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    The Art Shoppe

    4.7 (3 reviews)
    Closed 11:00 am - 7:00 pm

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    5 months ago

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    Reeds Jewelers

    Reeds Jewelers

    3.7
    (6 reviews)
    4.5 mi

    Heather and Sara are the best! We have shopped at Reeds for years and have recommended them to many…read morepeople. Spend your time and money supporting this small business over any other jeweler!

    stay away from Reeds if you are looking for an engagement ring, or wedding band!…read moreMy husband purchased our engagement band at the end of 2018. Started to be worn early 2019, after being resized. He opted for a platinum band due to it being stronger than white gold (per the jeweler). immediately there were problems. I want to start by saying, we DID sign up for the service plan and we did bring it in every 6 months consistently for upkeep, up until 2022 when we just gave up. More often then every 6 months, the Diamond would come lose. not only just lose, but extremely lose. We were bringing this ring in probably every 4-6 months, to "tighten" the diamond in place. Nothing seemed to work. It was constant. I was unable to wear my new engagement ring because it eventually had to be "shipped out" numerous times to be properly "tightened". well, fast track to 2022. I'm literally sitting at my office job, and i feel some pressure on my ring finger. i look and my platinum ring is completely distorted. cracked at the bottom. bent. you name it. I was lucky i saw it when i did, or it could have completely fallen off, to be lost. (pics attached). I was so upset. We brought it to Reeds immediately, and heather belittled us. Told us this had to have been from an injury, or some type of accident that caused the ring to crush. Mind you, there were no injuries on my hand...just a bent ring. bent at the BOTTOM. if something crushed it, it would crack at the sides, not the bottom. she was so rude. offered to send it off and they could 'see what they could do'. since we had the service plan, they so graciously poorly sawdered the ring back together. the band came back so flimsy, thin, and theres a huge gash at the bottom were you can clearly see the defect. A few months later, i got a new job. we cannot wear anything that sets off a a metal detector. Surprise. my engagement ring sets it off. I can no longer wear my "100% platinum ring" to work. I reached out to cooperate, and they told me the that ring contains nickel, and is 90-95% platinum. no a big deal, but we would have picked gold if we had known this could have been an issue. cooperate also, had almost no records of us constantly bringing it in for the lose diamond. only once or twice was it recorded in their system.... we stopped going back to service visits after this. we were quite frankly done doing business with Heather. well, fast forward to today and my diamond is loose again. My husband brought it in, and heather once again belittled us, telling my husband i should be taking 'proper care' of my ring. the ring that i cannot and do not even wear 4/7 days of the week. (also, was not worn for a year due to pregnancy). she claimed our service plan relapsed and very hastily told my husband shed sent it out for appraisal. i reached out to cooperate again, and the had the director of manufacturing access the ring. They told us they recommended having the ring recasted completely, and redesigning the head design. they said the RESIZING LIKELY compromised the integrity of my band which could be why the ring crushed and has had issues. weird, nobody told us getting the band resized would potentially cause any issues. when my husband got this ring designed, nobody legit nobody warned him of ANY issues. However, they claimed we did not purchase the service contract AT ALL now..so we can 'reinvest' in our ring, if we would like. funny, - i thought all these issues were only my fault? oh yeah, we dropped off my wedding band we purchased from them as well, married in 9/21, wore the ring for 1 year before taking it off for pregnancy. two diamonds already missing. i have a third diamond band from Kay. no service plan, no 6 month services, legit not one problem with that ring. currently waiting for them to contact me. Hopefully they will fix this issue properly. seriously take your money elsewhere.

    Photos
    Broken ring from being poorly sized
    Broken ring from being poorly sized
    Check out the nice store front at Reeds in Duxbury! #duxburyma #duxbury
    Check out the nice store front at Reeds in Duxbury! #duxburyma #duxbury
    If you are looking for a great place local to get jewelry look no further. #duxburyma

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    If you are looking for a great place local to get jewelry look no further. #duxburyma

    The Art Shoppe - galleries - Updated July 2026

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