I do NOT recommend this practice. The individual therapists and docs are fine, but I am disgusted by the cold, disconnected, confusing, and inflexible way in which they interact with their patients. Their billing policies are absurd and make me feel completely disregarded, especially considering the technological challenges of navigating their new portal. People come here for help and are instead forced to deal with a complicated, confusing interface, and then callously told that they have to pay a lot of money if they don't get the technology right. Months ago I was held liable for a session when I had to reschedule inside the 24 hours required, yet I didn't get any kind of compensation when my new therapist canceled on me TWICE in two weeks AT THE LAST MINUTE. Now I am being charged $165 for barely missing my video meeting with my prescriber, when it was the first time I had used their cumbersome and confusing new system, which told me that my browser was not supported, and sent me scrambling at the last minute to figure out the tech as I was trying to log in. I even called the front desk to tell them that I was having trouble, and I kept getting voice mail. I requested that the charge be waived and I was sent an apologetic and "understanding" message from Billing, acknowledging the difficulty dealing with the new portal, but refusing to waive the fee. That is fucked up. I will not be paying that $165 and I will not be seeking services from RCC anymore. Their platform sucks and so do their policies. Find another therapist or therapy practice.....this place SUCKS. read more

Richmond Creative Counseling - When you go to log in for your appointment and you're told your browser "isn't supported", so you scramble to figure it out last minute. - Counseling & Mental Health Near Me - Richmond, Virginia

The reviews here aren't outliers--the billing practices are absolutely predatory and they aren't willing to work with you when it comes to these fees. I've been going to RCC for 5 years, never missed an appointment once, but was hit with an automatic $165 charge after a scheduling mixup (the appointment time wasn't what I had scheduled). They don't call you to check in or send reminder texts. This isn't the only issue I've experienced at RCC. read more

This is one of the worst places you can go. The providers themselves are fine but the organization tries its hardest to take advantage of vulnerable people. They constantly make mistakes on billing and try to gaslight clients and insurance companies into not fighting it. You're better off almost anywhere other than here. read more

Do. Not. Go. Here. They are unethical, greedy, and rigid. They just want your money and have absolutely no regard for humanity. Aside from the fact that the counselor wasn't great and told my daughter who was sexually assaulted to "detach from her body" and provided little guidance beyond that, my daughter then got in a serious car accident and obviously missed her appointment THAT DAY. Even though she called and gave proof of her accident occurring that day, they have been relentless on trying to obtain her late fees. They have gone so far as to take her to court over a few hundred dollars. Meanwhile, their yearly revenue is over 20 million dollars. To claim that this establishment is providing any mental health benefit is ironic at best. They are taking advantage of people who are struggling, preying on their instability in order to gather fees. Save yourself and find a better practice. read more

My son was canceled after I refused to pay a 100 fee for a missed appointment due to illness - he threw up on the way to his appointment. All I wanted was a call from the business office, and got no response. Anyone considering counseling should stay as far away from Richmond Creative Counseking as possible. The BUSINESS office staff policies are uncaring and cruel. Be warned! read more

Extremely predatory practice. No official guidelines on grace periods, on purpose. Providers will make you wait 15 min for the appointment to start, however when the roles are reversed will lie and say that they waited ten minutes for you (apparently that's their grace period? Not sure) when it has only been 9 minutes and cancel the appointment to charge a no show fee. A one minute lie cost me $165. Get your medications and leave. Do not stay long term with this practice. read more

I recently started coming here when my provider switched offices and I have had no issues. There was a bit of a wait and a learning curve with the portal in the beginning but once I got my first appointment set up it's been smooth sailing for me. Was able to put my insurance card info in through the portal when I forgot to bring it one day. My provider is amazing and front desk has always been pleasant and professional read more

While the providers have been great, dealing with their scheduling coordinators, online portal system, phone system, etc. has been horrendous. There's really no point in having a great psychiatrist or a great counselor or what have you if you can't actually schedule appointments to get in to see them... read more

I agree with other's statements about office policies. Billing is a nightmare, they don't always go through your insurance properly then charge your card on file for the full non-discounted rate. And - I am currently showing a balance for an invoice that they billed my card on file for. If I didn't check, I would have paid it twice. The patient portal is AWFUL. You cannot select text or calls for notifications, only email. I received a call initially to reschedule an appt due to the provider needing to cancel (after it took weeks to get an appt). All subsequent communication was via the portal - all portal notifications were via EMAIL...literally no option for texting...it's 2025. The portal is via a website and not an app. Calling the desk to deal with appts is no better, and even then if they make subsequent changes it's all via the portal/email. The office is very unprofessionally run. Love my provider, but since I'm seeing them for ADHD...the office policies are an additional challenge I do not need. read more

The providers are great. But the office staff and policies are horrible. If the providers are late to a meeting nothing happens. But if you're only a few minutes late they bill you hundreds of dollars. A bit of a double standard. This place says that their reasoning for everything is to remain "HIPPA compliant"... but this is the only facility where I can't even call in for something simple for my wife as my wife works during their office hours. They wrote the wrong date on the prescription and all I was asking is to have the doctor correct that so she could get her medicine filled. Their error, not ours. I spoke to the office manager before about being billed for a missed appointment (my father is bipolar and was in a crisis so I had to handle that). They didn't care and charged me anyway despite the numerous times clinicians were late and I never once said anything. I love my doctors here but can't stand the rest of it. Watch out they will bill you for everything and make excuses as to why they can do so little when you call in. read more

The therapist my son saw for months was great, but the business office, particularly billing, was awful. After months of trying to get someone to call me back about a late cancel fee that was charged, when my son was throwing up an hour before his appointment and called to cancel, I finally got a call back where they told me he should have taken the virtual appt option. This place seems to care about one thing - money. Don't waste yours! read more

They have just created more challenges for me and brought a bigger divide between me and my child. If your child needs support or you need it with your grown child. Don't go here. read more

Our son went to the Nurse Lauren W. She was arrogant, unhelpful and rude to us. Did not return calls or emails, when my son was suicidal Lauren didn't take the time to give us the numbers to call, instead gave me a quick call with some names of old places to contact that took me all morning to find. After a year and a half my kid is not better. Please don't make my mistake with your kid. read more

I love Dr.Woolfolk and would reccomend her. One complaint I have is that this practice does not believe in a holistic aproach to medicine, hence the 3 stars. Getting an appoinment doesnt seem to be an issue like other offices in my experiance. read more

Truly a great practice. Never had any issues with their organization or scheduling. Bobby and Lauren are awesome and have helped me tons! I was so lucky to find this place when I moved here last year. read more

I was disappointed to have my 13 year old daughter prescribed meds after only sitting with her 1 time and talking for a mere 30 minutes. The dosage was too high as well. How well can you know someone in that short of time? When I was asked to join them, I was the one who had to ask all of the probing questions of the practitioner to try to understand her methods, who she was, what is her approach to young teens, Etc. My daughter was not impressed and her feedback regarding some of the practitioner's suggestions were very concerning. My suggestion: Talk to the psychiatrist or practitioner by yourself first to see if you approve of their background & approach. If they want to get there own first impression of your child and know little of your opinion, that's understandble. read more