This is the third time in a row that there have been register problems and terrible service. They…read morejust have clowns working here that do not care one bit. I've dealt with the GM in the past and he was excellent which is why I kept coming back. But he's never there when I go in anymore. I'm just going to save myself the headache and go elsewhere.

I honestly don't know how they are still in business. Went…read moreto buy a heat pump from them. Was told by them to order it online and they would install it, just have it shipped to their store. I ordered it had it delivered to the store as they requested. They then call me and told me because I ordered it online they would not install it. Even after they sent a guy to my house to do a site evaluation. I Was told their sales men was new and did not know what he was doing......I was told to call their corporate office to cancel the order. Then had the gall to try and charge me a Return shipping fee and a Restocking fee after I Canceled the order. This was from their corporate office. For 30 years I gave them my business here and in NY. Lost a very good customer. I am now a pinch a penny customer.

have shopped and purchased various items in the past 5 years and have had your staff service my…read morepool equipement when needed. The management and staff at your store are excellent and are not only knowledgeable but are very helpful and friendly. Thank you, to the management and employes at this store. Charles Marcum

What a scam. I scheduled an appointment for them to fix few things that I was told were under…read morewarranty, one of which was a loud buzzing noise from my Hayward C200S filter housing. Tech said this is a super common issue and just overall bad design as the rubber end cap eventually forms holes/cracks so it no longer seals properly. This filter was just over a hear old, but he replaced the filter element and it fixed the issue. Then to my surprise I get a random invoice for almost $260 for the filter and install labor, when there was zero conversation or consent given for this non warrantied service. I spoke with Kevin the store manager from the Lakewood Ranch store who told me that according to his tech he did discuss with me, which is totally false. His solution was to just apologize and come get their now used filter and give me back mine, that basically they did nothing wrong. Then on top of it they were supposed to fix one remaining issue they missed on their original appointment and the tech said he was told to just install my old filter and leave. Again very poor communication as Kevin said nothing about cancelling this follow up call. I merely told him that in the future I wouldn't be a customer do theirs and he assumed this name to just cancel anything pending, instead of asking.

This company used to be called Aqua Doc Pool Company. Check out the reviews before doing business…read morewith them. Many reviews that are glowing about that company, are fake. They took over one year to complete my pool, when they promised at contract signing that it would "only take a few months". Completion should have been in June, but didn't happen until 10/31. Lots of blaming the county, blaming other contractors, blaming Ian (which happened a few years earlier), etc, etc. The workers just show up unannounced, which is alarming when they appear in your backyard without prior notice. Once the pool cage was up, they'd also just walk right on in. Extremely unprofessional for them to not bother knocking on the door to alert you they are there to work. Shoddy work (one part has failed twice already). They also don't know how to get the control panel to work with the app (which the sales guy said was "so easy to do"). This company has also called me a liar to prospective new customers. It's extremely unprofessional for them to do that. If any of you all want proof, I have tons of email and text trails showing that this company royally sucked and didn't do their job professionally, nor on time. And to call me a liar for letting the world know about the terrible experience I had...they are horrific. When you have loads of negative reviews about a company, it really tells the story. And that story is .... *THIS COMPANY IS THE PROBLEM*, not me or anyone else that's trying to warn you to stay away from them.

bad company run away their workers are disrespectful and take forever to complete. Leave the…read moreproperty torn up

Great customer service Stephanie was super helpful in helping us make a selection and guess what…read moremade in America. The furniture came as planned and looked elegant on our large lanai delivery was done by Loren and he gave great advice on placement and care a must place if you love well made and beautiful looks.

From concept to delivery, we have truly appreciated the expertise and professionalism of the entire…read moreteam at Lanai.Lifestyles. This is a family run business and they take that very seriously - I mean, even WE feel like family. Our outdoor kitchen, pergola, and furniture is absolutely spectacular. I HIGHLY recommend!

January 21, 2025…read more HUMBLY SPEAKING - I READ THE REVIEWS. SUNSCAPE POOLS - LAKEWOOD RANCH FYI: I have no interest, affiliation and or anything with SUNSCAPE. Just a simple man from Indiana wanting a great pool/spa to open my "outdoor living space".. for families and friends. All businesses have hiccups. I built four (4). It's in my opinion how you react/adapt/most importantly LISTEN and CARE, SOLVE. Everyone has their opinions, takes, reviews in terms of pool contractors. *** FOR ME ... IT'S JUST NICE TO BE ABLE TO CONTACT .."THE OWNER" *** Good luck with your pools. Who ever you choice. It's "YOUR CHOICE" **** But for me, Jason Zabawa is a great OWNER that cares about his "QUALITY".. Robert/Bradenton

Truly the worst experience I have ever had with any contractor, anywhere in my entire life. I…read moreentered into a contract with Sunscape on 4/4/2024 agreeing to a 12 to 16 week schedule. Almost 1 year later we are still not complete and it is clear they have abandoned the job. Enough said. I do have one question for Robert however, humbly speaking if you read the reviews then how is it possible that somehow you received 5 star service? What are the chances you are the one customer that is satisfied in the past year? Once again, humbly speaking please go buy a lottery ticket this weekend because you happen to be the luckiest human being in Florida!!

We have been using Lakewood Ranch Pool and Paver for several years now, and I cannot recommend…read morePeter and Cheri highly enough. They handle our weekly service and the occasional repair with absolute professionalism. They are incredibly responsive, consistently on time, and have never missed a service visit. If you are looking for a reliable, family-run business in the Lakewood Ranch area that actually cares about the quality of their work, look no further.

Nightmare scenario. Close to two months after payment, my pool and spa is not complete, and instead…read moreis just in the condition shown in the photos. My backyard and side have pavers thrown about, old and new. My things have been sitting out for over a month uncovered. My driveway is also not finished with promises of extra sand left unkept. People keep showing up at our pool deck on random days with zero communication or warning at all hours of the day and night. Buyer beware.

Thomas Welch is my pool guy. professional friendly. my Bull Mastiff even likes him. great pool…read morecompany, knowledgeable

I recently moved to Lakewood Ranch to a home with a new pool (2 years old) that was maintained by…read moreOcean Blue since the pool was built. Unfortunately the pool has a severe problem with SCALE, which is due to improper chemistry. Rob from Ocean Blue came out said this could be resolved with chemical treatments for several months (two independent assessments by professionals felt the only solution is to drain the pool and acid wash at a cost of $1800) Shortly after moving in I also had to replace the heat exchange coil because of failure due to calcium (scale) buildup ($4500) Clearly OB failed to pay close attention to the chemistry. Unlike most pool companies they only use chemistry test strips rather than reagents. When I asked Rob why? His response is they have to many pools and not enough time to use reagents - hmm.. Not a reassuring answer. I would strongly advise against using Ocean Blue because the quality of their services is clearly sub par and there was a total lack of empathy or accountability for the problems they caused.