Was a customer about 6 years ago, and just had an appointment last week. I was surprised that both…read moreElizabeth and Frederick remembered me. They are such wonderful people, professional and nice. They give you options for frames and lenses, not pressured to buy top of the line. Also the clinic direct bills many insurance companies, so no paperwork for me. It is always a pleasant experience. I would recommend this company to anyone.

Excellent selection of interesting glasses. You won't find the same glasses all over the city. The…read moreowner is always there, and he has a great eye for finding flattering frames. Service was excellent and very friendly. I've purchased non-prescription sunglasses, as well as prescription sunglasses and regular glasses. I'm very pleased.

While searching desperately for discontinued frames, I came across Insight. While they didn't have…read morewhat I needed, the responsive and friendly service from Jennie and Mike was stellar. While I've been on this search, just getting a reply has been like pulling teeth. So, hats off to Insight for getting back to me so quickly.

If I was paying for my eye-doctor to have an office that looked like a condo building, Insight…read morewould get 5 stars. Otherwise, they get zero stars for everything else. This place is an absolute fortune and an absolute factory conveyer belt system. Everything is made as complicated as humanly possible for the client so that the doctors can spend as little time with them as possible. Instead, you have to spend tons of time with interns who are so anxious and scared, their hands shake when they put them near your eyes - and who can barely convey accurate info to the doctor that the client is not allowed to go near. My consent did not matter for any part of the process and worst of all, they didn't come close to even improving my eye problem, let alone fixing it - before I gave up on them. So I now have to go pay someone else to start all over.

No complaints from me. Not many options to buy Safety prescription glasses so I was happy to find…read morethese guys. The process from start to finish was smooth and uncomplicated, which is all you can ask for.

Love this place! It's a great alternative to overpriced shops especially like those attached to…read moreOptometrist's offices. I bought a pair of Oakley progressive glasses at a downtown combined optometrist/optician shop for around $750 and had a hell of a time getting used to them. I went back and was told the lenses were correct for my prescription and I should just give it time. They still suck. In contrast, I had the same prescription filled with the same quality lenses at Canadian Optical Warehouse at less than half the cost and they are perfect. Save your money and buy glasses here. I'm a fan!

It was recommended by my GP that I have an optometrist look at my eyes for a potential arterial…read moreproblem. I researched optometrists in Halifax and saw Lang Optometry was highly recommended. I booked an appointment and was told that it would be $160 for an eye exam (which, already, is significantly more than most places). I explained to the receptionist that I was seeing an optometrist for a medical reason and that I wasn't interested in having my vision tested. She said she's just "the lady that answers the phone," and didn't know anything about when or how MSI could cover an optometrist appointment. She forwarded my call to another person, a manager I believe, who explained to me that as a new client it was required that everyone get an eye exam to establish a file with the clinic and that this exam was a nonnegotiable requirement. I told them I wasn't interested in an exam that I felt like I didn't need, and I was told that this was their policy. They did tell me that the exam may be cheaper depending on what was actually involved, which I appreciate, however she was similarly unable to explain to me when or how MSI covers appointments and insisted that I needed to pay for my first exam. I had her cancel my appointment. I called another optometry clinic and the receptionist there was very knowledgeable and able to explain to me in detail, and in much friendlier terms, what my options were. So, I booked an appointment with them, and worst case scenario will be saving $40 as their prices are lower. I've heard great things about Dr. Lang. It's a shame his front staff couldn't assist me.

Great place! Trendy specs, and funky staff! Love it. I recently brought my daughter in to see Dr…read more Poh for a suspected corneal scratch. He was excellent with her! Gave great care, and follow up appointment a week later. Will definitely be returning here.

They were sooo kind. They were able to get me in within a couple hours when I was worried I might…read morehave a serious issue. I had the first eye exam of my life with them today and they were super super nice and very knowledgable. They explained what everything was and how it all worked which helped me feel more comfortable with a new experience. 10/10 Would highly recommend, especially for anyone with any anxiety about going to an eye doctor. :)

I've been putting off seeing the optometrist for years, and after finally breaking (it's getting…read moredifficult to read at school) I couldn't be happier with the service I recieved at Ocean. The staff were incredibly welcoming and knowledgeable, I even got to have a great eye conversation (I'm a neiroscience student) while looking at my eye exam photos. Very intelligent and friendly people! The price of the glasses themselves was a bit high; however, if I'm going to get glasses that I feel good about, quality is important! And Ocean has top quality frames and lenses. I'm a happy customer, and feel much better about the whole four-eyes transition!

Amazing service went in one day not even looking to buy glasses and a guy gave me a rundown on a…read morepair of sunglasses 2 days later I bought them. I highly recommend this place awesome costumer service

If you want a hassle free experience, DO NOT shop at the Sunglass Hut…read more I bought a pair of Ray-Bans for my son's birthday at The Sunglass Hut at Halifax Shopping Centre, first making sure of the return and refund policy. The gift was a surprise so I wanted to ensure he could return them for a refund and have the freedom to buy elsewhere if they didn't have what he liked. I had a pair in mind that I thought he might like so went in and asked for them. The salesperson gave me the spiel about all the benefits about being able to return them within 90 days--no hassle, etc. Believe me, it's been a GIANT hassle. A couple of days later when I was getting ready to gift wrap them, I took them out of the case and tried them on only to discover that the coating had gaps around the edges and there was a scratch on them. For $300! I took them back and a nice lady replaced them. I gave my son the gift and he didn't hate them but thought another pair might suit him better. He went in with the gift receipt they suggested I include with the gift and he picked out a pair that was about $80 cheaper. He came back with a GIFT CARD that he will NEVER use. I was NOT happy. I returned to the store to see why they did not give him money back. Apparently it was because he did not have the original credit card. They did NOT tell me that a gift receipt would mean that he would only get a credit. In fact, I had sent him a photo of the receipt just to make sure he wouldn't get hassled. He's 22, doesn't like shopping and just accepted what the salesperson told him. The next morning, I'm swamped but annoyed enough to head back to the store to get our $80 back, since I DO have the original credit card and receipt. They WOULD NOT give me my money back because "there's nothing in the system that will allow that". I asked the clerk for a number for the head office. She said she didn't have one. She gave me a customer service number which I called and was told that the issue would be escalated and I'd hear from someone in 24 to 48 hours. No one from head office called me back. The store manager (who probably has six months experience and zero decision making ability) called, interrupting my dinner, to "apologize for the experience" but couldn't actually DO anything but waste more of my time. I told her that I wanted to speak with someone from head office as promised and she said she would pass it on to her regional manager. I asked for the email of her regional manager and the store manager refused to give it to me. I'm still waiting.

Vogue Optical is a small Atlantic Canada optical chain with locations in most cities and bigger…read moretowns. It has two major selling points: a) it offers a 2-for-1 deal on most eyewear b) it has a wicked long guarantee against damage and destruction. In fact, Vogue will replace your glasses if they are damaged in any way for up to two years from the date of purchase. Dog chewed the frames? Covered. Kid got elbowed during a basketball game and the glasses went flying? Covered. Alien abduction and they forgot to return your glasses? Uh, not sure if that one's covered actually. Vogue's showroom holds a decent stock of frames, starting from $89 (mostly children's frames in that pricepoint) and headed upwards from there. They stock several designer names and can easily advise you as to whether the frame you are considering will work with your prescription. Vogue has saved us headaches on many occasions by advising us on unique characteristics to my son's prescription. Making them even more popular, Vogue now offers a financing option (on approved credit). For persons without insurance, this helps to make the ding in the wallet a little less painful. Vogue also co-houses an optometrist who does eye exams. Call ahead, as each optometrist's office is only staffed on certain days of the week. I'd recommend Vogue to anyone looking to upgrade their fashionable eyewear. I get great compliments on my glasses - even from strangers in the grocery store parking lot!

I've frequented Vogue Optical a few times, but never this particular location. While it is a hike…read moreit was the only one that could get me in within the time frame I required. The lady at reception in the doctor's office was quite pleasant. And I can say the same for the doctor herself. Very nice, thorough and answered all my questions. At the end of my exam I asked for my prescription as I wanted to get new frames. I was shown (by the receptionist lady) where all the frames were and was told someone from the show room would be with me in a few minutes. I spent some time roaming the displays trying to figure out what it was I liked. After almost a half hour of wandering and having only pulled off 2 frames I thought I might like no one had come to help and I was getting frustrated. Yes, I had tried to find someone but saw no one. A few times a staffer would walk through, I'd ask for some help and I'd be told someone would be right with me. And still no one came. Eventually I was asked by Marlene if I needed any help. Finally. She was very helpful with helping me determine which frames I liked and which ones looked best on me. They carry a decent selection of frames, and some designer labels, for men, women and children. They're able to tint most lenses, and have a selection of sunglasses as well. As far as prices go they're somewhere between moderate and pricey. I wouldn't call their pricing excessive, but I wouldn't call it easy on the pocket book either. And since they have the 2 for 1 deal, it isn't so bad. The main reason I continue to use Vogue for my glasses is: -2 year warranty on the lenses -buy one, get one So, if you want two pairs of glasses to suit whatever mood or outfit you in for the day, then Vogue is a great option. Or if you just want new frames and a pair of sunglasses, they can do that too. I placed my order and was told it usually takes about a week to get the glasses back. Which isn't bad. I've experienced longer wait times at other (non-vogue) locations. While the visit overall wasn't terrible I wasn't pleased with having to wait so long to have someone help me with frames, so for that reason they get 3 stars. I haven't gone to pick my glasses up yet. Who knows on that visit they may redeem themselves and earn another star. Stay tuned!

My lady had one of the nose pads fall off her sunglasses. While walking around Halifax, we found…read morethis place, and asked them if they could repair it. They not only repaired it, but also did it free of charge! Excellent customer service considering we were traveling and would likely never come here again. The person who helped us was very friendly and courteous as well. Note: I cannot comment on any other aspects of this business.

I've spent the better part of my life believing I have 20/24 vision. Borderline superpower sight. I…read morecannot say whether this belief has been truly founded (an optometrist did tell me - but I was young, maybe I skewed the details), but I can assert that things have changed for me as of late. I've been having some up close vision issues, which isn't uncommon, specifically with the large amount of computer use / reading that I engage in daily. I found myself today having my first eye exam in over a decade at this Spring Garden Road clinic. At first I was unsure of what was going on. One of the women working in the front performed some preliminary tests on me, but didn't explain what was to come. I soon found myself being blasted in the eye with air, without any warning. I was taken aback and a little hesitant that my experience would consist of ill-explained procedures. However, once I found myself in the examination room with Dr. Lu my worries subsided. He was very nice, informative and easy going. He explained everything to me as the exam proceeded, and I ended up spending about half an hour or so with him figuring out the specifics of my issue. He took me out and showed me around explaining prices on frames, but wasn't pushy about me having to make a commitment on the spot. He explained that the benefit of purchasing from him was that he would assist me within the next couple of months if my prescription needed to be altered without any additional costs. I felt comfortable about most of the ordeal, and think I will head back in within the next couple of days to figure out the actual procuring of the spectacles. I think the experience would have benefited from better upfront explanations from the front end staff, as well as being advised that I'd have a bit of a wait time (my appointment was slated for 12:30pm, but Dr. Lu was running about 20 minutes behind). All in all, a positive experience for the old peepers. I suppose I'll be joining the "four-eyes" clan in the weeks to come; but I will do it with no fear in my heart. Bring on the goggles, I say - I'll sport 'em with pride and a pinch of panache for good measure.