I have been a patient of Alaska Premier Health since the mid-1990s. In my opinion you will not…read morefind a more professional, caring and competent team of health care providers in Alaska. They are collectively and consistently the best health care provider my wife and I have used in Alaska. Alan Chapman, PAC is literally as well versed and knowledgeable on general medical issues as any doctor I have had and I am 61. We went to Alaska Premier Health first to help with weight loss, but have been so impressed that Alan has been our primary physician since - for the past 23 years. He has also treated our three children. Alaska Premier Health is a first rate operation. If I could give the caring team there more than 5 Stars I would. I highly recommend them for any general medical care or weight loss issue you may have. Mark H.

I had been seeing this counselor for a while, but unfortunately, it wasn't the right fit for me…read more The counselor was neither very personable nor encouraging, which made it hard to connect and feel supported. Additionally, it was frustrating trying to get in touch with anyone in the office. More often than not, I had to leave a voicemail and wait for a return call, which was inconvenient. Today, however, was the final straw. My appointment was canceled because I was 6 minutes late. I had to use the bathroom before checking in, and when I arrived, I was told that if I had been just 5 minutes late, it would have been fine. I've waited longer than that for the counselor, so it felt a bit unreasonable to have the appointment canceled over a small delay, especially for a first-time offense. I'm not someone who condones tardiness, but this experience, combined with the lack of warmth from the counselor and difficulty with communication, has made me realize this just isn't the right place for me.

I see both Sandra Mahoney for primary care and Christi Froiland for dermatology and I am so pleased…read morewith the care I receive. They both take the time to listen my concerns and work hard to find a path forward for me. I am very happy to have found Avante and I highly recommend these doctors.

I Love Avante dermatology. I have been seeing Christine PA…read more with Cinnamon her assistant for many years. They are amazing

I have been seeing Dr. Jane Fortson for over 20 years her expertise and skill that is far better…read morethan any dermatologist I've ever been to her staff is caring considering always right there for everything you need

No waiting and treated professionally and respectfully. I would recommend Fortson Dermatology to my…read morefriends.

Went there for two years - during that time, after providing extensive information about my medical…read morehistory, they repeatedly failed to have major conditions logged in my records, which led to poor and inadequate care, gaslighting, and frustration. They often didn't fully listen, assuming they knew what I would say and not really hearing me or addressing my concerns. Then they started charging for questions or follow up communication through the portal - that was the final straw. They made the excuse that "other places are doing that too" and "you probably didn't realize since it was in the fine print on a form we had you sign." I'll take my business elsewhere.

I have been a patient at Arete for 4 years. Recently, the quality of care and dismissive actions…read morewas poor. I was billed unnecessarily just for asking questions in the portal. The front desk staff was not helpful towards answering questions every time I would call. The front desk was not only unfriendly but they would talk to me in a cold and mean manner. My provider refused to answer my direct questions on the portal and via phone calls when I called every day. Instead, she billed me for "researching". When all I asked for was a referral- I did all the research myself. Not only did I feel like my care was dismissed but I was neglected and billed extra after messaging in the portal which I was not informed about.

Fantastic, knowledgeable, caring doctor. Excellent dermatology services. Dr. Fortson was…read morepatient and explained everything to me. I was delighted with the results.

Excellent care and staff. Highly recommended for skin care. Dr. Fortson is excellent and very…read morecaring.

Setup an appointment, but because I haven't had a Covid Test they couldn't honor the appointment…read more I get these are pandemic times, but I made the appointment a week before. You would think they would mentioned that I needed a covid test prior to coming in. I mentioned that they should please consider what it takes to take time off to see a doctor (and I live remotely, so an hour to drive) but was dismissed and said to comeback when I had my covid test completed. Needless to say I will not be making a another appointment here ever.

We just became patients of this doctors office and so far we are pretty happy with the services…read morerendered. Our Dr. Johnston was very thoughtful with our concerns and got back to us promptly. Also the staff girls are awesome and very friendly. When they drew blood, they didn't just poke around but tried to keep us as comfortable as possible. We will continue to see them for any needs we may have. If you're looking for a family doc, check these ladies out! The office is fairly new, clean, and easy to find!

I had shoulder surgery on Oct 6th & have to say the moment I checked in to when I got in my car…read moreeverything was exceptional! I believe the person who checked me in was Ang very pleasant & professional with Covid. Then my 1st nurse I believe was Seang very soft spoken kind & helpful & kind. Then my nurse taking vitals was Paige very sweet & professional, reiterated everything to make sure there was no mistakes & I can appreciate that. Unfortunately I don't recall the operating room staffs names they were wonderful making me comfortable. In the recovery are I had Page & another nurse & that nurse also top notch! Highly recommend The Surgery Center & my Dr George Rhyneer

Surgery Center of Alaska employees Valencia and Nancy in the billing department only care about…read moremoney and do not care about people. I wanted to share my experience, hoping that this will help other people not get bullied into paying bills upfront. If you have insurance, which I do, you are not obligated to pay anything except for your deductible. I had unexpected surgery, and it got scheduled at the Surgery Center of Anchorage. I received a call from Nancy in the billing department regarding going over my insurance and payment. She told me the overall total was around $11,000. She then mentioned that I needed to pay the remainder of my deductible, $1,102.58. Then, I needed an additional $2,100.42 for what my insurance does not cover. Let me begin with that, and she had her math right. I told her that my responsibility is just my deductible, and then you can invoice me. I do not pay anything without knowing what I paid for and have a track record. I know my insurance. It is a $1500 deductible with a $3,500 max out of pocket and 80/20. However, this is not a typical guideline for a medical practice to pay upfront. On top of that, she refused to give me an invoice. Why would I hand anyone money blindly with no invoice before the surgery? I called my insurance, and they told me exactly what I thought they would and said I am only responsible for my deductible at this time if they ask for a collection. They are not following the guidelines that they are supposed to. I then called my PCP and explained the issue. She said to try and call back and speak to a manager. If they would not accept just my deductible, we can cancel the surgery with them and schedule it at Alaska Regional (Keep in mind that my surgery was one hour away now). I called back and asked to speak to a manager, waited on hold for almost 10 minutes, and then Valencia Elsberry picked up. I introduced myself and explained the situation and my conversation with Nancy. I also explained that I spoke to my insurance about how I am only responsible for my deductible at this time, and it is required to have an invoice. Valencia's said, "Well, that sounds nice, but that is not how it works here." I was so shocked by her choice of words and her delivery. Highly unprofessional and should not be in a manager role. I understand that they are a private practice, but that does not change that you still need to follow guidelines, and where is the care? Also, I wanted to point out this was my first surgery, and it came a little unexpectedly. They did nothing but stress me out the entire time. How are they in business if this is how they treat people? Looking at the other reviews, I am not the only one with the same experience. So.... that alone shows you this is an ongoing problem. Nancy and Valencia need to be held accountable for treating people and manipulating and bullying people into getting them to pay everything up front, even with insurance. With that said, I called back my PCP, and they canceled it at the Surgery Center of Alaska and scheduled me at Alaska Regional the same day. Alaska regional asked for my insurance information, and that was it! It was simple, stress-free, welcoming, and they took great care of me. I am so glad I stood up and switched. The insurance will take care of everything, and then I will receive an invoice for then I will be responsible for paying. That is the guideline, period. Surgery Center of Alaska only cares about money and does not care about people. However, they ended up losing $11,000. Interesting how that worked out. I have reported this company and hope they get a wide awakening, start caring for people and get a new entire team in the billing department. To anyone out there reading this, thinking about going here, I want you to remember you have the choice on where you go. Also, ALWAYS call your insurance and follow what the guidelines are. Although your insurance company will steer you in the right direction, they will tell you what other places they work. Remember, you have options, and you do not have to go here! If you are going to have surgery, you deserve to be cared for, taken care of, and not have this stress. YOU DESERVE BETTER! Good luck to you all, Alyssa

I am conflicted…read more The lobby atmosphere is relaxing. Clean. Open. ...However, the staff is borderline rude, cuts you short, does not follow through. Everything from scheduling Billing Referrals Follow up -There is most definitely an 'air' of 'Karen-esque' personalities with the staff. Because it is such a small town, that makes a patient uneasy when these folks have so much access to PHI. An elevated level of posterity and an approach to managing the front medical office, requires maturity and a propensity for altruism. Your patients want to feel at ease when they come to your office. The medical staff, and facility however!!!! Five stars. I don't think I've ever gotten better treatment. I feel more educated, at ease, and like I have a plan leaving the office. Dr Jones and Medical staff are fantastic. Holistic.

I really like one of the doctors but the people at the front desk SUCK!!! And I'm not the only one…read morewho has an issue with them. I was told by multiple people to avoid this place but I really like my doctor, however the women and newer guy make going here unbearable. They are rude, make lots of mistakes and frankly come off as a bunch or Karen's who only come here to socialize and gossip with one another. I have moved to somewhere more professional in town but will miss my doctor. Sad they have ruined it for the doctors here.