Another amazing pedicure. This time with Kim. The massage was fantastic. A little firmer than…read morePing. Both are excellent, so just depends on your preference. I always get the Lavender Pedicure. I love this place and always leave feeling like I've had the best care.

This is a full nail service. The staff greet many of their customers by their first name and…read morethey're very friendly and accommodating and they do excellent work. Very relaxing atmosphere and they really give you your moneys worth. I appreciate the beautiful thorough and reacting treatment I received from my knees to my toes (I had a pedicure spa tx) very thorough and very hard to please. Very relaxing experience. They also give beautiful manicures with creative artwork on fingernails! I admire other customers hands when they walk out the door. So fun to see all the creative artwork that they do. Everything was very relaxed with no rushing to get to the next customer. I really appreciate them and I go back time again and find one of their Spa and won't go back there. This is my go to place and I took my brother for the first time and he thought it was wonderful as well.

I've been coming here for years, and I still love the service and staff. Jenny is my hero because…read moreshe can always take care of my severely ingrown toenails without any pain. All of the ladies do a very good job! I will keep coming here as long as they let me I always do the Relax pedicure, but I do like to spoil myself with the Rejuvenate pedicure for the extra massage, collagen cream, and warm neck wrap for my neck and shoulder tension. By far my favorite nail salon ever. Sophie (owner) is so personable and talented! Highly recommend her salon! The prices really haven't been adjusted since I've been coming. And you can have a complimentary beverage of your choice!

Can't figure out the reason for the high reviews. I've been getting manicures and pedicures for…read moreyears, and I typically go to the salon in Mendocino shopping center but was in this area of town so I decided to try it out. It was literally the most lackluster manicure and pedicure I've ever had. There was no real massage just kind of light rubbing. The exfoliation part lasted maybe 30 seconds and they don't go between the toes or get thorough with it. To top it off, I had to ask for them to use oil and lotion at the end as well as to cut the cuticles which should be standard. Did I mention that the massage chair was broken and they didn't offer to move me when I brought it to their attention? The whole thing lasted about 20 minutes for both services combined, and was highly disappointing. At the end of it, they just kind of walked off and didn't say anything, so I wasn't sure if they were finished or not since it sucked so badly. Literally just felt like they were dealing with a task rather than making any effort toward some much-needed clean-up let alone pampering. I assume if this is the only place you've been to you don't know any better, but seriously try out the other places in town. Even if you pay $5-$10 more you'll not regret getting the full, thorough, unrushed experience.

I have been going to Lynn for a few months and she does an amazing job. She is focused and detailed…read moreas well as incredibly friendly. I always walk out feeling and looking great. The front desk staff is top notch as well. Thank you so much!

I am writing this review purely based on my experience even before availing the services at Shiloh…read moreNails & Spa. Key concern - not sure why the salons/spas are now providing such abysmal customer experience. Is it coz they have too much business already and couldn't be bothered or, is it now a trend that be inhospitable and stern to the brink of rudeness, customers can choose if they like it or not. How - I was introduced to the place by Yelp during one of their Events - we played some games & got an option to try regular Mani or Pedi services. Service - Though I stay quite far, I thought to try the facial at Shiloh. I called the number given on Google, last Monday (04/20/26). The lady taking the call was rather rude and aggressive. After our conversation and on something she was to let me know, she said I "will get back to you when I can"!. I till date have not received a call back from either her or anyone else at Shiloh. This person was not aware about the type of facials but she was still trying to give half baked information, half heartedly and that too in a tone (trust me) no one would want to hear or continue speaking with if calling a salon or spa. Mostly people visit these places to relax their mind; not to add stress to themselves. This conversation proved anything but helpful or calming; quite the opposite of what one expects. Post such an experience, the next day I went ahead and booked the facial with another spa. Fast forward, I saw on Yelp the Shiloh owner having provided a phone number and email to contact directly. Instead of choosing to call up directly, I thought to leave her a short text message letting her know that I saw the number on Yelp and wanted to discuss about a recent experience. No response from the owner too. Wondering - I really would like to understand why the front desk customer service quality, responsiveness of businesses and the overall attitude is getting so dismal by the day. Why can't someone sitting at the front desk be courteous/polite even if she is not knowledgeable or doesn't care to understand the services being offered by her place of work (it's understandable if she din know about the Yelp event as it was a long time ago but that too can be responded to nicely, why react? [It was told to her to let her know how I got to know about their spa - was meant as a help; since everyone these days like to ask how anyone got to know about their business]). Basis this experience not sure if I would like to recommend the place.

I absolutely love going to Platinum Nail Lounge! Bella and her team are always amazing, welcoming,…read moreand take such great care of me. It's become one of those places I genuinely look forward to visiting. A special shoutout to Lily, who was kind enough to take me right before closing so I could get my nails done before traveling. I really appreciated her fitting me in and making sure I left with beautiful nails for my trip. Their pedicures are also one of my favorite treats -- so relaxing and always beautifully done. Wonderful service, a great team, and consistently a lovely experience. Thank you, Bella, Lily, and everyone at Platinum Nail Lounge!

The ladies were all super nice and accommodating, shitty manicure. Felt super super rushed and was…read moredone in like 25min. Nails were cut crooked, underside of nail was still dirty when she started painting. As you can see there are dust bubbles. I just went to get gel taken off then decide to get a regular manicure but I should have just left after the removal. I took off the polish when I got home anyways. Great people, awful manicure

I love this salon. I would just come for the massage as that is my favorite part! Great folks and…read moregreat service!

I highly recommend this nail salon. Fair prices, friendly environment, and clean. There is also an…read moreadorable dog named Chelsea!

Very nice people with attention to detail. Off the beaten path and not too busy on a Wednesday…read morenight. Very pleased with the result. I don't bother with manicures, only pedis and I always said I would never post a picture of my feet on social media, but here it is!

This is my go to nail salon. I always went here for cruises, holidays and special events. I like to…read moregarden, so getting my nails done often isn't feasible Diane does great pedicures! She does my nails too. Haven't had them done since Covid but I'm going soon. Like to try powder nails.

'tis the season! Starting off the holiday season with Christmas nails. Always such a welcoming…read moreatmosphere and wonderful service. No one does nails like Nina. Until next time.

I'm pretty confused because the neon open sign is on the window I tried calling ahead to make an…read moreappointment but nobody picked up. The door was locked but there were people inside so I waved to find out if it was open or not. Two people came to the door one person said it was open the other one said no so I just said okay thank you and left and then they locked the door again but the open sign is still on. Very confusing. There was a bit of a language barrier but usually people can figure it out I'm not really sure what's going on.

I came i t oday for a regular pedi, a removal of a hibry gel and a builder gel mani. The attention…read moreto detail that they have for their work, is amazing. My nails have NEVER looked better. Would 1000% recommend, and will be back again.

I've been getting my nails done regularly for years. This place has been one of the worst…read moreexperiences. The first time I came here was out of convenience because it's close to where'd I just moved. They did a god job and I left happy! Second time, I wanted the color bubble bath with the most simple flowers on 2 fingers. I showed pictures. After 2 hours and 15 minutes and they could NOT get the flowers right what so ever, I said forget the flowers I have to get home to my babies. They finished at 2h and 40 minutes for the easiest nails ever and I didn't get what I wanted. They didn't charge me which was nice. But I felt awful, literally got in my car and teared up because I felt so bad that they didn't get paid for their time and I was still unhappy with my nails. I also felt obligated to come back and give them another chance. So I did!! My mistake honestly. I am in a wedding this upcoming week (I let them know that) and booked a gel pedi and hard gel fill. Toes look great! The nails look good too, but the experience was not. The top coat on the chrome was beading and separating for some reason. The guy clearly noticed it and didn't care cause he was running behind and rushing. When I said something he said to me "yeah because you hit it on the light" uhhhh no I did not? And if I did, I would have let you know right away. It was obvious that it wasn't from me? He asked if I could come back to fix it. I said no I can't? It took 2.5 hours for my toes and nails and I told them I have an important event this week. I have babies at home and a busy schedule. Why'd he make me feel like it was my fault? And then said "oh my god" when I asked him to fix it right then. Of course everyone in the entire Solon is looking and listening. How awkward. Leaving this review so that you don't waste your time at this place ‍

Stopped by again and got a pedi from Michael and mani from Kathy. Both were very gentle and good…read moreattention to detail. Cindy was so sweet and stepped in whenever a customer seemed to need help even if she was busy. Kathy was really patient. I chose 2 colors that ended up being too bright on me and she didn't show any sign of annoyance for my changes. I had a bad exp at a different salon where the tech got so annoyed :/ There was a mom with a young daughter who came during my appt and the way they helped the daughter was so cute . They're super kid-friendly.

Michael, Cindy and Roe are incredible nail technicians. They did a beautiful job on my toes and…read morenails. If you are looking for excellent service and quality products, and fabulous attention to detail stands out from the rest. Head on over you will be happy you did. Happy customer Laura S

$50 for a quick nail polish feet still feel rough didn't give any effort to make it a good…read moreexperience. Rushed it. Didn't even scrub water was cold. Was like this the time before but wanted to give it one more chance

Cindy always goes all out for her clients! She will absolutely make sure that you leave happy. The…read moresalon is beautiful and comfortable. She executed my vision beautifully. Wouldn't go anywhere else