When I first realized I had a hearing problem I went to the Family Hearing Aid center downtown. The experience there was just fine but when their office opened in Kahala with Jay Lariosa and wonderful Wendy in the office, I transferred immediately and I'm glad I did. (It's closer to home too.) Jay has taken good care of my hearing with regular testing, regular cleaning and listening to my concerns. Communication is so important and Jay is an expert at it. Wendy is an epic office administrator, kind, gracious and always with a smile in addition to being super efficient. Overall, I feel that I am in very, very good hands in the "Family" of the Hearing Center. read more

They provide excellent care and are very amiable. Good choice of hearing aids. Great follow up.

The type of quality is great. Hearing is critical to my well being. Family Hearing center in kahala is the best.

My mother-in-law is 98 & I went to our cleaning appointment today (father-in-law 102 is bed ridden so I only took his hearing aids for cleaning), as always, Jason & Wendy team is the best. Good service, friendly smile & always feel welcome. That is why they are called family hearing, because we are treated as family. Mahalo read more

Love our hearing aids....went for our cleaning appointment which was fast and professional. Love Jason and Wendy......definitely friendly, and professional. I would highly recommend this company to address your hearing needs. Life is much better and easier, with excellent hearing. read more

Prompt, professional, thorough, pleasant experience!!! Very friendly and up to date with the latest innovations!!!

Wendy and Jason are the primary team members who take care of customers at the Kahala location. Both are compassionate, friendly people who make their customers feel right at home. They will schedule you for quarterly appointments to clean your hearing aids and replace your batteries. It is part of FHC's customer-service program. But if you need an emergency repair, you can usually secure an appointment -- within a day or two, sometimes earlier. They understand how important it is to be able to hear (!) and will do their best to support you. Finding a parking space is easy at this location, especially before the mall shopping/lunch crowds arrive. **Note that the Kahala location of Family Hearing Center is open on weekdays, not weekends (I am writing this in June 2025). If you cannot make a regular weekday appointment at the Kahala location (due to work, etc.), you can ask for a weekend visit at one of their other locations on Oahu. Very convenient! read more

I have been a patient at the Kahala Office for two years and go for quarterly check ups. The hearing aids I was fitted with have worked well for me. I have been favorably impressed by the service provided by Jason and Wendy. Jason is extremely knowledgeable and always provides useful tips. Wendy is friendly and helpful, such as when I've needed to change appointments or run out of batteries. Highly recommended. read more

As always I was greeted by Wendy and Jason and made to feel like family! when I explained that I would be taking an extended trip, Jason made sure to retest my hearing device, had adequate batteries and accessories! That is CARING QUALITY SERVICE exemplified!!!! MAHALO a nui loa! Roy read more

I tried different hearing aids but this is the Cadillac of hearing aids with great customer service. It's worth every penny invested. Invest in yourself. You've earned it. read more

Communication with the client is excellent. They are very accommodating and helpful and informative. I think this provider loves his work and his assistant in the office is very kind. I strongly recommend this business. Quality products too. read more

Have been going there for several years due to having loss . Jason and Wendy at the Kahala branch are always helpful, positive and friendly. Highly recommend Family Hearing Aid Center. read more

Family Hearing Aid Center, Jason Lariosa and staff are great with the services they provide. Very professional, knowledgeable and caring of your wellbeing and needs. read more

Wendy --receptionist is a very nice and accommodating person. She is a welcome site when u enter the office. Jason- friendly , polite and efficient. Lil like having my ears cleaned. Rooms are clean and neat read more

Great service, very convenient, free parking. Jason is always friendly and professional Highly recommended.

Always pleasant, efficient and on time. All my questions are answered . Nice to see the inside of my own ear. Then I know it's clean each time n read more

Dad has been going to Jason for years now with no complaints - and he's kind of picky about things. Jason is efficient, so easy to interact with, and very knowledgeable and accommodating. Wendy, at the front desk, always makes you feel welcomed when you enter their office. Thank you Jason and Wendy! read more

Jason is great. Not only knowledgeable about hearing but he's also honest. I had Sudden Hearing Loss in one ear and suffered a whole year before I went to Family Hearing in Kahala. There are only a few places that have the Crossover type of hearing aid and Family Hearing is one of them. He took care of me and I have to say that the follow up is incredible! I go every 3 months and he checks the hearing aids and gives me batteries. All included in the original price. My husband went to him for his hearing problem and instead of just selling us hearing aids he said my husband should see a specialist and surgery may help. It did! Jason is awesome!! read more

I was on vacation when I had a hearing aid malfunction. They were able to see me within an hour and fix the problem so I could continue my vacation with full hearing and make it to the cruise ship on time. They were very friendly and helpful. If I lived in Honolulu, I'd be a patient for life! read more

Very personable, thorough and professional service at every visit - not to mention the convenient location, free and ample parking!

Jason and staff always provide excellent friendly service for my mom's hearing aids.

I got tested for hearing loss at the prompting of my spouse. I went to the kahala office and met Jason. The office is very nice, clean, and modern in the kahala office tower across Longs. Jason was on time and did a thorough exam and found that my left hearing was lacking. We discussed options and I chose to have an over the ear aid on my left side only. I got fitted and picked up the hearing aid 2 weeks later. I was told that it can take a while to get used to it. I gave it a couple of months, coming in every 2 weeks to tweak it. Jason was very patient with me and I'm probably one of the few patients that can't adapt to the device. He was very gracious and was kind to offer me a refund even though he spent hours on my case. If and when my hearing gets worse, I will definitely go back to see him for help. Until then, I'm very grateful to him and this company. read more

Although I was satisfied with my previous hearing aid provider for over 10 years, the personalized evaluation & care I received with Dr. Jason Larissa on my first visit was a 5 star experience. He covered the anatomy of the ear, physiology of hearing & how the brain works; the mechanism of hearing aids & an individualized approach to meet my hearing deficit. The entire experience was friendly & warm yet professional. I would highly recommend Family HearingAid to my family & friends. read more

There's no better place because service is super good which begins with Wendy at the reception desk. Jason follows with clear explanations to all your questions. Very clean and friendly. read more

I went to pearl city office. Visiting and my lyric was out. They took great care of me. Thank you so much.

I have been going to Family Hearing Aid Center for almost 20 yrs and have been seeing Jason for about 10 yrs or more. He and his staff has always been very friendly and helpful when I go in for my 3 month check up. The checkup and free batteries are a great plus to the great service that they offer. read more

The spirit of Aloha is alive and well at Family Hearing Aid Center! We have been working with Jason in Kahala, and he is outstanding. Wendy, the receptionist, is also friendly, patient and helpful. Specifically, Jason is: 1. Knowledgeable and experienced, really knows the field, has lots of experience and can answer all of our questions thoroughly and thoughtfully. 2. Patient and available, readily responds by telephone and/or email with a quick turnaround time, makes plenty of time to speak with us and shares information and his considerable knowledge. 3. Truly concerned for our needs, thinks things through and makes useful recommendations. 4. Listens, retains all we have shared and puts it together with his expertise, to give us good, concrete and wise advice. 5. Flexible, willing to work with us remotely as we live on an outer island. 6. In it to serve the customer, not in it just for the fees. 7. All around excellence and care. read more

After visiting/interviewing four possible places to buy my hearing aids, I settled on Family Hearing Aid Center. I just felt so confident with Jason, his knowledge and the services he provides. I am absolutely thrilled that I finally made the decision and chose this company. I recommend, with no reservations, Jason and FHAC. read more

My partner and I finally went to see Mr. Jason Lariosa approximately a month and a half ago. I've heard so many good things about Jason as a person from many acquaintances and friends. They have multiple locations and I chose to take my partner to him after I reached out to the clinic through their Instagram page. To my surprise, Jason (himself) thoughtfully replied to each and every one of our concerns/questions via direct message, before we even set up an appointment. My partner is in her mid thirties and she suffers from substantial hearing loss in one of her ears. She has never gotten around to making an appointment to see someone to address her progressively worsening hearing issues. After 4.5 years of her not being able to hear me and other people well, I realized the seriousness of this problem and finally made the appointment on her behalf. I can only imagine how anxious and frustrated she must've been in social settings having difficulty hearing clearly (although, I still think she liked not being able to hear me at times). When I called to set up the appointment, the phone was answered by Angela. She is just the most sweetest, pleasant person ever! The process was a breeze. When we got to the center on the day of the appointment, we were promptly greeted by Angela and Jason. The offices were nicely set-up and extremely clean/neat. Jason patiently listened to us while my partner explained her history of hearing loss and her concerns. He led us from room to room while carefully explaining each process and performing all the necessary examinations (I think we did about 2-3 exams total). We found out that she was without approximately 60% of hearing in one of her ears. He recommended a particular hearing aid and walked us through the selection process. We were shocked to find that hearing aids are now made extremely small. You can barely see it! There are all sorts of colors and sizes with all sorts of bells and whistles that can make life better for sufferers of hearing loss. We decided to go with a traditional over-the-ear type PHONAK hearing aid, which is almost completely hidden from sight when tucked behind the ear. He set it up right then and there and tried various settings until my partner was satisfied. Jason gave very specific instructions on how to ease into using the hearing aid and how to care for it. He assured us that if we weren't completely satisfied with that particular one, to return to the center. We were told to schedule a follow-up appointment so that the settings could be upped/changed after wearing it to get used to it for about a week or so. When we returned for the follow-up, it was an in-and-out sort of appointment since everything went so smoothly. During both visits, we had Jason's undivided attention and never felt rushed or pressured to do/buy anything. We'd like to thank Jason and his staff for their knowledge, professionalism and amazing care. To those who are hesitant because you're young and feel uneasy/embarrassed, please don't. Family Hearing Aid Center treats both young and old patients. I learned so much during our visits about the importance of preserving our hearing. They also make custom ear plugs for those who attend concerts, so I plan to get those done in the near future! read more

We have gone to family hearing aid Center twice and Wes and Jason both were knowledgeable and patient and I feel like they really are concerned about you. They were very helpful in helping us to choose a hearing aid and not pushy at all. read more