My daughters and I popped into this Famous Footwear on President's Day, 2024. While my girls found some styles that they liked, they didn't have the sizes available. That's the main reason we knocked a star off. It was mostly organized, but there were some shoes misplaced. We picked up a few pairs for my growing grade schoolers. Also, I was sold on the BOGO Adidas sock promo because they were thick and ankle-cut. Highly recommend that you join their "Famously You Rewards" program especially if you have a family. It's free. Members currently are offered "$5 reward cash for every 100 points" plus they get free shipping with no minimum purchase. It's located in a nice plaza in Santa Fe, NM with plenty of parking, but the spaces are tight. read more

the manager Evelyn was very rude. About a week or two ago I was sold two different shoes. the worker had grabbed the box for me and taken it to check out as I had a baby and couldn't carry it myself. They didn't check the box to make sure the pair matched. I had already worn the shoes as I went out of town and had no other shoes to wear. They were subtle differences, so from afar it was hard to tell. the big difference was that one shoes was lined and the other wasn't. I called earlier this week to inform them of this mistake. Whoever answered the phone told me I could be given a significant discount for BOTH pairs of shoes since I already worn them. The manager insinuated I wanted them for free when I clearly said I was offered a DISCOUNT FOR BOTH PAIRS. she said she'd give me $2 discount for these $140 shoes ($140 each pair). Not only did they not keep their word for their screw up, she charged me the difference for the lined shoes I originally wanted. I asked if they were going to sell the other pair I already wore and she said yes. So, be aware if you're going to purchase a pair of Doc Martens - Embury size 7 as one shoe has already been worn and she's trying to sell them again. I walked a significant amount in them so I don't think it's fair to pay full price for them. I wish I would've looked online for them because I am seeing they under $100 for the same pair on the Official Doc Martens website. I would never ask for a handout but considering their mistake and me expecting them not to sell a used pair of shoes at full price, I thought a discount was more than fair. $2 was insulting and she laughed in my face when she offered it. I used to love famous footwear but this experience completely ruined the store for me. read more

the manager Evelyn was very rude. About a week or two ago I was sold two different shoes. the worker had grabbed the box for me and taken it to check out as I had a baby and couldn't carry it myself. They didn't check the box to make sure the pair matched. I had already worn the shoes as I went out of town and had no other shoes to wear. They were subtle differences, so from afar it was hard to tell. the big difference was that one shoes was lined and the other wasn't. I called earlier this week to inform them of this mistake. Whoever answered the phone told me I could be given a significant discount for BOTH pairs of shoes since I already worn them. The manager insinuated I wanted them for free when I clearly said I was offered a DISCOUNT FOR BOTH PAIRS. she said she'd give me $2 discount for these $140 shoes ($140 each pair). Not only did they not keep their word for their screw up, she charged me the difference for the lined shoes I originally wanted. I asked if they were going to sell the other pair I already wore and she said yes. So, be aware if you're going to purchase a pair of Doc Martens - Embury size 7 as one shoe has already been worn and she's trying to sell them again. I walked a significant amount in them so I don't think it's fair to pay full price for them. I wish I would've looked online for them because I am seeing they under $100 for the same pair on the Official Doc Martens website. I would never ask for a handout but considering their mistake and me expecting them not to sell a used pair of shoes at full price, I thought a discount was more than fair. $2 was insulting and she laughed in my face when she offered it. I used to love famous footwear but this experience completely ruined the store for me. read more

I went to famous footwear yesterday; looking for a new pair of timberland's. While reaching for a pair that would fit, a woman started saying; "sir, this is privet property, you need to leave." I looked around confused, knowing she could not possibly be talking to me. To my surprise, she was looking right at me. I begged to know what reason I was being kicked out. She replied that she didn't need a reason and picked up the phone to call the police. read more

OK - we all know that this place sells shoes - or we should at least guess that based on the name... I'm reviewing the customer service, which was fantastic, especially compared to the locations in Paso Robles and Palos Verdes, CA locations. The super friendly staff greeted us at the door and even told me how to work the system to use my birthday gift certificate in Los Angeles towards the purchase I just made, since I'd forgotten to bring it with me. read more

My roommate legit was just kicked out of this store for absolutely NO REASON at all! He seriously walked into the store looking for a new pair of shoes and the OWNER walked straight to him as he was trying to look closer at a pair of shoes and DEMANDED he leave the store IMMEDIATELY. What in the world was that for? My shocked, confused, and now at this point upset roommate then called the store. The Manager on duty answered. My roomie asked what just happened and told her that he felt deeply saddened by this absurd outburst that was completely unwarranted. At which point she responded with 'they are allowed to refuse service to anyone and this is private property'. Ummmmm, ok. While both of these are valid this is absolutely ridiculous. Quite frankly very offensive. We are both native to this city and with our native relation we are a little hippie looking. This however is no reason to kick somebody out of your establishment because they wanted to come and buy some shoes. Thank you however for the eloquent way you turned away a customer though Journeys Shoes so graciously welcomed us in and were more than grateful to sell my roommate a brand new pair of TIMBERLANDS read more

Famous Footwear - Man that STORE OWNER discriminated against based off of his good Hippi looks in his NEW TIMBERLANDS he purchased from Journeys - Shoe Stores Near Me - Santa Fe, New Mexico

Worst shoe store I've ever been in. The kids working there are too busy on their phones to help and then when I finally get someone's attention they start arguing over who doesn't want to help me the most. Ended up just walking out read more

Been here 3-4 times and was actually able to find shoes that fit me each time. Most places don't stock enough large (12-13 wide) shoes, but they usually have several for me to choose from. Customer service is generally good without being annoying. Prices are reasonable. read more