Stevensville office *** Rude and unprofessional staff! Called 2 x (once each week) only to receive a call back many days later. Had to drive up to office to speak to receptionist bc my calls weren't being returned. to get my frames fixed. Dr was quick and very impersonal for exam. Would not recommend and won't be going back! read more

Staff is so friendly and accommodating! Phone calls and in person they were so helpful and answered all questions.

Firstly, We walked in and noticed the waiting room was cramped and tiny. We went to the front desk and the lady was just straight out rude. We waited forever for our name to be called. The staff were unprofessional and uncaring of patients there. The doctor was the only professional one there. It was also unsanitary, so if you're looking to get sick come here. I highly recommend nobody comes to this place. Go to rx optical for a better experience. read more

I liked the doctor but I cannot imagine worse customer service. In 2 days, it will be 1 full month that my glasses were ordered. I have called them multiple times and never receive a call back. I walk into the store, and each week, I am told they will be in on Friday. Friday comes and goes. Their customer service is equal to Comcast or DTV- basically NONE. read more

Staff is very rude.eye appt was great.picked out new glasses.picked them up a week later.They We're not what I had picked out.Went back in and was told basically that I was a liar and that the glasses were what I ordered.THEY WERE NOT Even spent some of my own money for a few extras don't know if I Got them.was told that the Glasses don't get mixed up and the glasses I have We're what was entered into the computer.Needless to say I will have to spend more money somewhere else for glasses that I like and picked out.Went there once and will never go back.Horrible customer service. read more

**THIS IS FOR THE SOUTH HAVEN, MI BRANCH** Today, I received my annual appointment reminder from Advanced Family Eyecare in South Haven, MI. I would just like to say that I will NOT be returning to this branch again, due to the rudeness of the doctor. I had made my previous appointment with intentions of renewing my contact lens prescription. Before going back for my exam, I spoke with billing to get an estimate of my charges for this appointment. Upon being quoted the extra $80 contacts lens fitting fee (a charge at the time I was unaware of), I decided to bring it up with the doctor during my exam. He sighed in a put-upon way and muttered "We have to explain this fee to everybody," before launching into a halfhearted, condescending explanation of how a contact lens fitting exam is different from a routine eye exam, and how I "might as well get it done" since I was already there. Feeling sheepish and ashamed for speaking up, I felt no choice but to oblige and pay the fee out of pocket at the end of my exam, slinking out of the building feeling like a stupid child. Yeah, I got my script renewed, but at the cost of being condescended to and made to feel ashamed for asking a simple (and reasonable) question about an extra billing charge? Not worth it. Will definitely be switching providers, and would advise others to do the same. I'm now aware of the contact lens fitting fee being a unavoidable part of contact script renewals - but, it's all in how you talk to somebody. And I would expect a doctor to exhibit much more professionalism when discussing this with his patients. read more

I was in for my eye exam a few ago and was in the middle of one of the test they do I thought something was wrong because I wasn't seeing what I was supposed too. It turned out the person who was running the test left the room for almost five minutes to do something else and didn't even bother to tell me. read more

I went to get glasses. The lady told me that they could get a specific model in another color and would get them in a week. I waited a week and called to find out the status. They put me on hold for ever. I had to disconnect, they never called me back to give me an update. 14 days later i decided to go to find out the status and why I wasn't called. I found out that nothing was done and they didn't have any information in the system. Since I had the check up there I had to get glasses. I told them it was my first time getting glasses there, but it will be the last one. Customer service from the people in the front desk is terrible. read more

Went for an exam and safety glasses, the staff was very friendly and the product is top notch! Will definitely be returning for my regular glasse! read more

Great appointment at Advanced Family Eye Care!! Everyone is always so friendly! Love my new glasses and contacts!! Thank you!! Dawn Gregule read more

I had a great experience with Advanced Family Eyecare. I called and received a new patient appointment within a week. I did have a longer wait time than I have in previous offices, but the care I received was worth the wait. Kanessa and Dr. Scieszka went above and beyond to make sure I was comfortable, even with my complicated health history. Overall I am very pleased with Advanced Family Eye care, in the Saint Joseph, MI office. read more

I was just there and had my eye exam and ordered new glasses. My eye doctor is excellent. She takes time to answer questions and is very careful with the eye exam. The staff were very pleasant and helpful. Crystal was excellent in helping me chose my glasses. I chose a different style then I normally wear and I am excited to get them. I highly recommend Advanced Family Eye Care. read more

Waited an hour to be seen. I've never had more than a five minute wait at any optometrist office in the past. When we requested pupillary distance on a prescription, they balked and then said they would charge an additional $15 fee. It's a simple measurement, but they simply were trying to push us to buy glasses from their shop. Very poor service and wait times. Next time we'll be visiting a different local optometrist. read more

First, I should explain that while other reviews complain about the front staff and attitudes, etc., I had nothing but the greatest experience from the front staff. They were terrific. So why the horrible rating? Well, my primary complaint has to do with the nature of the eye exam itself. Very, very unprofessional/substandard. The peripheral vision test was me being told to look at the doctor's nose and she would raise her hand -- with 'x' numbers of fingers out -- at UR/LR/UL/LL corners of my vision. I was to tell her how many fingers I could see. Very crude test, especially since I have been used to a computerized test, looking into that hemisphere and clicking the button, etc. She several times -- while looking into my eye -- would tell me to look at her ear. Problem is that she neither told me which ear to look at nor pointed to the desired ear. When she used the testing gizmo to check my vision, she placed it in such a way that I couldn't see ANYTHING through the device. After we got that settled -- although the new position only provided me view of the left-half of the sequence of 5 letters -- the 'which-is-better-A-or-B?' test proceeded very very rapidly. She seemed to get annoyed that I several times asked her to give me the choices again. The doctor never checked for vertical prisms. When she asked me what my near reading was for (computer or reading), she asked me how far away my computer screen was. I could only guess and she based her next calculations on that guess, not even measuring that distance. While I expected to walk out of there with my "main" prescription (that is, distance vision), I found out later that I was given a prescription for computer-monitor/reading bifocal glasses, surely not what I was seeking. When I asked about my prescription for vision glasses, the doctor told me that the current prescription would be close to what I have, so no prescription would be necessary. In my mind, I'm thinking that close is not good enough when it comes to MY vision. If there were ANY change, I would expect and want a new prescription for my distance glasses. Very, very disappointed and naturally will NOT go back there. -- Jon K. read more

This was my first experience going to the optometrist. The doctor was very knowledgeable and explained everything so that I could fully understand. The staff is super friendly and helpful. Definitely recommend!! read more

This was my first visit after my old doctor retired. I was treated as a new patient and got a rather thorough exam. And the resultant sticker shock. I checked rates with the competition and found I was not gouged. Maybe next time, will just be a check on the progress of my cataracts. read more

Horrible staff at the reception desk. Called and got a same day appointment for my Husband. Upon arrival and checking in, there was immediate confusion and then some real attitude. They blamed him for missing and appointment 2 days prior. This was the first time contacting this place and the last time we'll walk through the doors. You lost two potential patients and it was so apparent that you don't care. Thanks for wasting our time. read more

I have had the best experiences here with me and my kids. Kreseda has been so helpful. Dr. Scieszka was great at explaining everything!

Please stay away from here! Awful experience. Very unprofessional and extremely unorganized. My family tried to give them a few chances, but your eyes are just too important for the type of quality and business that is at advanced family eyecare. Don't waste your time or money! read more

After many years of being a patient of Dr. Scieszka'a, I cannot put up with the front staff any longer. Although I think Dr. Scieszka is a great Dr. his front desk staff, etc. is his pathway to him and indicates to everyone that walks in the door how they will be treated. His staff changes often, but the attitudes do not. I have a history with my eye sight and that is why I see Dr. Scieszka. Recently I made an appointment because of some issues I was having only to find out they put me with the "new" doctor on staff without ever asking me. I asked, "how does this happen?". The only answer I got was the front was "supposed" to ask you. And then I was told I could come back another day - after I rearranged my work schedule and drove 30 minutes to the office. I'm Done. The sad thing is, Dr. Scieszka probably will not even know this happened. He has lost my husband and I as patients and my daughter's family was going to switch to him - 4 more patients. Can you really afford to do this? read more

Horrible Horrible experience. Bad customer service. I called a week prior to get an eye exam and told them I am using my husband's insurance. So they took all the info needed about insurance and stuff. Saturday before my Monday appointment they called to confirm my appointment and told them I'm coming. So I came for my appointment 20 mins early and the blonde lady on the front desk told me with attitude that im not on my husband's insurance and that I have to pay out of pocket. I told her that she should have told me so that we could have at least done something about it. She said that she called me the Wednesday before that and left a message about it. BUt never got any call or voicemail. So I told her if she havent heard from me about it the chances are Ive never got any messages and they shouldve told me that theres a problem on my insurance when they called to remind my appointment that Saturday. The receptionist wast not apologetic at all and kept trying to blame it on me. Wasted my time, effort and gas trying to get there. And yes another potential clients loss. Wont be recommending it to family and friends or anyone really. read more

I've been a patient at this clinic since I was a child when Dr. Piaskowski owned the practice. Never had a problem. In October, 2015 I had an eye exam and was told there were changes in my vision. I ordered glasses and contacts. When the new glasses and contacts came in I had difficulty with both. I attempted working with the Niles Ave office regarding glasses but I was simply told to keep wearing the glasses and my eyes would adjust. It was not working. I ended up going to the downtown St. Joe office and two great ladies, Kristi and Teresa helped me with the glasses although there were issues with the script itself I learned after another eye exam in October, 2016. At that time I was told my vision had returned to what it was prior to the exam I'd had in October, 2015. New glasses were again ordered and they were fine. Again thank you Kristi and Teresa. You ladies are great! I also ordered another pair of contact lenses with my correct script. The contacts arrived at the Niles Ave office. When I picked them up, I was told there was a charge of $180.00. I said no, I'd already paid $$ for a pair of contacts in October, 2015 I could not wear and these were to replace those. After making a phone call to the downtown office I was given the contacts without having to pay again. I tried to wear these contacts but the script was off. I called the Niles Ave office and spoke with Amanda. She told me the contacts I had were the correct prescription. I told her they could not be because I could wear my old lenses and see both near and far and with the new lenses I could only had clear far vision. Amanda said she would give my file to the doctor and have him call. She was rude and flippant. I waited 3 weeks, checking my home answering machine cell phone daily. No call. I gave up and called RX Optical. The eye doc at RX Optical spent a lot of time with me checking my vision and explaining what was wrong with the contact lenses I had received from Advanced Family Eye Care in October, 2016. Yes, it has cost me more money, but at least I have a pair of contact lenses I can wear. I'm sorry to say that after many many years of being a patient that I will not be returning to Advanced Family Eye Care. Very disappointed. read more

I went in on April 9th for an appointment (first time I've ever been there). The staff wasn't very pleasant or helpful. Once I was done it took a week for me to get my glasses (I thought it wouldn't be that bad of a place to go back to). Well when I put them on it made everything blurry and a staff member told me to give it a week my eyes would adjust(mind you my glasses are for night driving and computer work) Well I tried them for the week. Everything was blurry and I was getting very painful headaches. I called to let them know they weren't getting any better and I was to be seen. They told me to come in on a Thursday at 4:15. I tried giving them my name but they said they didn't need it. 45 minutes of waiting to be seen they didn't know I Was coming in. To top it off they couldn't find my chart. Well four days later I get a call (they finally found it) and they gave me to the prescription for my glasses. I gave them my glasses on April 23rd and still haven't gotten them back yet. I will never go back there again. If I could give them one start I would. read more