Great selection. Ended up getting two pairs of shoes in the clearance section for half off. Great…read morefront desk folks. She was very sweet and even endured my toddlers 20 questions. Highly recommend if in need of shoes.

I placed an order for in store pickup for one pair of combat boots. They did not have it in my size…read moreat my local store & I didn't want to wait for shipping, so the location that ended up having it in stock (wareham) was about 30 mins away, which was ok with me. When I went to pickup my order, after getting to my car, I noticed there was something on the side of the boot that couldn't be easily wiped/scraped off (glue?). I would've dealt with it if it was just that, but then I also noticed one of the rivets on the hooks that hold the laces onto the boot was missing, making that hook unusable. These were expensive boots, so I went back inside & showed the problem to the employee. The employee that helped me, Ruby, jumped right into action & went out back in search of a replacement pair. Unfortunately due to my size being a rare one (11) I knew the odds of there being another of that style in the same size were slim, & I was right. She did however have them in another color, which wasn't what I had initially wanted but I liked it enough that I found it an acceptable replacement. I thought for once maybe dealing with an issue in a retail store might go smoothly.... But, of course there had to be another hiccup. Ruby informed me that since they didn't have the shoes in the same color, they couldn't just exchange them. Due to their new system, she would have to refund me & I would have to do an in store purchase for the replacement shoes. The problem with that is, refunding to a credit card is not immediate & I didn't have enough to cover the purchase a second time (pay day is tomorrow... I had $18 in my account). Ruby kindly offered to hold the boots for me until tomoro, however I explained to her my frustration that I'd driven 30 mins to get here (plus 30 back) just to leave empty handed & that I probably wouldn't want to take another hour out of my day to return tomorrow for a pair of boots in a different color than I even wanted in the first place, all because of a mistake on their end. It's not my fault that the shoes were broken, it's not hers either, but someone should've checked to make sure the boots were in new condition before I picked them up. And it's also not my fault that their new system doesn't allow for exchanges with a different color of the same item, nor that I had to get a different color in the first place. Things weren't looking good, & I was aggravated for sure, because it seemed to me that I was going to be leaving boot-less, and this was all going to be a waste of time, gas & money. Ruby seemed frustrated with their new system as well, and that there wasn't a good solution for situations like this, and after hearing the details of my situation, she asked me to bear with her. 2 mins later as a receipt was being printed, she told me "you're all set. My drawer is going to be short, but u are right this wasn't ur fault & u shouldn't lose out like this on a technicality". THAT is customer service people. Ruby made me a happy customer today. She went out of her way to solve the problem with odds stacked against her to make sure I left a satisfied customer. Honestly, I work in customer service as well & I had to keep telling myself to be patient, it's not her fault, because while I felt the need to communicate how unfair I felt this situation was, I've also been dealing with rude customers all day long, & I didn't want to be that for her. She could've just told me I was S.O.L. but instead she went above & beyond to turn my experience around. Ruby is a hero, she has restored my faith in humanity... we should all be more like Ruby. Give that woman a raise! I am leaving a satisfied customer, with a new pair of boots & a smile on my face instead of a ruined evening of wasted time. I wish more people were like Ruby.

I had a great experience...until I left and realized that the wrong model of bike had been…read morepurchased. I wanted one that had certain features included, and the model ordered didn't have any of them. When I called for assistance, I was told all of the "add ons" I wanted could be purchased once they knew I actually liked the bike. This was confusing to me, and felt very dismissive. I didn't want to wait weeks for a bike to come in, bring it home, and then wait weeks for fenders and other parts to come in before I could really ride it the way I wanted to. I'm not sure if they didn't know (or want to admit) that they had ordered the wrong model, or if there was something more icky going on...but with the size of purchase...I no longer felt comfortable. I canceled my order and went elsewhere.

Selection of in stock inventory is in NO WAY representative of the website. Unless you are open to…read moreswitching things up, the IT guy in TX has no clue what is in stock. In their defense, the manager substituted a comparable item at the same price. P.S. expect little or no input to a gear purchase on alpine unless you are working with the manager..and avoid the whole board side. The staff has a serious tude.

Clean store well stocked friendly employees. Just wish they stocked large footwear sizes for my…read morenephew without having to resort to online to purchase

Great selection of footwear of all styles - from wedding/prom to hiking!…read more The owner was extremely helpful and knowledgable, with a great sense of style. That second pair of eyes, with total honesty, that we sometimes need. Customer service was outstanding. Thank you!!!

I love this boutique for shoes & clothing. Everytime I go I always walk out with a special outfit…read more The owners are so kind and helpful. Best boutique in the area & affordable!