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Fancy Maids Cleaning Services

5.0 (1 review)
Closed 9:30 am - 4:00 pm

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Services - Fancy Maids Cleaning Services

Commercial deep cleaning

Commercial move-in or move-out cleaning

Commercial standard cleaning

4 More Services

Deep cleaning

Move-in or move-out cleaning

Regular home cleaning

Post-construction cleaning

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6 months ago

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Annie's Cleaning Services - Dirt still on the floor

Annie's Cleaning Services

(50 reviews)

Stone Oak

If I had an option to give a 0 rating I would choose that. The owner of the business was super rude…read moreand I never have experienced that from anyone. I just called to ask an info but she assumed something else and was super rude and raised her voices on me. We moved to a new community and all of us were looking for cleaners, I will never ever recommend her to anyone even in my dreams... And she charged me so much when compared to others in the same area. I heard she is very rude to her customers and also to her employees.. Responding to the owners comment. I never said I won't make a payment nor questioned Abt having to pay more. The assigned time was 10 30 to 2 30. And master bedroom was not finished by then, all I did was to call the owner and checked what's the process and how much will be the new charge. She shouted at me for no reason and later apologized saying she thought her employee came at 9 in the morning. She used words like if you don't pay you will end up in jail etc. I have the call recording and my attorney will reach out to her. But all I wanted to say is without having the correct data noone should be rude like this. The person who did the cleaning actually did a good job but bcos of the owner they are losing the business.

I would not use this company again…read more After this experience, I wish I had done more research beforehand. The business currently reflects a BBB rating of F, and after reviewing feedback across multiple platforms (BBB, Yelp, Google), I found multiple experiences that closely mirror my own. In my case, the cleaning itself did not meet expectations. I later raised concerns about the quality, and the situation escalated from there. Communication became increasingly aggressive and rude, and included repeated references to "theft of service" along with escalation involving law enforcement. What should have been a routine service issue turned into a much more serious and unnecessarily stressful situation. I ultimately made the payment to bring the matter to an end, as continuing to deal with it would have cost significantly more time and money than it was worth. It's also worth noting that the business operates remotely from San Antonio, which limits any ability to address concerns in person. I would strongly encourage anyone considering this service to review feedback across multiple platforms before booking-- patterns become clear quickly! Experiences like this are not isolated. Update: The business owner's public response below characterizes this matter as criminal in nature and references potential arrest. For clarity, this was a service-related dispute that I elected to resolve by remitting payment in full. I was neither arrested, formally charged, nor served with any legal action. The decision to remit payment was a practical one, as the cost of further engagement would have exceeded the value of the dispute itself. The circumstances suggest the funds were of greater significance to the business than they were to me. The assertions made in the response appear exaggerated and misrepresentative of the actual circumstances. I am leaving the response visible so others may review it and draw their own conclusions.

Fancy Maids Cleaning Services - homecleaning - Updated June 2026

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