Called to get a quote from the guy. Gives me a price and makes an appt to meet at 8am. 8 am passes…read more I call him. He tells me that his friend has been in an accident and will be at my place at 10. I tell him I understand and wait. 10 comes and the guy never calls texts or anything. I call. No answer. I call later and he answers. I inform him that I took off work today to be present for him. He tells me he doesn't need my business and to go to hell and hangs up. Cannot be trusted to do what they say. No follow up and no calls. Unprofessional and extremely rude. He doesn't need your business. Call Ontime pool. Like professionals, they came on time and matched his price. Be warned! Call him. Get a price and use that price to negotiate with a professional. That's what I did.

After we completed construction on our pool, I decided to explore other service providers to…read moremaintain the pool. From the time I first met Rob Macklin, he instantly gained credibility with me by the knowledge he demonstrated with the pool and equipment we installed. I decided to try his company out after receiving several bids from others and felt he provided the best value. Since then, our pool is immaculate. He and his crew shows up every week and cleans as if it's the first time. They are very professional, thorough, and very friendly. I would recommend BluWave to anyone looking for a turnkey service and zero worries.

I spent $90,000 on my pool,since day one I have had nothing but problems…read moreproblems Hot tub takes 4 hrs to reach temp .Thier response ,Sorry thers nothing wrong.Constant water loss,leaves in pool. Had as many as six technicians sent ,found leaks,patche and we continued to loose water,not from evaporation evaporation.waterfall leaks in piping.,tiles colapsing,railings loose.after many times in excess of 7,I was told by Anthony that if the plumbers come and don't find the leakI would have to pay.I am certain there's a leak but they wouldn't say what what the cost would be $1000 3000 no clue ,I'd simply be at thier mercy. I'm at my wits end. The spa never worked properly. DO YOUR REASEARCH Ihad ni choice since the builder owns the pool company and when I purchased my home was told .YOU'LL NEVER GET ANYONE ELSE IN HERE IT COULD TAKE YOU SIX MONTHS.Neal Communities

I met with Jordan Trent, the designer for my pool. Although I had limited pool design knowledge, I…read morehad a general idea of what I wanted. Jordan did his best to meet my expectations. However, before the pool was completed, I learned that he had been let go from the company for unknown reasons, which raised a red flag for me. Despite this, I continued with Waterscapes and was assigned a project manager named Grayson Whitman. Grayson communicated smoothly and effectively, and I ignored several red flags, convinced that the final result would turn out well. In hindsight, I deeply regret not overseeing the project more closely and not expressing my concerns more assertively when something didn't look right. This experience has taught me the importance of vigilance and assertiveness in such projects. My disappointment with the craftsmanship of the pool and spa is profound. Waterscapes hired some of the lowest-quality contractors I have ever encountered. Within just over a year, my pool has faced several issues. For instance, the pavers were installed unevenly and are on a slope that seems too steep. Also, mold has started growing between the pavers, a clear sign of poor workmanship. Moreover, the cage has begun to rust, and the screening is breaking due to being stretched too tightly. Given my price for the pool and spa, I expected them to last longer before showing signs of wear. The fact that these defects appeared within the first year after completion was unexpected and disappointing. You may wonder if I reported these issues, and the answer is yes. However, most of my complaints were dismissed despite believing they were justified. I encourage potential buyers to be cautious when dealing with this company. All the problems I mentioned arose just over a year after I had the pool installed. As you might expect, they offer only a one-year warranty, and once that period is up, they will not even take your call. I could share much more, but this platform only allows limited information. If you have questions, please feel free to reach out. I will respond openly and honestly and can provide pictures if you'd like. I have documented the issues I faced with Waterscapes extensively and am more than willing to share them to help you make an informed decision. Considering the cost, craftsmanship, time, and patience required to complete this project, I would give Waterscapes Pools & Spas an overall grade of D- for this project. Thank you.

Unfortunately, I cannot recommend this pool company based on our experience…read more From start to finish, we had to manage virtually the entire project ourselves. Despite hiring a company that was supposed to oversee and coordinate the build, there was little to no project management provided. Nearly all of the work was performed by third-party subcontractors, and there was no meaningful follow-up or quality control from the company. Instead of proactively managing the project, they relied on us to identify problems, report issues, and continuously follow up for corrections. Even when legitimate concerns were raised, getting items repaired or completed properly felt like pulling teeth. Communication and accountability were lacking throughout the process. The most frustrating part was the disconnect between the sales process and the actual experience. During the sales pitch, they told us everything we wanted to hear and presented themselves as a full-service company that would handle the project from beginning to end. In reality, we found ourselves acting as the project manager, quality control inspector, and customer service department. If you're considering this company, be prepared to closely monitor every phase of the project and advocate for yourself at every step. Based on our experience, I would not use them again and would not recommend them to others.

FFP was contracted to do a complete demo and reconstruct on our 25 year old pool as well as…read morereplacing all the tiles associated with a very large lanai. Under Patrick Diaz's leadership, every step of the process was performed in a safe, professional and expert way. Most importantly, there were NO CHANGE ORDERS from their original quotation. Without a doubt, I'd recommend FFP to a potential customers. John Q. (LBK)

I had my pool resurfaced. The experience was wonderful from beginning to end They even fixed my…read morepool light that hasn't worked in years. I must say this is the best Pool company I've ever used Connor and the rest of the staff were great. Very professional " G" Nygaard

Our pool was old, ugly, and had issues, including a leak, but the crew at Standout was absolutely…read morededicated to getting the job done right. I interviewed a few companies. When Standout's quote came in at a reasonable price and their reviews were excellent, my decision was a no-brainer. Every problem we ran into was solved, and the pool and new patio are stunning. Derek, Dustin, Todd, and Jerry were excellent at solving the problems that came up, and my pool looks brand new and FABULOUS! I couldn't be happier. Thank you, Standout Pools!

i can't recommend Trusted Pool. One, the build took two months longer than promised. Two, their…read moreattention to detail is lacking. they crushed a number of irrigation lines and didn't mention it even though it was clear. my pool has two separate leaks. It took awhile to identify the first which they fixed, but second leak is going down on week 3 and they are slow to respond. While the pool looks good it's not worth the frustration of having a pool company that uses sloppy contractors and doesn't adequately oversee them.

While we have not yet started the construction process, the consultation, design and contract…read morephases have all gone extremely well. Ian is collaborative, creative and responsive and his insights have been invaluable. The quote was very competitive. We look forward to the next steps in our pool, spa and enclosure build.

Had them come out to fix three different equipment problems. They spent over an hour and then…read moreleft. Resolved NONE of them. Recommend no solutions. Did mutter about "not liking" the piece of equipment I upfront specifically arranged for them to look at and then did nothing with it. I spent a few minutes myself looking at one of them and determined that a check valve was stuck closed. I spent another few minutes looking at the piece of equipment I asked them to and then the manual online and then solved that problem - actually it also solved the third problem as well. They did refund the majority of the cost. Agree it is rare equipment but it was specifically mentioned up front. Also, still no idea why the acid feeder wasn't worked on.

We hired On-Time pool service in April, they estimated our caged pool for $149 a month which was…read morehigher than other pool companies but we wanted the quality and a lot of people recommended them on social media. However later we found out that it doesn't worth the money we paid. The guys who took care of our pool are new, don't have any experience or knowledge about what they are doing. Couple times they forgot to turn the valves back on after they were done with "cleaning". The guy just left 3 minutes ago and here is my pool, didn't even bother to brush it. It is my last day of service with that pool company!

Did an excellent job of installing my new pool heater! On…read moretime and did a very nice job.

Joanne is wonderful! She did our cleaning for years before she sold that company. (Wish she was…read morestill part of that). If you need repairs, she's the person to call! Honest and caring. Highly recommend this company!!!

wanted everyone to know what great service I received on a warranty issue for our pool. To make…read morethings a bit more complicated, I was at our main house in Illinois when the salt cell on our Florida house pool failed. From the first call , Amanda put me at ease and got the ball rolling. I felt so much better after talking to her on the phone. When Mike the technician showed up, his words to me were " we will get this taken care of, no worries!" My pool is up and running again and I truly appreciate your company. You have earned a customer for life. Jim Bertini

Thank you to everyone at G&S Pool! Highly recommend! They did an excellent job installing a new…read moresaltwater system!