I received a call the next day. They made contact with their distributor and they have a gun metal…read moregrey "sample" that they can use to replace my frames and have offered to remake the lenses and exchange my glasses for free. Turns out the lenses were under warranty because I had reused the frames from a prior pair of glasses. The frames have been discontinued. It will be a couple weeks to get the replacements and they are letting me keep the current ones while I wait. Much better customer service. I've updated to 3 stars from 1 star because they are trying to make things right. Not possible to completely recover from the original poor interactions but I have to give them credit for doing what they can. I'll update again when the glasses arrive and I exchange them. Could go up or down 1 star based on the final result.

Zero Stars - Absolutely Terrible Experience If I could give…read moreMountain View Eye Center at Holy Cross zero stars, I would. This was one of the worst experiences l've ever had at any medical office. I arrived 10 minutes early to my scheduled appointment, to fill out paperwork. To my surprise, there was no receptionist at the desk, so I stood there waiting the entire 10 minutes, which completely defeats the purpose of coming early. Yes, they were able to fit me in due to a cancellation (which I appreciate), but it took me less than 10 minutes to complete the paperwork. I was told that I was checked in, Despite that, I ended up waiting over an hour past my scheduled time (1:20 pm) with Jepsen, Nolan L. - and still wasn't even seated. To make matters worse, people who arrived after me were being seen before me. It was clear my appointment and time weren't being respected. I've been to many eye centers before, and this was by far the worst. Unfortunately, I had to leave my previous eye doctor because of a change in vision insurance, and Mountain View was recommended to me. I seriously regret taking that advice. In the end, I walked out. This place is completely unorganized and unprofessional. I won't be returning, and I won't be recommending it to anyone. Now they want to charge me $50 dollars for missing my scheduled appointment, but seriously you guys waiting past an hour for a scheduled time isn't does not make it a scheduled appointment.

Amazing ftom appointment making, checking in, Dr. They are personable, happy, helpful and overall a…read moregreat visit anytime myself and my family have eye appointments. Clean, bright space. Visit Clinton Family you'll ebjoy the ease and friendly service.

I see Dr. Mortensen and has been so patient and kind and answered all of our questions. My son got…read morecontacts and again so patient and kind.

I've been going here for years for eye examinations. The staff is very friendly and helpful. Dr…read more Taylor is very kind and professional. Cute location on Main Street in Kaysville.

I was needing a last minute pair of contacts and I came in as a returning customer and they were so…read morekind and were able to get me an emergency pair right away! Dr Taylor and staff are so thorough, kind and willing to work with you until it's right. Thank you so much for helping make my last minute panic easy! I highly recommend Dr Taylor and his staff!

I came in for a vision exam & new glasses because I broke mine. I explained that I react poorly to…read moredilation, and did not want my eyes dilated. The Doctor said I only had two choices-- dilate or pay $30 extra to have my eyes photographed. He said it's because he was sued years ago (then went on to tell me the entire story.. he also mentioned that the judge in his case told him that in the state of Utah, if you're doing eye exams, you must dilate or photograph or you're liable if the person has a brain tumor..?! Which is inaccurate.) Sharing the lawsuit story story was unprofessional; if Legacy requires eye dilation for every vision exam they perform, they should explain that it's required at the time of appointment. I've been wearing glasses for 30 years and have never been *forced* to dilate my eyes (or pay extra to opt-out) for a standard vision exam.

i've been a patient here for over 10 years and continue to have great service from them!read more

Staff was friendly , professional... HOWEVER. When I went to leave, I had to pay $40.00 for a…read more"refraction test" ( what ever that is ) I should have been informed of this charge BEFORE they performed the test. Not after. This was my first visit to Family Vision Care. Also my last.

I've been wearing glasses for 50 years and recently switched to dr Petersen. He is very…read moreprofessional and thorough. His office covers everything I need - glasses, sunglasses and contacts and are very accommodating

As it turns out, my husband was diagnosed with neuromuscular autoimmune disorder, absolutely no…read morethanks to Dr. Wallin, who all but suggested my husband was lying about his symptoms. Told my husband to go home and see if it goes away. Not a doctor I'd ever recommend to anyone.

Dr Mark Hill has taken care of us through many years of health complications and two amazingly…read moresuccessful cataract surgeries. So much so that our extended family continues to go to him from Bountiful, North Salt Lake, and even West Valley City. I have heard of people traveling from Wyoming to get his help. Why mess with total satisfaction? We are grateful to have the confidence that we are not accepting risks or taking any short cuts when it comes to our eyesight.

Took my daughter here for her first eye exam and the whole community is amazing. The Dr made her…read morefeel confident and comfortable during the whole exam. Also educated us about the process and what to expect. Since I've been to many Drs and worn glasses personally for 20 years, I felt everything was honest and ethical. Great service! Affordable cash pay option.

I have always love Shopko optical and was so excited when I found out they still existed. Doctor…read moreHaderlie is awesome and I have been going to him for over 10 years. Staff was very friendly and helped me pick out my glasses. Anyone looking for a place to go for contacts or glasses should go here!

I've always disliked trips to the optometrist, but for once I found myself at ease here. As far as…read moreI can tell, the doctor (Greg Wenom) is very knowledgeable. The doctor was very patient with the rather annoying "lens 1 or lens 2" type tests especially on the very annoying pairs that seem especially close. His recommendations were clear and he provided enough of the reasoning for his recommendations that I was able to understand why he made the recommendations that he did. Just as importantly, I found the staff to be knowledgeable and easy to deal with. I have noticed that often it is easy to find a good doctor or to find a good staff, but finding both at the same time can be a surprisingly difficult task. But I think I have succeeded with this optometrist. This has easily been the best experience at an optometrist that I have had.

I have been a patient at Specialized Optical for about 6 years and I think Dr. Wenom and his staff…read moreare the best. He always performs a very thorough examination and takes time to explain what he's doing and answers all questions. I never feel I'm being rushed through. When I come into the office, I'm always greeted as a friend and not just a patient. Margaret is professional, knowledgeable and very friendly. She takes time to assist in choosing frames and does an excellent job to ensure correct placement of the lenses. I always know my glasses will be perfect and if I need any subsequent adjustments, they're always there to take care of me.