Honestly, we had already booked from a previous neighbor's testimonial and THEN read reviews. We were definitely nervous.... But extremely surprised and grateful! My wife is recovering from a knee replacement and I'm dealing with 3 dogs (2 blowing their coats out) and our kiddo. Lisa showed up right on time and made such a huge difference for us. Our bathrooms and kitchen haven't been cleaner. A bird could fly through our shower door! I don't think I've ever seen our window ledges and blinds so white (and she did 17 of them). My personal thoughts here: we wanted to make sure we paid for a deep clean! If the cleaner also has to surface clean - it's going to take much longer because.... That's just how it works. I took about 4 hours the day prior pre-cleaning. For someone that doesn't know our home, I wouldn't expect those pre-cleaning pieces to be done. Edited: Another thought. I hate the smell of cleaning chemicals, but when I walked back in from an errand, I wasn't overwhelmed at all. read more

Not a company true to their word. They will scam you any chance they get as well as not even cleaning your house efficiently. Do not use or fall for their "specials" they post. They purposely stay longer than the agreement to try and make you pay more. read more

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If I had an option to give a 0 rating I would choose that. The owner of the business was super rude and I never have experienced that from anyone. I just called to ask an info but she assumed something else and was super rude and raised her voices on me. We moved to a new community and all of us were looking for cleaners, I will never ever recommend her to anyone even in my dreams... And she charged me so much when compared to others in the same area. I heard she is very rude to her customers and also to her employees.. Responding to the owners comment. I never said I won't make a payment nor questioned Abt having to pay more. The assigned time was 10 30 to 2 30. And master bedroom was not finished by then, all I did was to call the owner and checked what's the process and how much will be the new charge. She shouted at me for no reason and later apologized saying she thought her employee came at 9 in the morning. She used words like if you don't pay you will end up in jail etc. I have the call recording and my attorney will reach out to her. But all I wanted to say is without having the correct data noone should be rude like this. The person who did the cleaning actually did a good job but bcos of the owner they are losing the business. read more

I would not use this company again. After this experience, I wish I had done more research beforehand. The business currently reflects a BBB rating of F, and after reviewing feedback across multiple platforms (BBB, Yelp, Google), I found multiple experiences that closely mirror my own. In my case, the cleaning itself did not meet expectations. I later raised concerns about the quality, and the situation escalated from there. Communication became increasingly aggressive and rude, and included repeated references to "theft of service" along with escalation involving law enforcement. What should have been a routine service issue turned into a much more serious and unnecessarily stressful situation. I ultimately made the payment to bring the matter to an end, as continuing to deal with it would have cost significantly more time and money than it was worth. It's also worth noting that the business operates remotely from San Antonio, which limits any ability to address concerns in person. I would strongly encourage anyone considering this service to review feedback across multiple platforms before booking-- patterns become clear quickly! Experiences like this are not isolated. Update: The business owner's public response below characterizes this matter as criminal in nature and references potential arrest. For clarity, this was a service-related dispute that I elected to resolve by remitting payment in full. I was neither arrested, formally charged, nor served with any legal action. The decision to remit payment was a practical one, as the cost of further engagement would have exceeded the value of the dispute itself. The circumstances suggest the funds were of greater significance to the business than they were to me. The assertions made in the response appear exaggerated and misrepresentative of the actual circumstances. I am leaving the response visible so others may review it and draw their own conclusions. read more

Initially inquired to book a deep clean - she advertised $150 for 4 hours but upon booking didn't mention that pricing. I ended up cancelling because I saw all the negative reviews on here claiming she was rude. Her response to my cancellation proves to me all her negative client reviews are true after she claims they are all liars. Save yourself from a negative experience I'm glad I did! read more

Annie's Cleaning Services - Rude response - Home Cleaning Near Me

Dont use Annie's Cleaning Services LLC‼‼‼‼‼‼ I hired a cleaning company yesterday. They informed me that the work was done. I inspected my home immediately after they left and found some problems. I texted the owner. She demanded payment right away. I stated that I would not pay until all services were completed. She then called the police, alleging that I had committed theft of service. They ultimately refused to return and demanded a payment of $466. I offered to pay a prorated amount ...she was still not happy ..actually very aggressive ...Calling me Ghetto and ignorant ...ohhhh might i add ..was at my home for 10 hrs lmao....running that clock up...saying if i dont pay she will put it on my credit lmao..i think my credit score is high enough to withstand a $466.00 ..we only purchased a million dollar home.She dismissed my concerns and still demanded all money.She than offered to take off $20 bucks...My master bedroom,Laundry room,Kitchen,My sons shower,and refrigerator was never touched! I can only assume the cleaner was taking a nap! Beware of this company ..The checklist the provide is NOT what the company does!Matter of fact..its the opposite..When hiring her,the only question that was asked is how large my home was.She should have sent 2 people for the size of my home! I wouldnt recommend this company to my dog!!! If i could give a zero star..I would! If you spend sometime to google ..this company is known for this behavior!! read more

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Awful experience with this company. Hired for a move-in cleaning weeks in advance. Came by to give access day before we closed and moved in. Sadly, returned the next day with movers and appeared very little was done for $350. Providing some pics. I contacted Annie and she was very rude to deal with. One photo of the windows that weren't cleaned as example was not sufficient. Despite being very busy with the move in day and handling a toddler she made me take photos of EVERY window and anything else. They did come back just for windows claiming the lady didn't know how to open plantation shutters. I had to clean/dust cabinets etc., before moving in items. Claimed she cleaned for SEVEN hours, but that the house was more work than expected. The house was totally vacant, one owner home who was unmarried, no kids. Very good condition had just been vacant and needed a good dusting, etc., Total waste of money and highly unprofessional! Felt like a scam. Found out the cleaner was driving almost 2 hours to our house when she was supposed to be local to potentially take over our regular bi-weekly cleaning after we moved in. I so wish I would have read these other reviews before booking. Update: I got these texts this morning after my review last night. See screenshots. read more

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I would give zero stars if I could. I hired this company for a move-out deep clean of my 2,500 sq. ft. home, and the experience was extremely unprofessional from start to finish. I was quoted 3-4 hours for $240 but ended up being charged over $400. For that price, I expected a thorough deep clean -- instead, the work was incomplete and poorly done. They sent just one cleaner for the entire empty house. The stairs and floors were still covered in dust from recent construction, and one whole room wasn't even cleaned because the cleaner claimed she was stung by wasps (which has never been an issue inside the house). I even sent the owner multiple videos and pictures clearly showing dirty surfaces and dusty floors, but nothing was resolved. When I raised concerns, the owner was rude, disrespectful, and passive-aggressive, even telling me I should be grateful that they "continued to clean." That is not how you run a business. Customers deserve professionalism and quality service -- neither of which I received here. I cannot recommend this company or its owner. Save yourself the frustration, time, and money and hire a company that takes pride in their work. Edit: the business is very disorganized. The client doesn't know who paid her or who didn't. I received these messages today a week later after I never received a refund for a poorly done job. read more

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Horrible business practices. Cleaners are contractors not bonded, insured and no background checks are done, so anyone can be in your home... and if they damage anything, they will blame the last cleaner in the house...good luck read more

I'll start by saying that the common thing I find with every single one of these reviews, is absolutely no accountability whatsoever. Everything is everybody else's fault. Annie does not accept that she's ever in the wrong. So I already know she's gonna come back and attack me. This just shows you what kind of business owner she is, and another reason not to do business with her. There are some parts that are covered up to protect my child who is a minor. This is a warning to all my friends in San Antonio, new Braunfels, spring branch, and Bulverde area. DO NOT use Annie's cleaning services llc. I trusted her and her employees and all they did was steal from me. I notified Annie of missing prescription medication. I didn't wanna believe that It was the woman that was coming into my house, but nobody else had been here. I went through my daughter's room and phone and she did not do it either. I reviewed all of my security cameras for months. No one else stepped foot into my house, but her, the woman she sent to my house. And to clarify, this particular woman had been coming to my home every two weeks since May. Then Sunday (11/1) I was going to take some jewelry for an inspection and get repaired, when i discovered that my diamond necklace was missing. I immediately notified Annie of this, and her text message to me was very condescending like I was lying, and she proceeded to charge me $50 to cancel my next cleaning. yesterday (11/3), I then discovered that my class ring was missing. I did a formal police report. It was then today (11/4), I realized that a ring my father gave me when I turned 14 and a little promise ring I got from an old boyfriend in high school are missing as well. My dad passed away in 2018. I don't have much, and that was something I cherished dearly. Attached are the messages between Annie and myself. I have covered my daughter's name for privacy reasons and she's a minor. I am beyond sick over this!! Also a screenshot of her voicemail to me. ** also to add, the total of items that were stolen was $3600, that is a felony. ** to add: I think it's funny she says I was messed up on the xanex and misplaced my things myself. I don't take it, that's why I didn't realize it was missing until later on. *** I'm not sure why the pictures will not upload in order, but I have numbered them the way they're supposed to go. read more

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II would not recommend this cleaning company due to their poor communication and unprofessionalism. I reached out multiple times to book an appointment, and they either never responded or took an unreasonable amount of time to get back to me. The one time they did have availability, I didn't see their message right away, and within a couple of hours, the owner sent a rude and unprofessional response. Based on the other negative reviews posted on yelp I am convinced their facebook reviews are all fake! Continue to scroll and read. read more

Annie's Cleaning Services - Proof I reached out to book - Home Cleaning Near Me

please see all of the reviews before using this unprofessional business. I fortunately found out her aggressive, rude and tacky attitude towards customers before letting her into my home. the reviews are consistent and spot on, and I could not believe how quickly she escalated on facebook messages and then she started texting me. if you look at all of her responses on these reviews they are consistent showing her true colors. read more

Irritating that when she sent PM to pay, we did pay and received receipt from the square showing we paid with generous tip. I also tipped cleaner on the side for gas. She refers me to new policy sheet with additional policies added including the need for me to take screen shot of receipt to sent to her?! She also ALWAYS calls me "Honey" in correspondence which drives me crazy! Cleaner was on phone over half the time while she cleaned but she does a great job so I usually don't care! Unprofessional owner! when I canceled service owner stated they were having problems with me but I never heard a word! read more

Annie's Cleaning Services - FB messaging is primary communication. Unprofessional! - Home Cleaning Near Me

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Hey ladies. Y'all watch out for annie's cleaning. They tried to lie about the timeline that the girl was here cleaning, so they could charge me more. I even provided proof of what time the girl left in screenshots of both her giving me her phone number by calling and a screenshot of the tip I gave her as she was leaving. They refused to even contemplate the fact that she actually was only here for 3 hours and doubled down on the lie even after I provided the proof. I blocked her from messaging me on facebook with intending to send her the money (and still did, as only one person in this interaction is dishonest and it's not me) so she immediately began texting me to threaten me. I finally told her to stop harassing me. The clean was 100% not good enough to be worth what they are charging and I actually had to clean both my dining table and kitchen sink right after the young lady left. Shame on me for trusting a company on the internet. She also contacted my husband and said she will be contacting his place of employment to further harass my family after her company lied and tried to exploit us for more money than the time worked. She said she has filed police reports on many people for not wanting to pay, as she assumed I wouldn't even after I said I would be pay. She is absolutely unhinged read more

Annie's Cleaning Services - Home Cleaning Near Me

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Terrible service. I left the house for about 4hours and came to the house looking the same. Nothing was done & I was charged the full price. What a waste. The owner or whoever organizes the girls to clean is VERY rude. Never ever dealing with this company again. Sounded very racist as well. read more

Would never recommend this company. They dont do a good job and will threaten the police. They didn't even touch what I had asked to be done and when I asked for them to fix the problem and I would be happy to pay the amount communicated, Annie then said it would be more money and that it was my problem. Now I am in collections and wont pay. I dont care how long it is on my report, if you can't run a business, dont open one!!!! Will always tell people to stay away from this company- Georgetown, TX read more

I had the same experience as another reviewer. cleaner lied to the owner about how long she was at my house, and the owner doubled down despite me showing the timestamps of when I tipped the cleaner via venmo and exchanged numbers (the cleaner said she won't be working for owner too long and to hire her directly). Since I'm not the first person they've done this too, I have a suspicion this is just a scheme they're running. BEWARE and do not use them. read more

I was messaging with the company, trying to schedule a move out clean. I asked a couple questions and was ready to hire them. I was told that for moveout cleans they need the entire payment upfront. I said I was not OK with that, but I'd be happy to pay a deposit and pay the rest when the job was completed. She said it was policy upfront but could take half. Ok. Then I wanted to know if they were licensed and insured and when I asked that I was immediately told technically there is no license and it's best if we don't move forward. They decided not to take my business because I asked if they were licensed. I didn't know licensing for cleaning business wasn't a thing. I have to submit a receipt to my landlord, and I wanted to make sure everything would be adequate . She also sent me her policies. And then said the reason they wouldn't take my job was because I refuse to pay the full deposit and that was after she had offered to let me pay half.. anyhow I feel like I dodged a bullet. Oh and then they blocked me. read more

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If I could give zero stars I would. We found this POS on Facebook marketplace and agreed to have them come to our house. They never showed up and when we questioned them, they said we didn't hit some kind of agree button for their terms so they didn't show up and they said they were gonna come out the next day which was not going to work for us so we canceled and found somebody else and now she's trying to demand some cancellation fee for something we never signed and go through some kind of collection agency. I called her on the phone and she was rude spewed insults accused me of being a Trumper being fat and disgusting, etc. etc. lol. this is the most unprofessional person I've ever dealt with in my life. Most of her reviews suck as well. Run far and run fast. read more

I asked Annie to clean my apartment, however, when I returned home for the day it appeared the same. However, there was a large brown stain on my carpet which my dog avoided largely. I also noticed a bunch of little holes and a giant slash in my screen doors. It seems like she'd left the doors open too, because I've been having problems with roaches ever since. She then pestered me for a $50 "accident fee" in addition to my original payment. Overall, would not recommend. Spread the word that Annie is NOT GOOD! read more

Annie's Cleaning Services - The rips in the screen door. Please note that this was NOT there before the cleaning. - Home Cleaning Near Me

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Annie is the best!! She is very professional in her work. She has our house sparkling and dust free. Very Thankful we found Annie. read more

False advertisement. Says deep clean for 4 hours. They completed master bedroom and bath, guest bathroom, wiped my kitchen counters and vaccumed. And she left 25 mins early. She was so slow. My floors didn't get mopped, my family room didn't get cleaned or dusted or furniture. 2 bedrooms didn't get done either. And my kitchen DID NOT get cleaned. Buyer beware. Owner asked for feedback and I told her. She got upset either way me because I said she was slow, I wanted a refund and false advertisement. She then threatened me to file a police report cause she said I was harassing her?? I said "ma'am how am I harassing you I want a refund?" She said well you're not getting it and I'm blocking you!!! Definitely reporting company to the BBB!!! read more

RUN! RUN AWAY! We used Annie's today for a "Deep Clean". We barely got a regular clean. The technician was here for 7.5 hours today... you would think my house was sparkling. However, many things were not cleaned. The kitchen sink & baseboards were not touched, our blinds, light fixtures, and furniture tables were not dusted. And, I just found a dust bunny next to my desk. I contacted Annie to let her know I was dissatisfied with the service. She was belligerent and immature. Tried to tell me that if I only had issues with those small things, then I still received a good cleaning. Not true. I PAID for a Deep Clean. She eventually reduced the price by 2 hours of service. I now have another company coming tomorrow to rectify the situation. Stay away from Annie's. They are quick to schedule and will promise you the moon. However, their customer service is lacking and truly not caring about the service they provide. read more

Awful customer service! Hired a 3 or 4 times to clean for my elderly mom. Mom got used one cleaner so we would always request her with no issues. A new cleaner calls 25 min after appt time saying she's lost and was extremely unprofessional. I contacted Annie to inform her of the late cleaner and unprofessionalism and she instantly became rude! She stated I would no longer receive their services because if it had been the other cleaner, my mom would have let her in. IMO, it was a racist and unwarranted comment! We didn't let anyone in because the cleaner assigned never arrived! read more

After reading her responses to other reviews, this lady has issues and it's clear. She clearly lacks professionalism. If more than 2 or 3 people are saying the same thing, within 2 years, maybe the issue is you. You clearly get some type of joy out of clapping back and that's childish. Anywho, as stated, her professionalism is a joke. In a FB group, someone raved about her services and I commented, "I messaged them and no response, they must be busy!" (I messaged Jan 30), the comment was Feb 21st. She clearly got salty over that. She then commented and said some lie about she hasn't been receiving some messages and asked if I wanted her to pm me. I didn't so I didn't respond to her. Either the next day or two days later, her weird self messaged me some sarcastic, comical, unprofessional crap because she was in her feelings. "Thanks for your comment, I got 10 bookings because of that and people seeing we're soo00o busy" That doesn't even make sense. You got 10 bookings from people seeing my comment that you don't respond? You couldn't answer my first message but you could message me over a simple and truly innocent and truthful comment? You are weird and need help. Make your long response like you have done with every other 1 star review, my review is still going to be here & I would love to see how your immature behind spins this into a "woe me" situation. Stop the twitter (FB) fingers and respond back to potential clients. But thanks for confirming I made the right chose elsewhere! AND she's deleting reviews on google. There's a reason why there's such a drastic different of the reviews on here and google. She deleted mine on google and I will keep posting it. read more

Annie's Cleaning Services - Look at how she didn't respond to the first message. And then when she does finally message me, it's this sarcastic mess. - Home Cleaning Near Me

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For the amount spent, my husband was expecting a lot more. Paying hourly $40, I was just kinda bummed when I would walk by and she was just sitting on her phone. 5 hours and what she did clean, she did pretty good! But I feel like she forgot a few things too. Little things, but still... One ceiling fan wasn't dusted, some windows look like they weren't dusted or even wiped or anything. Sticky spot on the floor in the kitchen, toilets could have been cleaned better. I know every one cleans differently too. Just was hoping for a little better. read more

I booked Annie through Facebook to deep clean our home before Thanksgiving. She sent a list of what a deep clean covered and I verified that thorough dusting including all furniture, baseboards, mini blinds and ceiling fans were covered and were assured they were. Literally the absolute worst experience I have ever had with a cleaning service. I came home to a dirty kitchen, nothing had been dusted and ceiling fans were not touched. To make this worse -- when I contacted the owner to ask her to come walk through so she could see the situation and know the lack of quality by the girl she sent, she texted she would give me $40 off my $250 cleaning. I explained that the girl literally didn't do anything. I verified that she was at our home through our ring doorbell -- but the service we asked for had not been completed. She said I agreed to the terms and conditions which states a $40 discount of unhappy with the service. When I asked her to please come walk through she said she lived in Alaska! Frustrated I said I would pay $100 for the time the girl was there but I wouldn't pay $250 for a service that wasn't done. And this is when it got worse. She called me and said "this is how this is going to go -- you will pay me for the service as agreed on when you booked the appointment or I will contact your local police department and have you arrested for theft of service. This isn't my first rodeo and you don't want to mess with me. She then called my husband and threatened to report lack of payment to the credit bureau and said she would assess non payment fees every day until it was paid. We've turned it over to an attorney. Do not hire this company read more

ETA: She's now going to add an additional $90 in late fees and sending the invoice to collections if the amount isn't paid within 3 days. "Pay don't pay. It's your credit history." Wow....this is unreal. Run far, far away from this "company". I recently hired Annie's Cleaning Services for a move-in deep clean and was extremely disappointed with their service and overall demeanor. While the quote and list of services provided for a deep clean looked promising, the job was not completed to my satisfaction. The house was empty except for a few toys I had brought over and put in one room and a small umbrella stroller. The house was mostly clean as the previous owners cleaned before showing and closing on the home. There were a few areas that I knew needed a little extra love: the pantry and the kitchen cabinets. I told Annie this and all was good and it would not be a problem. The cleaner arrived late on that day but "finished" the job. I came the next day and she did not finish the job. The pantry and kitchen cabinets were not cleaned properly, with dust and debris still present inside. Other areas from the check list were also not clean but not a big deal to me so I ignored that. I sent her pictures and she explained that her cleaner was very tired and said she would send someone the next day. Ok, sometimes people have bad days, no big deal. A new cleaner came the next day (also late) and cleaned the pantry and inside one cabinet from what I can tell. The house was still not "clean". Annie contacted me for additional payment for the additional time that had to be spent cleaning. If they needed additional time, the could've just said that in the first place instead of saying the cleaner was tired and having a bad day and therefore inefficient and ineffective -- my end result shouldn't be devalued for these reasons. I was shocked by the unprofessional communication that followed, which included immediately threatening to send the invoice to collections when I tried to discuss the matter with her. It's clear that customer satisfaction is not a priority for this company. I want to make it clear that I never even asked for a discount or refund...just that my house get cleaned properly. I would not recommend this service to anyone looking for a quality deep clean or even a good regular cleaning. read more

DO NOT HIRE. Terrible customer service and treatment of customers. We had been using them for a few months with a regular cleaner that I had requested after a couple of cleans. I decided to continue services and had agreed with Annie on a regular monthly schedule. One month, I hadn't heard from them prior to my clean and reached out. She asked to switch my day. I didn't think it was a big deal at the time. My husband and I both had pressing matters to attend to with our kids and left the house. I texted our regular cleaner about messaging me and I would remote disarm our alarm system to let her in. Crickets. Someone else texted me later, but I was busy at the time and couldn't get to my phone (my son was being evaluated for a disability). A new cleaner was trying to get ahold of me. I recognized the mistake about 45 minutes later and tried to get ahold of her, but she left to go home. I then called Annie and left her a voicemail explaining the situation. Instead of being understanding, she chewed me out and rambled on several times on text and FB messenger about not buying my story and immediately placing me on her Do Not Service list. That was the first problem we had ever encountered with her company and while we are definitely partially responsible, I'm astonished at her treatment of her customers. In reviewing our bank statement, we noticed she charged us for services not rendered last month. She never mentioned she would do that. This woman is NOT mentally stable. Beware!!!! read more

I would give a negative star if I had the option! Stay away from this business! DO NOT hire them! I hired them for a move out clean for our apartment, and NO ONE showed up to clean it. 2 weeks later, the owner reaches out for payments, and I sent her ALL proof that nothing was done in the apartment. Instead, she got mean, aggressive, hostile, and threatened me with collections. Then blocked me when I asked her to speak to the cleaner herself to prove that nothing was done. This company is unprofessional, liars, manipulators, con artists, thieves of time and money, and will do no work, but charge you for hours over what they quoted you. DO NOT HIRE THEM FOR ANY SERVICES! read more

NEVER HIRE THIS COMPANY. Annie the owner is criminal in her behavior and aggressive and truly disgusting. My cleaner spent 5:5 hrs cleaning and my toilets still had stains and floor dirty etc. I messaged Annie letting her there was some issues with the clean from her list as far as what was done was not done properly. Again I was extremely respectful. For 5.5 hrs I'd expect toilets clean etc as this is supposed to be a deep clean. I was met with immediate hostility and aggression demanding payment now or I would be arrested at my workplace for theft of service and she would sent my bill to collections. I was never refusing to pay anything. She would not let me speak she would just yell over me for no reason. I was left completely speechless. This company is fraudulent and should be shut down. Untrustworthy and behavior from the owner unlike any hostility I've ever seen. Do not hire them for anything or you will be sorry. I'm actually scared for her employees that work for her as she is a very scary woman. read more

Good quality service. Only issue I had was they started timing my service while sitting in their car. Which took away from the time of service in my house. read more

BEWARE!! As all previous comments state - find help elsewhere. I also found her on a Facebook mom site. When I asked to schedule a consult, she stated that I was lucky there was a last-minute cancellation and that she could come in the morning. I keep my house clean and routinely cleaned. I let her know at this time my biggest concern was dusting and the floors and she said no problem she would have someone there at my house and 9, they showed up 30 minutes late. I left for work and meetings -when I got home to check the completion of the work, NO dusting had been done, no counters were wiped down no tables were cleaned no desk no dresser not the TV stand not the bookshelf, nothing and the floors were somewhat cleaned but you could see it was never swept and not mopped in some areas. One room was never opened and not vacuumed. No trash had been thrown out. Basically the house was not cleaned. I sent her a message saying I was a little confused and sent pictures. She went irate cursed at me yelled at me threatened to mess up my credit file a police report and have me arrested. Not once did she offer to make it right.. She stated the lady that came to clean. My house was confused and thought I didn't want any dusting. I'm pretty sure that's the first thing people do when they come to clean a home.. mind you this is also what I stated to her was my priority in my initial request. I sent more then a fair payment but 27$ less then agreed -she has not stopped harassing me since. Beware and do not use this company. read more

Dont use this company. I was charged twice before an appointment which they canceled then she went ballistic because she cant manage her books/daily sales log. See messages. She name calls and becomes practice instead of fixing her double charges read more

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Annie makes sure all your cleaning wishes comes true! Awesome service paired with great value.

The attached conversation happened on Tuesday, the day of the "deep clean", and happened after a no call/no show the day before and the new cleaner being late. As of today, Friday, we have received no call/email/smoke signal. I literally never play the cancer card, but, as stupid as this sounds, coming home to a squeaky-clean house following my mastectomy in 3 days was supremely important to me and was something I had stressed over because I'm not physically able to do it right now. The unprofessionalism here has just added to the stress of my situation and we of course have no time to have someone clean at this point. Please run far, far away. read more

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Annie did a great job on our house. She will ne recommended to everyone. We can't wait for the next cleaning

I had a great experience with Lisa. As a mom with three under three my schedule is crazy.. even getting small cleaning jobs finished is a whole task. I am beyond grateful for the help and professionalism i received with Lisa! Booking was easy, my house looks great & I'm much less stressed coming home from work. Thank you read more

I was not impressed with the job Misha did. It was just okay. There was several small things that were skipped or overlooked. She arrived late and prior to arriving called me to ask if I had a mop she could use. I was under the impression that all supplies would be provided so this was a red flag for me. The 2 star review is really because of the owner. After she reached out to me the next day to see how the cleaning was and I let her know what happened, she responded VERY rudely saying that she's never had a problem with Misha, that I was red flag and my house so dirty that Misha felt rushed to finish the job within the agreed timeframe. Never once did Misha say she needed more time so hearing this from the owner was just her way of being disrespectful and rude. She was only hired to clean the bathrooms and kitchen not the entire house and the only reason I hired help was because it was right before Thanksgiving and I had several projects to get finished before family came into town. I keep a clean house but wanted a move in clean feel in the areas where my guest would frequent. The owner did call to apologize for being rude explaining that there was another customer who had an issue with Misha recently and she was still upset from that encounter since Misha had been with her for 2 years. That phone call is the only reason for 2 stars instead of a 1 star on this review. Overall I would NOT recommend Annie's Cleaning Service because the cleaning job was basic and their customer service is horrible. Look elsewhere for your cleaning needs. *Edit to change to 1 star after the owner reached out saying that I lied and that my review was irrelevant. read more

I set up an appointment with the online Facebook account and they told me they'd be there at 9. Waited until 9:10 and no one showed up nor did I get a call (I provided the facebook account person my address and phone only). When I sent a message on facebook asking where "Isabelle" was (because that's apparently the name of the person who was coming to clean), there was no response for about 10 minutes and then they said that "Isabelle" was on her way, there was a car accident and she drives from far away. I had already left for work and told them to cancel the appointment. They tried to tell me they had tried calling me (my phone has no record of this) and that "Isabelle" was finally there now. I said, "I have already left". They told me they will put me on the "Do Not Service" list and I said "thanks!". Then I reported them for scam/fraud to Facebook. DO NOT DEAL WITH THESE FOLKS...it's very sketchy, the price is also $50 less than anywhere else....a good deal if they actually showed up, but it just seems like a scam. read more