Purchased a Spa a year ago so this will serve as feedback to customers and Family Leisure. Purchase - Nice selection of Spa's overall. Pricing is best early-mid summer. Pricing was somewhat negotiable but don't expect anything greater than 10% in discounts. Delivery - Spa was set up and delivered. Expect an all day delivery window initially then a call to narrow down. Placement and set up was quick. This is where the service/delivery rep flunked and needs to go over controls, filling, draining, filter replacement, warranty, etc., with the customer. The rep only showed me how to fill it and that was it and he was in a rush to go. Warranty - Have had a couple of issues, one minor (due to incorrect procedure explained by service rep over the phone), the other caused the Spa to be unusable. Here again expect an all day service window with a follow up call to narrow time frame. More to follow post work... read more

Visited the store looking for patio furniture. Overlooked by staff,no assistance offered..left after 20 minutes &no contact.(I was the only customer there) read more

I am very disappointed in the service / scheduling department. I brought a hot tub which leaked. Call service and was told to check the cut off drain value and send pictures. I did all that, than was told that it might be the cover causing the leak, "Really", finally I was told that it would be several weeks before someone could come out and was given an appointment date. On the appointment date, I was told that it was canceled and I was push back a week because someone had quit, it was pool season and someone should of call to tell me. Finally, someone did showed up only to tell me that they couldn't find the leak and that it needed to be drain and put on blocks so they can see if it was leaking under the center and that it might be the cover since it was foaming up when the pump runs. I told the technician that it isn't the cover and we can drain and fill the tub back up so he could see for himself but he didn't want to do that and said that he wasn't going back and forth with me on the matter. He said that he would call it in and they will set me a new appointment. I call service only to be told that it would be several week again and that I needed to drain and fill the hot tub up and let run 24 hours to see if it was still leaking and if so, to call for an appointment. I expressed my dissatisfaction that I spent $10'700 for a defective Hot Tub that leaks and can't get quality service. As of today, the problem is still not resolved. read more

Family Leisure - Leaking Hot Tub - Hot Tub & Pool Near Me - Memphis, Tennessee

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I can't complain about anything. Customer service was excellent. Billy took care of us from the minute. He seen me looking on the website for pricing .He gave me a free installation and $1000 off coupon which went towards the purchase. I got the pool during peak season so I had to wait one month for the install, but everything went exceptionally well. we are definitely enjoying this pool and also while they were digging up dirt in my backyard, they dug up a Indian arrowhead and I had appraised and it valued at $5500. read more

To start off, this is not a place for inexpensive patio items. But, their prices are reasonable for the quality of what they are selling. We were greeted quickly after entering, and had all our hot tub/spa questions answered in great detail. Sale prices were very good, and we will likely go back to purchase. Huge showroom shows off what they sell. It was very nice to see things in person, and not in catalogs! read more

Really bad since i bought my pool came with issues This year i had issue with keeping my pool clear so after hundreds of dollars n following their instructions thry just told me they recommend to drain my pool n put fresh water worst idea u can have its goin to this store read more

I purchased a very expensive massage chair that included a 2 year warranty. Came in today regarding issues with my chair and was informed that there is a $100 trip fee to come out for repairs. I was not aware or informed of this at the time of purchase. And no additional information was provided. Of course, I paid the $100 reluctantly.... It is a very expensive chair. But I will never ever do business with Family Leisure again. Would give zero stars if I could. read more

Around 20 years ago we purchased a Tropitone patio set (table, umbrella, and 4 chairs) from Watson's which is now Family Leisure. To this day it still looks great and we have had no issues. This weekend we decided to go look at sling chaise lounge, cushioned sofa and chair for under our covered patio. Our experience with salesman Louis was outstanding. Louis is very professional and it was a pleasure making another great Tropitone purchase to compliment what we already have. Thank you Louis and Family Leisure! read more

Quality selection with knowledge staff makes for a successful visit every time. If you are looking for outdoor furniture that will last for many years, they have a large selection with many options of fabrics and finishes. read more

PLEASE DO NOT BUY FROM FAMILY LEISURE THEY LIE AND NEVER APOLOGIZE FOR NOTHING. THEY ARE GOOD UNTIL THEY GET YOUR MONEY AFTER THAT YOU ARE BASICALLY ON YOUR OWN. BOUGHT THE DELUXE POOL AND PACKAGE ON APRIL 1, this year and it was just installed on the 16th of July and we still can't use our pool because it is leaking water. If you call them they do not return calls you have to keep calling them back to speak with someone. They are rude they are liars and do not care about the customer that is only asking for what I paid for. I am going to file a complaint with BBB and I am calling an attorney because according to the installation is supposed to be done correctly. It is going to be a week before they send someone out to fix the problem but I just want my money back and they can come get the pool. read more

Very friendly, accommodating, great selection, great price and helpful! Conveniently located off freeway.

2 years+ later, I've had to replace the pool pump and filter already. The permasalt thing died and the filter air release valve on the top of the cartridge filter wore out fast, sometimes taking a long time to keep closing/opening repeatedly until water stopped coming out. It was not the best manufacturing to begin with, and being plastic, it wasn't made to last long. Faimily Seizure wanted $60 bucks for a simple $20 power supply. They are the kings of sleaze and seizures. The guy that replaced my equipment also showed me a few other things that Family Seizure did incorrectly. For instance, they didn't cut the liner properly, just hung it over the edge or something like that. Whatever, dude from a REPUTABLE pool company told me all this today. I also hear that Family Seizure no longer does installs of pools.. ?? Doesn't sound right but that's what I heard recently. Maybe they just give you a list of shady installers and you are on your own? If you made it this far, you should read my original review on Family Seizure. If you are still going around calling them Family Sleazure, it is time to update that lingo. read more

Terrible customer service. We just left after shopping for outdoor furniture. We didn't find anything we liked, but we did buy the kids a couple of pool toys. The bat was priced at $12.99, but rang up 18.99 at the register. They said it was a mistake but would not honor the sticker price. I'm rethinking that Family Leisure really brings family and fun together. Poor service!! read more

Family Leisure - Hot Tub & Pool Near Me - Memphis, Tennessee

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Love the hot tub and the price. Customer service was awesome and delivery was spot on. Highly recommended!

Once a year in the spring Family Leisure holds a three day pool opening sale. Every thing is 20 to 50 % off. Really this is the only time we shop here for our above ground pool supples any other time it is way to expensive. Family Leisure does hold another pool closing sale at the end of the season as well. They have pool seminars, free giveaways and beverages. They offer step by step information on how to start up your chlorine or saltwater pool!! During this time they have lots of friendly workers helping in every isle, a sale price list and plenty of merchandise to go around. So during this time it's time to Stock-Up and Save...!!! read more

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Spa an delivery were fine Billie was great but Service department Needs leadership. I have called 15 times in 2 weeks trying to get service on a spa bought in Dec 21 an can't get even someone that knows how to explain the codes that pop up. Heat is getting 110 degrees even tho it says 75 on the setting. Heat sensor or board has gone out I think. I bought from Family Lesiure because I had good experience in the past. This has been disappointing. I guess I should have just bought on internet an would have been ok. I am still waiting on a call. I have written down my calls and wait times. So not exaggerating an times to hold up to 31 minutes. read more

We bought a new hot tub a few weeks ago and had no idea how to set up or get the chemicals right. We had called the service department for help and Jennifer answered and helped walk us thru via facetime to get the heating to work. We then saw that the alkalinity was low and Jennifer again, walked us thru how to make sure that this was how it was supposed to be. We also received the wrong cover lift assist and the hot tub did not have the "party" lights at the bottom of the hot tub, she also had this ordered and will have the correct cover assist and the lights delivered at the same time so when the service guy comes out, he will be able to installed both at the same time. She was very kind, patient and knew what she was talking about. We felt better knowing that Jennifer was there for any questions we had and took the time for us and is still helping us with anything we ask. You have a great employee in Jennifer... Thank you again Jennifer Joe and Wendy Atherton read more

I just left the store on Whitten Road. My husband and I went to the store looking to replace our inground spa. No-one offer us any assistance. One of the ladies help her child into a spa but never said anything to us. Very poor customer service. read more

do not buy there above ground pools they sell you on a 30 year warranty on the metal on the pool sides but they will not stand behind it. i bought a pool from them 5 years ago this year it started rusting from the inside out in about a 6 ft section about 2 ft off the ground . I called them and the first reason for not covering it was weather related i told them it was made to be outside in the weather the finale reason was a rock must have hit it . this pool has a deck over the place it was rusting no rock could have hit it.plus the rust is between the liner and the wall not on the outside the never sent anyone to even look at it. thanks billy and leisure pool for selling me a pile of junk. this was not one of the cheap ones either. read more

I purchased a new pool in 2015. We told the salesman that where we lived that we were renting and in the coming years when we purchased a home could they move the pool. He said no problem when you need it moved!! Well fast forward to 2017 and yes its a BIG PROBLEM. After multiple phone calls at which one i was told, contact the guys who install them directly because we dont make any money off moving a pool, we only make money on the product. Then weeks after no answer from them I called back and they said well they are busy installing new pools. Try the off season. They are 3 weeks out right now. When I asked how do I get on that list, the gentleman said thats for new pools only! So finally after turning to facebook to find someone to move someone from family leisure contacted me after seeing my post. Now they want me to wait 3-4 more weeks after already waiting nearly a month! We have already closed on our new house and our moving this weekend! We can't leave a giant pool in the backyard! If they would have added me to the list weeks ago the pool would already have been moved!!! Only use this store if you are never planning on having problems out of the product you buy! And if you get a pool check the bottom before they leave! Because they leave massive craters and wrinkles that the crew said will come out once the pool is full! I requested a different crew than the first install so hopefully he does a better job! read more

Recently bought a play gym and patio set and couldnt be more pleased by how professional everyone was through out the whole process. Quick and easy. That being said I've been reading through some of the negative reviews and shocked to see how little people understand about retail companies being the middle man. Yeah they will special order it for you but that's all they can do. Its upto the vendor when that product will be at your local store. Smh 10/10 would definitely buy from again. read more

My husband & I purchased a hot tub from Family Leisure in 2001 & again in 2019. We had our first one for 18 years & never had any problem with it. We live 2 hours away but everyone was so helpful the 1st time, so we decided to purchase our 2nd one from them. One of the guys came to our house last year and explained everything I needed know. If I call them, they do the same thing. Everyone is always friendly and helpful! read more

The service is the worst of anyone I have dealt with. I needed two replacement base plates for a two year old pool. Since I don't live close, I sent someone for me. After telling me on the phone they had plenty of them, the person he dealt with sold him a used, and wrong, base plate. When I called to see why, the entire conversation was him explaining to me why the (NEW) base plate had grass and grind marks. Apparently, grass, dirt, and running grinds are in the same box with new parts. Did not offer to refund the new price I was charged, only offered a website were I can purchase the right parts. This is how they treat customers after the sale!!! Do yourself a favor and purchase somewhere else!! read more

The management and employees of this establishment do not want to serve people of color. My friend and her husband were in this store for over 45 minutes. The three white employees did not offer any assistance. However, when a white family came in they were cordial. When my friend asked for the manager, he just made excuses for their behavior. This is 2020 all money is green and spends the same. Do not patronize this establishment. read more

The outside of this place gives you the impression that it's going to be some sort of outdated family fun park inside, so it was nice to see such a sharp selection of patio furniture inside. Every set was top-quality, and the table, chair, and umbrella sets averaged around 2K in cost. They had filed 4, 6, 8, and 'Party!' person hot tubs -- one was equipped with speakers that sounded great. Saunas, above-ground pools and grills fit for a king or queen were also displayed in the huge showroom. One can also pick up cherry wood pool tables, bar sets and furniture, and a sport team-themed glass table lighting. I also noticed some great deluxe playground sets for kids. read more

Family Leisure - Hot Tub & Pool Near Me - Memphis, Tennessee

I have had nothing but a positive experience from this business, from sales to service. I live two hours away and the delivered it with no problems. I had a few issues getting it up and going, no fault of theirs, and they came three times to help me remedy the situation. Nothing but positive! read more

Customer Service is dead I was willing to overlook the poor experience at installation. I was willing to give them a pass when they had to come out and fix a leak days after the pool was installed. But today is the last straw. Our electrician came out (from a very reputable company) and noticed that there was no water bond installed on the pool. He said that the pool company is required to include this as it is directly connected to the safety of the pool. So I called Family Leisure at 9 am this morning and spoke to Jennifer in the service area. She at first said that it was the electrician's responsibility, but after I explained that this was not the case, she said she would check with scheduling and get back to me on when someone could come out. Several hours later, I called back and she acted like someone else hadn't gotten back to her. After explaining we had an inspection in the morning and needed it resolved ASAP, she said that she could get someone out by the end of the day to do it, but it would cost $90 plus the cost of the water bond itself. This is a $20 part that takes 5 minutes to install. I protested about paying the service fee and she said she would get with the manager and get back to me in 5 minutes. I called and hour later and got a full voicemail. I called 30 minutes after that and someone else answered and said she was at lunch (around 2:30 pm in the afternoon). I waiting another 30 minutes and the same person answered and said she was going to check and see if she was back from lunch - I was then on hold for over 12 minutes. (NOTE: at this point I have been trying to resolve the issue for over 6 hours). Someone else picked up and after a couple more hold periods said they would not do it, and that they could sell me the part. So I'm about to go get the part and I'll get the electrician to do it. This will be the last money I spend with them for the foreseeable future. If I could, I'd return the pool and never deal with them again. Like I said in the title, customer service is dead at Family Leisure. FOLLOW UP: I went to the store (Memphis, TN) to pick up the part. The guys at the counter didn't know anything about it, but when I told them my name they were like "David talked to him". They went and talked to David in the back, and I heard him and a female (presumably Jennifer) respond. NEITHER OF THEM HAD THE COURAGE TO COME OUT, LOOK ME IN THE EYE, AND MAKE AN ATTEMPT TO MITIGATE THE POOR CUSTOMER SERVICE. I, for my part, did not make a scene, but simply paid for the part and left the store. Buyer beware of doing business with Family Leisure. read more

It took me 3 weeks and 16 phone calls (I counted) to finally get someone to answer if some patio cushions had a warranty. (They don't, and that's ok, it should have been a simple answer!) Sometimes no one answered at all, and the Service area voice mail is full. Several times I called the sales people to help, but they didn't. I left multiple messages and didn't get call backs. I spent a lot of money there 3 years ago. I don't think I'll go back. read more

Went to every pool company in Memphis and Tupelo before deciding to buy from Family Leisure. Salesman was great, super nice. Selection of pools were top of the line. Paid for pool and scheduled an installation date and a back up date in case that one didn't work due to weather. Sure enough, muddy on original date so installation was moved to back up date. Everything great, TIL THIS POINT. We now have our 5th scheduled date because they have cancelled every other one. Weather has not been the issue for these. Heard every excuse. Truck broke down, man called in sick. So, went to talk to the manager, David, this morning. He was very unapologetic like he doesn't care that I have wasted 3 vacation days of the 10 I get in a year to be there for them. Said that's just how the pool world is and has been for 60 years. We bought this pool April 12th. Original schedule date May 26 with backup June 6. I'll be lucky to swim in my pool on July 4. If not for my wife really wanting this pool, I would just have them refund my money and take my business elsewhere. I do not suggest you bother even shopping here. read more

Really Zero Stars from me but in order to post I had to click on one. I went into the store looking to pay cash for an above ground pool. I salesman didn't take me seriously and just walked off to assist someone else. Another employee told my daughter that there were more pools setup outside. We went outside by ourselves and looked at the pools. No one ever came back to assist us. I did ask someone in the store about the pool pricing and was given extremely high pricing for the middle of July. Moving forward, last night we were watch TV and the Family Leisure Commercial came on. It was advertising the 24' pool for $1499 installed. I called the store today and was told it was $2700. That is FALSE advertising! I had heard that this company would rip off people and now I am sure of it. read more

Purchased hot tub. No pressure from salesman. Gave us lots of information and space and time up make our own decision. Later, needed service help - everyone was fantastic. Nothing but favorable experience. read more

Rating should be zero. Well, after 6 years this pool is shot. Pool bottom still has craters and the pool sides are rusting badly. Currently in the process of having a new pool installed (not by Family Leisure). The good news is I learned a lesson; I have not entered the doors of Family Leisure in six years! read more

If you are a person of color do not shop at this store! They do not want Black people in their store and will not service you. Take your dollars someplace else. My friend and her husband were treated horribly there. read more

Excellent at making excuses, not returning phone calls, and ignoring their customers. I've had an empty spa for almost 2 months and have heard every excuse in the books so far. Now they just resort to sticking me on hold when I call for my daily excuse and hoping I will go away. read more

If you have money to burn, then this is your kind of place. Great outdoor furniture but way out of my league at 5-7 GRAND a set. You know something is weird when the pool tables are cheaper. read more

Let me first say, that the sales dept here is great! We bought a hottub here in August 2010 and were treated very well-and given a GREAT deal! However, it went downhill very quickly in terms of Customer Service with the Service Dept. Each time i have dealt with the Service Dept they have been demeaning, abrupt, and unhelpful. They try to have you do several things before they will even put in a service request..how about you put in the service request FIRST, and THEN if I get it working you can cancel it?!! Instead you send me running around for an hour and a half trying trouble shooting stuff and when i call back for a service request you give me one two days later?!! If I ever have to replace this hottub, it will be with a more customer friendly service dept!! read more

Went to purchase our patio furniture as we wanted something that would last. Got our first part of the order ok with delivery taking place whenever they get there. Today we were called and asked if we would take our second delivery today - around 230 pm. It's now 710 PM and we were just called saying they were "on the way". We have wasted a day waiting for these inconsiderate people to bring out furniture - when we would have been happy to take delivery when it was convenient for us - we gave up half a day waiting for furniture that should have been delivered 4 hours ago. Personally, if this is how their deliveries are done I will not purchase anything else from them ever and would tell my friends the same. Their delivery contractor is apparently in the mindset of it'll get there when we feel like it and wasting peoples time. read more

I put a deposit down on a brand new hot tub from family leisure on 2/9/2018 with a full warranty as a result of a sale. When I went to finish paying for the hot tub in April the sales person Billy stated he was about to call me and another guy who had brought the hot tub to make us an offer on the floor model. Billy stated they were getting rid of the floor model 2017 to bring in the new 2018's. He said the floor model was brand new had only been on the floor 2 weeks but needed to be moved to make room for the 2018 models. He stated he would discount the price $400 because they needed to move it. I asked how would this effect the warranty? Billy said it doesn't because it's brand new, just wouldn't be delivered in the box. I accepted and paid for the hot tub. Once it was delivered on or around April 20, 2018 I went to register the hot tub with Tropic Seas Spa and was told the tub had been registered to another owner and was a 2016. I COULD NOT REGISTER THE HOT TUB! I was sold "used" merchandise for new. The manufactures warranty is void! Family Leisure swears the manager Chris will be in tomorrow and correct the situation which has gone on for 2 days! After tomorrow I am turning the case over to my attorney! Beware of lying, cheating, scam businesses pretending to be a legitimate honest company!!! read more

NEVER BUY ANYTHING FROM THESE PEOPLE. We have been lied to even by the owner Lindsey. We ordered an outdoor bar 8 weeks ago. Family leisure assured us it would here way before Memorial Day weekend. They stated it would arrive at their warehouse between. 4-6 weeks. It has now been 7 weeks, with managers and owners of the store continuing to lie to us. We were told by the owner Lindsey that our outdoor bar had shipped Friday and assured us the bar would be in their warehouse today and delivered to us today or tomorrow at the latest. We called today because no one had given us any update and sure enough the bar had not shipped on Friday like we were told by the owner. Today we finally told them we are done and would like our money back. They seemed more concerned with cancelling the order quickly so that the bar would not come to their warehouse, than to give us any concrete information on when they could get us our bar. Very disappointed considering we have been dragged along and lied to for 8 weeks. Be VERY careful when ordering from these people. They will take your money and then leave you hanging. read more

After shopping at many of the major stores in Memphis Family Leisure is the worst store to shop for outdoor furniture... Buyer beware as the quality is substandard and it doesn't match with the cost that you pay for the outdoor furniture... It is not worth your money! read more