took the X-rays comes up behind him and says, "Did you want to see their X-Rays?" and he says, "No" and she cut in and goes, "Well, I really think you should." and he goes, " No they're done", and she looks a little uncomfortable and goes, "Are you sure?" and he dismissively and rudely says to her, "I'm sure". So, you mean to tell me that this guy NEVER LOOKED AT OUR X-RAYS???? They never handed us any forms or info papers based on our visit, they never gave us a paper for what they were going to bill my insurance. Please avoid this place. Just trust me. read more

Wow. Do NOT go here. As someone who works in healthcare I was appalled at the service I received here. This is never how things should be done. I have actually never left a review before, but I felt that this had to be said, as I would never have any anyone else to be subjected to this. I have actually been here before, and the service was fine. This time I was quoted a self-pay price and then charged double without explanation. Not only did I wait past my visit time, but countlessly asked why I was there (for my routine cleaning that they messaged me to schedule), they were rude in general (asking me why i have so much tartar and if I smoke when I Aldo have no visible tartar, sighing over and over) and when I was wincing in pain and pulled away because I was in so much pain, the dentist continued going without asking if I was OK. I have actually never been in so much pain at a dental visit in my life and I normally go at least two times per year to keep up with oral health. Not to mention my cleaning took less than 5 minutes and my teeth do not feel clean). Their rating speaks for itself. Do not go here, especially if you have any anxiety surrounding the dentist. read more

I've always been going to this dentist and have always complained about their service. If you're appointment this at 10 get prepared to wait 40 minutes to get called in. Today I was suppose to get my braces off, keep in mind that this is the second time i was suppose to take them off because last time they said no not today when they said I was. Anyway today I came in to finally take my braces off, we waiting a good thirty minutes for them to just tell me not today cause of my retainers. I know have to wait another three weeks to get them off. The nurses are really judge at that place, some are better then others. But overall I would never request this place to someone. Once my treatment is done, I am moving dentist. read more

I love this place but what really bugs me is that, when you walk up to the front desk they literally ignore you. They see that you're trying to get their attention but they just look away and it also takes a literal century for it to be your turn to go in. It's ok i guess. read more

If I could give them ZERO stars I would. Just don't come here for braces. The staff is nice enough (sometimes) but no one seems to know what they're doing. Constantly being told different things by different staff members. Wait time is ridiculous even with scheduled appointments. They told us "there was nothing more they could do" for my son with his braces and yet I still had to Ask why they weren't taking the braces off. Can not wait to be done with this place. read more

I have been going here for years and taking my son since he was 3. I have had cleanings, root canal and teeth extraction and have never once had a problem. Sometimes a long wait time but other than that...I have experienced nothing but kind and generous office staff and dentists. read more

The worst office dental place I have been to. We got here for an appointment and they made us wait for like 20 minutes before telling us that the Doctor wasn't their today. The ladies have the worst attitudes. I would not recommend coming here read more

Ridiculous wait times. 45 mins to an hr of wait time for every appt!! They dont care either.

I went there to get braces, and they only have the orthodontist there once a week. That had been okay for my 8 week appointment scheduling, but multiple times the orthodontist has simply canceled appointments, making it extremely frustrating and difficult to get another appointment within a reasonable time frame. Getting the braces off has been a nightmare. They schedule so many people each day for each time slot that getting into the chair on time (even in 15 minutes after) is a rarity. read more

Today I finally decided it's time to find a new dentist. I've been coming here for 2 years and every time I come I leave aggravated. I always wait at least an hour to be seen. What is the point of having an appointment in this place?! They totally overbook and I've noticed pretty much every time I've been there that more than half of the people that walked in after me were seen before me. Today while waiting I took a look at the Yelp reviews on this place and every single one of them was awful and I can see why. There is no professionalism about this place at all. Worst dentist office I've ever experienced and I'll be switching ASAP! I have good insurance that I pay for and to have to sit and wait an hour past my scheduled appointment every single time I'm here for a cleaning while all the patients with their free medical go ahead of me and walked in after me is just ridiculous. read more

I came here to get my two daughters teeth check up for daycare and Jessica was so sweet I will be coming back here

Very unprofessional! This is the worst place for your dental needs so stay away from them. Bunch of clueless people running this office and all they care about is your money and what insurance you carry. read more

If you care about your teeth don't darken the doorstep of a Familia Dental Clinic. When they give you a filling, you come home with sharp-edged gritty crap all over your teeth. They also tell you that you have cavities when you don't and when you confront them about filling the same teeth over and over, they tell you "FILLINGS DON'T LAST especially if you eat a lot of crunchy things like potato chips". Yeah Right. I am never going back. This Familia Dental is in Springfield IL. read more

Dr. Philip was great. They were fast and and very professional. I came in as a new patient and re repaired 2 fillings and did a cleaning in about 1.5 hours... read more

Is there ZERO stars??? I made an appointment yesterday with Dr. Flesher for today. Arrive... oh... he hasn't worked here in a while... but we have Dr. Nikki--great, but I like to check out the doctors/dentists BEFORE they work on me. She was nice. I wanted a check up and a cleaning.... they said, "sure" however when I got there...they needed X-rays... its covered under insurance.. I repeated.. I JUST WANT A CLEANING and a CHECK UP. They gave me the check up and said you need this, this and this done.... to the tune of $1,700.... I repeat I JUST WANT A CLEANING.... the Hygienist polishes my teeth and said, "I'm sorry--it's not our policy to do a cleaning when a deep cleaning is needed". OK--they completely wasted my ENTIRE morning... complained to office manager.. she replies... OH I'm sorry---I'll check with the scheduling office.... HOW MANY TIMES do I need to say I WANT A CLEANING!!! Awful...horrible place... will NOT go back! read more

First, let me say that I rarely write negative reviews, but people really need to be warned about this place. The waiting room reeks of cat pee. Literally. I didn't mind so much waiting in the dentist's chair for 15 minutes except that I had a large screen TV in my face playing children's cartoons the whole time. They polished my teeth BEFORE the cleaning, because the dentist was delayed. When the dentist finally arrived to clean my teeth, she was so incompetent that water was streaming down the right side of my face during the cleaning. I left with the entire right shoulder of the jacket I was wearing soaking wet. I also left with a chipped tooth from the cleaning! Both the polishing and the cleaning lasted for about 90 seconds, tops, and were nothing close to thorough. I also think they run a scam about telling you that you have cavities that you don't actually have and giving you fillings you don't actually need just to up their billings. They told me I had a cavity and wanted to fill it on the spot and I said, "no thank you." And when I got a second opinion from another dentist--no cavity! Do not let these people near your teeth. You will leave worse than when you arrived. They are also very pushy and aggressive with their "customer service." The place is a bullying incompetent scam. read more

Got my braces done here almost 3 years ago. They seem to care more about money than patients- and that is terrible. when I removed my braces, hygienist scraped too much into one of my molars, so I now have a sensitive spot. Over scheduling, receptionists are good to your face but you hear them negatively talking about patients. also, heads up- when they delay the removal of braces- it is because payments have not been completed/ braces are not fully paid for. The thing i disliked the most is that the whole experience is not formal, professional, and personal. you hardly get any time with dentists, rather deal with hygienist. read more

Worst experience of my life. People here are very unprofessional starting from the scheduler to the dentist itself. Will never come back to this place. read more

Went here with three of my kids today. waited over an hour past my appointment time before being seen. They never flossed or showed the kids how to floss. dentist told me that my 4 yr old should be seen by orthodontics. The staff and doctors are incompetent and are in practice to get Medicare money from the state. will never go back. read more

DO NOT WASTE YOUR TIME TAKING YOUR CHILDREN HERE, THEY ARE NOT TRAINED WORK ON CHILDREN. THEY DO NOT HAVE THE PATIENCE NEEDED AND WILL TRY TO DO MOST FILLINGS WITH NO ANESTHESIA OR BY HOLDING YOUR CHILD DOWN. MY SON HAS POPPED BLOOD VESSELS AND BRUISING ON HIS FACE FROM THIS DENTIST. SHE NEARLY MISSED HIS TONGUE WITH THE DRILL. NEVER AGAIN WILL I GO TO A DENTIST THAT DOES NOT HAVE A PEDIATRIC DENTIST WORKING ON CHILDREN! I had called several places to see when I can get myself and my children in for a checkup and fillings and this was the one with the soonest appointment. As I checked in I began talking with another mother in the lobby who had young children. I asked her what she thought of this place. She said that she will never take her young children to get fillings done here and gave me a referral for another dentist. I was already there so I figured I'd go ahead and get what needed to be done. Both children had cavities that needed to be filled. My daughter had them attempt to fill her cavities the day of our first visit. She was scared, they did not administer any anesthesia. They said they could not complete the fillings and referred her to a specialist. The next day my son had an appointment to get his filled. We came in, they shoved a piece of plastic in to pry my three year old's mouth open. They administered local anesthesia. He screamed and cried in horror as one person held his head straight, I held his arms and legs and the dentist began drilling away. After he choked on his own spit and began struggling to breathe, the dentist lifted him up saying he was choking on his own throw up. She said that he was not suppose to eat prior to the visit for this reason. I asked her why no one had told me this. She didn't reply. He had only had maybe ten goldfish crackers within an hour of the visit. She put a temporary filling in his mouth and told us to see a pediatric specialist. That's when things clicked. I asked her what her degree was in, she said general dentistry. She has never had any school related to pediatric dentistry, nor has anyone else in the office. read more

Worse dental experience in my life. I felt like I was getting dental service in Pakistan. They messed up my teeth, I had to find another dental to repair their mistakes. Their service is not professional. After 14 months, they said they would refund me. I have visited their office in Wheeling IL 3x per month, so thats over 30x in 14 months. I called with phone and they keep telling me my dentist will call me back, but he never did. I had to get the police involved to get a refund and their accounting department still did not give me a refund. I am thinking to take a lawsuit against them. Please don't go here, there are so many dentists out there that will be happy to assist you. Their staff and management / Doctor are not professional and carrying. My current dental, people are so nice and carrying and friendly. This place is a waste of time, their service might be appreciate in third world counties but not in the US. United We Stand read more

I cannot believe that they are allowed to continue practicing. Now that I am writing a review I see all the other negative reviews. We, my boyfriend and I, experienced everything they experienced in one return visit. From the inaccurate information given in the first visit by Dr, Molavi, to the extremely rude front desk girls. They didn't know what our appointment was for, told us there were 5 additional cavities to be filled - even thou we were told only about one that seemed to be an emergency, which is why we were here for an appointment. When they finally took us back the Dr. numbed my boyfriend up right away, but then proceeded to tell him that the tooth we had made the appointment with her to fix couldn't be because it probably would need a root canal and she didn't do them there. What???? You're a dentist - how do you not do root canals? Keep in mind my boyfriend is numbed already. At this point she asks him if he wants any of the other cavities filled. (Yup, the ones we didn't even know about.) We want clarification on which ones, cost, and billing which totally inconveniences everyone. By the time all of this is taken care of we have been in the office 1 1/2 hours and now they tell us they don't have time to do any work. We would have to make another appointment. WHAT????? My boyfriends mouth is numb and he is now kicked out. How are they still allowed to practice???? Why is this allowed??? read more