Thank you to the folks at 3R RV! After being on the road for two months and taking our travel…read moretrailer into the dealer in Indiana for warranty work to repair our water heater, it wasn't fixed! 3R RV was able to fix it for us because the technician at the manufacturer failed to open the water valves after their repairs. As a result we had no hot water. We had three weeks left of our trip and we called 3R RV Service for help. They took us in within three hours and solved the problem. Lucas even took the time to point out some maintenance areas we needed to be aware of for the future. What a wonderful group of people, friendly, helpful and knowledgeable. We were so very grateful to have had their assistance.

Outstanding customer service, flexible scheduling, top notch craftsmanship, and reasonable price…read more Over the years I've had my coaches repaired by Lazy Days, General RV, and Camping World, but none hold a candle to 3R RV. In fact this time the repair 3R did was for one Camping World did 2x previously on this coach and couldn't get it right, 3R got it done better in one shot! And now I know they have a store full of parts and accessories; I'll be going here to get what I need.

I was supposed to get repair on my RV in June. I did not hear from Doug until I called him in…read moreAugust. Finally in September he got back with me only to be a no-show several times. He would not communicate with me unless by text. I venmoed him $380 plus $41 to replace a faucet. He would not get in touch with me and after 6 weeks his wife called left a message and wanted to know when they could come and put in the faucet. I told him that I had to pay daily for leaving the RV out and not being there with it. It did not matter to him. His workmanship and customer service is very extremely poor unless you have money to throw away and time to wast e. Then don't give your business to on-site RV repair LLC. Doug is the most unreliable person I have ever known and a big rip-off I I would give this no stars but that's not an option

I trusted this owner (Doug) with my motorhome. I have worked with him on previous occasions without…read moreincident. For this specific service, he was supposed to repair my rv's water heater. During this process, he not only did not fix the issue but also completed flooded my class A motorhome....not once but TWICE on two separate days. By this, I mean there was pouring water out of my basement compartments on both sides of my motorhome from back to front. There was even standing water in my motorhome's basement compartments. I attempted to reach him multiple times about this issue over a number of days. He wouldn't return my calls. Then, he blocked my number but accepted calls from my business phone. He finally came back to "fix it" and flooded it AGAIN! Now, I'm sure I have water damage and mold growing from my motorhome being completely flooded TWICE and the water sources in my motorhome do *NOT* work at all! This includes my sinks, toilet, shower, etc. So not only do I not have hot water...I don't have any water at all now! I live in my motorhome full-time, so this is a MAJOR issue! Yet, even though he refuses to speak to me about the flooding, he still charged me over $300 and blocked my number. In addition, he didn't show up three separate times to do the repair when he said he would be there. He no-called/no-showed all three times and wouldn't answer or return messages on any of those dates.

This man came out found my problem in minutes. He did a complete repair on it and everything is now…read moreworking properly.. I cannot say enough on how wonderful the gentleman was that came out and took care of our problem . I highly recommend him to anyone needing repair on their RV or trailer.

I would never call them again Told them I had a problem with my window leaking said he would call…read moreme never did called back three times did not return my calls found a way to text him said would call me in the morning no call back I don't appreciate being lied to. I had a business for 30 years. I never lied to nobody. If I said, I would call back that's what I did Don't waste your time with this company

While they did a great job wintering my coach they failed miserably putting it back in service for…read morethe season. They didn't check their work or they would have found their errors. The worst part was I didn't realize their screw up until I was at my campsite. Thank goodness for the help of fellow campers who figured out what was wrong. They failed to close valves and to flush the system so the water stunk like rotten eggs. I'll never come back, this was a total fail on every level.

I honestly do not know where to start. We had our travel trailer breakdown in IL and had it shipped…read moreto Jay's for service. They worked with us to get the manufacturer to approve the repairs. Then with life's situations, we decided to go ahead and sell the trailer. They sold it within weeks at the asking price that we had agreed on. Heather was so patient with us and displayed care for us. Thank you Jay's for your integrity and good work for us.

Great service & nice folks! After getting estimates from multiple companies on having solar added…read moreto our Cougar 5th wheel, they were the most reasonable & completed the work faster than the estimated time.

Prices are higher than any I've looked at recently. You can't have a travel trailer with the…read morebedroom in the front room and want 25-27k ridiculous