I would not consider taking your child here if you like getting scammed into out of your money…read more Also the doctors are rushing to get you out of the room as fast as possible my sons doctor was literally half way out the door while I still was asking questions and didn't seem interested in talking anymore. I can say front desk staff are super helpful, professional, nice and very welcoming.

From the owner: At MD Kids Pediatrics - Tomball (Formerly known as Pediatric Healthcare of NW Houston - Tomball) we…read moreoffer care for children from newborn through 21 years of age, including wellness visits, immunizations, sick appointments, and more. Our caring team is made up of pediatricians, nurses, and office staff who are eager to provide a knowledgeable & trustworthy experience for local families.

Dr. Casagrande is awesome -- professional and forthright with a twist of humor. The medical staff…read morein general is always amiable and knowledgeable. However, several of the office staff can be impudent and condescending at times. They seem to lose sight of the fact that patients are actually paying, repeat customers purchasing their services. It's no wonder why they felt compelled to put a sign outside the check-in window that warns about verbal abuse against the office staff. Does this really happen that often? Have they ever consider where the real root of the problem may lie?

I wish that I had started seeing Dr. Casagrande a long time ago, He is a straight shooter and no…read moresugar coating ..takes his time, you never feel rushed out the door...and he actually seems to give a damn about your health' I don't quite understand the reviews referring the staff, they were extremely friendly and efficient.... Larry C

I've been going to Dr. Lance Feray for years and he's the best. He's so helpful, nice and…read moreintelligent. I definitely recommend him for anyone.

Had appt for 8:30 am...after 3 people who came in after me got called back - at 8:50 I said…read moresomething at the desk. The woman who I was speaking to apologised and said it should only be a few more minutes. THEN this 20 something barely out of diapers much less any kind of medical training has to step in with some nonsense of "well it is within 15 min of your appt - you just must have arrived early!" I tuned out the rest of her diatribe...no lady my time keeper says it's now 25 min past my appt... Get into the room and get asked about my meds 3 of the 5 should already be on file and I get chastised like a child for not knowing precisely what milligrams of each of five medications I am on I am ingesting. And that next time I should cart them with me so they'll know. Uhm call me later when I'm at home {so my meds aren't exposed to wild temperature changes in the car} and I'll tell you and it will be in my file so we never have to discuss it again. I sit in the room basically ignored for almost half an hour when there are 3 physicians and 2 nurse practitioners in this office. I'm being assaulted by cheesmo 50's music in the exam room. I actually had enough time to almost fall asleep 3 times on the exam table. Finally when I get back from using the toilet the NP is in there she looks me over decides on drugs and vanishes. I sit for another 10 min waiting for the paperwork for the 'scripts and check out to arrive. 8:30 am appt and I didn't leave until nearly 10 am If I didn't think it would be no different at any other GP's office I'd switch but why bother to get more of the same old same old

I took my mother to see Dr. Whiteley, and we had a terrible experience. The clinic that was rude,…read moreand the wait time was ridiculous. I think this Dr. should consider retiring and he is hard of hearing, I had to repeat myself at least 5 times, and I am not soft spoken. His manner was slow and unprofessional. I would not recommend this office for safe healthcare.

Do NOT go here if you have mental health issues, they treat mental health as if it's something that…read moreword for word "everyone deals with" and acts dismissive instead of trying to help. All desk workers there are super rude and non communicative, you will be told different things by different people and ran around in circles. This office needs to be evaluated by the NCQA and the URCA as soon as possible, they openly discriminate

I can't say nothing bad about this establishment. Every issue every medication every problem I've…read morehad these doctors have gone above and beyond to make sure that I'm healthy. Dr. Jason is the only doctor I've met in Texas that can give a Cortizone shot and it doesn't even hurt. Sometimes they do run behind a little bit but just like a good restaurant you always wait because you know you're going to get good service

Must be bilingual to work here! It's Tomball Tx??? I have…read more9 years experience in the medical field. I am quite efficient in front and back office, but because I don't speak Spanish I cannot work here. This is the employment add from their most recent posting. It states, must be bi lingual do not apply if you are not bilingual. I understand one or two employees speaking spanish, but every single employee?

VERY VERY dissatisfied with the changes made to this office. We started seeing Dr Valdez in…read moreNovember 2019 and we were very pleased Shortly after that time he changed his office and joined the WORST Corporation ever. When you call them the call is answered by a Corp answering desk and you are not allowed to speak to the people that know what is going on or that you just saw. Also after the takeover we never got to see Dr Valdez but only his NP. I did not sign up for such poor service and/or half a** care. We have changed Primary Care and do not recommend this office. The Office Staff were great but not the Corporation.

TERRIBLE treatment for a new patient. My appointment was scheduled for 1:20. I arrived at 12:50…read moreassuming I would have paperwork to complete. They didn't call me up for the paperwork until 1:25, then told me it would be another 10-15 minutes before I'm called back- and an ADDITIONAL wait time in the back for the doctor... Absolutely unprofessional. If they knew they were that far behind, they should make their patients aware of that prior to their appointment time. Needless to say, waist of gas, waste of trip, I would never recommend, nor will I return to this unprofessional establishment.

I see two different providers at Village Medical. Right now, I just need a simple medication…read morerefill. They are 100% unresponsive. After 3 days, 3 unreturned voice mails, promised callbacks not received, and 31 unanswered phone calls, I have asked to speak to the practice manager. I do not expect to get that call back, either. Time to go somewhere else.

I decided to try Village Medical approximately 18 months ago. The providers I have seen are…read moreAWESOME. They were kind, genuinely concerned, patient, and listened. The 1 star rating is the result of the management, billing, and general business practices of the company and not a reflection of the doctors, nurses, PA, NP, or office staff. I encourage everyone to read the other reviews and take them to heart. This company's only goal is trying to figure out how they can charge patients more money. I have a very close personal friend that is employed by Village Medical. He is constantly telling me that all expectations are related to how many patients he can see and making sure he "codes" items correctly so the company can get paid. There is absolutely NO emphasis on the human interaction and quality of care. In addition, he has been told he will no longer receive the 401K matching that he was promised when he took the job. (I told him when they made that announcement last year that they were in financial trouble and he should start looking for another job.) Village Medical is a large company that is majority owned by Walgreens Boot Alliance (WBA) which is a publicly traded company. WBA stock has tanked and now they are scrambling to appease share holders. (Thankfully I don't own WBA. The last time their stock price was this low was 1998.) As a result of their poor performance, WBA has begun divesting some of their Village Medical offices in an effort to cut their losses. They are also applying pressure to Village Medical to increase revenue. As a result, patients and their issues are merely dollars to them. Fortunately I have found another provider where our relationship and my medical needs take priority over the amount of money they can get from me. Side note: When Village Medical responds to this review they will say the same thing they have said every other review. "Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence." Blah, Blah, Blah PS To the person (bot) that responds to this review, please reply with something different than what you put on every review.

I'm at so disappointed in the care and practices at this facility. I took my mother in law to AFC…read moreand the doctor almost prescribed a medication that she cannot have due to being on blood thinners, after she handed the doctor nurse and reception a list of her medications. That was in August. They over charged my mother in law $95. She is on a fixed income and has gotten nothing but the run around from the accounting staff and reception. If we can't treat an 80 year old woman with respect, if we can't listen to them and give them the best care, where are we headed as a society. Shameful. She has called so many times trying to get what is owed. I'm disappointed. I'm disgusted. I'm so angry. Everyone in my family, my circle of friends and my neighborhood will be told of these shameful practices. Do better.

I was very pleased with AFT Tomball, I went today December 8, 2025. I don't have insurance, so this…read morewas super easy, staff behind desk was very pleasant, doctor was very attentive. Excellent service for the money since I have to pay for it. I was in and out quickly.

Good place if you need a doctor visit and either don't have a physician or your current physician's…read moreoffice is not open (I.e. weekends). You can easily make a same day online appointment. They accept most insurance companies and it's a co-pay. Easy iPad check in at the front. They do have plenty of parking and this location is clean. I waited about 30 minutes after my original appointment time. Staff was friendly and helpful. Doctor was very nice, informative and knowledgeable.

The new lady at front desk wouldn't let me get seen after I've been coming here for 10 years. She…read moretried to tell me they don't take my insurance anymore. I was just there in the same month. The child in front me had peanut allergy and she wouldn't let him get seen either. It's been changed to fast med a long time ago and they were still taking my insurance. She needs to be on the same page with the company or she shouldn't be working there. Sent me across the street.