Advance Care LLC must be one of Richmond's best kept secrets…read more Two words: House Calls Recovering from surgery, my PCP was unable to give me proper aftercare, so they arranged for Advance Care to contact me and set up house calls (actually to my hotel room). Over a period of approximately 30 days, I was visited by a RN about a dozen times to tend to my needs. Nurses visiting me were Meg, Amy, Missy, Danni, and Debbie. Each was professional and personable. One nurse who visited me 2 or 3 times had a strong John Rolfe redolence on her first visit; not noticeable on subsequent visits. But the care she gave was first rate, same for the other nurses. And the best part was that Medicare covered all expenses. :) I believe they offer more services than just house calls, so I anticipate contacting this week to see if they can/will serve as my PCP.

Advance Care Hospice recently took care of my mother. Having been the family member that had the…read moreinitial meeting to get my mother into their care I have to say I am totally disappointed in their communication with me. I met with her nurse and the social worker during her care. My concerns were blown off and not addressed. When my mother passed I was not contacted by this company to let me know of her passing. I found it very unprofessional and simply cruel. Never again would I use or recommend this company. I have had to use hospice care for loved ones before this and never been treated with such disrespect.

I was forced by the county to use their doctors at this office legally after a bout of depression…read moreled to me going into a nearby hospital. I kept them as my doctors for far too long, a few years, out of convenience. I have been mistreated terribly there. I had 5 different doctors in 3 years (they all quit because the place sucks). They have repeatedly been very late for appointments and they don't apologize when they're late. They have randomly made me quit multiple medications cold turkey, and they lacked empathy when I explained how terrible it made me feel. during the process of making me quit a med cold turkey, my doctor prescribed another medication that induced mania. she tried to blame the drug-induced mania on me instead of accepting the fact that she was altering my brain chemistry and messed up! Oh, and I had been suffering from the mania for 3 days without a call back from the doctor's office despite me calling their emergency line to make sure I can stop taking the medication that made me feel manic... Flash forward a couple of months. I just moved across the country to California. I missed my last appointment with Henrico Mental Health due to having to move to another state because of a family emergency. I still have my info on file and the CVS near me said she just has to send the refills to my Richmond CVS and they can send them to a CVS in another state... Dr. Malloy then started saying she wasn't sure my meds are the right ones for me.. despite not asking me how I was feeling mentally, etc. Previously, when I've inquired about med changes, Dr. Jessica Malloy has stated that she believes they are the only thing "keeping me stable..." then She went on to say they're not the right ones for me while we were in the phone so that she can save herself the hassle of having to call in a refill for me. A doctor should NEVER do things like this out of spite for a missed appointment. My experience with this place has been absolutely horrible and I have suffered PTSD from them over the years from multiple incidents. I'm done. I DO NOT RECOMMEND THIS PLACE. Grade: F

I came here for the initial meeting/evaluation of my son after we took him to the neurologist to…read moreconfirm that he has a mild case of hyper-tonia (I may have spelled that wrong). They have been fantastic. They spoke with my husband for the initial phone interview and sent us paperwork to complete before our initial appointment. We had an appointment for 9 AM and were met pretty quickly. We met with the coordinator (Katy) and with the PT (Katie) and OT (Anne) for evaluation. They were friendly, informative, and very professional. They each talked about the steps/process that they were about to do and what they were looking for. They informed me on what to look out for and what their suggestions were. At the end of the evaluation, Katie - the coordinator, talked about the plan that we were going to do, the steps that will happen, and the payments. VERY professional and helpful with all the questions that I had. This showed that they had the best interest for my little one and to have him on track with his development. It hasn't even been more than 3 days and they have been able to follow up with us on my son's upcoming schedule for his therapy sessions. We decided to do the therapy session at either my son's daycare or home so that it is part of his daily routines. This whole process was first hard to digest, but the people here made me, as a first time parent, feel more at ease with the plans and expectations. I look forward to seeing how the OT and PT goes and how we can help my son get back on track.

I've been seeing Glenna Smith for several years in Stony Point. I only have nice things to say…read moreabout her! She always has a smile on her face and a warm inviting energy. Not only that but she has always provided outstanding medical care for myself. Whenever I have had to leave a message or request anything, her response rate has always blown me away with how quickly she gets back to me. I would highly recommend her and hope she stays as an available provider for many years to come!

I started seeing Gkenna after my previous nurse practitioner left the practice. Changing providers…read moreis exceptionally stressful. However, I was so pleased when I met Gkenna. She is kind, professional and has always reached out quickly if I needed something. Her new location is convenient the office staff is welcoming & very accommodating. If you had problems with other offices, this wasn't Glenna's fault, and I'd encourage you to reach out to her practice now as it will most definitely be a better situation.

Ellie is a phenomenal therapist! I came to her with complex trauma from my childhood as well as…read moreadult experiences, and she helped me to get to the roots of everything that happened and truly heal. I have seen progress from the very first session, and, while a lot of the things we've discussed have been difficult, the process has always been satisfying, hope-filled, and -- in a strange way -- fun. Ellie is an extremely knowledgeable therapist who stays up to date in her field. Equally important, she made me feel seen and valued for who I was, from day one. Therapy with Ellie transformed the way I see myself, relate to others, and approach my problems. Ellie is a woman of profound faith, and it shines in the way she is able to love her clients. God truly works through her. I really can't say enough. If you are considering therapy, I highly encourage you to contact Ellie Shumaker.

Dr. Nelson is amazing doctor! She was kind, compassionate, knowledgeable, responsive to all…read morequestions, and most importantly patient with our daughter! She worked with us and was very flexible getting us scheduled, completing the evaluation and getting the results to us. It was well worth it!

I interviewed Dr. Dabney for a research piece I was doing for Humanity Upgrade Magazine. I asked…read moremany difficult and probing questions and was struck by her depth of knowledge and nuanced approaches. She has systematically taken the best aspects of her traditional medical training and combined it with psychology and life coaching. I know of no other practitioner that combines these varied disciplines into one practice. She integrates these diverse skills to offer patient-centric personalized care. She has expertise in relationships, stress management and addiction. She also specializes in helping people who want to transition off psychiatric medicines. This integrative and comprehensive approach is the future of healthcare. I have interviewed many experts, it was striking how open minded Dr. Dabney is to taking the best aspects of multiple disciplines in order to help her patients.