We needed a purification system installed in our house. I called Zack and he came out within an hour. We were so impressed with his ability to plumb the new unit. He was fast and extremely reasonably priced. He immediately gave us an estimate when I called. I will use Family Plumbing Services anytime I need a plumber. Zack is friendly, competent and a pleasure to have working in our home. I will recommend him to all our friends and family. read more

Family Plumbing Services - New purification system - Plumbing Near Me - Rogers, Arkansas

DO NOT USE THIS GUY!!! First off, Zack Long (the owner and I believe sole employee of the company) just moved here from Colorado, and told me more than once that he didn't know what the codes were here (of course, he didn't bother telling me that before installing my water heater). When he installed my new water heater in February (at a premium price), he apparently did it against code. The new water heater kept failing (I mean, no hot water - It wouldn't stay lit long enough to even get it hot), he tried a couple things, such as punching a hole in my wall (which was still against code) and replacing some parts. But instead of standing behind his product and work, he blew me off and blocked me when I inquired again. As this was for an Airbnb, I haven't been able to rent it, and it has cost me at least $25k in income. I am actually having to speak to my lawyer on Friday to file a lawsuit against him since he is refusing to stand behind his work. Also, side note - he also installed an outdoor water, spigot, which broke the third time I used it, either from janky parts or faulty installation, I'm not sure which. I also just noticed that he is now moving his business to Southern Missouri, after having just moved it to Northwest Arkansas from Colorado. It not only raises a red flag when a business has to keep relocating in such a short amount of time, but it also makes it impossible for him to keep up and be knowledgeable on the codes he is supposed to follow, etc., which was made very apparent during his work with me. Moral of the story- DO NOT USE ZACK LONG OR HIS COMPANY UNLESS YOU ARE PREPARED TO HAVE TO GO TO COURT!!! read more

Cannot recommend Zach highly enough. Speedy, knowledgeable, super nice and friendly. He's the only plumber I'll call from now on.

Shopped around for a replacement hose bib and Zack had the best price. Not only the best price, but quality work! Zack was on time and very courteous. I will definitely be calling Zack for my future plumbing needs! read more

We had water pouring out of our ceiling and Family Plumbing responded quickly to help us in a stressful situation. The work was thorough and quick, thank you so much!!! read more

Fantastic service. Zack was able to come out on the same day, which happened to be a Saturday. Had our problem resolved in a matter of minutes!! Will recommend to family and friends. read more

I highly recommend Family Plumbing Services! We had an emergency water leak on a Saturday at our commercial office building - water was pouring out of our water heater in our ceiling. We called a number of plumbers who advertised that they offered emergency services and they all offered Monday afternoon as the earliest they could assist. Zack promptly took our call and then showed up, on time as promised! He was polite, professional and empathic to our situation. He provided a detailed cost of repairs on site and then worked quickly to make our repairs, keeping us informed the entire time. More importantly was the quality of work - he installed a new water heater, corrected drain line issues, and left the job site clean and tidy. I will trust Zack for all of our plumbing needs going forward! read more

Prompt and efficient service, same day appointment, very professional. I would recommend this business.

Zach is very courteous and professional. He responded quickly to our request and talked with us about what he needed to do and the cost. He okay'd that with us before proceeding. He also gave us some tips to maintain and hopefully prevent some future issues. Very honest and trustworthy. read more

As first-time homeowners in Arvada, we have definitely found our go-to plumber. We had a couple of really old and leaky freeze-less faucets in our yard and were worried that we needed a full replacement for both. Zack came by same-day, ended up fixing our issues in only a few mins and literally saved us hundreds of dollars. Thanks again Zack! read more

Zack did an oustanding job for our family, and I can't emphasize enough how much he was the opposite of every other plumber I tried to hire to fix our leak. In my resarch, I found tons of fake reviews and plenty of companies that use independent contractors that aren't employees of their companies, were rude/gross/incompetent, and I also had to pay more than one plumber to come out and give me an estimate, just in the hopes of getting quality advice and work. Nothing worked, until I came across Family Plumbing on both Google and Yelp. I called, left a voicemail, Zach called me back within a couple of minutes, he actually listened to my problem, wasn't scared away, nor did he jump to conclusions, but he did say he could come *right away*. He showed up within 20 minutes, was respectful, wore shoe covers (again, the opposite of all other plumbers I found), took time to listen and do some good detective work at a reasonable price, and ultimately found and fixed the problem, also at a reasonable price and in the same afternoon. He's a real person, a high-quality professional, and a respectful, efficient worker that I highly recommend. read more

I had originally written a long narrative review about Zack Long and Family Plumbing Services LLC. I thought it would be helpful to include lots of details about my plumbing project (replacing a 10+ year old kitchen faucet that turned out to be a beast to remove + some supply line leaks) and Zack's plumbing expertise. I was wrong -- so many details that the message gets lost in translation. Here's all you need to know: Zack Long is an extraordinary plumbing professional. He holds a Master Plumber license (the highest level achievable) and it shows. He is 101% reliable, responsive, honest, knowledgeable and skilled. His business ethics are rarely found today -- he cares about what the quality of his work and complete customer satisfaction. Aside from all that, Zack is polite and personable, and really listens to questions and concerns, plus he's a really, really nice guy. Not if, but when, I need more plumbing help, Zack is now my "go-to" guy. Don't hesitate to give Zack a call for your plumbing needs, big or small. read more