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    Family Vision Associates

    3.7 (6 reviews)
    Open • 9:00 am - 5:00 pm

    Services - Family Vision Associates

    Eye exams

    Eye surgery

    Retinal imaging

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    Cooke David L, MD

    Cooke David L, MD

    3.7(3 reviews)
    1.5 mi

    I had a 2-1/2hour wait to see the retinal specialist which I thought was horrendous. The first part…read moreof my visit at 10:30 am with the technician went great. Then after my eyes were dilated, I was ushered into a waiting room where I waited until almost 1 pm. This place could take a few lessons in customer/patient care and offer check backs with patients while waiting. Offer healthy snacks or refresh their stale coffee pot. There was a drinking fountain, a coffee pot with Styron cups and a container of store bought cookies. There was also a tv screen that told dr wait time (my physician' wait time was listed as 120 minutes) with another TV playing HGTV. They may or may not provide free wifi; I suggest providing a docking station to charge cell phones as a courtesy. Also it would be good to know ahead of time that there is such a wait. I think if they know that there is going to be a long wait patients should be told upfront so they can adjust their schedule. I would have brought my portable office or some knitting. I was caught totally off guard and my emotions became frayed the longer I waited. I also believe they should look at how they schedule and not schedule so tight. Patient care was minimal. My appointment went past 1 pm. Offers for a healthy snack & a bottle of water would have helped. Patient care was minimal. I felt like I had been taken hostage in that waiting room. The reason I didn't walk out was because I didn't want to endure a second appointment in similar circumstances. I finally asked to speak with the manager who apologized profusely. After I did, it felt like I was shunted in quickly to see the physician. I hope I don't have to go back for a long time.

    I have ALWAYS been treated very kindly, efficiently and promptly at Great Lakes Eye Care. My…read moredoctor was Dr. McKey, but Dr. Cook did my cataract surgery and I am extremely pleased with the results!! I would definitely recommend Great Lakes Eye Care to all my friends. I love the fact that the doctors here all mission-minded and go on long- and short-term mission trips. I can't say enough good things about this business!

    Rx Optical, a MyEyeDr. Company

    Rx Optical, a MyEyeDr. Company

    3.2(24 reviews)
    0.1 mi

    I take my three children to get their eye exams every year with Dr. Totten, and i myself see Dr…read more Cotter. The staff here is always very kind and considerate. The folks that help you find your glasses are very knowledgeable and always work with me to stay within my budget - we worked with Anna this year but Dave and Amanda were both very helpful and encouraging while my kids looked at different styles of frames. The front desk girl Cheryl is attentive and kind, and even the young lady who did the testing before we got to the doctor, Jessica - was great, she made my children a little less nervous then they tend to be at most doctors appointments. I continue coming back to this location every year because of how well we are treated. Even when there is an occasional issue with an order - management is great at helping resolve it. I have been helped by both of the Lisa's in management and always felt like i was in very capable and considerate hands. It is also very important and helpful that they accept all state insurances because i have had a very difficult time in the past getting my kids into places because of insurance incompibilities.

    Rude staff I was there on 3/10/26 got treated poorly except by totten staff doing glasses where…read morerude because I didn't like any of the glasses I asked for my measurements the didn't do them just wrote numbers on a paper so I asked a valid question of how do you know they are my measurements? Well you're an adult okay but not ever adult is the same.

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    Rx Optical, a MyEyeDr. Company
    Rx Optical, a MyEyeDr. Company
    Rx Optical, a MyEyeDr. Company

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    Family Vision Associates - optometrists - Updated September 2026

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