We had a water leak in our home and are new to this area. I was frantically trying to find someone…read morewho could find the leak. It was luckily a slow leak but was traveling under our wood floor. After 2 days of working with a plumber who didn't want to tear up the wall or floor since he couldn't tell where the water was coming from, and then trying to find someone who would tear out the floor and look for the leak, a friend steered me to this company. The owner was on vacation out of the state but called me back and then contacted his team who came and found the leak right away. They were hard working and professional yet very friendly and sympathetic to our problem. They were careful with our things and our home. I can't say enough good about them! They patched the wall up as good as new and replaced the trim that was removed and did not damage the trim or baseboard. I wish I could say the same for the people who took out the rest of the floor and replaced it. I am sorry I didn't let Major Damage do the whole project but my insurance company had a preferred company. In hind sight, I would have used Major Damage for the total job. That would be my recommendation to others. I think it would have been finished a lot sooner too. Thank you to Bud and Mike and Jacob for a job well done and helping make a bad situation a lot easier!! Five stars were all I could give them here!

From the owner: Here at majorDAMAGE we offer 24/7 emergency service. Specializing in water damage restoration, mold…read moreremediation, and most important customer service. We try our best to get your house dry with as little tear out as possible, saving you from the head ache of the sometimes lengthy rebuild process.

Terrible experience. What started as a minor garage fire repair in September 2025 is STILL not…read morefinished as of March 27, 2026--despite an initial contract promising completion by the end of October. Communication was awful. No updates unless I chased them, and then it was vague excuses or blame-shifting to the city and subcontractors. Andrew, my company contact, contact Was nonexistent or inconsistent. When emails went to his brother owner of the company ? (due to nearly identical addresses), the responses were rude and unprofessional. I paid over $20,000 and still have not received a final itemized statement. Work quality is just as bad--poor roof support, ongoing leaks, and issues they tried to dismiss as "pre-existing" after covering them up with new siding and Sheetrock. I assure you, there were no leaks previous to this minor fire. This has been a costly, frustrating mess. Avoid this company.

In the month of November, our kitchen faucet leak (which sounds so simple) turned into an event. A…read moreremodeling event that required a variety of additional support. While our Insurance company allowed to select anyone in the area to assist us with the new flooring and details, they did recommend NWA Restoration as an option. We took them up on the offer. Because of the complexity and coordination with the flooring company, we chose to work with both because of their previous partnerships. While they were at it, we asked them for a few extras like painting our bedrooms, installing new the faucet and instant on hot water tap, and painting and cabinet work for the effected kitchen island. There were some challenges along the way. You should expect some. The good news is that Aaron was extremely responsive and attentive to each concern. He starts his mornings earlier, and responds quickly. They completed their work on time, the rooms look great, and the updated kitchen island is outstanding.

During the process of leak testing and even during the estimate process, I thought "wow what a…read moregreat company, smart intelligent efficient people." As soon as the work started I realized we were in trouble. They use sub contractors who are God awful messy and leave giant piles of trash everywhere they go. The work is sub par to straight trash. All of which you would think NWA restore it would be ready and willing to fix. They had to tear out flooring and redo it. They tore up our trim and weren't even going to fix it until we complained repeatedly. We have had to do several change orders and I firmly believe we will be left to figure out how to get the workmanship we agreed upon elsewhere. The project manager Chris loves to say he'll take a look and then never gets back to you. We have been left in the dark communication wise from the start, unless we reach out with very specific questions. Just all in all the worst experience I have ever had. I wish after mitigation we had parted ways. This process has been more traumatic than the initial flood.

Zero stars if possible. Over charged for bad work. Quoted one thing and got another. Hot head…read moreowner threatening violence when brought to his attention. Will never use them again. Strongly suggest everyone else do the same. With so many options for the same work, why settle for such bad service?

Did a great job. Would highly recommend these guys . Came out quickly and were very professional.read more

I have found black mold in both my bathrooms in the house I'm living in. This company has sent out…read morea mold technician to do air quality tests and unfortunately it looks like I may have fully remodel them. The technician, Heath is a true professional and has explained in detail what he is doing. I definitely recommend this company. Have a Yelptastic day

The team was professional and did quality work quickly. They even reduced the final payment from…read morethe quote after some material was able to be returned.

Carol Bronson Matt…read moreand Tony did an excellent job of getting rid of our mold and water damage. We could not be happier and will use them again if needed. They were quick to respond to text and phone calls. They always showed up on time. We are looking forward to the rebuild, know it will be every bit as good as the job they did removing damaged floor, sheetrock and flooring. Positive: Professionalism

Excellent quality, reasonable prices! And they're quick! Have had them do work on two houses. Very…read moresatisfied on both.

We recently searched and gathered quotes to have a wall put up in our new business...not only was…read moreAnthony and his team professional but also quick with communication. The finished product was what we wanted and it was done on budget and on time. Highly recommended!

I texted Anthony about a DIY bathroom reno gone wrong and he was prompt in getting some guys out to…read moretake care of us! They did a great job, were detail oriented, and contained the mess so well. Not to mention, the price was great!

Had a minor issue with the fascia loosening on my guest house about a year after the construction…read morewas completed. I called Westin on May 20 to let him know about the problem. On May 27 the repair was completed. Only one week! Way to go Westin, that's a great example of how to take of your customers and build a strong business reputation.

I hired Mark Valdez to do a total house remodel in 2023. I expressed my expectations of high…read morequality craftsmanship, time, budget, etc. He said his crew could do the whole remodel in 3 months. I gave him the $80,000 deposit, and he left the country for his retirement home overseas, leaving my job in the hands of novices. It took months for demolition to begin. After the interrior was demolished, it sat there in ruins for months. They said they needed more money to continue, that the money I'd given them was already spent on future supplies. I called and emailed him and it took months for him to respond. The supplies his crews used were of the cheapest, lowest quality and craftsmanship was terrible! The job went 1 year over time and $60,000 over budget, because everything needed to be re-done again and again. I paid him in full just to get rid of him and not have to deal with him anymore. He refuses to honor the warrantee he promised and I am still left with a leaky roof, electrical work that needs to be redone, a fireplace that isn't code or functional, cracks in the drywall, moving a weight bearing post, and caulking/tile work that is cracked and needs to be redone. Mark Valdez is a great salesman but his promises are empty. He has no integrity or professionalism whatsoever. In my opinion, he is a thief and I wouldn't recommend him to my worst enemy.

A quick note: The service options recommended doesn't say 'Water Mitigation'…read more In November, our leaking kitchen faucet brought us to Pruden Restoration. It was a recommendation from our AHS policy recommended plumber. JC arrived within a couple of hours of the phone call from the plumber. He knew exactly what was going on, and how to help. While he explained and worked from a position of 'worst case scenario'. We were thrilled to know that it wasn't the worst case. JC went above and beyond to reach out to my insurance company to onboard them with the issue and impact. Within a few days his team was back with blowers, fans, plumbing, etc to mitigate the water and the potential mold. We were extremely pleased with their service and attention.

Folks! You won't be dissatisfied if you go with this top nOtch group. I would recommend Pruden…read moreRestoration to even my mother. Do it! You won't regret doing business locally.